Cleveland View

Cargo Fleet Lane, Middlesbrough TS3 8NN
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9.3 24 Reviews
  • Cleveland View, Middlesbrough
Cleveland View is located less than a mile from the centre of Middlesbrough. The home is convenient for main road links (A66 and A19) and is well served by an efficient bus route. Cleveland View is convenient for the supermarket, library, 2 churches the Post Office and Pallister Park. There is also a market locally each Tuesday and Saturday.

This purpose-built, modern and spacious 60-bedded Care Home specialises in care for elderly Residential and EMI Residential Service Users. All rooms have en-suite facilities.

The home also provides a sun lounge with French Windows leading out to the main garden and residents may enjoy the picturesque views overlooking the Cleveland Hills.

Residents may benefit from the regular visits made from a Hairdresser. Visits from a chiropodist, dentist, physiotherapist and optician are available on request. Occupational therapy is available via GP. The home hosts a monthly hymn service with visiting clergy.

Other services available include,

Personal laundry service
Book club (specific books may be ordered)
Weekly mobile library visit providing talking books
Clothes show 4 times a year
Weekly tuck shop
Hand massage and manicures
Physically able residents are escorted to the local shops

The home also provides an activities programme that includes arts & crafts, board games, bingo, skittles, gentle exercise sessions, music and movement, reminiscence groups and sing-a-longs

Residents may also partake in the Summer trip to Redcar, the local seaside town.

There is a further trip at Christmas time, to the garden centre to enjoy coffee and scones and watch the Christmas light display.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1100
  • Self-Funded Residential Dementia Care: £1000 – £1100
  • RESPITE Self-Funded Residential Care: £1000 – £1100
  • RESPITE Self-Funded Residential Dementia Care: £1000 – £1100

These prices are only a guideline, please contact Cleveland View to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jennifer Symmonds (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Cleveland View Reviews (24)

9.3

Cleveland View has a Review Score of 9.3 (9.333) out of 10, based on 9 reviews in the last 2 years.
Over all time Cleveland View has 24 reviews.

Overall Experience
  • 18
  • 4
  • 2
  • 0
  • 0
Date Published
  • 24
  • 2
  • 4
  • 9
  • 15
Reviewer Connection to Cleveland View
  • 7
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 24, showing 21-24
Review from S M (Granddaughter of Resident) published on 2 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly staff who are always willing to help when needed.
My grandad has settled well into the home due to all staff and management and is really happy to sit with others both in the lounge and smoke room. Would definitely recommend the home to others.
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Review from Harry A (Son of Resident) published on 2 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Speaking on behalf on my mother, the care home seems to be taking extremely good care of her in her time of need.
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  • Care / Support
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  • Treated with Dignity
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Review from Michelle W (Daughter of Resident) published on 24 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mam has been in Cleveland View for 10 years. I would recommend this care home. My mam likes it here.
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  • Cleanliness
  • Treated with Dignity
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Review from Pauline B (Sister of Resident) published on 13 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother is in Cleveland View, aged 71 with dementia and has the best care and safety thankfully to all the staff.
Reply from Howard Emanuel, Regional Manager at Cleveland View

Pauline, thank you for your review. We are delighted that you are happy with your brothers care. See you soon.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.3 (9.333)

Overview of Review Score

The Review Score of 9.3 (9.333) out of 10 for Cleveland View is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.683 for Cleveland View is calculated as follows: ( (75 Excellents x 5) + (25 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 104 Ratings = 4.683
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.65 Points relating to the number of positive Reviews for Cleveland View is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 9 Positive Reviews ÷ 12 = 0.75
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 May 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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