Valley View & Penshaw House

I visit my friend every week when I can the staff and everyone are very friendly and professional. He always looks well taken care of and always looks the best he can. The home itself is clean & tidy and always something going on for residents

Staff are great look after my dad as if he's one of their family members. They go over and above to help both my dad and the family if we have any concerns, treating both him and us with dignity and respect.

mam has been a resident for 6 months. Although initially she was very unsettled and upset, the staff always assured me my mam was calm and joining in. Evidence is clear to see from the homes social media page. My mam is now settled and enjoys the activities and general company of the staff and new friends she has made with other residents. The structure of her day clearly has helped being in a routine. Mam is always clean and tidy, hair done, and nails kept neat and polished. It has been a hard journey as mam's Alzheimers worsened, whilst we cared for her at home. The need to find professional help in a caring, friendly environment has done her the world of good,

My mother has settled in to her new home and is well cared for by cheerful attentive staff. She enjoys the girls stopping by to check she is alright. Nothing we have requested has been too much trouble and each time we have requested help, we have been accomodated. Thank you to all the staff and carers at Penshaw House and Valley View. Simply the best!

The local church could improve pastoral care and visiting.

First class experience for all in Valley View my dad continues to thrive. The staff go over and above in terms of care, compassion and empathy. My dad is now fully immersed in all aspects of life in Valley View. The range of activities is excellent and the individual needs of every resident is always a priority. My dad loves the staff and it is clear they love him too. I thank you all for your care, dedication and patience.

I have no worries about leaving my husband in Valley View, I know he is well looked after. The staff are friendly and dedicated to their job, there is never a smell that you get in some homes. I know this as when my husband has to go in a home I looked at quite a few.

Mum became a resident in April 2024. She has settled in well and is looked after to a good standard. Her room is comfortable and well maintained. Mum has interactive with others in the home which she never did at home.

I would highly recommend this home to anyone considering putting any love one in a care home.

Good care and if issues are reported they are quickly resolved.

My experiences visiting my mam in Valley Row is always pleasant (albeit a little daunting at times, no knowing how Mam is going to be when I visit her). The management and all of the staff are accommodating, friendly and very willing to help when it is needed.

My nana moved into Valley View & Penshaw House Care Home in February of this year, the home is very warm and welcoming, the staff are all lovely and always there to reassure the family as well as the residents. The care my nana has received is second to none, We, as a family, have seen a massive difference in my nana in such a short time and we are very happy. We all, my nana included, made the best decision in Valley View Care Home.

Mam was very unsettled when she first came to Valley View & Penshaw House Care Home but the staff looked after her so well she settled in and made friends with other residents. The staff mix with the residents like old friends but are very professional in what they do. Some even give up their own time to help entertain them and us.

My uncle was a resident at Valley View & Penshaw House Care Home until his recent passing. The care and compassion he received during his time there from all the management and staff were outstanding. He loved it there, they made him so happy and I cannot thank them enough for all they did right until the end and will be forever grateful.

My brother came to Valley View & Penshaw House Care Home in difficult circumstances after a long stay in the hospital. His condition was poor, and his disabilities were very severe. From the start, the staff and management took the demands of his case in their stride, and he settled very well and thrived. The staff have always been very open in discussing my brother’s situation and have communicated well when it came to any problems. Visiting access is very informal (apart from the periods of Covid restrictions), and this has also been very reassuring. The atmosphere of Valley View is calming, and the staff are always very reassuring in their interactions with the residents. The residents have mixed abilities, and the overall impression is that they gel together very well in a very calming and cheerful atmosphere. The buildings, facilities and rooms are well-maintained and clean. I have never departed from my visits to Valley View with anything other than a favourable impression.

When looking for a care home for my dad, Valley View stood out immediately on inspection. Over the past five years, our decision has been vindicated on many occasions. It provided a safe and caring environment in which my dad could happily spend the last few years of his life. He was always treated with great dignity by very caring staff, who are a credit to their valued profession. We cannot thank you enough.

He is very well cared for. The past couple of weeks he hasn't been well and both staff and the local GP, picked up on this and sorted him, straight away. He is also enjoying the new activities. Thank you to all staff.

I'm very pleased with this and feel very comfortable. I love the view and feel very cosy. It's very pleasant and it suits me being so open and it's got all that's needed for me, apart from trust.

I am kept up to date with everything.

Valley View have looked after my Uncle, on and off over these past 7 months and have made him totally at home there. So, he will be on a permanent stay from now on. They solved all his issues and have succeeded in getting him more motivated than he was. That's a result on its own. My sister and I are so pleased with this as he had given up on life till he got there. The staff cater to all his needs and wants, which is what he needed and wanted. My thanks to the manager and all the hard-working Staff, who have made a great difference for him. Thanks again for doing this!