Group: Constantia Healthcare (Middlesbrough) Ltd

Person in charge: Rachel Lowery (Manager)

Local Authority / Social Services: Middlesbrough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 18+.

Single Rooms: 50

Rooms with ensuite WC: 50

Weekly Charges Guide: Personal Care Single £476 – £510 (These prices are only a guideline, please contact Roseleigh to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Roseleigh: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

6.8 Roseleigh has a Review Score of 6.8 (6.750)

The Review Score of 6.8 (maximum of 10) for Roseleigh is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Roseleigh in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 2.4 out of 5 from 8 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.35 for Roseleigh is calculated as follows: ( (64 Excellents x 5) + (34 Goods x 4) + (16 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 117 Ratings = 4.35

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 2.4 Points relating to the number of positive Reviews for Roseleigh is based on 8 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4 then divided by 2 = 2.000

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 8 Reviews ÷ 10 Target = 0.800 , then divided by 2 = 0.400

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    3
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Roseleigh?

  • Extremely LIKELY
    7
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Roseleigh

  • Wife of Resident/Service User
    4
  • Daughter of Resident/Service User
    3
  • Husband of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

Found all the staff helpful and only too pleased to help me with any questions or assistance I wanted for my wife.

How likely would you be to recommend Roseleigh? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

The care home is comfortable and homely. The staff are very caring and helpful. The only thing for me that is lacking, there is no activities or anything to keep them motivated. All they do is sit in the armchairs or on sofas and all they can do is watch television if they want to but my husband is so very deaf he can't even hear the television. I think this is my only complaint by myself. Our family think it's an important issue.

How likely would you be to recommend Roseleigh? Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Very Poor

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Zoe Burton, Admin at Roseleigh responded to this review on 10 Oct 2016:

We are saddened to hear this, we do employ 2 activities coordinators who work over 7 days, we always encourage residents to continue with hobbies or interests they have always enjoyed or even try something new.

The most important thing to say in my opinion is that my dad likes it here (so much so that he thinks he owns the place!) All the staff are friendly to residents and visitors alike, professional and caring when carrying out their duties.

How likely would you be to recommend Roseleigh? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The home is okay mostly but on too many occasions the staff say they are short staffed and when the resident asks for anything to be done it is always "in a minute", which turns into longer.

How likely would you be to recommend Roseleigh? Neither Unlikely or Likely

Average Rating: 

 3.1 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Satisfactory

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Poor

Value for Money: Poor

My sister came to Roseleigh initially on a temporary basis as she is only 57. Unfortunately, her circumstances changed and we were asked to look at care homes for residents her age. The staff at Roseleigh have always been caring and supportive towards my sister and her family so we asked if she could stay permanently. She is now a very settled and happy resident. I would strongly recommend to family and friends.

How likely would you be to recommend Roseleigh? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband was admitted to Roseleigh in November 2014. He is really cared for by the staff who treat residents with warmth, kindness and patience at all times. The medical care is very reassuring and I am informed whenever there is a problem. The manager is available should any concerns arise and sees that these are swiftly dealt with. The atmosphere is calm and pleasant and the residents are respected and treated as individual in their own right.

How likely would you be to recommend Roseleigh? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Staff go over and beyond normal duties to care for residents.

How likely would you be to recommend Roseleigh? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

I would just like to convey my thanks to an absolutely brilliant care home and fabulous team at Roseleigh care home. My father was a resident for respite care May 2016-June 2016 and the care he received was excellent. He has been in respite a number of times but never has he been as happy or so well cared for as he was at Roseleigh. it felt like home from home. Respite needed, Roseleigh wins hands down. He always looked clean shaved and happy. The manager and the staff are a credit to your company. Keep up the good work. thank you once again.

How likely would you be to recommend Roseleigh? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are very friendly nothing was too much trouble, if we asked for anything they helped us as much as possible, they picked up on dads anxieties etc if he was uncomfortable which I was happy about because they could read his moods and if he wasn't happy with something very caring people.

How likely would you be to recommend Roseleigh? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

I couldn't have been more pleased when I went to visit my father the day after he was taken into the home, he was admitted after a week in hospital for respite, he loved it that much he is now in there permanently. The staff are so caring and happy and are always willing to help with anything. His room is very comfortable and cosy. He is well looked after. I know that he is happy and content because he is always praising the staff and he looks very well too. I would definitely recommend this home.

How likely would you be to recommend Roseleigh? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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