Holmlea Care Home is a substantial, terraced property located close to many local amenities and public transport within a prestigious residential area between North Shields and Tynemouth.
Holmlea is a 'home' first and foremost and is a unique building with character and family atmosphere.
Holmlea offers long-term residential care for older people with excellent facilities and friendly, person-centred care to meet every individual's needs.
Holmlea also provides short break care and respite care from one night to a few weeks.
Holmlea is part of a small family run business providing quality care, dignity and support to older people since 1988.
Group: Parkside Care Ltd
Person in charge: Sami Laidler (Manager)
Local Authority / Social Services: North Tyneside Metropolitan Borough Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 25 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability
Specialist Care Categories: Alzheimer's • Challenging Behaviour • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 65+.
Single Rooms: 25
Rooms with ensuite WC: 11
Weekly Charges Guide: Personal Care Single £540 – £540 (These prices are only a guideline, please contact Holmlea Care Home to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Directions:
Located on Linskill Terrace in North Shields, 400m west of Tynemouth Golf Course.
Visiting:
Visitors are welcome at any time. Please note that in order to protect the privacy and dignity of residents access to dining areas may be restricted during meal times.
Parking:
Parking is available to the rear of the home for 5 cars and also on street parking on Linskill Terrace to the front.
Latest Care Quality Commission* Report on Holmlea Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 7.9 (maximum of 10) for Holmlea Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Holmlea Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.696 for Holmlea Care Home is calculated as follows: ( (117 Excellents x 5) + (51 Goods x 4) ) ÷ 168 Ratings = 4.696
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.2 Points relating to the number of positive Reviews for Holmlea Care Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 5 positive Reviews (25 registered maximum number of service users ÷ 5). 1 Reviews ÷ 5 Target = 0.200
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Holmlea Care Home has a Review Score of 7.9 (7.896) from 14 Reviews
Review submitted from a Website Submission by A T (Granddaughter of Resident) on Wednesday 15 November 2017. Relates to November 2017.
Holmlea is a lovely caring home with excellent attentive staff who know each resident very well. There is a lovely 'homely atmosphere' which is evident whenever I visit. Grandma is happy and well cared for which gives all of the family wonderful peace of mind. The manager is always approachable and happy to help and the staff are always available for a quick chat or update. There are regular events which involve residents, staff and families and are always good fun, such as the recent fireworks display for bonfire night. We are glad that we chose Holmlea and would highly recommend the home to anyone looking for residential care for their loved one.
How likely would you be to recommend Holmlea Care Home? Extremely Likely
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Review submitted from a Postal Card by Stephen W (Son of Resident) on Thursday 16 March 2017. Relates to March 2017.
I visit my mother in Holmlea twice a week. She sits in the conservatory room and watches tv, especially when the programme has subtitles as she is hard of hearing. She also reads and joins in the frequent activities often but not always. The care home is well heated. The staff are friendly and maintain a communal atmosphere at all times. There are 3 cooked meals a day and there is usually a choice of menu. My mother is content. In my opinion, this is a much better place for my mother to be in than the previous establishment.
How likely would you be to recommend Holmlea Care Home? Extremely Likely
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Review submitted from a Postal Card by Mary C (Resident) on Wednesday 15 March 2017. Relates to February 2017.
I've lived in Holmlea Care Home for 8 months and I find the staff very friendly and very kind. My meals are very good and I can get tea for myself and my visitors at any time. The atmosphere in the home is relaxing and there's no pressure.
How likely would you be to recommend Holmlea Care Home? Extremely Likely
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Review submitted from a Website Submission by Agnes M (Daughter of Resident) on Monday 6 March 2017. Relates to March 2017.
Holmlea is a very friendly home from home which caters exceptionally well for the residents' needs and wishes. There is a lovely warm atmosphere on entering the establishment, where visitors are always welcome and you never feel like you are bothering the staff. It is a family run home in which the family are often around and very approachable. (It is also notable that they too, as well as the staff, know the name of each resident.) The staff are friendly and caring far beyond their job descriptions. There are regular activities to suit everyone and special occasions are always celebrated which, as well as being tremendous fun, help the residents to be aware of the seasons etc - again family members are welcome and indeed encouraged to join in.
I feel blessed that mum is cared for in this wonderful place - it has greatly improved her quality of life which in turn has impacted on us all as a family. We have not seen mum this happy and content in a long time.
How likely would you be to recommend Holmlea Care Home? Extremely Likely
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Review submitted from a Website Submission by Dek W (Son of Resident) on Thursday 23 February 2017. Relates to February 2017.
I must say I am totally satisfied with the care shown and commitment by the staff at Holmlea Care Home. They are both friendly yet professional to the highest degree. My father couldn't be happier and that, twinned with care and concern, to me are the most important things in later life. Can't fault the staff nor the overall standard of the home itself. Thank you, one and all.
How likely would you be to recommend Holmlea Care Home? Extremely Likely
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Review submitted from a Website Submission by Trisha S (Daughter of Resident) on Wednesday 8 February 2017. Relates to February 2017.
Holmlea Care Home is home from home for our dear mother who has been a resident for over a year.
Mother is 92 and suffers from Alzheimer's.
Holmlea is a traditional care home. It is not purpose built. It is an old house and has the feel and look of a private home.
The rooms are individual and are of different size and shape.
The care is excellent. The staff are cheerful, happy and always kind and endlessly patient with the residents. There is laughter, activities and above all a happy atmosphere.
Dignity and respect for residents is taken seriously.
The meals are well planned and are cooked fresh on the premises by the cook.
Visitors are always welcome and encouraged to come as often as they wish at any time.
Holmlea is a family run business and that is apparent. The owners are often on site and take a great personal interest in all aspects of the home.
What Holmlea may lack in contemporary fixtures and fittings, it more than makes up for in its happy, kind and caring atmosphere.
How likely would you be to recommend Holmlea Care Home? Extremely Likely
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Review submitted from a Website Submission by Christine S (Daughter of Resident) on Tuesday 7 February 2017. Relates to February 2017.
Holmlea in North Shields has all the comforts of home, excellent staff and a happy, calm atmosphere. The staff are very welcoming to family and friends when visiting residents and they have many events that family/friends are invited to e.g. fayres, charity fundraisers etc. The staff are particularly attentive to individual needs and understand very well what each residents capabilities are. They encourage all residents to get involved with a variety of activities, including days out/visits to restaurants/theatre. The communal areas are of a high standard and individual bedrooms/bathrooms all very clean and homely. My mum suffers from Alzheimer's and the care and understanding she receives from staff is excellent and has made the transition from her own Home to a Care Home so much easier. They have a variety of weekly entertainment including - singers, musicians, animals, puppet theatre and staff are happy to join in games of skittles, dominoes and quizzes with Residents & Visitors.
How likely would you be to recommend Holmlea Care Home? Extremely Likely
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Review submitted from a Postal Card by Martin H (Son of Resident) on Monday 21 September 2015. Relates to September 2015.
Overall the quality of care given is in my opinion to a very high standard. I say this as I have got to know the staff very well during the last 2 years and I can also state that the dignity, respect and warmth shown to all the residents is very genuine.
How likely would you be to recommend Holmlea Care Home? Extremely Likely
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Review submitted from a Postal Card by Stephen W (Son of Resident) on Tuesday 25 August 2015.
There are more activities for the care home residents than at my mums previous care home. They occur and are not just for show on the wall. The staff seem to have more time for the residents. The food is ok, she especially enjoys the full English breakfast. They also put on entertainment often. The room where she sits is light and airy and has a tv which has subtitles on its programmes.
How likely would you be to recommend Holmlea Care Home? Likely
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Review submitted from a Postal Card by Wendy S (Daughter of Resident) on Wednesday 19 August 2015. Relates to July 2015.
Holmlea excellent on all areas. Every time I visit the carers always make me feel welcome and home from home. It is very clean and there is always things going on. I am so pleased I picked up Holmlea for my mum.
How likely would you be to recommend Holmlea Care Home? Extremely Likely
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Review submitted from a Postal Card by Alison T (Daughter of Resident) on Tuesday 4 August 2015. Relates to July 2015.
There is a genuine warmth and affection displayed by staff in Holmlea, which was a top need of mine when placing my lovely mam here. Even when faced with challenging behaviour, staff sensitively and caringly deal with it, in a manner which retains the clients dignity. I feel my mam is safe in terms of both her environment and her emotional well being. They don't loose sight of individuals within a group home, which is both refreshing and reassuring when they are caring for your loved one. I never want my mam to leave here! The manager is very approachable and a clear, caring leader which cascades to all staff, including the lovely domestic staff.
How likely would you be to recommend Holmlea Care Home? Extremely Likely
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Review submitted from a Postal Card by Bruce J (Son of Resident) on Wednesday 22 July 2015. Relates to June 2015.
My mother is in the above care home. I have to say my mother is well looked after and provided with care and kindness suitable for her age (94) and infirmities, because of my ill health, I cannot see my mother much. Being in the care of the home I do not have to worry as the staff are kindness itself and very comfortable in looking after my mother.
How likely would you be to recommend Holmlea Care Home? Extremely Likely
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Review submitted from a Postal Card by Arnold M (Brother of Resident) on Monday 20 July 2015. Relates to July 2015.
I feel that this care home offers the most excellent service.
How likely would you be to recommend Holmlea Care Home? Extremely Likely
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Review submitted from a Postal Card by David R (Son of Resident) on Thursday 16 July 2015. Relates to July 2015.
Holmlea gives the care any family would be happy with, we're just one big happy family!
How likely would you be to recommend Holmlea Care Home? Extremely Likely
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There are currently no Care Home Idol entrants who have performed at Holmlea Care Home