Valley View & Penshaw House

Very pleased with my sisters care.

The staff are very friendly and provide excellent care. I am notified immediately if my mother is ill and kept up to date with her welfare and well being.

My only negative about the home is that it is quite dated and furnishings a little worn.

Management continues to respond to families suggestions and are flexible and approachable.

The staff and manager are very polite and informative. I'm always kept in the loop as to my dad's condition and health. Staff are always open to discussion and extra needs or requirements. I'm very happy with everything. Nice people with the elderly's best interest at heart. Thank you.

Staff are excellent. Communication is very good and very helpful. Caring and considerate of residents' needs.

My mother lived at Valley View & The Lodge for 9 years and was treated with care, love and dignity throughout the time spent there, also I was given support which was a great help. The management and staff do a wonderful job with always a smile and the care of the residents always comes first.

Staff at Valley View are always friendly and helpful. My mother is always clean and tidy and very content with her new friends. Her room is always neat with her bed made and it's very tidy.

Everything is done to help residents live a full and active life.

My husband is very settled here and long may it continue.

My overall view of my mother's care is excellent.

I feel my mum receives the best possible care at Valley View. The staff really know her as she has been there a long time. There are many members of staff who have worked at the home for all the years she has been a resident. Therefore they know her likes and dislikes and her preferences although she is no longer able to communicate. Mum is "cared for" and "cared about" at Valley View.

I enjoy living at Valley View and have had a lot of support from staff considering my mental health team is only just doing something now that the manager pushes and is there and does her very best all the time. Also, the manager runs the home smoothly with the both of them, they are a credit to the company. I think our facilities need redecorating (lounge) we got told months ago if we kept it clean they would. Also, they need a new sofa and we need our washer fixing. I also think the unit should have a dryer in the corner of the kitchen. One is meant to be independent and there are too many clothes going missing when they go to the laundry. There's a resident fund the unit never benefit from it.

The care home has looked after dad for some weeks now. Both I and my sister are very happy with the care our dad has and is receiving.

Mum is always well looked after.

Father is a very independent/stubborn man and staff have been excellent/patient with him. If Father can't return home we hope he will be able to reside here permanently.

My brother was taken from hospital to live at Valley View at the beginning of June 2016. They were extremely happy for him to reside at the home and he is very happy and content. They have done more for him in the short time he has been with them than I ever could. He has had dysphagia tests and they have had the doctor out to him. All of his needs are taken care of with dignity and respect. They are having him assessed for a wheelchair as his mobility has deteriorated quite quickly I am more than happy with their care.

Useful update. Pleasant cheerful and very helpful.

I find the standards of care provision very good. The quality and a selection of food provided is very good. All of the staff within the home are very caring and supportive and very committed to the job that they do.

I find that Valley View is a caring and welcoming environment for elderly and vulnerable people particularly with dementia. Staff are wonderful although owners are noticeable by there absence and failure to correspond.