Great Lime Road, Forest Hall, Newcastle upon Tyne NE12 9DH
Ashfield Court Care Home is situated in the Forest Hall area of Newcastle. It is within easy walking distance of local shops and amenities and is well served by public transport.
Many people who visit Ashfield Court comment on the warm and homely feel they get the minute they walk in and are greeted by friendly, smiling staff.
It has a people-centred approach and staff like to get to know their residents properly, not just on the surface.
New residents are asked to fill in a ‘This is your life’ book, so Ashfield Court can learn about their personal history – where they went to school, their career, their hobbies, likes and dislikes, and so on. The families are asked to complete if the residents are unable to do so.
With this information, the home can interact with residents in a much more meaningful way. It also helps that the majority of staff and residents are from this area of Newcastle.
There is a wide range of activities for residents but a fairly recent development has been an attachment to the Hen Power project, which gives them access to many arts and crafts activities. Ashfield was chosen because artwork by residents went on exhibition in Newcastle.
A local church organises tea and coffee mornings. Ashfield is the venue for people to sit, have meals and chat with residents and find out about the home.
A Friends of Ashfield group has been set up. It is run by the residents – Ashfield is applying for Lottery funding through Hen Power.
The residents regularly go out into the community and the community comes to them. Once a month there’s a trip out for a pub lunch for residents and their families. Local schools often come in for sing-alongs.
There is a secure garden, which is used regularly by the residents, sometimes for arts and crafts activities, weather permitting.
Group: Akari Care Ltd
Person in charge: Carol Patterson (Home Manager)
Local Authority / Social Services: North Tyneside Metropolitan Borough Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 46 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Challenging Behaviour • Hearing Impairment & Deafness • Parkinson's Disease • Schizophrenia • Stroke • Visual Impairment
Admission Information: Ages 65+.
Languages Spoken by Staff (other than English): Tagalog
Single Rooms: 46
Rooms with ensuite WC: 46
Facilities & Services: Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Ashfield Court: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 7.7 (maximum of 10) for Ashfield Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Ashfield Court in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.583 for Ashfield Court is calculated as follows: ( (28 Excellents x 5) + (20 Goods x 4) ) ÷ 48 Ratings = 4.583
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.109 Points relating to the number of positive Reviews for Ashfield Court is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 9.2 positive Reviews (46 registered maximum number of service users ÷ 5). 1 Reviews ÷ 9.2 Target = 0.109
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Ashfield Court has a Review Score of 7.7 (7.692) from 4 Reviews
Review submitted from a Postal Card by D B (Son of Resident) on Friday 6 April 2018. Relates to March 2018.
My mother took up residence in 2015. She has vascular dementia and Alzheimer's. She was also profoundly deaf.
Over a period of 2 1/2 years, she deteriorated until her recent death.
The staff were magnificent. Even when mother was difficult she was treated with care and compassion. As her condition worsened the carers continued to encourage her and treated her with good humour and tenderness. They were excellent!
How likely would you be to recommend Ashfield Court? Extremely Likely
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Review submitted from a Website Submission by Susan F (Wife of Resident) on Friday 25 March 2016. Relates to March 2016.
My husband has been in Ashfield Court since Oct 2015. He has settled well, and seems to be happy enough. The staff are very attentive and I feel that my husband is being well cared for. I struggled at first not having my husband with me and I was constantly on the phone to Ashfield. I felt I was being a nuisance but the staff welcomed my call at all times and insisted that I called whenever I wanted to. All the staff are friendly and happy to talk at all times.
How likely would you be to recommend Ashfield Court? Extremely Likely
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Review submitted from a Website Submission by Louise N (Daughter of Resident) on Monday 2 November 2015. Relates to October 2015.
My dad had never been happier! Very safe well feed and he has a really good relationship with the staff. The staff are up to date with all training, management are very involved with the well being of residents. Health and safety is a big issue very impressed.
How likely would you be to recommend Ashfield Court? Extremely Likely
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Review submitted from a Website Submission by Lee J (Friend of Resident) on Wednesday 14 October 2015. Relates to October 2015.
Staff are lovely. Home is very warm and welcoming. Easy to get too and the security is spot on.
My children love coming here to see their gran. They especially love the outside seating ate and the chickens
How likely would you be to recommend Ashfield Court? Extremely Likely
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Treated with Dignity
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There are currently no Care Home Idol entrants who have performed at Ashfield Court