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Valley View & Penshaw House

Back Lane, Penshaw, Houghton le Spring, Tyne & Wear DH4 7ER
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Valley View & Penshaw House, Houghton le Spring
Valley View & Penshaw House, Houghton le Spring
Valley View & Penshaw House, Houghton le Spring

Valley View and Penshaw House are on a dual site situated at Penshaw, Houghton Le Spring on the outskirts of Sunderland.

Valley View Care Centre is a Residential Home which accommodates 44 bedrooms all on one level. The home was inspected by CQC on 12 March 2020 and retained its rating of GOOD in all 5 areas.

Penshaw House is detached building in the grounds of Valley View, it comprises of...  

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Care Provided by Valley View & Penshaw House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,120 - £1,137£1,120 - £1,137
Residential Dementia Care£1,120 - £1,137£1,120 - £1,137

Fees may vary depending upon assessment.

Contact Valley View & Penshaw House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Kim Askew (Manager)

Local Authority / Social Services

Admission Information

  • Ages from 18 to 120

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1997
  • Last Refurbishment: 2024
  • Number of floors: 1

Room Information

  • Single Rooms (44)

Parking

  • Have on site free parking for visitors

Valley View & Penshaw House Reviews (59)

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9.3

Valley View & Penshaw House has a Review Score of 9.3 (9.325) out of 10, based on 10 reviews in the last 2 years. Over all time Valley View & Penshaw House has 59 reviews.

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Showing 59 reviews matching selected criteria
Review from Joy L (Daughter of Resident) published on 27 July 2021 Submitted via Postal Card
Overall Experience

Very friendly approachable staff and management. I have been kept informed when necessary. I feel very welcome when allowed to visit.

Reply from Sandra Ward, Regional Operations Manager at Valley View & Penshaw House

Thank you for your positive comments. I will pass them on to the team in Valley View.

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Review from P S (Husband of Resident) published on 15 July 2021 Submitted via Postal Card
Overall Experience

Very cooperative, good staff. What the staff have done through the pandemic is amazing. They look after my wife well.

Reply from Susan Mackinder, Home Manager at Valley View & Penshaw House

Thank you for your review, we take pride in ensuring all of our residents are well looked after and loved.

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Review from C E (Daughter of Resident) published on 15 July 2021 Submitted via Review Postal Card
Overall Experience

My mum was made very welcome. The carers and staff were very friendly and professional. My mum was very well cared for during her stay.

Reply from Susan Mackinder, Home Manager at Valley View & Penshaw House

Thank you for your review, it is always a pleasure to welcome new residents into the home.

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Review from Susan R (Daughter of Resident) published on 8 July 2021 Submitted via Website
Overall Experience

Mum has been in Valley View for 15 months now. She is settled in the care home and considers it her home, and the care workers part of her extended family. The fact that the home is part of our community was very important in our choice of care home and Mum remaining there, after being initially placed at Valley View straight from hospital in April 2020. The staff are incredible and work well over and above to provide an excellent standard of care for the residents. The manager of the care home is entirely approachable and responsive if any issues arise as are all of the senior staff. I commend Valley View and would have no hesitation in recommending it to others. All care home staff have been on the frontline during the last 15 months, and the staff at Valley View deserve value and recognition for their remarkable work and endurance during the pandemic.

Reply from Susan Mackinder, Home Manager at Valley View & Penshaw House

Thank you for your review, it is a pleasure to look after your Mum, along with all of our other residents.

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Review from E N (Daughter of Resident) published on 12 May 2021 Submitted via Postal Card
Overall Experience

Valley View care home is a small friendly, caring home. The staff are hardworking, always find time to stop and chat, well-trained to care for the elderly. Making them feel at home. The food is always a good standard. Health and safety issues are always adhered to.

Reply from Susan Mackinder, Home Manager at Valley View & Penshaw House

Thank you so much for completing your review, we value everyone's feedback.

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Review from Deidre W (Daughter of Resident) published on 12 May 2021 Submitted via Postal Card
Overall Experience

The staff are great. Very friendly. Nothing is too much bother for them.

Reply from Susan Mackinder, Home Manager at Valley View & Penshaw House

Thank you for your freed back; it is always a pleasure to look after all of our residents.

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Review from Nicola O (Granddaughter of Resident) published on 12 May 2021 Submitted via Postal Card
Overall Experience

The staff are very helpful. Any questions asked they happily answer.

Reply from Susan Mackinder, Home Manager at Valley View & Penshaw House

Thank you so much for your review, it is much appreciated.

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Review from David F (Brother-in-law of Resident) published on 10 May 2021 Submitted via Postal Card
Overall Experience

Right from the start, we had a warm welcome to our enquiry in December 2020 when we received a video tour. The care home manager quickly and cheerfully assessed our sister-in-law's needs and contacted her NHS counterparts. The staff are cheerful, polite and always helpful. My sister-in-law is being very well looked after - thank you very much. We are so glad a neighbour of my sister-in-law recommended Valley View. The house has a cheerful and good atmosphere. Cordless phones to take to clients would be an improvement.

Reply from Susan Mackinder, Home Manager at Valley View & Penshaw House

Thank you so much for completing your review for Valley View, we value everyone's feedback.

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Review from William B (Son of Resident) published on 21 April 2021 Submitted via Postal Card
Overall Experience

Mam is well looked after and cared for. The staff are friendly and approachable and the manager is very helpful and easy to talk to. I would recommend this home to everyone. Keep up the good work.

Reply from Susan Mackinder, Home Manager at Valley View & Penshaw House

Thank you for your review, we take all our reviews seriously.

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Review from George M (Son of Resident) published on 21 April 2021 Submitted via Postal Card
Overall Experience

The home is very clean. The staff are brilliant and very helpful, kind and treat the residents with kindness.

Reply from Susan Mackinder, Home Manager at Valley View & Penshaw House

Thank you so much for your review, we take pleasure in looking after your family member and the rest of our residents.

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Review from Joanne D (Daughter of Resident) published on 14 April 2021 Submitted via Postal Card
Overall Experience

Everyone is so lovely here, they all take care of my dad so well. Very pleasant to speak to either on phone or in person. Kept very well informed of my dad on a daily basis.

Reply from Susan Mackinder, Home Manager at Valley View & Penshaw House

Thank you very much for your review on the home, it is a pleasure to look after your family member.

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Review from J S (Daughter of Resident) published on 6 April 2021 Submitted via Website
Overall Experience

My father was a resident at Valley View for nearly two years until his death in May 2020. He initially entered the care centre because he was suffering from falls and dementia and could no longer live independently at home. His dementia sometimes made his behaviour difficult but the staff were always patient. The centre is clean and the residents are well supervised. The food plentiful and although my father was a fussy eater, there were always alternatives on offer. I did have an issue with one member of staff, who I felt was not professional, but that person is no longer employed at the centre. At the end of his life, my father was cared for professionally and with dignity. On the whole, I would recommend Valley View.

Reply from Susan Mackinder, Home Manager at Valley View & Penshaw House

Thank you so much for your review on the home, it was a pleasure looking after your loved one.

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Review from I H (Respite Resident) published on 25 January 2019 Submitted via Postal Card
Overall Experience
Nice team of people and professional.
Clean, happy and helpful home.

Seem to care about residents.

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Review from Wilma W (Sister-in-law of Resident) published on 4 January 2019 Submitted via Website
Overall Experience

My relative is extremely ill. The staff have gone over and above what my expectations were during this difficult time. They not only care for the residents, but they have also taken the time to show care and compassion for our family also. So glad we found this place. I have also observed the way they care for other residents. They are treated with respect and dignity mixed with laughter and smiles. Staff work hard to maintain standards of cleanliness also.

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Review from Ian W (Brother of Resident) published on 21 December 2018 Submitted via Website
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My brother has been a resident of Valley View for approximately four months now receiving palliative care. All of the staff from the care home manager down to the carer who does the laundry could not have done more for my brother, from the minute you walk into the building to the moment you leave they are constantly keeping you informed of his condition. I know that the times we cannot beat the care home that my brother’s welfare is the staff’s number one priority. I would 100% recommend the care home.

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Review from Anne B (Daughter of Resident) published on 12 December 2018 Submitted via Postal Card
Overall Experience

I have found everyone who works at this home is very friendly, tentative to each individual needs and professional. There is a lovely family type atmosphere that has made my mother's stay here very pleasant and reassuring on my part that she is receiving the best possible care. I couldn't have wished for a better home for my mother to be residing in. Top marks to all who are involved in my mother's care.

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Review from Steven H (Son of Resident) published on 30 November 2018 Submitted via Postal Card
Overall Experience
Valley View Care Home offers excellent value for money. The residents are well looked after with the staff being the most important part of the home.

The staff are excellent with the residents.

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Review from Linda B (Mother of Resident) published on 20 November 2018 Submitted via Review Postal Card
Overall Experience

Great staff. Mother looked well after. Would highly recommend, food and facilities are brilliant.

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Review from Alan D (Son of Resident) published on 12 October 2018 Submitted via Website
Overall Experience
Mother has been in for a couple of weeks now and she has been extremely well looked after. From first day of going in, not only has she been treated well, staff are there whenever she needs them.

The staff are very friendly and polite and make relatives and visitors feel very welcome.

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Review from Isabella C (Wife of Resident) published on 25 July 2018 Submitted via Postal Card
Overall Experience

I would recommend this care home to anyone. It is so good.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 06 May 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (2)

Accreditations

There are no accreditations posted yet for Valley View & Penshaw House.

Meet the Team (1)

Kim Askew
Kim AskewJob Title Registered ManagerJoined 2001

Kim commenced working in the care sector in 2001 progressing through the company to her current role.

'I think the most important part of the home managers role is to develop lasting relationships with residents and relatives, ensuring a caring, safe and homely environment'

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