Valley View & The Lodge

Back Lane, Penshaw, Houghton le Spring DH4 7ER

Valley View & The Lodge, Houghton le Spring, Tyne & Wear
Valley View & The Lodge, Houghton le Spring, Tyne & Wear
Valley View & The Lodge, Houghton le Spring, Tyne & Wear

Valley View, near Sunderland, strives for appropriate care for up to thirty-three individuals at a time, through regularly updated care packages that respect personal choice and freedoms.

Advances techniques and skilled carers allows Valley View to specialise in dementia care, while the home itself is also suited to those with a physical disability.

Day and respite care are both available, with carers looking support the local community's needs in many varied ways.

Group: Roseberry Care Centres UK Ltd

Person in charge: Kimberley Teesdale (Manager)

Local Authority / Social Services: Sunderland City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Epilepsy • Head/Brain Injury • Multiple Sclerosis • Muscular Dystrophy • Spina Bifida & Hydrocephalus

Single Rooms: 40

Rooms with ensuite WC: 38

Weekly Charges Guide: Personal Care Single from £472 (These prices are only a guideline, please contact Valley View & The Lodge to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Television point in own room

Latest Care Quality Commission* Report on Valley View & The Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Valley View & The Lodge has a Review Score of 9.6 (9.624)

The Review Score of 9.6 (maximum of 10) for Valley View & The Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Valley View & The Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.624 for Valley View & The Lodge is calculated as follows: ( (95 Excellents x 5) + (40 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 141 Ratings = 4.624

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Valley View & The Lodge is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 8 Reviews ÷ 8 Target = 1.000

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Valley View & The Lodge?

  • Extremely LIKELY
    9
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Valley View & The Lodge

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    3
  • Resident / Service User
    1
  • Sister of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

I find the staff here excellent. I feel comfortable making a phone call if I have a concern and it is always sorted. I cannot fault the cleanliness and the food is excellent, once a month I have a meal in the care home with my husband, it is always first class.
My husband is very settled here and long may it continue.

How likely would you be to recommend Valley View & The Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have found all the staff very pleasant, always available to answer any questions or sort out any problem. My mother is looked after with dignity. Whenever she would like a shower it's always possible and has her hair done every week which she really looks forward to.
Her choice of food is always available.
My overall view of my mother's care is excellent.

How likely would you be to recommend Valley View & The Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I feel my mum receives the best possible care at Valley View. The staff really know her as she has been there a long time. There are many members of staff who have worked at the home for all the years she has been a resident. Therefore they know her likes and dislikes and her preferences although she is no longer able to communicate. Mum is "cared for" and "cared about" at Valley View.

How likely would you be to recommend Valley View & The Lodge? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Staff dedicated, care good, my mother is well cared for.

How likely would you be to recommend Valley View & The Lodge? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I enjoy living at Valley View and have had a lot of support from staff considering my mental health team is only just doing something now that the manager pushes and is there and does her very best all the time. Also, the manager runs the home smoothly with the both of them, they are a credit to the company. I think our facilities need redecorating (lounge) we got told months ago if we kept it clean they would. Also, they need a new sofa and we need our washer fixing. I also think the unit should have a dryer in the corner of the kitchen. One is meant to be independent and there are too many clothes going missing when they go to the laundry. There's a resident fund the unit never benefit from it.

How likely would you be to recommend Valley View & The Lodge? Likely

Average Rating: 

 3.9 out of 5

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Staff: Good

Activities: Poor

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

The care home has looked after dad for some weeks now. Both I and my sister are very happy with the care our dad has and is receiving.

How likely would you be to recommend Valley View & The Lodge? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Mum is always well looked after.

How likely would you be to recommend Valley View & The Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My father has now been a resident since January 2017 for respite. He has received excellent care here.
Father is a very independent/stubborn man and staff have been excellent/patient with him. If Father can't return home we hope he will be able to reside here permanently.

How likely would you be to recommend Valley View & The Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My brother was taken from hospital to live at Valley View at the beginning of June 2016. They were extremely happy for him to reside at the home and he is very happy and content. They have done more for him in the short time he has been with them than I ever could. He has had dysphagia tests and they have had the doctor out to him. All of his needs are taken care of with dignity and respect. They are having him assessed for a wheelchair as his mobility has deteriorated quite quickly I am more than happy with their care.

How likely would you be to recommend Valley View & The Lodge? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Useful update. Pleasant cheerful and very helpful.

How likely would you be to recommend Valley View & The Lodge? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

I find the standards of care provision very good. The quality and a selection of food provided is very good. All of the staff within the home are very caring and supportive and very committed to the job that they do.

How likely would you be to recommend Valley View & The Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find that Valley View is a caring and welcoming environment for elderly and vulnerable people particularly with dementia. Staff are wonderful although owners are noticeable by there absence and failure to correspond.

How likely would you be to recommend Valley View & The Lodge? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

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Care Home Idol 2016

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