






Valley View and Penshaw House are on a dual site situated at Penshaw, Houghton Le Spring on the outskirts of Sunderland.
Valley View Care Centre is a Residential Home which accommodates 44 bedrooms all on one level. The home was inspected by CQC on 12 March 2020 and retained its rating of GOOD in all 5 areas.
Penshaw House is detached building in the grounds of Valley View, it comprises of...
Care Provided by Valley View & Penshaw House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 44 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees may vary depending upon assessment.
The price(s) shown are provided by the care home. Contact Valley View & Penshaw House for full pricing details and T&Cs.
Contact Valley View & Penshaw House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Roseberry Care Centre (England) Ltd
- Private Owned
Person in charge
- Kim Askew (Manager)
Local Authority / Social Services
Admission Information
- Ages from 18 to 120
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1997
- Last Refurbishment: 2024
- Number of floors: 1
Room Information
- Single Rooms (44)
Parking
- Have on site free parking for visitors
Valley View & Penshaw House Reviews (59)
Valley View & Penshaw House has a Review Score of 9.3 (9.325) out of 10, based on 10 reviews in the last 2 years.
Over all time Valley View & Penshaw House has 59 reviews.
Very pleased with my sisters care.
The staff are very friendly and provide excellent care. I am notified immediately if my mother is ill and kept up to date with her welfare and well being.
My only negative about the home is that it is quite dated and furnishings a little worn.
The home continues to make improvements in all areas from the kitchen to the grounds and general décor.
Management continues to respond to families suggestions and are flexible and approachable.
The staff and manager are very polite and informative. I'm always kept in the loop as to my dad's condition and health. Staff are always open to discussion and extra needs or requirements. I'm very happy with everything. Nice people with the elderly's best interest at heart. Thank you.
Staff are excellent. Communication is very good and very helpful. Caring and considerate of residents' needs.
My mother lived at Valley View & The Lodge for 9 years and was treated with care, love and dignity throughout the time spent there, also I was given support which was a great help. The management and staff do a wonderful job with always a smile and the care of the residents always comes first.
Staff at Valley View are always friendly and helpful. My mother is always clean and tidy and very content with her new friends. Her room is always neat with her bed made and it's very tidy.
Everything is done to help residents live a full and active life.
My husband is very settled here and long may it continue.
Her choice of food is always available.
My overall view of my mother's care is excellent.
I feel my mum receives the best possible care at Valley View. The staff really know her as she has been there a long time. There are many members of staff who have worked at the home for all the years she has been a resident. Therefore they know her likes and dislikes and her preferences although she is no longer able to communicate. Mum is "cared for" and "cared about" at Valley View.
I enjoy living at Valley View and have had a lot of support from staff considering my mental health team is only just doing something now that the manager pushes and is there and does her very best all the time. Also, the manager runs the home smoothly with the both of them, they are a credit to the company. I think our facilities need redecorating (lounge) we got told months ago if we kept it clean they would. Also, they need a new sofa and we need our washer fixing. I also think the unit should have a dryer in the corner of the kitchen. One is meant to be independent and there are too many clothes going missing when they go to the laundry. There's a resident fund the unit never benefit from it.
The care home has looked after dad for some weeks now. Both I and my sister are very happy with the care our dad has and is receiving.
Mum is always well looked after.
Father is a very independent/stubborn man and staff have been excellent/patient with him. If Father can't return home we hope he will be able to reside here permanently.
My brother was taken from hospital to live at Valley View at the beginning of June 2016. They were extremely happy for him to reside at the home and he is very happy and content. They have done more for him in the short time he has been with them than I ever could. He has had dysphagia tests and they have had the doctor out to him. All of his needs are taken care of with dignity and respect. They are having him assessed for a wheelchair as his mobility has deteriorated quite quickly I am more than happy with their care.
Useful update. Pleasant cheerful and very helpful.
I find the standards of care provision very good. The quality and a selection of food provided is very good. All of the staff within the home are very caring and supportive and very committed to the job that they do.
I find that Valley View is a caring and welcoming environment for elderly and vulnerable people particularly with dementia. Staff are wonderful although owners are noticeable by there absence and failure to correspond.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 May 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Valley View & Penshaw House.
There are no upcoming events for Valley View & Penshaw House.
Awards / Recognitions (2)
- 30 Nov 2018Recipient: Valley View & Penshaw House
- 10 Jul 2018Recipient: Valley View & Penshaw House
Accreditations
There are no accreditations posted yet for Valley View & Penshaw House.
Meet the Team (1)

Kim commenced working in the care sector in 2001 progressing through the company to her current role.
'I think the most important part of the home managers role is to develop lasting relationships with residents and relatives, ensuring a caring, safe and homely environment'
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