Valley View & Penshaw House

Back Lane, Penshaw, Houghton le Spring DH4 7ER
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9.0 56 Reviews
  • Valley View & Penshaw House, Houghton le Spring
Valley View and Penshaw House are on a dual site situated at Penshaw, Houghton Le Spring on the outskirts of Sunderland.

Valley View Care Centre is a Residential Home which accommodates 44 bedrooms all on one level. The home was inspected by CQC on 12 March 2020 and retained its rating of GOOD in all 5 areas.

Penshaw House is detached building in the grounds of Valley View, it comprises of 6 fully furnished suites, The Charlotte, Albert, George, Henry, Elizabeth and Victoria suite. All suites have their own lounge/ kitchenette, separate bathroom with en-suite along with communal lounges, dining room and large kitchen. There is a patio area to the side of the home and ample car parking on site.

Penshaw House caters for residents who are more independent and provides the added security of having 24hr Senior Care support for personal care, medications etc.

There is a dedicated, highly trained staff team across both homes to support individuals' needs. The home provides permanent and respite accommodation.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1067 – £1067
  • Self-Funded Residential Dementia Care: £1083 – £1083
  • RESPITE Self-Funded Residential Care: £1067 – £1067
  • RESPITE Self-Funded Residential Dementia Care: £1067 – £1083

Fees may vary depending upon assessment.

These prices are only a guideline, please contact Valley View & Penshaw House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Kim Askew (Manager)

Local Authority / Social Services

Admission Criteria

  • NHS/LA/Private
  • Ages from 18 to 120

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1997
  • Last Refurbishment: 2024
  • Number of floors: 1

Room Information

  • Single Rooms (44)
  • Couples/Companion Rooms (0)

Parking

  • Have on site free parking for visitors

Valley View & Penshaw House Reviews (56)

9.0

Valley View & Penshaw House has a Review Score of 9.0 (8.971) out of 10, based on 7 reviews in the last 2 years.
Over all time Valley View & Penshaw House has 56 reviews.

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Review from David F (Brother-in-law of Resident) published on 4 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our sister needed full care from Dec 2020 until her death in Valley View on Easter Saturday 2025.Throughout her stay she was treated very well and looked after kindly and thoughtfully.
Many of the staff are local and have been on the staff for many years.The staff have good relatiknship with Dr at
the Surgery which is also excellent.The room she was in had lovely views across the valley.The home is in easy access of the Country Park with lovely wheel chair accessable walks.The local pub and Farm Shop cafe all excellent .A very nice location and helpful staff.Thank you.
The local church could improve pastoral care and visiting.
Reply from Vicki Rees, Regional Operations Manager at Valley View & Penshaw House

Thank you for taking the time to complete a review for Valley View and your kind comments in relation to your sisters care when living in Valley View. We will pass your kind comments to the homes staff team.

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Review from J H (Daughter of Resident) published on 9 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First class experience for all in Valley View my dad continues to thrive. The staff go over and above in terms of care, compassion and empathy. My dad is now fully immersed in all aspects of life in Valley View. The range of activities is excellent and the individual needs of every resident is always
a priority. My dad loves the staff and it is clear they love him too. I thank you all for your care, dedication and patience.
Reply from Sandra Ward, Director of Operations at Valley View & Penshaw House

Thank you so much for such positive feedback about your dad's experience of living in Valley View. We are so pleased he is thriving and enjoying life in the home. Person Centred Activities are always a priority. We will pass on your comments to the manager and staff team.

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Review from L S (Wife of Resident) published on 22 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have no worries about leaving my husband in Valley View, I know he is well looked after. The staff are friendly and dedicated to their job, there is never a smell that you get in some homes. I know this as when my husband has to go in a home I looked at quite a few.
Reply from Vicki Rees, Regional Operations Manager at Valley View & Penshaw House

Thank you for taking the time to complete a review. We are happy to hear that your husband is being well looked after and that the staff are friendly and dedicated to their jobs and we will pass on your kind comments to the staff team.

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Review from C N (Daughter of Resident) published on 13 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum became a resident in April 2024. She has settled in well and is looked after to a good standard. Her room is comfortable and well maintained. Mum has interactive with others in the home which she never did at home.
Reply from Sandra Ward, Operations Director at Valley View & Penshaw House

We are pleased your mum has settled in well and enjoying the company of other residents and staff. we will ensure your comments are passed to the team. Thank you.

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Review from T P (Son of Resident) published on 10 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Arranging the transition of loved ones into the care of others is a difficult and emotionally draining experience. Having recently been through this, I will forever owe a huge debt of gratitude to all the staff and carers at Valley View for helping ease any expectations in order that both my parents
could enjoy precious time together. Also, the help and accommodating attitude following my father's passing is worthy of note and much appreciated. Undoubtedly the best asset in Valley View are the care staff. Truly these people are angels in human form and I thank each of them for their compassionate care.
Reply from Honor Keatley, Group Business Development Director at Valley View & Penshaw House

Thank you so much for your heartfelt review. It is indeed a huge impact making the decision to seek care for loved ones but I am so thankful that our team made that difficult time less challenging for you. I agree - they really are our best asset! With best wishes, Group Business Development Director.

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Review from Mark C (Son of Resident) published on 20 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is so friendly and welcoming, care workers are very welcoming the care, dignity and compassion they show to the patients is to be commended.
My father has been a resident for a year and he is a different person since moving in. More active, more energy, the home has given him a new lease of
life.
I would highly recommend this home to anyone considering putting any love one in a care home.
Reply from Kim Askew, Home Manager at Valley View & Penshaw House

Thank you for your lovely comments, I will be sure to pass these comments on to the team at Valley View.

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Review from Heather B (Daughter of Resident) published on 14 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Variety of activities provided and some trips out.
Good care and if issues are reported they are quickly resolved.
Reply from Honor Keatley, Group Business Development Director at Valley View & Penshaw House

Thank you so much for taking the time to leave a review. Activities and good care are at the heart of what we do, so it's great that you feel these are good at Valley View. With best wishes, Honor Keatley, Business Development Director

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Review from N M (Daughter of Resident) published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My experiences visiting my mam in Valley Row is always pleasant (albeit a little daunting at times, no knowing how Mam is going to be when I visit her). The management and all of the staff are accommodating, friendly and very willing to help when it is needed.
Reply from Sandra Ward, Regional Operations Manager at Valley View & Penshaw House

I am so pleased you find your visits pleasant to the care home and that the manager and staff team are helpful and friendly. We will ensure this is passed to the manager and staff team. Thank you for taking the time to complete the review card.

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Review from A C (Granddaughter of Resident) published on 18 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nana moved into Valley View & Penshaw House Care Home in February of this year, the home is very warm and welcoming, the staff are all lovely and always there to reassure the family as well as the residents. The care my nana has received is second to none, We, as a family, have seen a massive difference
in my nana in such a short time and we are very happy. We all, my nana included, made the best decision in Valley View Care Home.
Reply from Kirsty Coates, Home Manager at Valley View & Penshaw House

Thank you very much for your kind words. I'm so pleased your nana has settled well into Valley View. I will be sure to pass on your comments to the staff.

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Review from Brenda D (Daughter of Resident) published on 18 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mam was very unsettled when she first came to Valley View & Penshaw House Care Home but the staff looked after her so well she settled in and made friends with other residents. The staff mix with the residents like old friends but are very professional in what they do. Some even give up their own time
to help entertain them and us.
Reply from Sandra Ward, Regional Operations Manager at Valley View & Penshaw House

We are pleased your mum settled in Valley View and she was well looked after, we will ensure this is passed to the team.

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Review from Melanie C (Niece of Resident) published on 18 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle was a resident at Valley View & Penshaw House Care Home until his recent passing. The care and compassion he received during his time there from all the management and staff were outstanding. He loved it there, they made him so happy and I cannot thank them enough for all they did right until
the end and will be forever grateful.
Reply from Sandra Ward, Regional Operations Manager at Valley View & Penshaw House

Please accept our sincere condolences for the sad loss of your uncle and thank you for taking the time for reviewing the care he received whilst living in Valley View. We will ensure your kind comments about the staff team are passed on to them.

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Review from Stephen C (Brother of Resident) published on 14 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother came to Valley View & Penshaw House Care Home in difficult circumstances after a long stay in the hospital. His condition was poor, and his disabilities were very severe. From the start, the staff and management took the demands of his case in their stride, and he settled very well and thrived.
The staff have always been very open in discussing my brother’s situation and have communicated well when it came to any problems. Visiting access is very informal (apart from the periods of Covid restrictions), and this has also been very reassuring. The atmosphere of Valley View is calming, and the staff are always very reassuring in their interactions with the residents. The residents have mixed abilities, and the overall impression is that they gel together very well in a very calming and cheerful atmosphere. The buildings, facilities and rooms are well-maintained and clean. I have never departed from my visits to Valley View with anything other than a favourable impression.
Reply from Kirsty Coates, Home Manager at Valley View & Penshaw House

Thank you very much for your kind review, all the team here strive to provide each person with the care, dignity and respect they deserve. I will pass on your comments to the rest of the team.

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Review from David A (Son of Resident) published on 17 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When looking for a care home for my dad, Valley View stood out immediately on inspection. Over the past five years, our decision has been vindicated on many occasions. It provided a safe and caring environment in which my dad could happily spend the last few years of his life. He was always treated
with great dignity by very caring staff, who are a credit to their valued profession. We cannot thank you enough.
Reply from Sandra Ward, Regional Operations Manager at Valley View & Penshaw House

Thank you for your positive feedback, we will ensure this is passed to the team in Valley View.

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Review from W C (Daughter of Resident) published on 21 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Been to see Dad today. He is doing really well and is very settled in Penshaw House.
He is very well cared for. The past couple of weeks he hasn't been well and both staff and the local GP, picked up on this and sorted him, straight away. He is also enjoying the new activities. Thank you to all staff.
Reply from Sandra Ward, Regional Operations Manager at Valley View & Penshaw House

Thank you for your positive feedback about the care your dad has received and that he has settled well in Penshaw House. We have recently subscribed to an app, which is full of activities, so we hope he participates in this, as well as the activities program, at the home. We will ensure your feedback is passed on to all the staff team.

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Review from Winifred W (Resident) published on 1 September 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I'm very pleased with this and feel very comfortable. I love the view and feel very cosy. It's very pleasant and it suits me being so open and it's got all that's needed for me, apart from trust.
Reply from Sandra Ward, Regional Operations Manager at Valley View & Penshaw House

I am pleased that you are are comfortable and enjoying the views at Valley View. I will ask the manager to meet with you to discuss your comment about trust to see how we can work with you to build up any trust lacking in your care or environment.

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Review from S J (Sister-in-law of Resident) published on 16 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
She is well cared for, clean and loved by all the staff.
The staff are very nice.
I am kept up to date with everything.
Reply from Sandra Ward, Regional Operations Manager at Valley View & Penshaw House

Thank you for your kind comments about the care your sister-in-law receives living in Valley View. I am pleased you are kept informed about her welfare. We will pass this on to the team

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Review from Neil S (Nephew of Resident) published on 3 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Valley View have looked after my Uncle, on and off over these past 7 months and have made him totally at home there. So, he will be on a permanent stay from now on. They solved all his issues and have succeeded in getting him more motivated than he was. That's a result on its own. My sister and I are
so pleased with this as he had given up on life till he got there. The staff cater to all his needs and wants, which is what he needed and wanted. My thanks to the manager and all the hard-working Staff, who have made a great difference for him. Thanks again for doing this!
Reply from Susan Mackinder, Home Manager at Valley View & Penshaw House

Thank you so much for your kind words, but that is what we are here for.

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Review from Joy L (Daughter of Resident) published on 27 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly approachable staff and management. I have been kept informed when necessary. I feel very welcome when allowed to visit.
Reply from Sandra Ward, Regional Operations Manager at Valley View & Penshaw House

Thank you for your positive comments. I will pass them on to the team in Valley View.

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Review from P S (Husband of Resident) published on 15 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very cooperative, good staff. What the staff have done through the pandemic is amazing. They look after my wife well.
Reply from Susan Mackinder, Home Manager at Valley View & Penshaw House

Thank you for your review, we take pride in ensuring all of our residents are well looked after and loved.

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Review from C E (Daughter of Resident) published on 15 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was made very welcome. The carers and staff were very friendly and professional. My mum was very well cared for during her stay.
Reply from Susan Mackinder, Home Manager at Valley View & Penshaw House

Thank you for your review, it is always a pleasure to welcome new residents into the home.

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Current Review Score: 9.0 (8.971)

Overview of Review Score

The Review Score of 9.0 (8.971) out of 10 for Valley View & Penshaw House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.476 for Valley View & Penshaw House is calculated as follows: ( (50 Excellents x 5) + (24 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 84 Ratings = 4.476
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.495 Points relating to the number of positive Reviews for Valley View & Penshaw House is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8. 7 Positive Reviews ÷ 8.8 = 0.795
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 May 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

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Kim Askew

Job Title: Registered Manager Joined: 2001

Kim commenced working in the care sector in 2001 progressing through the company to her current role.


'I think the most important part of the home managers role is to develop lasting relationships with residents and relatives, ensuring a caring, safe and homely environment'

Frequently Asked Questions about Valley View & Penshaw House

What types of Care is Valley View & Penshaw House registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Valley View & Penshaw House have?

There are 44 Single Rooms.

What are the Facilities & Services at Valley View & Penshaw House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Valley View & Penshaw House to the centre of Houghton le Spring?

2.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Valley View & Penshaw House to verify any information. View our terms and conditions. Valley View & Penshaw House has an Enhanced Service - more info.