Sycamore Care Centre - Boldon

New Road, Boldon Colliery NE35 9DR
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8.4 23 Reviews
  • Sycamore Care Centre - Boldon, Boldon Colliery
The Meadows Residential Care Home is a sixty-nine capacity facility that specialises in residential and dementia care, as well as having some places available for people with physical disabilities.

The home's services are regulated by the Care Quality Commission and aspires to meet all modern healthcare requirements, through the development of skilled staff and the use of innovative care technologies.

Professional carers respect the dignity of residents while looking to ensure that their care needs are regularly updated to any personal developments.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Detention Under Mental Health Act

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 69 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1159 – £1159
  • Self-Funded Residential Dementia Care: £1201 – £1201
  • RESPITE Self-Funded Residential Care: £1159 – £1159
  • RESPITE Self-Funded Residential Dementia Care: £1201 – £1201

Should your loved be requiring nursing care then please contact our admin team to discuss any of the fees.

These prices are only a guideline, please contact Sycamore Care Centre - Boldon to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Amy West (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (69)
  • Couples/Companion Rooms (0)

Visiting

  • All visitors welcome - protected meal times are in operation

Parking

  • Free onsite parking

Sycamore Care Centre - Boldon Reviews (23)

Total of 23, showing 21-23
8.4

Sycamore Care Centre - Boldon has a Review Score of 8.4 (8.442) out of 10, based on 9 reviews in the last 2 years. Over all time Sycamore Care Centre - Boldon has 23 reviews.

Overall Experience

  • 18
  • 3
  • 1
  • 0
  • 1

Date Published

23
3
4
9
14

Review from Tracey F (Resident) published on 3 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at this home for two years. Since the present owners took over the overall care and love given to her was just amazing. The staff kept in touch throughout the pandemic with updates about visits etc but the best thing was knowing that my mum received genuine love from the staff.
Unfortunately, she passed away at the end of November but I know that everything was done to make her feel she was surrounded by love and genuine caring people.
The accommodation is the best I have seen and the staff are like earth angels. Special thanks go to one member of staff and I will be forever grateful to her.
If you have to put your loved ones into a care home this is the only place I would recommend - first class.

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Review from Lynn H (Daughter of Resident) published on 17 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the exceptionally difficult time of Coivd-19, the staff have been fantastic. Although always great, they've had to be surrogate family to the residents too. Always professional yet caring and compassionate too, they've shown concern for us as family members too as well as looking after our relatives.

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Review from Sue B (Great-Niece of Resident) published on 11 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to commend the staff on their care and compassion showed to my great aunt over the past few weeks. Her end of life care was second to none. The staff not only looked after her but also welcomed and supported family members during this difficult period. Senior carers were dedicated and we
are grateful to them all but in particular, one member of staff who returned after his night shift to be with us and my great aunt during her final moments. His kindness and dedication will remain with us. The staff were polite, caring and dedicated and it was evident that they had developed a strong relationship with my great aunt and their presence at her funeral meant a lot to us. The management were excellent offering us a room, food and refreshments, which enabled us to remain with her. The staff should be recognised for their true dedication and they are a credit to the caring profession.

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Current Review Score: 8.4 (8.442)

Overview of Review Score

The Review Score of 8.4 (8.442) out of 10 for Sycamore Care Centre - Boldon is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.235 for Sycamore Care Centre - Boldon is calculated as follows: ( (66 Excellents x 5) + (14 Goods x 4) + (9 Satisfactorys x 3) + (6 Poors x 2) + (7 Very Poors x 1) ) ÷ 102 Ratings = 4.235

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.207 Points relating to the number of positive Reviews for Sycamore Care Centre - Boldon is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8. 7 Positive Reviews ÷ 13.8 = 0.507

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Mar 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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