Cargo Fleet Lane, Middlesbrough TS3 8NN
Cleveland View is located less than a mile from the centre of Middlesbrough. The home is convenient for main road links (A66 and A19) and is well served by an efficient bus route. Cleveland View is convenient for the supermarket, library, 2 churches the Post Office and Pallister Park. There is also a market locally each Tuesday and Saturday.
This purpose-built, modern and spacious 60-bedded Care Home specialises in care for elderly Residential and EMI Residential Service Users. All rooms have en-suite facilities.
The home also provides a sun lounge with French Windows leading out to the main garden and residents may enjoy the picturesque views overlooking the Cleveland Hills.
Residents may benefit from the regular visits made from a Hairdresser. Visits from a chiropodist, dentist, physiotherapist and optician are available on request. Occupational therapy is available via GP. The home hosts a monthly hymn service with visiting clergy.
Other services available include,
Personal laundry service
Book club (specific books may be ordered)
Weekly mobile library visit providing talking books
Clothes show 4 times a year
Weekly tuck shop
Hand massage and manicures
Physically able residents are escorted to the local shops
The home also provides an activities programme that includes arts & crafts, board games, bingo, skittles, gentle exercise sessions, music and movement, reminiscence groups and sing-a-longs
Residents may also partake in the Summer trip to Redcar, the local seaside town.
There is a further trip at Christmas time, to the garden centre to enjoy coffee and scones and watch the Christmas light display.
Group: The Bondcare Group
Person in charge: Alison Small (Manager)
Local Authority / Social Services: Middlesbrough Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users
Registered Care Categories*: Dementia • Old Age • Younger Adults
Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Epilepsy • Hearing Impairment • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Single Rooms: 60
Rooms with ensuite WC: 60
Weekly Charges Guide: Nursing Care Single £430 – £462 (These prices are only a guideline, please contact Cleveland View to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Day Care • Respite Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Cleveland View: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Cleveland View has a Review Score of 8 (7.959)
The Review Score of 8 (maximum of 10) for Cleveland View is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Cleveland View in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.542 for Cleveland View is calculated as follows: ( (14 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 24 Ratings = 4.542
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.417 Points relating to the number of positive Reviews for Cleveland View is based on 2 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 = 3.25
Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 2 Reviews ÷ 12 Target = 0.167
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by Pauline W (Friend of Resident) on Thursday 23 November 2017. Relates to November 2017.
My first point is the admin staff in Cleveland View (only one admin staff) is so lovely I can't believe the workload that is given to her but never does this person complain she absolutely needs a medal for what she does. The manager is so lovely and caring also senior carers will help you when needed other carers work very hard but I really do think more carers are needed. This would allow more time to sit with the residents and chat with them.
How likely would you be to recommend Cleveland View? Likely
Overall Standard: Good
Care / Support: Good
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Satisfactory
Review submitted from a Postal Card by Pauline B (Sister of Resident) on Thursday 7 September 2017. Relates to June 2017.
My brother is in Cleveland View, aged 71 with dementia and has the best care and safety thankfully to all the staff.
How likely would you be to recommend Cleveland View? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Safety / Security: Excellent
Value for Money: Excellent
Howard Emanuel, Regional Manager at Cleveland View responded to this review on 13 Sep 2017:
Pauline, thank you for your review. We are delighted that you are happy with your brothers care. See you soon.
There are currently no Care Home Idol entrants who have performed at Cleveland View