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Valley View & Penshaw House

Back Lane, Penshaw, Houghton le Spring, Tyne & Wear DH4 7ER
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Valley View & Penshaw House, Houghton le Spring
Valley View & Penshaw House, Houghton le Spring
Valley View & Penshaw House, Houghton le Spring

Valley View and Penshaw House are on a dual site situated at Penshaw, Houghton Le Spring on the outskirts of Sunderland.

Valley View Care Centre is a Residential Home which accommodates 44 bedrooms all on one level. The home was inspected by CQC on 12 March 2020 and retained its rating of GOOD in all 5 areas.

Penshaw House is detached building in the grounds of Valley View, it comprises of...  

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Care Provided by Valley View & Penshaw House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,120 - £1,137£1,120 - £1,137
Residential Dementia Care£1,120 - £1,137£1,120 - £1,137

Fees may vary depending upon assessment.

Contact Valley View & Penshaw House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Kim Askew (Manager)

Local Authority / Social Services

Admission Information

  • Ages from 18 to 120

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1997
  • Last Refurbishment: 2024
  • Number of floors: 1

Room Information

  • Single Rooms (44)

Parking

  • Have on site free parking for visitors

Valley View & Penshaw House Reviews (59)

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9.3

Valley View & Penshaw House has a Review Score of 9.3 (9.325) out of 10, based on 10 reviews in the last 2 years. Over all time Valley View & Penshaw House has 59 reviews.

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Showing 59 reviews matching selected criteria
Review from C S (Sister of Resident) published on 25 July 2018 Submitted via Postal Card
Overall Experience

Very pleased with my sisters care.

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Review from L C (Daughter of Resident) published on 11 July 2018 Submitted via Postal Card
Overall Experience

The staff are very friendly and provide excellent care. I am notified immediately if my mother is ill and kept up to date with her welfare and well being.

My only negative about the home is that it is quite dated and furnishings a little worn.

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Review from Susan D (Sister of Resident) published on 21 June 2018 Submitted via Postal Card
Overall Experience
I can only really repeat my review from last year. My sister remains happy at Valley View where she is very well looked after by all staff.
The home continues to make improvements in all areas from the kitchen to the grounds and general décor.

Management continues to respond to families suggestions and are flexible and approachable.

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Review from N R (Son of Resident) published on 18 June 2018 Submitted via Postal Card
Overall Experience

The staff and manager are very polite and informative. I'm always kept in the loop as to my dad's condition and health. Staff are always open to discussion and extra needs or requirements. I'm very happy with everything. Nice people with the elderly's best interest at heart. Thank you.

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Review from Marie B (Friend of Resident) published on 22 May 2018 Submitted via Postal Card
Overall Experience

Staff are excellent. Communication is very good and very helpful. Caring and considerate of residents' needs.

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Review from Carole K (Daughter of Resident) published on 30 April 2018 Submitted via Review Postal Card
Overall Experience

My mother lived at Valley View & The Lodge for 9 years and was treated with care, love and dignity throughout the time spent there, also I was given support which was a great help. The management and staff do a wonderful job with always a smile and the care of the residents always comes first.

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Review from Stuart W (Son of Resident) published on 16 January 2018 Submitted via Review Postal Card
Overall Experience

Staff at Valley View are always friendly and helpful. My mother is always clean and tidy and very content with her new friends. Her room is always neat with her bed made and it's very tidy.

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Review from Mary B (Resident / Service User) published on 10 January 2018 Submitted via Review Postal Card
Overall Experience
Home brilliant, nothing too much trouble for staff. Food excellent, level of care great, rooms clean and well equipped.

Everything is done to help residents live a full and active life.

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Review from Wendy J (Wife of Resident) published on 14 September 2017 Submitted via Review Postal Card
Overall Experience
I find the staff here excellent. I feel comfortable making a phone call if I have a concern and it is always sorted. I cannot fault the cleanliness and the food is excellent, once a month I have a meal in the care home with my husband, it is always first class.

My husband is very settled here and long may it continue.

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Review from Brenda W (Daughter of Resident) published on 15 August 2017 Submitted via Review Postal Card
Overall Experience
I have found all the staff very pleasant, always available to answer any questions or sort out any problem. My mother is looked after with dignity. Whenever she would like a shower it's always possible and has her hair done every week which she really looks forward to.
Her choice of food is always available.

My overall view of my mother's care is excellent.

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Review from J C (Daughter of Resident) published on 11 July 2017 Submitted via Review Postal Card
Overall Experience

I feel my mum receives the best possible care at Valley View. The staff really know her as she has been there a long time. There are many members of staff who have worked at the home for all the years she has been a resident. Therefore they know her likes and dislikes and her preferences although she is no longer able to communicate. Mum is "cared for" and "cared about" at Valley View.

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Review from Ashley H (Resident / Service User) published on 20 June 2017 Submitted via Review Postal Card
Overall Experience

I enjoy living at Valley View and have had a lot of support from staff considering my mental health team is only just doing something now that the manager pushes and is there and does her very best all the time. Also, the manager runs the home smoothly with the both of them, they are a credit to the company. I think our facilities need redecorating (lounge) we got told months ago if we kept it clean they would. Also, they need a new sofa and we need our washer fixing. I also think the unit should have a dryer in the corner of the kitchen. One is meant to be independent and there are too many clothes going missing when they go to the laundry. There's a resident fund the unit never benefit from it.

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Review from Philip H (Son of Resident) published on 5 June 2017 Submitted via Review Postal Card
Overall Experience

The care home has looked after dad for some weeks now. Both I and my sister are very happy with the care our dad has and is receiving.

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Review from L R (Daughter of Resident) published on 30 May 2017 Submitted via Review Postal Card
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Mum is always well looked after.

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Review from Margaret F (Daughter of Resident) published on 12 May 2017 Submitted via Review Postal Card
Overall Experience
My father has now been a resident since January 2017 for respite. He has received excellent care here.

Father is a very independent/stubborn man and staff have been excellent/patient with him. If Father can't return home we hope he will be able to reside here permanently.

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Review from Terence O (Sister of Resident) published on 24 August 2016 Submitted via Review Postal Card
Overall Experience

My brother was taken from hospital to live at Valley View at the beginning of June 2016. They were extremely happy for him to reside at the home and he is very happy and content. They have done more for him in the short time he has been with them than I ever could. He has had dysphagia tests and they have had the doctor out to him. All of his needs are taken care of with dignity and respect. They are having him assessed for a wheelchair as his mobility has deteriorated quite quickly I am more than happy with their care.

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Review from Moira M (Son of Resident) published on 10 June 2016 Submitted via Review Postal Card
Overall Experience

Useful update. Pleasant cheerful and very helpful.

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Review from Albert F (Son of Resident) published on 20 October 2015 Submitted via Review Postal Card
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I find the standards of care provision very good. The quality and a selection of food provided is very good. All of the staff within the home are very caring and supportive and very committed to the job that they do.

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Review from Maureen W (Daughter of Resident) published on 21 August 2015 Submitted via Review Postal Card
Overall Experience

I find that Valley View is a caring and welcoming environment for elderly and vulnerable people particularly with dementia. Staff are wonderful although owners are noticeable by there absence and failure to correspond.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 06 May 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Valley View & Penshaw House.

Upcoming Events

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Awards / Recognitions (2)

Accreditations

There are no accreditations posted yet for Valley View & Penshaw House.

Meet the Team (1)

Kim Askew
Kim AskewJob Title Registered ManagerJoined 2001

Kim commenced working in the care sector in 2001 progressing through the company to her current role.

'I think the most important part of the home managers role is to develop lasting relationships with residents and relatives, ensuring a caring, safe and homely environment'

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