Sycamore Care Centre - Boldon

My mam was fast tracked to this care home from hospital in January 2023. The food they serve is really bad, very small portions and poor quality food. Very rarely any decent fruit or vegetables, older people need nutritional food and nice quality food with plenty of choice. My mam will hardly ever eat the food, it causes her distress it is so bad. Older people should be given the best food.

I cannot praise the staff and management of Sycamore Care Centre - Boldon highly enough. They are an unselfish team of dedicated individuals who have one of the toughest roles in caring for aged guests - many at end of life. My mum has received 24-hour attention, and no matter what the call - it is carried out with great consideration and respect. They seem to cope with every challenge with a smile and grace, from the manager all the way to the cleaning and maintenance personnel. I am totally impressed. The facility is more like a 4-star hotel than for care!

From the management to the staff, my mother has been welcomed into the care home. Everyone has been so caring and approachable, and my mother seems so happy and content. She always has company and activities going on to keep her engaged, and I know she is safe and warm.

Thank you again for the dedication of all of the team.

In my experience, Sycamore Care Centre has everything that a family could wish for in relation to care for a loved one. All the necessary components, such as efficiency, cleanliness, dedication, attentiveness and compassion, are all of the highest standards. The Centre is managed in a way that has exceeded all expectations, and the staff are all highly trained and present as genuine, caring and devoted people. As a family, we are so happy and relieved that Mam has agreed to spend her final years at Sycamore.

I have been particularly impressed by the professionalism and positive attitude of the staff.

I have found Sycamore Care Centre - Boldon to be a very good standard of care. Since my dad became an occupant of the home, I have found he is included with other residents in activities and is included with staff. His room is clean and tidy, he is fed well, and his general well-being is good. He is kept clean and fresh.

Lovely care home.

The carers and staff at Sycamore Care Centre have all been exceptional - much to my surprise my great aunt has settled in very well. She enjoys all the activities and has made lots of friends in a short period of time which is lovely to see.

Sycamore Care has been an absolute lifeline to my mam and stepdad. If It wasn't for Sycamore, my mam wouldn't be here today. I can't thank the company enough, for all members of staff, thank you so much.

I have no areas of concern regarding the care and support my mum receives at Sycamore. I am comfortable and confident that the staff and management are caring for her needs. This is particularly important for me as I don't live locally. Many thanks.

Efficiently and professionally managed. Nursing and care providers are supportive and helpful to family members, always finding the time to answer questions. All care workers are kind, compassionate and supportive to residents. They carry out their difficult jobs with patience and good humour, providing a safe and caring environment.

If you have to put your loved ones into a care home this is the only place I would recommend - first class.

During the exceptionally difficult time of Coivd-19, the staff have been fantastic. Although always great, they've had to be surrogate family to the residents too. Always professional yet caring and compassionate too, they've shown concern for us as family members too as well as looking after our relatives.

I would like to commend the staff on their care and compassion showed to my great aunt over the past few weeks. Her end of life care was second to none. The staff not only looked after her but also welcomed and supported family members during this difficult period. Senior carers were dedicated and we are grateful to them all but in particular, one member of staff who returned after his night shift to be with us and my great aunt during her final moments. His kindness and dedication will remain with us. The staff were polite, caring and dedicated and it was evident that they had developed a strong relationship with my great aunt and their presence at her funeral meant a lot to us. The management were excellent offering us a room, food and refreshments, which enabled us to remain with her. The staff should be recognised for their true dedication and they are a credit to the caring profession.