Valley View & Penshaw House

Very friendly approachable staff and management. I have been kept informed when necessary. I feel very welcome when allowed to visit.

Very cooperative, good staff. What the staff have done through the pandemic is amazing. They look after my wife well.

My mum was made very welcome. The carers and staff were very friendly and professional. My mum was very well cared for during her stay.

Mum has been in Valley View for 15 months now. She is settled in the care home and considers it her home, and the care workers part of her extended family. The fact that the home is part of our community was very important in our choice of care home and Mum remaining there, after being initially placed at Valley View straight from hospital in April 2020. The staff are incredible and work well over and above to provide an excellent standard of care for the residents. The manager of the care home is entirely approachable and responsive if any issues arise as are all of the senior staff. I commend Valley View and would have no hesitation in recommending it to others. All care home staff have been on the frontline during the last 15 months, and the staff at Valley View deserve value and recognition for their remarkable work and endurance during the pandemic.

Valley View care home is a small friendly, caring home. The staff are hardworking, always find time to stop and chat, well-trained to care for the elderly. Making them feel at home. The food is always a good standard. Health and safety issues are always adhered to.

The staff are great. Very friendly. Nothing is too much bother for them.

The staff are very helpful. Any questions asked they happily answer.

Right from the start, we had a warm welcome to our enquiry in December 2020 when we received a video tour. The care home manager quickly and cheerfully assessed our sister-in-law's needs and contacted her NHS counterparts. The staff are cheerful, polite and always helpful. My sister-in-law is being very well looked after - thank you very much. We are so glad a neighbour of my sister-in-law recommended Valley View. The house has a cheerful and good atmosphere. Cordless phones to take to clients would be an improvement.

Mam is well looked after and cared for. The staff are friendly and approachable and the manager is very helpful and easy to talk to. I would recommend this home to everyone. Keep up the good work.

The home is very clean. The staff are brilliant and very helpful, kind and treat the residents with kindness.

Everyone is so lovely here, they all take care of my dad so well. Very pleasant to speak to either on phone or in person. Kept very well informed of my dad on a daily basis.

My father was a resident at Valley View for nearly two years until his death in May 2020. He initially entered the care centre because he was suffering from falls and dementia and could no longer live independently at home. His dementia sometimes made his behaviour difficult but the staff were always patient. The centre is clean and the residents are well supervised. The food plentiful and although my father was a fussy eater, there were always alternatives on offer. I did have an issue with one member of staff, who I felt was not professional, but that person is no longer employed at the centre. At the end of his life, my father was cared for professionally and with dignity. On the whole, I would recommend Valley View.

Seem to care about residents.

My relative is extremely ill. The staff have gone over and above what my expectations were during this difficult time. They not only care for the residents, but they have also taken the time to show care and compassion for our family also. So glad we found this place. I have also observed the way they care for other residents. They are treated with respect and dignity mixed with laughter and smiles. Staff work hard to maintain standards of cleanliness also.

My brother has been a resident of Valley View for approximately four months now receiving palliative care. All of the staff from the care home manager down to the carer who does the laundry could not have done more for my brother, from the minute you walk into the building to the moment you leave they are constantly keeping you informed of his condition. I know that the times we cannot beat the care home that my brother’s welfare is the staff’s number one priority. I would 100% recommend the care home.

I have found everyone who works at this home is very friendly, tentative to each individual needs and professional. There is a lovely family type atmosphere that has made my mother's stay here very pleasant and reassuring on my part that she is receiving the best possible care. I couldn't have wished for a better home for my mother to be residing in. Top marks to all who are involved in my mother's care.

The staff are excellent with the residents.

Great staff. Mother looked well after. Would highly recommend, food and facilities are brilliant.

The staff are very friendly and polite and make relatives and visitors feel very welcome.

I would recommend this care home to anyone. It is so good.