






Valley View and Penshaw House are on a dual site situated at Penshaw, Houghton Le Spring on the outskirts of Sunderland.
Valley View Care Centre is a Residential Home which accommodates 44 bedrooms all on one level. The home was inspected by CQC on 12 March 2020 and retained its rating of GOOD in all 5 areas.
Penshaw House is detached building in the grounds of Valley View, it comprises of...
Care Provided by Valley View & Penshaw House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 44 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees may vary depending upon assessment.
The price(s) shown are provided by the care home. Contact Valley View & Penshaw House for full pricing details and T&Cs.
Contact Valley View & Penshaw House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Roseberry Care Centre (England) Ltd
- Private Owned
Person in charge
- Kim Askew (Manager)
Local Authority / Social Services
Admission Information
- Ages from 18 to 120
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1997
- Last Refurbishment: 2024
- Number of floors: 1
Room Information
- Single Rooms (44)
Parking
- Have on site free parking for visitors
Valley View & Penshaw House Reviews (59)
Valley View & Penshaw House has a Review Score of 9.3 (9.325) out of 10, based on 10 reviews in the last 2 years.
Over all time Valley View & Penshaw House has 59 reviews.
Very friendly approachable staff and management. I have been kept informed when necessary. I feel very welcome when allowed to visit.
Thank you for your positive comments. I will pass them on to the team in Valley View.
Very cooperative, good staff. What the staff have done through the pandemic is amazing. They look after my wife well.
Thank you for your review, we take pride in ensuring all of our residents are well looked after and loved.
My mum was made very welcome. The carers and staff were very friendly and professional. My mum was very well cared for during her stay.
Thank you for your review, it is always a pleasure to welcome new residents into the home.
Mum has been in Valley View for 15 months now. She is settled in the care home and considers it her home, and the care workers part of her extended family. The fact that the home is part of our community was very important in our choice of care home and Mum remaining there, after being initially placed at Valley View straight from hospital in April 2020. The staff are incredible and work well over and above to provide an excellent standard of care for the residents. The manager of the care home is entirely approachable and responsive if any issues arise as are all of the senior staff. I commend Valley View and would have no hesitation in recommending it to others. All care home staff have been on the frontline during the last 15 months, and the staff at Valley View deserve value and recognition for their remarkable work and endurance during the pandemic.
Thank you for your review, it is a pleasure to look after your Mum, along with all of our other residents.
Valley View care home is a small friendly, caring home. The staff are hardworking, always find time to stop and chat, well-trained to care for the elderly. Making them feel at home. The food is always a good standard. Health and safety issues are always adhered to.
Thank you so much for completing your review, we value everyone's feedback.
The staff are great. Very friendly. Nothing is too much bother for them.
Thank you for your freed back; it is always a pleasure to look after all of our residents.
The staff are very helpful. Any questions asked they happily answer.
Thank you so much for your review, it is much appreciated.
Right from the start, we had a warm welcome to our enquiry in December 2020 when we received a video tour. The care home manager quickly and cheerfully assessed our sister-in-law's needs and contacted her NHS counterparts. The staff are cheerful, polite and always helpful. My sister-in-law is being very well looked after - thank you very much. We are so glad a neighbour of my sister-in-law recommended Valley View. The house has a cheerful and good atmosphere. Cordless phones to take to clients would be an improvement.
Thank you so much for completing your review for Valley View, we value everyone's feedback.
Mam is well looked after and cared for. The staff are friendly and approachable and the manager is very helpful and easy to talk to. I would recommend this home to everyone. Keep up the good work.
Thank you for your review, we take all our reviews seriously.
The home is very clean. The staff are brilliant and very helpful, kind and treat the residents with kindness.
Thank you so much for your review, we take pleasure in looking after your family member and the rest of our residents.
Everyone is so lovely here, they all take care of my dad so well. Very pleasant to speak to either on phone or in person. Kept very well informed of my dad on a daily basis.
Thank you very much for your review on the home, it is a pleasure to look after your family member.
My father was a resident at Valley View for nearly two years until his death in May 2020. He initially entered the care centre because he was suffering from falls and dementia and could no longer live independently at home. His dementia sometimes made his behaviour difficult but the staff were always patient. The centre is clean and the residents are well supervised. The food plentiful and although my father was a fussy eater, there were always alternatives on offer. I did have an issue with one member of staff, who I felt was not professional, but that person is no longer employed at the centre. At the end of his life, my father was cared for professionally and with dignity. On the whole, I would recommend Valley View.
Thank you so much for your review on the home, it was a pleasure looking after your loved one.
Clean, happy and helpful home.
Seem to care about residents.
My relative is extremely ill. The staff have gone over and above what my expectations were during this difficult time. They not only care for the residents, but they have also taken the time to show care and compassion for our family also. So glad we found this place. I have also observed the way they care for other residents. They are treated with respect and dignity mixed with laughter and smiles. Staff work hard to maintain standards of cleanliness also.
My brother has been a resident of Valley View for approximately four months now receiving palliative care. All of the staff from the care home manager down to the carer who does the laundry could not have done more for my brother, from the minute you walk into the building to the moment you leave they are constantly keeping you informed of his condition. I know that the times we cannot beat the care home that my brother’s welfare is the staff’s number one priority. I would 100% recommend the care home.
I have found everyone who works at this home is very friendly, tentative to each individual needs and professional. There is a lovely family type atmosphere that has made my mother's stay here very pleasant and reassuring on my part that she is receiving the best possible care. I couldn't have wished for a better home for my mother to be residing in. Top marks to all who are involved in my mother's care.
The staff are excellent with the residents.
Great staff. Mother looked well after. Would highly recommend, food and facilities are brilliant.
The staff are very friendly and polite and make relatives and visitors feel very welcome.
I would recommend this care home to anyone. It is so good.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 May 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Valley View & Penshaw House.
There are no upcoming events for Valley View & Penshaw House.
Awards / Recognitions (2)
- 30 Nov 2018Recipient: Valley View & Penshaw House
- 10 Jul 2018Recipient: Valley View & Penshaw House
Accreditations
There are no accreditations posted yet for Valley View & Penshaw House.
Meet the Team (1)

Kim commenced working in the care sector in 2001 progressing through the company to her current role.
'I think the most important part of the home managers role is to develop lasting relationships with residents and relatives, ensuring a caring, safe and homely environment'
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