Cheviot Court

63 Horsley Hill Square, South Shields NE34 6RF
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Top 20 carehome certificate
9.9 56 Reviews
  • Cheviot Court, South Shields
The skilled team at Cheviot Court offers high-quality care and a warm welcome in a homely setting. Quality permanent and short-term residential care is provided for older people, including those who are living with dementia.

The team is passionate about enabling residents to live a fulfilling life doing the things they enjoy or trying something new. They spend time getting to know your loved one as an individual, understanding how they like to spend their time, the foods they enjoy and their aims for the future.

Residents can enjoy some down time in the landscaped gardens or shared spaces inside the home. The lifestyle team are always organising fun and interesting activities, including trips out to the North Sea coast in the warmer months.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 73 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1323
  • Self-Funded Residential Dementia Care: from £1413
  • RESPITE Self-Funded Residential Care: from £1373
  • RESPITE Self-Funded Residential Dementia Care: from £1463

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Cheviot Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Louise Damms (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (73)
  • Single Rooms with Ensuite Wet Room (73)

Cheviot Court Reviews (56)

9.9

Cheviot Court has a Review Score of 9.9 (9.916) out of 10, based on 19 reviews in the last 2 years.
Over all time Cheviot Court has 56 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Cheviot Court
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Total of 56, showing 21-40
Review from Lottie D (Daughter of Resident) published on 22 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
If you are looking for a care home, I sincerely recommend you visit Cheviot Court Care Home first and foremost. You will then discover what an excellent care home is and should actually be like. Very high standards are maintained in every single aspect, for example, food, facilities and cleanliness.
There are also loads of activities which the residents really enjoy. Cheviot Court is very well managed and all the family (i.e staff) are wonderful. Most importantly, Mam is extremely happy here (always smiling and laughing when we visit) and receives exemplary care and support. Any health concerns are dealt with appropriately and immediately. I am so grateful to all at Cheviot Court, Mam is in such a safe and loving environment.
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Review from Nadine F (Daughter of Resident) published on 28 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly, caring staff. Very welcoming. Lots of activities and stimulation for residents. Families are encouraged to be part of the community. A happy place to visit beloved family. Very much a resident's home with their personal space bespoke to them.
Reply from Martha Piper, Reviews Team at Cheviot Court

Hi Nadine, thank you very much for taking the time to leave us feedback about your experience.
At Cheviot Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks, the Care UK team.

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Review from T C (Daughter of Resident) published on 13 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Cheviot Court Care Home for the past six months and in that time she has had excellent care. Her general health has improved. Her room is spacious, well-equipped and kept exceptionally clean and tidy. Food standards are high, plenty of it! Activities are varied and held
often and Mother enjoys taking part. The biggest recommendation I can give is for the excellent staff, each and everyone deserves a medal.
Reply from Holly Cole, Reviews Team at Cheviot Court

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Cheviot Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your kind words about Cheviot Court and the team we're so glad your mum enjoys being part of the Cheviot Court family.
Thank you for your time and we look forward to hearing from you.
Many thanks, the Care UK team.

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Review from Margarita A (Niece of Resident) published on 9 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt transferred to Cheviot Court Care Home following a stay in hospital (condition, delirium, Covid and flu). On entry, she was very weak, physically and confused. Throughout the respite period, all staff have worked tirelessly, overcoming many obstacles to restore her health, well-being and quality
of life. Her dignity and individuality are respected accordingly and she is responding well to care. She is allowed personal privacy whilst also being encouraged to socialise and take advantage of the activities on offer.
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Review from Tim A (Son of Resident) published on 14 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following a period of respite, my mother is now a permanent resident and has gradually settled into day-to-day routines, systems and activities. Staff are always approachable, helpful and willing to answer any queries or questions which may arise. I personally feel reassured that my mother is safe,
secure and well cared for. Management have been very supportive in relation to the decision made.
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Review from Janice P (Daughter of Resident) published on 1 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam has been a resident here now for over two years. All I can say is that her care here has been excellent. The staff are second to none and so caring, friendly and always happy to help. There is always some kind of activity going on, which the residents love, and there is always a lovely, friendly
atmosphere when you come into the building. Standards of cleanliness are excellent throughout and food is of a high standard. Yet again, I can say I can rest easy knowing my mam is being well cared for.
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Review from Natalie E (Daughter of Resident) published on 29 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam is very settled and happy and very well adjusted to her living arrangements because of the specialist care she receives at Cheviot Court Care Home. Staff are friendly, approachable and committed with a strong focus on a person-centred approach to care. There is a great variety of activities on
offer for my mam and Cheviot has been very quickly adaptable to changing guidance around the pandemic. Always keeping relatives up to date.
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Review from Malcolm T (Son of Resident) published on 29 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have always found the staff caring for my mother to be friendly and helpful. I believe my mother to be well cared for and settled. The Covid pandemic has caused severe problems but the home has coped well. I am very satisfied with the level of care she receives.
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Review from Peter C (Son of Resident) published on 29 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always extremely friendly, easy to speak to. When I visit, they tell me how my mam is.
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Review from Graham S (Son of Resident) published on 27 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mam is very happy, well looked after and treated with care and dignity. Her room is pleasant and clean and she enjoys her food and entertainment when possible. Thank you to all the team.
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Review from Julie R (Daughter of Resident) published on 27 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely happy with the care for my mother. The staff are very caring, helpful and friendly.
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Review from Kevin B (Son of Resident) published on 25 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have been friendly, attentive and caring. My mom is well looked after. When visiting my mom, all the staff have been friendly. I'd recommend Cheviot Court.
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Review from Margaret F (Daughter of Resident) published on 13 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam has been well looked after in Cheviot Court Care Home. Carers are excellent. I have been kept up to date with everything and I can ring the home with confidence to find out anything about my mam. Carers are very approachable and before Covid, activities were brilliant which I, myself, went to.
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Review from Lorrain N (Daughter of Resident) published on 31 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with mam's care. Staff very helpful and willing. Care home always clean and tidy.
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Review from Karen W (Daughter of Resident) published on 11 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very professional and caring. The home is clean and well maintained. The activities worker has plenty of activities arranged and the other staff all join in to entertain the residents.
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Review from Helen R (Daughter of Resident) published on 14 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Cheviot Court are amazing! The care they provide is second to none. My mother resides on the top floor, and she is cared for as if she were their own. All of our family enjoy going into the home, and we are always met with a friendly smile and a chat. We feel our mother is very lucky to
live here. Thank you so much for looking after our mother so well - we know she is always in safe hands.
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Review from Y S (Niece of Resident) published on 23 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my auntie who is a resident at Cheviot Court Care Home and have always found the staff to be very helpful and polite and friendly and my auntie is very happy living at Cheviot Court.
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Review from L B (Cousin of Resident) published on 16 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When visiting Cheviot Court Care Home I find the staff, office and carers all very helpful. My relative finds the staff very kind. Because of Covid, I have not been in the home but I know my relative has her own room with everything she needs. Her medical requirements are always dealt with. I know there
are activities too which is so good. The building and gardens too always look so nice.
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Review from Sylvia W (Cousin of Resident) published on 14 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When full-time care became a necessity for my cousin we were very apprehensive about how well her needs would be met. From the initial meeting throughout a very difficult time of Covid-19, we found the care provided to be unfailingly compassionate and appropriately targeted to meet her complex needs.
The staff are always helpful, feedback on her daily routine showed she is being well cared for and is happy.
Since being able to take my cousin out, we can see how well she is in herself and how much detail as her personal appearance is given consideration. My cousin is happy, healthy and settled - it's great.
Due to pandemic - not able to comment on rooms, facilities and activities.
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Review from Julie S (Niece of Resident) published on 27 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We as a family can only praise all the care and attention my uncle has received at Cheviot Court. A special thanks at this uncertain time for all residents and the carers and all staff for their amazing care. Keep well.
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Current Review Score: 9.9 (9.916)

Overview of Review Score

The Review Score of 9.9 (9.916) out of 10 for Cheviot Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.916 for Cheviot Court is calculated as follows: ( (208 Excellents x 5) + (19 Goods x 4) ) ÷ 227 Ratings = 4.916
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cheviot Court is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (104)

Meet the Team (1)

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Louise Damms

Job Title: Home Manager Joined: 2010

I’ve worked at Cheviot Court since 2004, and became the home’s manager in 2010. I started as a domestic and worked my way up.
I really like that we’re one big family in this home – residents and colleagues alike. We look out for each other, and support each other – just like families do.
I’m proud of the hardworking team here at Cheviot Court. We aim to achieve the highest standards in all areas of the home’s life. I believe in supporting my team to do their best work and fulfil their potential, because, when they’re happy, residents are happy.
Residents at Cheviot Court have choice and freedom. They decide how they live their life and what they do each day. We aim to make everything resident-led.
It’s an effective approach. When I see residents enjoying an activity, chatting together over lunch, or happy at the end of the day, I know we’ve got it right.

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