Ashfield Court

Great Lime Road, Forest Hall, Newcastle upon Tyne NE12 9DH

Ashfield Court, Newcastle upon Tyne, Tyne & Wear
Ashfield Court, Newcastle upon Tyne, Tyne & Wear
Ashfield Court, Newcastle upon Tyne, Tyne & Wear

Ashfield Court Care Home is situated in the Forest Hall area of Newcastle. It is within easy walking distance of local shops and amenities and is well served by public transport.

Many people who visit Ashfield Court comment on the warm and homely feel they get the minute they walk in and are greeted by friendly, smiling staff.

It has a people-centred approach and staff like to get to know their residents properly, not just on the surface.

New residents are asked to fill in a ‘This is your life’ book, so Ashfield Court can learn about their personal history – where they went to school, their career, their hobbies, likes and dislikes, and so on. The families are asked to complete if the residents are unable to do so.

With this information, the home can interact with residents in a much more meaningful way. It also helps that the majority of staff and residents are from this area of Newcastle.

There is a wide range of activities for residents but a fairly recent development has been an attachment to the Hen Power project, which gives them access to many arts and crafts activities. Ashfield was chosen because artwork by residents went on exhibition in Newcastle.

A local church organises tea and coffee mornings. Ashfield is the venue for people to sit, have meals and chat with residents and find out about the home.

A Friends of Ashfield group has been set up. It is run by the residents – Ashfield is applying for Lottery funding through Hen Power.

The residents regularly go out into the community and the community comes to them. Once a month there’s a trip out for a pub lunch for residents and their families. Local schools often come in for sing-alongs.

There is a secure garden, which is used regularly by the residents, sometimes for arts and crafts activities, weather permitting.

Group: Akari Care Ltd

Person in charge: Carol Patterson (Home Manager)

Local Authority / Social Services: North Tyneside Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 46 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Challenging Behaviour • Hearing Impairment & Deafness • Parkinson's Disease • Schizophrenia • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Tagalog

Single Rooms: 46

Rooms with ensuite WC: 46

Facilities & Services: Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Ashfield Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies


6.1 Ashfield Court has a Review Score of 6.1 (6.138)

The Review Score of 6.1 (maximum of 10) for Ashfield Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Ashfield Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 1.6 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.583 for Ashfield Court is calculated as follows: ( (21 Excellents x 5) + (15 Goods x 4) ) ÷ 36 Ratings = 4.583

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 1.555 Points relating to the number of positive Reviews for Ashfield Court is based on 1 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 = 3 then divided by 2 = 1.500

    2. Target of 9.2 positive Reviews (46 registered maximum number of service users ÷ 5). 1 Reviews ÷ 9.2 Target = 0.109 , then divided by 2 = 0.055

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

Average Ratings

  • Excellent
  • Good
  • Satisfactory
  • Poor
  • Very Poor
  • Don't Know

How Likely are the Reviewers to Recommend Ashfield Court?

  • Extremely LIKELY
  • Likely
  • Don't know
  • Neither Unlikely or Likely
  • Unlikely
  • Extremely UNLIKELY

Reviewer Connection to Ashfield Court

  • Daughter of Resident/Service User
  • Friend of Resident/Service User
  • Wife of Resident/Service User

My husband has been in Ashfield Court since Oct 2015. He has settled well, and seems to be happy enough. The staff are very attentive and I feel that my husband is being well cared for. I struggled at first not having my husband with me and I was constantly on the phone to Ashfield. I felt I was being a nuisance but the staff welcomed my call at all times and insisted that I called whenever I wanted to. All the staff are friendly and happy to talk at all times.

How likely would you be to recommend Ashfield Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad had never been happier! Very safe well feed and he has a really good relationship with the staff. The staff are up to date with all training, management are very involved with the well being of residents. Health and safety is a big issue very impressed.

How likely would you be to recommend Ashfield Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are lovely. Home is very warm and welcoming. Easy to get too and the security is spot on.

My children love coming here to see their gran. They especially love the outside seating ate and the chickens

How likely would you be to recommend Ashfield Court? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Submit a Review for Ashfield Court

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Awards / Recognitions

February 2016

Top 20 Large Care Home Groups 2016

Recipient: Akari Care Ltd

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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