Type of Service
- Residential Home
- For a maximum of 46 Service Users
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Other Care Provided
- Parkinson's Disease
- Stroke
Ashfield Court Care Home is situated in the Forest Hall area of Newcastle. It is within easy walking distance of local shops and amenities and is well served by public transport.
Many people who visit Ashfield Court comment on the warm and homely feel they get the minute they walk in and are greeted by friendly, smiling staff.
It has a people-centred approach and staff like to get to know their residents...
Ashfield Court Care Home is situated in the Forest Hall area of Newcastle. It is within easy walking distance of local shops and amenities and is well served by public transport.
Many people who visit Ashfield Court comment on the warm and homely feel they get the minute they walk in and are greeted by friendly, smiling staff.
It has a people-centred approach and staff like to get to know their residents properly, not just on the surface.
New residents are asked to fill in a ‘This is your life’ book, so Ashfield Court can learn about their personal history – where they went to school, their career, their hobbies, likes and dislikes, and so on. The families are asked to complete if the residents are unable to do so.
With this information, the home can interact with residents in a much more meaningful way. It also helps that the majority of staff and residents are from this area of Newcastle.
There is a wide range of activities for residents but a fairly recent development has been an attachment to the Hen Power project, which gives them access to many arts and crafts activities. Ashfield was chosen because artwork by residents went on exhibition in Newcastle.
A local church organises tea and coffee mornings. Ashfield is the venue for people to sit, have meals and chat with residents and find out about the home.
A Friends of Ashfield group has been set up. It is run by the residents – Ashfield is applying for Lottery funding through Hen Power.
The residents regularly go out into the community and the community comes to them. Once a month there’s a trip out for a pub lunch for residents and their families. Local schools often come in for sing-alongs.
There is a secure garden, which is used regularly by the residents, sometimes for arts and crafts activities, weather permitting.
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Care Provided by Ashfield Court
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Ashfield Court to confirm what's included and get a personalised quote:
Good to Know
Group / Owner
- Akari Care Ltd
- Private Owned
Person in charge
- Mandy Teruel (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2024
Room Information
- Single Rooms (46)
Ashfield Court Reviews (35)
9.3
Ashfield Court has a Review Score of 9.3 (9.337) out of 10, based on 11 reviews in the last 2 years.
Over all time Ashfield Court has 35 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Ashfield Court
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Review from Y M (Daughter of Resident) published on 10 August 2022 Submitted via Postal Card•
Overall Experience
I can't say enough words to express how happy I am with my mother's care at Ashfield Court. The staff have made my mother feel welcome by arranging her room the way she wants it and listening to her needs and concerns. The environment is stimulating and there is a warm atmosphere. Thank you to...
I can't say enough words to express how happy I am with my mother's care at Ashfield Court. The staff have made my mother feel welcome by arranging her room the way she wants it and listening to her needs and concerns. The environment is stimulating and there is a warm atmosphere. Thank you to everyone at Ashfield Court!
↩Reply from Francesca MacDuff-Varley, Marketing Manager at Ashfield Court
Thank you for this lovely review, we are so pleased your mother has settled in well and your fantastic feedback will be passed to our Ashfield Court care team.
Review from J L (Daughter of Resident) published on 21 July 2022 Submitted via Postal Card•
Overall Experience
Friendly staff, very helpful and understanding. Nice, comfortable, airy bedroom with room to move around easily. Good size common room and dining room leading to a nice garden.
Friendly staff, very helpful and understanding. Nice, comfortable, airy bedroom with room to move around easily. Good size common room and dining room leading to a nice garden.
↩Reply from Francesca MacDuff-Varley, Marketing Manager at Ashfield Court
Thank you for your lovely review that will be passed on to the home team.
Review from Brian K (Son of Resident) published on 10 December 2020 Submitted via Postal Card•
Overall Experience
My mother has been a resident for some 3 years and during all that time I have had no causes for complaint. The home has a cosy and homely feel and the rooms are of a good size. Residents are kept well entertained but are no way forced to participate. The staff all seem to be well trained and are...
My mother has been a resident for some 3 years and during all that time I have had no causes for complaint. The home has a cosy and homely feel and the rooms are of a good size. Residents are kept well entertained but are no way forced to participate. The staff all seem to be well trained and are attentive to residents needs. Most importantly they treat residents with dignity. The home is well run and you are always kept well informed of your relative's well-being.
Review from W T (Husband of Resident) published on 9 December 2020 Submitted via Postal Card•
Overall Experience
My wife having been a resident at two places prior to Ashfield Court could not be more pleased with the care she is receiving here. Being well taken care of, looked after by caring staff and fed restaurant food.
I am relieved that she is being treated like this and happy she is happy.
My wife having been a resident at two places prior to Ashfield Court could not be more pleased with the care she is receiving here. Being well taken care of, looked after by caring staff and fed restaurant food.
I am relieved that she is being treated like this and happy she is happy.
Review from Sandra C (Daughter of Resident) published on 3 December 2020 Submitted via Postal Card•
Overall Experience
Mum has been at Ashfield Court for over two years. In that time I cannot fault the care and attention that has been given. The staff are excellent. I would recommend this home to anyone. Because of this attention and dedication, I have great peace of mind, knowing that my mother is being cared for,...
Mum has been at Ashfield Court for over two years. In that time I cannot fault the care and attention that has been given. The staff are excellent. I would recommend this home to anyone. Because of this attention and dedication, I have great peace of mind, knowing that my mother is being cared for, especially at this time of the virus. May it continue. Many many thanks Ashfield.
Review from Jean W (Daughter of Resident) published on 3 December 2020 Submitted via Postal Card•
Overall Experience
My mother has been in Ashfield Court for approximately 6 years. Over the years I have had a few issues but they were always dealt with promptly. As of 2020 I could not have placed my mother in a better home. A big 'well done' and 'thank you' to the management and staff who are going above and...
My mother has been in Ashfield Court for approximately 6 years. Over the years I have had a few issues but they were always dealt with promptly. As of 2020 I could not have placed my mother in a better home. A big 'well done' and 'thank you' to the management and staff who are going above and beyond. My mother is well and very happy in this care home.
Review from E H (Sister of Resident) published on 3 December 2020 Submitted via Postal Card•
Overall Experience
My sister has been a resident in Ashfield Court for 5 years now. From day 1 of her going in there she has had the best care and attention anyone could wish for. The building itself is modern, very clean and homely. Attention to detail is very evident to see. The staff and the services are brilliant...
My sister has been a resident in Ashfield Court for 5 years now. From day 1 of her going in there she has had the best care and attention anyone could wish for. The building itself is modern, very clean and homely. Attention to detail is very evident to see. The staff and the services are brilliant and we, as family members, are always kept informed of any issues or changes. We would recommend Ashfield Court to anyone looking for care for a loved one.
Review from Deborah T (Daughter of Resident) published on 1 December 2020 Submitted via Postal Card•
Overall Experience
Ashfield Court care home gives a home from home experience and atmosphere for my elderly parent but it is the staff that make a real difference. They are all outstanding, always prepared to make time to give advice, support and guidance at a time when you need it the most. They are caring,...
Ashfield Court care home gives a home from home experience and atmosphere for my elderly parent but it is the staff that make a real difference. They are all outstanding, always prepared to make time to give advice, support and guidance at a time when you need it the most. They are caring, compassionate, kind and show warmth towards their residents and us as a family. I highly recommend Ashfield to those who want peace of mind, trust and respect when choosing a care home.
Review from W A (Wife of Resident) published on 1 July 2019 Submitted via Postal Card•
Overall Experience
Nice clean home with very helpful and pleasant staff. They do everything you ask for. Brilliant staff.
Nice clean home with very helpful and pleasant staff. They do everything you ask for. Brilliant staff.
Review from Steven R (Son of Resident) published on 18 April 2019 Submitted via Website•
Overall Experience
My Mum has been resident at Ashfield Court for 16 months now and I would like to thank you all for the care and attention you give. I come to visit from Devon as much as I can and it is a great comfort to me to see Mum so well cared for.
My Mum has been resident at Ashfield Court for 16 months now and I would like to thank you all for the care and attention you give. I come to visit from Devon as much as I can and it is a great comfort to me to see Mum so well cared for.
Review from Alison S (Daughter of Resident) published on 6 December 2018 Submitted via Website•
Overall Experience
The staff were absolutely amazing with my beautiful mam. They treated her with dignity and respect, they encouraged clients to join in with activities and also did special things like karaoke on a sunny summers day. They laughed and joked with her and always met her needs.
I would totally...
The staff were absolutely amazing with my beautiful mam. They treated her with dignity and respect, they encouraged clients to join in with activities and also did special things like karaoke on a sunny summers day. They laughed and joked with her and always met her needs.
I would totally recommend this home. It was lovely and homely, due to the lovely staff. Thank you all so much for taking care of our mam.
Review from D B (Son of Resident) published on 20 April 2018 Submitted via Review Postal Card•
Overall Experience
My mother took up residence in 2015. She has vascular dementia and Alzheimer's. She was also profoundly deaf.
Over a period of 2 1/2 years, she deteriorated until her recent death.
Over a period of 2 1/2 years, she deteriorated until her recent death.
The staff were magnificent. Even when mother was difficult she was treated with care and compassion. As her...
My mother took up residence in 2015. She has vascular dementia and Alzheimer's. She was also profoundly deaf.
Over a period of 2 1/2 years, she deteriorated until her recent death.
Over a period of 2 1/2 years, she deteriorated until her recent death.
The staff were magnificent. Even when mother was difficult she was treated with care and compassion. As her condition worsened the carers continued to encourage her and treated her with good humour and tenderness. They were excellent!
Review from Susan F (Wife of Resident) published on 12 April 2016 Submitted via Website•
Overall Experience
My husband has been in Ashfield Court since Oct 2015. He has settled well, and seems to be happy enough. The staff are very attentive and I feel that my husband is being well cared for. I struggled at first not having my husband with me and I was constantly on the phone to Ashfield. I felt I was...
My husband has been in Ashfield Court since Oct 2015. He has settled well, and seems to be happy enough. The staff are very attentive and I feel that my husband is being well cared for. I struggled at first not having my husband with me and I was constantly on the phone to Ashfield. I felt I was being a nuisance but the staff welcomed my call at all times and insisted that I called whenever I wanted to. All the staff are friendly and happy to talk at all times.
Review from Louise N (Daughter of Resident) published on 3 November 2015 Submitted via Website•
Overall Experience
My dad had never been happier! Very safe well feed and he has a really good relationship with the staff. The staff are up to date with all training, management are very involved with the well being of residents. Health and safety is a big issue very impressed.
My dad had never been happier! Very safe well feed and he has a really good relationship with the staff. The staff are up to date with all training, management are very involved with the well being of residents. Health and safety is a big issue very impressed.
Review from Lee J (Friend of Resident) published on 14 October 2015 Submitted via Website•
Overall Experience
Staff are lovely. Home is very warm and welcoming. Easy to get too and the security is spot on.
My children love coming here to see their gran. They especially love the outside seating ate and the chickens
Staff are lovely. Home is very warm and welcoming. Easy to get too and the security is spot on.
My children love coming here to see their gran. They especially love the outside seating ate and the chickens
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 August 2019Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
There are no news items for Ashfield Court.
Upcoming Events
There are no upcoming events for Ashfield Court.
Awards / Recognitions (1)
- 15 Feb 2016Recipient: Akari Care Ltd
Accreditations
There are no accreditations posted yet for Ashfield Court.
Meet the Team (0)
There are no Team Members posted yet.
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