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Many people who visit Ashfield Court comment on the warm and homely feel they get the minute they walk in and are greeted by friendly, smiling staff.
It has a people-centred approach and staff like to get to know their residents...
Care Provided by Ashfield Court
Type of Service
- Residential Home
- For a maximum of 46 Service Users
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Other Care Provided
- Parkinson's Disease
- Stroke
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Good to Know
Group / Owner
- Akari Care Ltd
- Private Owned
Person in charge
- Mandy Teruel(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2024
Room Information
- Single Rooms (46)
Ashfield Court Reviews (35)
Ashfield Court has a Review Score of 9.3 (9.337) out of 10, based on 11 reviews in the last 2 years.
Over all time Ashfield Court has 35 reviews.
From our very first experience of Ashfield Court, we as a family felt very happy and relaxed about our loved one joining them. Attention to detail is excellent to make the stay as comfortable as possible. Every angle is covered to the highest degree.
Thank you for your wonderful review - your kind words and fantastic feedback will be shared with all the Ashfield Court team.
Overall I am very happy with my dad's care.
Thank you for your lovely review, your kind words will be passed to all our Ashfield Court team.
Ashfield Court is a very nice care home, the staff are very friendly to the residents and their families they all receive the same level of care, patience and polieness, nothing is too much trouble. The home is like like a home from home.
Thank you for taking the time to leave review - your kind words and lovely feedback will be shared with all our Ashfield Court team.
Good services. No complaints at all. Mum really well cared for. Lovely staff.
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Mam has been a resident at Ashfield for almost fifteen years now. Since the day mam arrived everyone was so kind, caring and helpful. Any worries or problems you might have are resolved straight away, which is always reassuring. Mam always took part in activities when she first arrived - baking, crafts, and bingo, which she loved, but sadly she can no longer take part as her Alzheimer's worsened. She now just loves her treats and cuddles and knowing when we leave her she will be loved and cared for by everyone. Thank you to all the wonderful staff that work there.
Thank you for your wonderful 5-star review, your kind words and positive feedback will be shared with all our Ashfield Court team.
The staff are really professional, helpful and good company for my grandma. The home is always clean and always asking my grandma if she needs anything.
Thank you for your lovely review - your kind words and positive feedback will be shared with all the Ashfield Court team.
My Mum was a resident for over 2yrs at Ashfield.She was looked after extremly well .It is a bright welcoming care home,staff always smiling and a comforting chat with us if needed.Great selection of food and activities which she enjoyed.She celebrated her 100th Birthday there Dec.2024.Thank You to all of you for taking care of her and the way you all helped us get through the sad day of her passing away.She was always smiling so that speaks volumes.
Thank you for your lovely review, your mum was very special to all at Ashfield Court. You r kind feedback will be passed to all our Colleagues.
When visiting my mother in law she's happy, always telling us about the food (she enjoys it), loves having a bath. Staff are friendly, always popping in for a chat.
Thank you for your amazing feedback, your wonderful review comments will be shared with all the Ashfield Court team.
The overall care of my mum and my dad (who visits every day) is wonderful.
Our family is kept up to date with any changes in behaviour or mds.
We are very happy and grateful for the care our Mum receives.
On the whole, our experience of Ashfield Court is a pleasant one. The management and staff are always helpful and will endeavour to help us with any queries we have. When we leave the premises, we feel reassured that my mother is being cared for in a caring and pleasant atmosphere.
Thank you for your lovely review, your positive feedback will be passed to all our team.
I am a resident at Ashfield Court Care Home and find everything excellent, that's staff, care, and food, nothing seems any bother. I have not marked activities as I don't take part and am quite happy in my own company.
Thank you for your wonderful 5-star review for Ashfield Court, your feedback will be passed to all the team.
After her first full month in the home, my mother has found the staff very friendly and helpful. She is gradually learning that they will try to accommodate any wants and routines, provided she asks or tells them what is required! The home is clean and tidy and management is on the ball and responsive to any questions/problems. Have only had a small issue with her commode and sensor mat not being put out properly on several nights and the buzzer not being properly connected which is a bit of a worry. She likes the home-cooked food too! There has been an elastic band under the bed for several days.
Thank you for your fantastic review. Your feedback on areas we can improve on is much appreciated and will be passed to the team so we can look into these immediately for you.
My brother-in-law settled easily and spoke highly of the care he was given. His room was always kept clean as were the public spaces. We were never around at meal time though we did have an excellent meal in the bar on Christmas day. The staff always brought us up to date with his progress as we arrived and always had a smile for us. The residents didn't seem up to the activities much preferring to be sit in the lounge.
Thank you for your lovely review and feedback that will be passed on to the team.
My mum has been looked after at Ashfield Court for the last year and I can't speak highly enough of the entire staff there. From the time of admission, they treated Mum with dignity and compassion and I was impressed with how quickly they became attuned to my mum's needs, her little ways and idiosyncrasies and personality traits. Staff were also quick to act if Mum was unwell and needed medical assistance. I would not hesitate to recommend Ashfield Court to anyone.
I can't give all the staff at Ashfield Court enough praise, they cared for my mam for 12 months until her passing. In that time, I could sleep at night knowing she was in good hands, nothing was too much trouble and my mam 'loved' all the carers. Thank you for making my mam's final days happy and comfortable.
Thank you for your lovely review and kind words about our team, these will be passed on to them all.
Spotless care home.
Food home-cooked, no frozen meals.
Lovely outdoor area.
Plenty of activities to occupy the residents.
A new bar and room for families to spend private time together - opening soon.
Thank you for your 5-star review; your wonderful feedback will be passed on to the team.
My mam was in Ashfield Court as a respite resident for four months. The staff and management couldn't do enough for her. She was well looked after and cared for. Staff were friendly and helpful. If care is ever needed in the future I would certainly place her there again.
Thank you for your lovely review and kind words, these will be passed to all our team.
My mother has been here less than 3 weeks but we have been allowed to bring lots from her home to ensure she has familiar belongings. The care and effort put into her rehabilitation has been superb, giving her more freedom. Staff are always friendly towards any visitors and encourage my mother to engage with others and join in any activities as much as possible which has helped her to settle more easily.
Thank you for your lovely review and kind words, these will be passed to the team.
From my husband on his first day (short-term care), he was welcomed by all staff. Manager was waiting to show us around and taken to his room. His vegan diet was talked about with the kitchen staff (excellent). Staff are all working on his care plan for returning home in the future. The manager is approachable if we have questions as id all staff. (Very well done).
Thank you for such a lovely review - your fantastic feedback will be passed on to the team.
My mother has been a resident for almost 18 months now. I would not hesitate to recommend Ashfield to anyone! It is managed and run excellently. The staff are amazing and go above and beyond. Nothing is a problem. I have complete confidence in their care! Mam has settled really well after a bit of a sharky period due to her illness and medications. The staff are incredible with Mam and deserve to be recognised for the job,
Thank you for your lovely review; your praise of our care colleagues, management and home is much appreciated and will be passed to the team for recognition.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 August 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Ashfield Court.
There are no upcoming events for Ashfield Court.
Awards / Recognitions (1)
- 15 Feb 2016Recipient: Akari Care Ltd
Accreditations
There are no accreditations posted yet for Ashfield Court.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Ashfield Court
What types of Care is Ashfield Court registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Ashfield Court have?
There are 46 Single Rooms.
What are the Facilities & Services at Ashfield Court?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Ashfield Court to the centre of Newcastle upon Tyne?
4.5 mile(s) as the crow flies, distance by road may be significantly further.
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