Cheviot Court

63 Horsley Hill Square, South Shields NE34 6RF
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Top 20 carehome certificate
9.9 55 Reviews
  • Cheviot Court, South Shields
The skilled team at Cheviot Court offers high-quality care and a warm welcome in a homely setting. Quality permanent and short-term residential care is provided for older people, including those who are living with dementia.

The team is passionate about enabling residents to live a fulfilling life doing the things they enjoy or trying something new. They spend time getting to know your loved one as an individual, understanding how they like to spend their time, the foods they enjoy and their aims for the future.

Residents can enjoy some down time in the landscaped gardens or shared spaces inside the home. The lifestyle team are always organising fun and interesting activities, including trips out to the North Sea coast in the warmer months.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 73 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1323
  • Self-Funded Residential Dementia Care: from £1413
  • RESPITE Self-Funded Residential Care: from £1373
  • RESPITE Self-Funded Residential Dementia Care: from £1463

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Cheviot Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Louise Damms (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (73)
  • Single Rooms with ensuite Wet Room (73)

Cheviot Court Reviews (55)

Total of 55, showing 41-55
9.9

Cheviot Court has a Review Score of 9.9 (9.935) out of 10, based on 18 reviews in the last 2 years. Over all time Cheviot Court has 55 reviews.

Overall Experience

  • 51
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Date Published

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Review from P K (Daughter of Resident) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has been a resident of Cheviot Court for 2 1/2 years. The whole staff team work together to ensure Mam is well looked after. They are caring and know their residents well. Friends and family are always welcomed and there is an interesting programme of activities and outings. Cheviot Court is modern,
clean and welcoming and is a friendly and safe place.

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Review from D W (Niece of Resident) published on 4 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely warm, comfortable sitting areas. Residents are unable to concentrate on television programmes. Old-time music hall tunes could be played more. I have only once witnessed communal activity - passing and catching a soft ball or balloon. More stimulus like this needed. More help could be given to
help residents drink their morning tea - many asleep and don't realise their drinks are there. Carers spend a lot of time on computers.

Reply from Samantha Debenham, Personal Assistant at Cheviot Court

Thank you for taking the time to review Cheviot Court. We are delighted that you consider the overall care to be excellent. We have a lifestyle team who provide an engaging daily programme of activities, such as Knit and Natter, bingo, quizzes, seated exercise and live entertainment, as well as one to one time with residents. However, we always welcome new ideas. Carers use the computer to update residents care plans and notes each day, as required by legislation, and occasionally new carers who have to do computer learning.

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Review from Tracey D (Daughter of Resident) published on 30 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a daughter, I need to know that my mother is safe, clean, well cared for, treated with kindness and dignity, listened to and respected. Cheviot Court provides all of the above and I, along with my family, can rest easy knowing she is in capable hands and that she feels safe and cared for. A wonderful
environment for my mother.

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Review from James F (Son of Resident) published on 24 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived in Cheviot Court, South Shields for 3 years, 8 months. She has thrived in this place compared to her life at home and in hospital. She is always clean, well dressed, has a good choice of food at mealtimes and has enjoyed numerous activities.

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Review from J J (Daughter of Resident) published on 24 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mam looked after well. We are happy.

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Review from Sheila J (Daughter of Resident) published on 24 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly and caring. They are always helpful and cheerful and there is lots of chatter and laughter. The home is always spotlessly clean and attractive and very welcoming. The staff know all the residents and their needs. I have recommended and praised Cheviot Court to a number of people.

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Review from Julie B (Daughter of Resident) published on 24 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are friendly and nothing is a problem for them. All my Mam's care needs are met with both dignity and respect. Staff take time to speak and include my Mam in their day. I have no concerns about the care that my Mam is receiving as she is happy and settled since being in the home her health
has improved.

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Review from Marilyn C (Daughter of Resident) published on 24 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I feel Cheviot Court care home is wonderful. The staff and facilities are amazing. Trips to the theatre and tea dances. Live music and shows. After visiting several care homes this is by far the best.

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Review from S M (Daughter of Resident) published on 24 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are so friendly and really helpful. They have so much patience.

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Review from Jacqueline W (Daughter of Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had already heard from friends who have had relatives in Cheviot Court that it is an exceptional care home, so our expectations were already high. We have not been disappointed. Mam is getting the very best of care from a caring/committed team who work together to provide a safe, comfortable and
engaging environment for the residents. Staff are also very supportive of residents' family, we have been very aware of this as Mam has been settling into her new home.

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Review from A G (Daughter-in-law of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having my mother-in-law in Cheviot Court, I think the rooms and decor are very pleasing, always clean and well kept. The staff are always very polite and very professional and caring. My father-in-law was in for respite, the care and help was very good. The only downfall was the food, for the amount
of money paid food was not up to standard.

Reply from Samantha Debenham, Marketing Support Administrator at Cheviot Court

Thank you for your positive comments about the care and support at Cheviot Court received by your mother-in-law and father-in-law. We are also delighted to hear about your views on the staff and indeed the décor, cleanliness and maintenance of the home. We are sorry to hear that the food does not meet your father-in-law’s expectations. Having discussed these concerns with you, the home manager has requested that he is served larger portions. If there is anything else your father-in-law would like, please encourage him to talk to his carers. It is very important to us that his meal times are an enjoyable experience.

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Review from A M (Daughter of Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When looking for a care home for our mother we were recommended Cheviot Court. Our visit was so welcoming from the management team to meeting the care staff. We always feel welcome when we visit our mother, the staff are great and we are kept well informed of mam's well-being. The staff work very hard
to maintain a very high standard of care and we as a family would have no hesitation in recommending Cheviot Court to others.

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Review from Wendy F (Daughter of Resident) published on 11 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cheviot Court is a very well run care home. The manager and administrator are always available to talk and discuss anything with you. They are always cheerful and join in all the events.
The care staff are excellent, even though their patience can be stretched to the limit with the individual demands
of each resident. The food is very good and all the staff try to understand the needs of individual residents. The activity coordinator works very hard to provide a variety of entertainment and activities.
All staff are very stretched at all times noticeably on weekends.
Entertainment at a weekend would be nice but it all adds to the cost.

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Review from Dulcie S (Daughter of Resident) published on 10 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As always the care and standard are A1. Very professional with a warm and friendly approach. My mother has lived at Cheviot Court for over five years and has been very happy. Relatives are encouraged to join in any activities and outings.
All care homes should be of this standard.

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Review from Pamela M (Daughter of Resident) published on 21 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Cheviot Court in June 2016 after being looked after at home by dad and family. We chose Cheviot Court following a visit we did in April 201 as it was warm, friendly and run by professional and caring staff. To date, we have not been disappointed by the care our mum has had and all the
activities organised to stimulate and get mum involved. Mum is very settled has good and bad days depending on her dementia, but we can walk in and out knowing that she is being cared for in a wonderful environment.

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Current Review Score: 9.9 (9.935)

Overview of Review Score

The Review Score of 9.9 (9.935) out of 10 for Cheviot Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.935 for Cheviot Court is calculated as follows: ( (201 Excellents x 5) + (14 Goods x 4) ) ÷ 215 Ratings = 4.935

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cheviot Court is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (99)

Meet the Team (1)

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Louise Damms

Job Title: Home Manager

Joined: 2010

I’ve worked at Cheviot Court since 2004, and became the home’s manager in 2010. I started as a domestic and worked my way up.
I really like that we’re one big family in this home – residents and colleagues alike. We look out for each other, and support each other – just like families do.
I’m proud of the hardworking team here at Cheviot Court. We aim to achieve the highest standards in all areas of the home’s life. I believe in supporting my team to do their best work and fulfil their potential, because, when they’re happy, residents are happy.
Residents at Cheviot Court have choice and freedom. They decide how they live their life and what they do each day. We aim to make everything resident-led.
It’s an effective approach. When I see residents enjoying an activity, chatting together over lunch, or happy at the end of the day, I know we’ve got it right.

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