What types of Care is Westoe Grange Care Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Westoe Grange Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Westoe Grange Care Home to the centre of South Shields?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Westoe Grange Care Home, 4 Horsley Hill Road, South Shields, Tyne & Wear NE33 3DY

Review from Sheila M (Respite Resident) published on 25 August 2025 Submitted via Website • Report

Overall Experience

My brother stayed at Westoe Grange for respite for 2 weeks, and the experience was a very positive one. The Manager and the team were incredibly accommodating as my brother had been in hospital and was very confused. His daughter's, who found the whole situation very stressful, were supported in the

initial move, and the manager and team went the extra mile to ensure that he settled as well as could be expected. I live in Cornwall and was very concerned about my brother. I would like to express my thanks for their help during his stay, and although he is moving on, I would highly recommend Westoe Grange.

Reply from Gretel Dixon, Marketing and Community Engagement Manager at Westoe Grange Care Home

Thank you for sharing your loved one's positive respite experience at Westoe Grange. We're pleased to hear that our manager and team were able to support your brother and his family during a stressful time. We're very thankful for your kind words about our team and home.We are committed to continuous improvement and providing the best possible care for our residents, so if you have any further feedback or suggestions, please feel free to share them with us. Thank you for choosing Westoe Grange.

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Review from V P (Daughter of Resident) published on 30 July 2025 Submitted via Postal Card • Report

Overall Experience

My dad's first experience of staying for respite care has been a very positive one. The staff were incredibly caring, thoughtful and provided me with regular updates on how he was settling. When I first visited the home I got a sense of warmth and understanding of residents needs. Dad, during his 2

week stay participated in activities, singing and bingo for example and there was always someone to talk to. Family members visited during his stay and his was never a problem and they found him content and settled due to supportive, experienced staff.

Reply from Gretel Dixon, Marketing and Community Engagement Manager at Westoe Grange Care Home

Thank you for sharing your positive experience with Westoe Grange. Were pleased to hear that your dads respite stay was comfortable and that our staff kept you well informed throughout. Its great that he was able to enjoy activities and feel supported, and that visiting family felt welcomed and reassured.We are committed to continuous improvement and providing the best possible care for our residents, so if you have any further feedback or suggestions, please feel free to share them with us. Thank you for choosing Westoe Grange.

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Review from Paul K (Son of Resident) published on 16 July 2025 Submitted via Website • Report

Overall Experience

Following a fall at home, Mam went into respite care at Westoe Grange for a short time, while we (family) sorted out adaptations to her house etc. From the moment we called to enquire about room availability, to the day when she finally headed back home after a stay of around one month, the team at

Westoe Grange were first class: the staff at Westoe Grange were like an extension to the family and nothing was ever too much trouble to them - they ensured Mam's stay was just right to help her regain confidence after the fall. The staff are constantly attentive, and all of them are genuine, extremely hardworking and deeply caring.
Thanks in no small part to the care of the team at Westoe Grange, Mam is back home, living independently again (at 96 years old). The short period of respite care they provided is just what she needed to help her get back on her feet.

Reply from Gretel Dixon, Marketing and Community Engagement Manager at Westoe Grange Care Home

Thank you for sharing such a heartfelt review of Westoe Grange. We're delighted to hear that your Mam's respite stay helped her regain confidence and that our team could support her like family. It's wonderful to know that their hard work and genuine care contributed to her returning home to live independently again.We are committed to continuous improvement and providing the best possible care for our residents, so if you have any further feedback or suggestions, please feel free to share them with us. Thank you for choosing Westoe Grange.

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Review from Dionne D (Daughter of Resident) published on 23 May 2025 Submitted via Website • Report

Overall Experience

My mam only resided at Westoe Grange for a little over 8 months but her time there was filled with genuine care, love and support. The staff are so friendly and clearly love their job. I would often come in to find the staff giving mam a cuddle when she was confused or anxious until I could be with

her: the staff will never appreciate how their actions supported me as much as my mam! When mam was admitted to hospital, two members of staff visited her and again offered support and love to both mam and the family; they even attended her funeral and were visibly upset because of their genuine affection for mam. I will never forget the dedication and love showered on mam at Westoe Grange and wish I could mention each and every member of staff personally - as they all played a part in helping mam to feel she belonged during her final months. Thank you all so much for everything you all did - you are such special people and you will probably never realise the difference you made to our lives.

Reply from Gretel Dixon, Marketing and Community Engagement Manager at Westoe Grange Care Home

Thank you so much for your kind words about your Mam's time at Westoe Grange. We're sorry for your loss, but it means the world to us to know that our staff filled your Mam's last months with genuine care, love, and support. We're very touched to hear how the Westoe Grange team helped comfort her, and how their compassion meant so much to you and your family.We will share your kind words with the whole team, and I am sure they will be deeply grateful. Thank you again for your trust and for letting us be part of your Mam's journey.

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Review from D R (Daughter of Resident) published on 2 May 2025 Submitted via Website • Report

Overall Experience

My mum has just celebrated her 90th birthday at Westoe Grange. I cannot thank the staff enough for all their help,support and kindness in making this event such a special occasion for us all! Although the Home was especially busy that day, they found time to provide us with tea, coffee and sandwiches

as well as decorating the room with banners and balloons. Their care and support for not only my mum but for all the family is exemplary and we have some lovely treasured memories as a result. Thank you so much.

Reply from Gretel Dixon, Marketing and Community Engagement Manager at Westoe Grange Care Home

Thank you for sharing such a lovely review. We're thrilled to hear your Mum's 90th birthday was so special and that our team helped make it a memorable day for your family. Despite a busy day, we're glad you felt supported and cared for. We'll pass on your kind words about the staff.We are committed to continuous improvement and providing the best possible care for our residents, so if you have any further feedback or suggestions, please feel free to share them with us. Thank you for choosing Westoe Grange.

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Review from a m (Daughter of Resident) published on 21 April 2025 Submitted via Website • Report

Overall Experience

My mam has been here for 6 months now and I can't fault the place. The staff are so caring and friendly and any niggles I've had have been dealt with quickly and efficiently. All the staff are attentive and make me feel very welcome. The home is very clean and tidy and mam is always in clean clothes

and very tidy which makes me so happy. The home has a very happy atmosphere. The activities are inclusive , just wish there were more but I appreciate it costs money from more staff.

Reply from Gretel Dixon, Marketing and Community Engagement Manager at Westoe Grange Care Home

Thank you for sharing such lovely feedback about your Mams experience at Westoe Grange. Were delighted to hear that our caring and friendly staff have made both you and your mam feel so well supported, and that any concerns have been addressed quickly and efficiently. It's also wonderful to know that the cleanliness of the home and the care taken with your mam's appearance brings you peace of mind. We appreciate your comment about the activities. Your understanding means a lot, and were always looking at ways to enhance what we offer.We are committed to continuous improvement and providing the best possible care for our residents, so if you have any further feedback or suggestions, please feel free to share them with us. Thank you for choosing Westoe Grange.

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Review from Michelle R (Daughter of Resident) published on 12 November 2024 Submitted via Website • Report

Overall Experience

My mum spent a year at Westoe Grange Care Home. During this time, we found the staff genuinely cared for my mum and were respectful and kind at all times. The staff were professional and the levels of communication and information sharing/involvement of the family in all decisions was exemplary and

timely. Whenever my mum needed additional medical assessment, a nurse or doctor was called immediately and advice acted on. The staff formed a good relationship with Mum and learned about her and her personality traits and would often have a laugh with her. We found the manager was extremely knowledgeable and her attitude experience and skill was reassuring for the family. I would not hesitate to put a family member in this care home again.

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Review from Gary C (Son-in-law of Resident) published on 27 August 2024 Submitted via Postal Card • Report

Overall Experience

Could not be happier with the care provided. Staff are friendly, and professional and could not do anymore for their residents. Would not hesitate to recommend this home to other friends and family.

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Review from D F (Daughter of Resident) published on 6 February 2024 Submitted via Postal Card • Report

Overall Experience

We were very grateful to the manager for taking in my mother at very short notice, initially for respite care. The team acted immediately assessing her needs so she could be transferred directly from hospital. Staff were friendly and caring, mainly from the local area and the home kept us in regular

contact, letting us know if there were any issues. My mother's end-of-life care was given with compassion and sensitivity and we appreciated all that the staff at the home did for us.

Reply from Gretel Dixon, Marketing and Community Engagement Manager at Westoe Grange Care Home

Thank you for sharing your experience at Westoe Grange. We understand that seeking care at short notice can be challenging, and we are glad to have been able to support your Mother's transition out of hospital. It is heartening to hear that you found our staff to be friendly and caring, and that you appreciated the regular communication from us. We're grateful for your kind words regarding the end-of-life care provided to your Mother. Compassion and sensitivity are at the core of what we do, and we're honored to have been able to support both your mother and your family during this time. We are committed to continuous improvement and providing the best possible care for our residents, so if you have any further feedback or suggestions, please feel free to share them with us. Thank you for choosing Westoe Grange!

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Review from J P (Friend of Resident) published on 17 November 2023 Submitted via Postal Card • Report

Overall Experience

A dear friend that I have Lasting Power of Attorney for, is in Westoe Grange. From the time she was admitted until now, I have not been able to fault them, they contact me the minute anything happens and the staff are always so pleasant. If I had to go into a home I would choose Westoe Grange.

Reply from Michelle Lovelace, Head Of Operations at Westoe Grange Care Home

We are very pleased to receive your feedback and to hear that you are happy with the service we provide. Thank you for taking the time to complete this review; it is much appreciated.

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Review from Sharon W (Wife of Resident) published on 3 November 2023 Submitted via Website • Report

Overall Experience

My husband has been in for respite for 3 weeks. I was really upset about putting him in and the staff were so understanding and comforting to me and my husband. I cannot fault the standard of care and all of my husband's needs have been met and nothing is a both to them. I have asked my husband if he

would be happy to come here again and he said he would. He has made some lovely bonds with the carer's and we would love to keep in touch with them. I thoroughly recommend Westoe Grange. 1st class care.

Reply from Michelle Lovelace, Head Of Operations at Westoe Grange Care Home

We are very pleased to receive your feedback and to hear that you are happy with the service we provide. Thank you for taking the time to complete this review; it is much appreciated.

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Review from Nigel T (Son of Resident) published on 11 October 2023 Submitted via Website • Report

Overall Experience

My mother passed away on 30 June 2023 at the age of 95, she had been a resident at Westoe for around 4 years. When she initially arrived she was in a very poor state of health with numerous issues ranging from heart to other organ infections. To say Westoe saved her life is an understatement! Despite

the diagnosis of Dementia, within a few months, Mum’s outlook was transformed and she quickly became a firm favourite with the staff. It was an absolute pleasure to visit and see the hard work, dedication and most amazingly the love all staff members put into their individual roles and responsibilities. My family will never forget them and it has given us so much pleasure to continue supporting the wonderful work they do. Thank you to the manager and the team. If ever there was an award for dedication to care work, the manager's team would get my vote every time. God bless you all and thank you.

Reply from Michelle Lovelace, Head Of Operations at Westoe Grange Care Home

We are very pleased to receive your feedback and to hear that you are happy with the service we provide. Thank you for taking the time to complete this review; it is much appreciated.

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Review from Dennis W (Son of Resident) published on 4 June 2023 Submitted via Website • Report

Overall Experience

After a long hospital stay and no longer able to be independent my mother went into Westoe Grange Care Home. She settled into Westoe Grange in no time. The friendly caring staff are excellent, nothing is a bother and treat her with kindness and love and make her laugh. She is in a safe and secure environment

and is a much happier person, it’s the happiest we have seen her in a very long time. It’s such a comfort and gives peace of mind to family knowing she is in safe hands.

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Review from Judy T (Niece of Resident) published on 29 June 2022 Submitted via Website • Report

Overall Experience

My aunt has recently become a resident at the home. From the onset, all the staff have been very friendly and helpful both over the phone and in person, nothing seems like too much trouble. I live a 3-hour drive away and on a recent visit my aunt was so happy at the home, I've not seen her as happy

for many years, the staff clearly enjoyed her company and showed great care and compassion.
I have every confidence that all her needs will be met and she will be cared for with dignity and love, which will give me great peace of mind, as I am unable to visit as often as I would like due to living so far away.
I would recommend this care home to anyone who might need either long or short-term care or even respite care.

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Review from D L (Daughter-in-law of Resident) published on 24 March 2022 Submitted via Website • Report

Overall Experience

In these challenging times, it is hard for all concerned. It is frustrating not being able to visit. I fully understand, and, support the reasons for these short term shutdowns. The safety of all residents and staff is paramount. I thank you all for the care given to my mother, I know you have her best

interests at heart.

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Review from Celia H (Daughter-in-law of Resident) published on 22 March 2022 Submitted via Postal Card • Report

Overall Experience

The care has been of an extremely high standard. Friendly staff who are always willing to help and advise. Residents are well turned out and there is a superb timetable of activities to suit all. Would highly recommend this home.

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Review from Henry K (Great-Nephew of Resident) published on 14 March 2022 Submitted via Website • Report

Overall Experience

My great aunt is being cared for at Westoe Grange.
It is a great relief to us both that she is being well looked after, with such professional staff.
We are always kept well informed and communication has been great.
We didn’t think she would settle in so well and is even joining in with some of

the activities.
My aunt seems very happy and has got her smile back.

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Review from Sheila M (Daughter of Resident) published on 24 February 2022 Submitted via Website • Report

Overall Experience

My mother has been cared for at Westoe Grange for six months. Staff have always appeared both kind and professional, even in sometimes very challenging circumstances. Their communication with me has been excellent, I feel I have been kept in the loop regarding Mam’s care at every step. I feel confident

that she is safe and well looked after, which is a huge relief to me. Thank you!

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Review from Stewart K (Son of Resident) published on 14 February 2022 Submitted via Website • Report

Overall Experience

Great support for my father's needs given and supported by all the staff of the home. Excellent communication to keep us informed of issues at the home and the specific needs of my dad. I cannot praise the staff enough for all their hard work day in and day out supporting and caring for our dad.

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Review from Vicky B (Daughter of Resident) published on 13 January 2022 Submitted via Website • Report

Overall Experience

Over the past three years my father has been cared for at Westoe Grange, he suffered from dementia and has required full-time assistance to help him with everyday needs and welfare.
The care and consideration shown to him by the staff allowed him to be safe and comfortable. During Covid, they balanced

the needs of the residents' health with that of family wanting access, we felt informed and were facilitated with phone and video calls, and as soon as possible letting us in to visit safely.
In December my dad became ill and was hospitalised. It became apparent he was requiring palliative care, I contacted Westoe Grange and asked if they would assist, the answer was "of course, this is his home". The pressure was off from that moment, all of the arrangements were made and he returned to where he felt comfortable surrounded by people who cared for him, I have not got enough words to thank everyone there for the time they gave me and the peace and dignity they gave my dad.