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Westoe Grange Care Home

4 Horsley Hill Road, South Shields, Tyne & Wear NE33 3DY
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Westoe Grange Care Home, South Shields
Westoe Grange Care Home, South Shields
Westoe Grange Care Home, South Shields

Westoe Grange Care Home is located in the heart of the historic Westoe Village in South Shields, offering a quiet refuge for its Residents. This facility provides exceptionally high-quality care within a cosy and energising home that enjoys a long-standing reputation within the local community.

Residents at Westoe Grange can enjoy a wide range of activities focused on helping them keep their minds engaged, socialise, and stay active. The home is...  

Care Provided by Westoe Grange Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,350 - £1,350£1,350 - £1,350
Residential Dementia Care£1,360 - £1,360£1,360 - £1,360
Westoe Grange fees include:
- Care coverage 24 hour 7 days per week, tailored to the needs of the Resident.
- Furnished accommodation, bedding and towels.
- All meals and drinks.
- In-house laundry service.
- All activities organised to promote physical and mental wellbeing amongst Residents.
- Transportation to trips and days out activities.
Additionally, Residents can request the following external services for an extra charge:
- Chiropody
- Hair Dressing
- Vision and/or hearing visits
- Dedicated dentist
- Newspaper delivery
- Landline telephone
- Subscription-based media/TV services
- Entry fees and sundries for trips and days out activities

Please note that fees published are indicative only. Prices vary based on room sizes. Final fees to be charged are based on an assessment of the needs and preferences of every Prospective Resident at Westoe Grange.

Contact Westoe Grange Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Carole Blackett(Registered Care Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1996
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (40)

Parking

  • Limited visitor parking is available to the rear of the home.

Westoe Grange Care Home Reviews (26)

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9.6

Westoe Grange Care Home has a Review Score of 9.6 (9.578) out of 10, based on 13 reviews in the last 2 years. Over all time Westoe Grange Care Home has 26 reviews.

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Showing 26 reviews matching selected criteria
Review from J B (Daughter-in-law of Resident) published on 1 May 2026 Submitted via Website
Overall Experience
My mother in law recently moved into the care home and was instantly settled and welcomed by the lovely care manager and the staff.
She came to Westoe Grange following a serious of falls and after a long stay in hospital where she had become quite disengaged with her environment with little to say or do.
In the short space of 5 weeks I have seen my mother in law become settled into a beautifully decorated, inviting and clean room.
She has been allowed to compliment the room with things from home, helping her recognise the room and feel comfortable. Whilst she has her own TV within the room she spends little time there and has been greatly encouraged to partake in the varied activities on offer.
Her meals are homemade and substantial and whilst there are protected set meal times there is opportunity to join at beginning or end of the set times, providing flexibility for her if she requires.

My mother in law has become much more engaged and I'm happy knowing she's cared for and safe.

Reply from Gretel Dixon, Head of Marketing at Westoe Grange Care Home

Thank you for taking the time to share your feedback about Westoe Grange. We're very pleased to hear that your mother in law felt welcomed from the moment she arrived and has settled in so well. It's great to hear that the team have helped her feel comfortable, encouraged her to join in with...  

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Review from S W (Son of Resident) published on 2 March 2026 Submitted via Postal Card
Overall Experience

Dad has lived in the home now for 2 years. He is well cared for by the staff and his needs are being met. The management are really helpful and responsive, if it is an issue, they will contact me if there is something I need to know, or be consulted on, before my next visit. Thank to Carol, Kirsty and the staff team for doing a great job.

Reply from Gretel Dixon, Head of Marketing at Westoe Grange Care Home

Thank you for sharing your feedback about Westoe Grange. We're very pleased to hear that your dad has been well cared for over the past two years and that you feel his needs are being met. Thank you for your lovely comments about the helpfulness, communication, and responsiveness of the team. We'll...  

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Review from Wendy B (Daughter of Resident) published on 21 January 2026 Submitted via Website
Overall Experience

Dad entered Westoe Grange Care Home 2 years ago after becoming unable to safely stay in his own house. Dad has received very caring support and staff have been communicative of his changing needs and issues during his time there. Given dad's communication problems, the staff and management have ensured that all his needs were met, with patience and good humour. Under the circumstances, I cannot think of any way in which the care dad received could be improved upon. I would like to thank the management and staff for their support and understanding up to and including the time of dad's passing.

Reply from Gretel Dixon, Marketing and Community Engagement Manager at Westoe Grange Care Home

Thank you for taking the time to share your thoughts about Westoe Grange. We're so very sorry for your loss and truly appreciate your kind words during what we know is a difficult period. We're pleased to hear that you felt your dad was well supported during his time with us, and that our team...  

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Review from Henry C (Resident / Service User) published on 30 December 2025 Submitted via Postal Card
Overall Experience

I have been in Westoe Grange for 9 months now and settled in very quickly. I find the home very friendly, and the staff are very attentive. I have been very well looked after from day one.

Reply from Gretel Dixon, Marketing and Community Engagement Manager at Westoe Grange Care Home

Thank you for sharing your experience at Westoe Grange. We're delighted to hear that you settled in so quickly and have felt well looked after from day one. It's lovely to know you find the home friendly and the staff attentive, and that your time with us has been so positive.

We are committed...  

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Review from Elaine D (Daughter of Resident) published on 6 November 2025 Submitted via Website
Overall Experience
I would like to thank all the staff for the excellent care of my father over the last 3 and half years.
My father felt so at home and appreciated both the personal and practical care offered.

As a family we felt our father was safe and well cared for and always provided regular updates on his wellbeing.

The staff at Westoe Grange were like an extension to our family. Thank you for making my fathers later life so comfortable and content .

Reply from Gretel Dixon, Marketing and Community Engagement Manager at Westoe Grange Care Home

Thank you for sharing your kind words about Westoe Grange. We're glad to hear your Father felt at home and well cared for during his time with us, and that your family felt reassured and informed throughout. Our team will be delighted to know their support made a positive difference to your Father,...  

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Review from Sheila M (Respite Resident) published on 25 August 2025 Submitted via Website
Overall Experience

My brother stayed at Westoe Grange for respite for 2 weeks, and the experience was a very positive one. The Manager and the team were incredibly accommodating as my brother had been in hospital and was very confused. His daughter's, who found the whole situation very stressful, were supported in the initial move, and the manager and team went the extra mile to ensure that he settled as well as could be expected. I live in Cornwall and was very concerned about my brother. I would like to express my thanks for their help during his stay, and although he is moving on, I would highly recommend Westoe Grange.

Reply from Gretel Dixon, Marketing and Community Engagement Manager at Westoe Grange Care Home

Thank you for sharing your loved one's positive respite experience at Westoe Grange. We're pleased to hear that our manager and team were able to support your brother and his family during a stressful time. We're very thankful for your kind words about our team and home.We are committed to...  

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Review from V P (Daughter of Resident) published on 30 July 2025 Submitted via Postal Card
Overall Experience

My dad's first experience of staying for respite care has been a very positive one. The staff were incredibly caring, thoughtful and provided me with regular updates on how he was settling. When I first visited the home I got a sense of warmth and understanding of residents needs. Dad, during his 2 week stay participated in activities, singing and bingo for example and there was always someone to talk to. Family members visited during his stay and his was never a problem and they found him content and settled due to supportive, experienced staff.

Reply from Gretel Dixon, Marketing and Community Engagement Manager at Westoe Grange Care Home

Thank you for sharing your positive experience with Westoe Grange. Were pleased to hear that your dads respite stay was comfortable and that our staff kept you well informed throughout. Its great that he was able to enjoy activities and feel supported, and that visiting family felt welcomed and...  

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Review from Paul K (Son of Resident) published on 16 July 2025 Submitted via Website
Overall Experience
Following a fall at home, Mam went into respite care at Westoe Grange for a short time, while we (family) sorted out adaptations to her house etc. From the moment we called to enquire about room availability, to the day when she finally headed back home after a stay of around one month, the team at Westoe Grange were first class: the staff at Westoe Grange were like an extension to the family and nothing was ever too much trouble to them - they ensured Mam's stay was just right to help her regain confidence after the fall. The staff are constantly attentive, and all of them are genuine, extremely hardworking and deeply caring.

Thanks in no small part to the care of the team at Westoe Grange, Mam is back home, living independently again (at 96 years old). The short period of respite care they provided is just what she needed to help her get back on her feet.

Reply from Gretel Dixon, Marketing and Community Engagement Manager at Westoe Grange Care Home

Thank you for sharing such a heartfelt review of Westoe Grange. We're delighted to hear that your Mam's respite stay helped her regain confidence and that our team could support her like family. It's wonderful to know that their hard work and genuine care contributed to her returning home to live...  

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Review from Dionne D (Daughter of Resident) published on 23 May 2025 Submitted via Website
Overall Experience

My mam only resided at Westoe Grange for a little over 8 months but her time there was filled with genuine care, love and support. The staff are so friendly and clearly love their job. I would often come in to find the staff giving mam a cuddle when she was confused or anxious until I could be with her: the staff will never appreciate how their actions supported me as much as my mam! When mam was admitted to hospital, two members of staff visited her and again offered support and love to both mam and the family; they even attended her funeral and were visibly upset because of their genuine affection for mam. I will never forget the dedication and love showered on mam at Westoe Grange and wish I could mention each and every member of staff personally - as they all played a part in helping mam to feel she belonged during her final months. Thank you all so much for everything you all did - you are such special people and you will probably never realise the difference you made to our lives.

Reply from Gretel Dixon, Marketing and Community Engagement Manager at Westoe Grange Care Home

Thank you so much for your kind words about your Mam's time at Westoe Grange. We're sorry for your loss, but it means the world to us to know that our staff filled your Mam's last months with genuine care, love, and support. We're very touched to hear how the Westoe Grange team helped comfort her,...  

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Review from D R (Daughter of Resident) published on 2 May 2025 Submitted via Website
Overall Experience

My mum has just celebrated her 90th birthday at Westoe Grange. I cannot thank the staff enough for all their help,support and kindness in making this event such a special occasion for us all! Although the Home was especially busy that day, they found time to provide us with tea, coffee and sandwiches as well as decorating the room with banners and balloons. Their care and support for not only my mum but for all the family is exemplary and we have some lovely treasured memories as a result. Thank you so much.

Reply from Gretel Dixon, Marketing and Community Engagement Manager at Westoe Grange Care Home

Thank you for sharing such a lovely review. We're thrilled to hear your Mum's 90th birthday was so special and that our team helped make it a memorable day for your family. Despite a busy day, we're glad you felt supported and cared for. We'll pass on your kind words about the staff.We are...  

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Review from a m (Daughter of Resident) published on 21 April 2025 Submitted via Website
Overall Experience

My mam has been here for 6 months now and I can't fault the place. The staff are so caring and friendly and any niggles I've had have been dealt with quickly and efficiently. All the staff are attentive and make me feel very welcome. The home is very clean and tidy and mam is always in clean clothes and very tidy which makes me so happy. The home has a very happy atmosphere. The activities are inclusive , just wish there were more but I appreciate it costs money from more staff.

Reply from Gretel Dixon, Marketing and Community Engagement Manager at Westoe Grange Care Home

Thank you for sharing such lovely feedback about your Mams experience at Westoe Grange. Were delighted to hear that our caring and friendly staff have made both you and your mam feel so well supported, and that any concerns have been addressed quickly and efficiently. It's also wonderful to know...  

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Review from Michelle R (Daughter of Resident) published on 12 November 2024 Submitted via Website
Overall Experience

My mum spent a year at Westoe Grange Care Home. During this time, we found the staff genuinely cared for my mum and were respectful and kind at all times. The staff were professional and the levels of communication and information sharing/involvement of the family in all decisions was exemplary and timely. Whenever my mum needed additional medical assessment, a nurse or doctor was called immediately and advice acted on. The staff formed a good relationship with Mum and learned about her and her personality traits and would often have a laugh with her. We found the manager was extremely knowledgeable and her attitude experience and skill was reassuring for the family. I would not hesitate to put a family member in this care home again.

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Review from Gary C (Son-in-law of Resident) published on 27 August 2024 Submitted via Postal Card
Overall Experience

Could not be happier with the care provided. Staff are friendly, and professional and could not do anymore for their residents. Would not hesitate to recommend this home to other friends and family.

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Review from D F (Daughter of Resident) published on 6 February 2024 Submitted via Postal Card
Overall Experience

We were very grateful to the manager for taking in my mother at very short notice, initially for respite care. The team acted immediately assessing her needs so she could be transferred directly from hospital. Staff were friendly and caring, mainly from the local area and the home kept us in regular contact, letting us know if there were any issues. My mother's end-of-life care was given with compassion and sensitivity and we appreciated all that the staff at the home did for us.

Reply from Gretel Dixon, Marketing and Community Engagement Manager at Westoe Grange Care Home

Thank you for sharing your experience at Westoe Grange. We understand that seeking care at short notice can be challenging, and we are glad to have been able to support your Mother's transition out of hospital. It is heartening to hear that you found our staff to be friendly and caring, and that...  

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Review from J P (Friend of Resident) published on 17 November 2023 Submitted via Postal Card
Overall Experience

A dear friend that I have Lasting Power of Attorney for, is in Westoe Grange. From the time she was admitted until now, I have not been able to fault them, they contact me the minute anything happens and the staff are always so pleasant. If I had to go into a home I would choose Westoe Grange.

Reply from Michelle Lovelace, Head Of Operations at Westoe Grange Care Home

We are very pleased to receive your feedback and to hear that you are happy with the service we provide. Thank you for taking the time to complete this review; it is much appreciated.

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Review from Sharon W (Wife of Resident) published on 3 November 2023 Submitted via Website
Overall Experience

My husband has been in for respite for 3 weeks. I was really upset about putting him in and the staff were so understanding and comforting to me and my husband. I cannot fault the standard of care and all of my husband's needs have been met and nothing is a both to them. I have asked my husband if he would be happy to come here again and he said he would. He has made some lovely bonds with the carer's and we would love to keep in touch with them. I thoroughly recommend Westoe Grange. 1st class care.

Reply from Michelle Lovelace, Head Of Operations at Westoe Grange Care Home

We are very pleased to receive your feedback and to hear that you are happy with the service we provide. Thank you for taking the time to complete this review; it is much appreciated.

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Review from Nigel T (Son of Resident) published on 11 October 2023 Submitted via Website
Overall Experience

My mother passed away on 30 June 2023 at the age of 95, she had been a resident at Westoe for around 4 years. When she initially arrived she was in a very poor state of health with numerous issues ranging from heart to other organ infections. To say Westoe saved her life is an understatement! Despite the diagnosis of Dementia, within a few months, Mum’s outlook was transformed and she quickly became a firm favourite with the staff. It was an absolute pleasure to visit and see the hard work, dedication and most amazingly the love all staff members put into their individual roles and responsibilities. My family will never forget them and it has given us so much pleasure to continue supporting the wonderful work they do. Thank you to the manager and the team. If ever there was an award for dedication to care work, the manager's team would get my vote every time. God bless you all and thank you.

Reply from Michelle Lovelace, Head Of Operations at Westoe Grange Care Home

We are very pleased to receive your feedback and to hear that you are happy with the service we provide. Thank you for taking the time to complete this review; it is much appreciated.

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Review from Dennis W (Son of Resident) published on 4 June 2023 Submitted via Website
Overall Experience

After a long hospital stay and no longer able to be independent my mother went into Westoe Grange Care Home. She settled into Westoe Grange in no time. The friendly caring staff are excellent, nothing is a bother and treat her with kindness and love and make her laugh. She is in a safe and secure environment and is a much happier person, it’s the happiest we have seen her in a very long time. It’s such a comfort and gives peace of mind to family knowing she is in safe hands.

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Review from Judy T (Niece of Resident) published on 29 June 2022 Submitted via Website
Overall Experience
My aunt has recently become a resident at the home. From the onset, all the staff have been very friendly and helpful both over the phone and in person, nothing seems like too much trouble. I live a 3-hour drive away and on a recent visit my aunt was so happy at the home, I've not seen her as happy for many years, the staff clearly enjoyed her company and showed great care and compassion.
I have every confidence that all her needs will be met and she will be cared for with dignity and love, which will give me great peace of mind, as I am unable to visit as often as I would like due to living so far away.

I would recommend this care home to anyone who might need either long or short-term care or even respite care.

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Review from D L (Daughter-in-law of Resident) published on 24 March 2022 Submitted via Website
Overall Experience

In these challenging times, it is hard for all concerned. It is frustrating not being able to visit. I fully understand, and, support the reasons for these short term shutdowns. The safety of all residents and staff is paramount. I thank you all for the care given to my mother, I know you have her best interests at heart.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 04 March 2021
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 27 July 2026

For more information on the specific beds available, please contact the care home directly.

News (0) & Events (0)

News

There are no news items for Westoe Grange Care Home.

Upcoming Events

There are no upcoming events for Westoe Grange Care Home.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Westoe Grange Care Home.

Accreditations

There are no accreditations posted yet for Westoe Grange Care Home.

Meet the Team (2)

Carole Blackett
Carole BlackettJob Title:Registered Home ManagerJoined: 1997

Carole has worked in the care sector for over 30 years, joining Westoe Grange in 1997.

She became its Registered Manager in 2006 when she completed her level 5 Diploma in leadership (Health & Social Care)and registered with CQC.

Kirsty Cunningham
Kirsty CunninghamJob Title:Assitant ManagerJoined: 2019

Kirsty has over 20 years of experience in the private sector and has had several care roles before joining Ascot Care in 2019 and becoming Assistant Manager at Westoe Grange in 2021.

She is currently near completion of her level 5 Diploma in Leadership (Health & Social Care).

Frequently Asked Questions about Westoe Grange Care Home

What types of Care is Westoe Grange Care Home registered for?

Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Westoe Grange Care Home have?

There are 40 Single Rooms.

What are the Facilities & Services at Westoe Grange Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Westoe Grange Care Home to the centre of South Shields?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westoe Grange Care Home to verify any information. View our terms and conditions. Westoe Grange Care Home has an Enhanced Service -more info.