Search...

Green Lodge Care Home

The Green, Billingham, Cleveland & Teesside TS23 1ES
Orchard Healthcare Group Logo
Jobs
Green Lodge Care Home logo
Green Lodge Care Home, Billingham
Green Lodge Care Home, Billingham
Green Lodge Care Home, Billingham

Found in the heart of Stockton-on-Tees, Green Lodge Care Home provides residential care, dementia care and short-term respite care in a warm and welcoming environment.

Rated ‘Good’ by CQC (September 2020), the Billingham care home offers spacious en-suite bedrooms, comfortable communal lounges and attractive, accessible gardens. The experienced team delivers personalised, person-centred care, supporting both everyday needs and more complex requirements.

Residents benefit from a friendly, homely setting with a varied...  

Care Provided by Green Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Contact Green Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Kelly Levick(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: -1
  • Last Refurbishment: 2001
  • Number of floors: 2

Room Information

  • Single Rooms (55)

Visiting

  • No restrictions on family or friends visiting.

Parking

  • Private parking to the rear of the building.

Green Lodge Care Home Reviews (42)

Submit a Review
9.5

Green Lodge Care Home has a Review Score of 9.5 (9.539) out of 10, based on 12 reviews in the last 2 years. Over all time Green Lodge Care Home has 42 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Green Lodge Care Home
Loading...
Showing 42 reviews matching selected criteria
Review from Mark (Son of Resident) published on 20 April 2021 Submitted via Website
Overall Experience

So my dad has been in Green Lodge for 6 months now, it was so hard dropping him off as he's 83 and blind. But Green Lodge were fantastic took my worries away about leaving him and keeping me informed of his health and mood. In particular, he has taken a shine to a senior care assistant. She has gone above and beyond to make my dad feel comfortable and looked after, and most importantly wanted and needed. My dad dotes on her and really classes her as his best friend. Green Lodge is a lucky place to have such a caring person on their team. Well done to staff, they credit to the industry, a caring loving people that love their job.

Reply from Mandy Cooper, Home Manager at Green Lodge Care Home

Thank you so much for your feedback, this means so much to all the staff. Your Dad is a pleasure to look after. I will pass your amazing feedback on to all staff, and thank you once again. Kind regards.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Alistair R (Son of Resident) published on 23 February 2021 Submitted via Website
Overall Experience

My mother has made tremendous progress since being admitted to Green Lodge. All the staff I have had contact with have been very caring and professional. The home seems to have managed the current Covid situation very well.

Reply from Mandy Cooper, Home Manager at Green Lodge Care Home

Many thanks for taking the time to leave a review for Green Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and it's lovely to hear that you feel we are doing exactly that particularly during these trying times.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from K W (Friend of Resident) published on 7 December 2020 Submitted via Website
Overall Experience

My relative required emergency care and the team at Green Lodge could not be more helpful, due to the current pandemic I was unable to visit but have been completely involved in every aspect of my relatives care. The deputy manager goes above and beyond and keeps me fully updated with everything and has arranged window visits, face time and WhatsApp calls and as a family, we couldn’t be happier she is a star! The team are professional, caring and led very well. We couldn’t have hoped for a better home. My relative is so happy and we know we made the right decision choosing Green Lodge.

Reply from Mandy Cooper, Home Manager at Green Lodge Care Home

Many thanks for taking the time to leave a review for Green Lodge, your positive feedback is greatly appreciated, all staff strive to deliver a quality service and receiving feedback like this will be passed on and welcomed by all, once again thank you. Kind Regards.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kelly S (Daughter of Resident) published on 7 December 2020 Submitted via Website
Overall Experience

My mum was admitted to Green Lodge as she required extra support. The staff could not be more helpful especially with the current pandemic. It was a hard decision for us to make as a family but after speaking to the deputy manager she put our mind at ease. She is so professional, absolutely cares and keeps me fully updated with everything! I can ring at any time and she always has time for a chat/update and always seems so happy she really is a star! The staff are amazing with mum and she is so happy which makes us so happy! I cannot thank the staff enough they are a well-led team and are like extended family!

Reply from Mandy Cooper, Home Manager at Green Lodge Care Home

Many thanks for taking the time to leave a review for Green Lodge, your positive feedback is greatly appreciated, all staff strive to deliver a quality service and receiving feedback like this will be passed on and welcomed by all, once again thank you. Kind Regards

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Robert E (Friend of Resident) published on 26 November 2020 Submitted via Website
Overall Experience

A very good family friend has recently moved homes and is now at Green Lodge. I knew I could not visit, however, I did call by to ask how he was. I am the next of kin for my friend so needed to make sure he has settled. The staff could not be more helpful, I was introduced through the window to the new manager and was really put at ease about my life long friend. If the care my friend receives is as warm as my welcome he will feel at home.

Reply from Mandy Cooper, Home Manager at Green Lodge Care Home

Many thanks for taking the time to leave a review for Green Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and its lovely to hear that you feel we are doing exactly that. Kind regards.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from J R (Daughter of Resident) published on 22 October 2020 Submitted via Postal Card
Overall Experience

Every staff member goes the extra bit to make sure the residents and family feel like they are important. My mother, although has dementia, is very settled and happy with the staff and care given. The meals are very nice and are made on the premises and are like the old school meals which they relate to.

Reply from Martin Carter-Davidson, Home Manager at Green Lodge Care Home

Many thanks for taking the time to leave a review for Green Lodge, your positive feedback is greatly appreciated, and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and its lovely to hear that you feel we are doing exactly that. Kind regards.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from F G (Daughter of Resident) published on 2 December 2019 Submitted via Postal Card
Overall Experience
My mother enjoys living in Green Lodge. She feels comfortable and looks upon the staff as family. I always feel able to ask any questions regarding her care.

The new manager is very approachable and friendly. She seems to go above and beyond her role.

Reply from Karen Montrose-Douglas, Home Manager at Green Lodge Care Home

Many thanks for taking the time to leave a review for Green Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that your mother...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S P (Wife of Resident) published on 20 November 2019 Submitted via Postal Card
Overall Experience

The staff at Green Lodge are very professional, caring, friendly and approachable. The staff are very skilled at supporting my husband in all areas of his care, they understand and respond to his needs well and always show patience, understanding and compassion whilst supporting him. Above all, my husband is happy and settled in Green Lodge and he enjoys banter with staff and residents. When visiting Green Lodge you are guaranteed a warm, friendly welcome and a cup of tea.

Reply from Karen Montrose-Douglas, Home Manager at Green Lodge Care Home

Many thanks for taking the time to leave a review for Green Lodge Care Home. Your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sandra B (Daughter of Resident) published on 16 October 2019 Submitted via Postal Card
Overall Experience

Staff extremely helpful. Mother always has her fingernails, toenails and hair cut regularly. Meals are cooked lovely and very nutritious.

Reply from Karen Montrose-Douglas, Home Manager at Green Lodge Care Home

Many thanks for taking the time to leave a review for Green Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team we strive to provide the best care possible for our residents and I am very pleased to hear that you would describe...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Linda B (Daughter of Resident) published on 16 October 2019 Submitted via Website
Overall Experience

My mother was in here for 7 months. Staff were lovely. Room nice, meals had good choices, plenty of entertainment.

Reply from Karen Montrose-Douglas, Home Manager at Green Lodge Care Home

Many thanks for taking the time to leave a review for Green Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you found our...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gill N (Daughter of Resident) published on 11 July 2019 Submitted via Website
Overall Experience
Green Lodge have taken great care of my mum and dad when they have needed to rehabilitate before going home.
The home is clean but not clinical (a hard mix to achieve). It is well run, full of caring staff who engage with the residents and ensure their needs are met. Food is lovely, plenty of tea - on demand if needed (which is important to my family).
I have found all of the staff to be accommodating, helpful, trustworthy and truthful - and most importantly they do work as a team.
They have actively helped rehabilitate both of my parents and worked with me and other agencies involved to get the right care and on each occasion that my dad has taken ill, they have picked up on in the early stages, taken action and helped us avoid bigger problems.

Sure there is an odd niggle here or there, after all, no-one is perfect, but Green Lodge comes pretty close.

Reply from Martin Carter-Davidson, Home Manager at Green Lodge Care Home

Many thanks for taking the time to leave a review for Green Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team we strive to provide the best care possible for our residents and I am very pleased to hear that both your mum and...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Graham W (Son of Resident) published on 4 July 2019 Submitted via Postal Card
Overall Experience
The only reason my mother has left the home is that the new care home is 500 yards from my house and very close to my son and daughter. My mother loved it here with 5-star food.

Many thanks.

Reply from Martin Carter-Davidson, Home Manager at Green Lodge Care Home

Many thanks for taking the time to leave a review for Green Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team we strive to provide the best care possible for our residents and I am pleased to hear that your mother loved her...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Dennis M (Nephew of Resident) published on 23 July 2018 Submitted via Postal Card
Overall Experience

Generally speaking I have no complaints regarding the home. However, at no time in the six months that my Aunt has been resident has any senior member of staff enquired as to any issues we might have. We have always had to raise them for this reason and that feels like we are often complaining.

Reply from Martin Carter-Davidson, Care Home Manager at Green Lodge Care Home

Many thanks for taking the time to review our home. I am sorry to hear that you feel our staff have not enquired about your Aunt’s stay. I urge you to come speak to me directly or via email to discuss how we can improve the care of your Aunt. Regarding the cleanliness, this is a core part of what...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Michaela M (Private Carer of Resident) published on 13 July 2018 Submitted via Postal Card
Overall Experience

Care staff are always willing to help when they can.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Carol A (Daughter of Resident) published on 12 July 2018 Submitted via Postal Card
Overall Experience

The care that my Dad receives varies, depending on the shifts of staff. Generally speaking, the staff care deeply about the residents and go out of their way to ensure that he is cared for and comfortable. One of the laundry staff makes sure that Dad has enough clothing before she goes home after her shift. I could wish that the cleaning of rooms was more efficient, though again that depends on individual staff. Some staff try hard to ensure that Dad eats and drinks plenty. Regular shaving has improved recently and this makes Dad more comfortable.

Reply from Martin Carter-Davidson, Care Home Manager at Green Lodge Care Home

Thank you for your review. I’m glad that our staff and the care meets your expectations and that your dad is comfortable. If you can provide me with more information regarding the cleaning of his room, I can investigate this for you. Please feel free to speak to me in person or via email. Kind Regards, Care Home Manager.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Bill Y (Husband of Resident) published on 12 July 2018 Submitted via Postal Card
Overall Experience

My wife is a resident in the dementia ward. She seems to be happy and settled there and is responsive to the resident carers there who take care of her needs. With vascular dementia routine and familiarity is of prime concern to her but she is not very responsive to unfamiliar faces eg., some of the agency staff. She sometimes refuses to let them change her if she has not been changed. I change her and dress her. She has a happy nature and is well liked by the staff. She likes to sit in the nice garden with me and is quite chatty with a good sense of humour. I have seen a big improvement in her over the year.

Reply from Martin Carter-Davidson, Care Home Manager at Green Lodge Care Home

Thank you for taking the time to review our care home. I’m happy to learn that our care meets your expectations and that our staff are friendly and respectable. It’s also lovely to hear that you have seen a change in her well being since she has been a resident with us. Kind regards, Care Home Manager.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Janice M (Daughter of Resident) published on 12 July 2018 Submitted via Postal Card
Overall Experience

Staff very caring, providing activities, show respect to residents and visitors.

Reply from Martin Carter-Davidson, Care Home Manager at Green Lodge Care Home

Thank you for taking the time to review our care home. We’re delighted that our staff and care meet your standards. Thank you, Care Home Manager.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from N S (Son of Resident) published on 30 April 2018 Submitted via Postal Card
Overall Experience

All the care staff and the management are very welcoming and accommodating. They are caring, patient and attentive. I have been a regular visitor since October 2017 and the above comments have always been appropriate. The staff have delivered a high standard of care over a sustained period of time. My Dad is very happy here and this is by far the best care home I have ever been in.

Reply from Martin Carter-Davidson, Home Manager at Green Lodge Care Home

Many thanks for taking the time to leave a review for Green Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that you feel that the...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Pamela W (Niece of Resident) published on 25 April 2018 Submitted via Website
Overall Experience
I am so pleased that we chose Green Lodge as a permanent residence for my aunt. The home is bright and clean. The hardworking staff are always cheerful and provide a happy welcoming atmosphere.
I was worried about my aunt settling there, but she has developed a great rapport with the staff and has settled well. My aunt is somebody who doesn't easily join in with activities. But there is such a range of activities at Green Lodge that she is joining in to many and she's enjoying herself.
Her physical and psychological health have improved since she's been at Green Lodge, firstly because she is now eating properly, and secondly because she enjoys the company there.

The management at Green Lodge are exceptional in their passion for making it the best place it can possibly be. They are at the moment revamping the lovely large garden into a sensory garden for the use of the residents. I'm very happy with my aunt's care at Green Lodge.

Reply from Martin Carter-Davidson, Home Manager at Green Lodge Care Home

Many thanks for taking the time to leave a review for Green Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team we strive to provide the best care possible for our residents and I am very pleased to hear that your aunt has...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S H (Daughter of Resident) published on 24 May 2017 Submitted via Postal Card
Overall Experience
My Dad needed an emergency admission so we did not have the opportunity of looking around to find a care home for him.
Green Lodge was organised for us and from the moment we arrived the staff made us all feel extremely welcome.

Dad is very well looked after, treated with dignity by professional, caring and friendly staff who create a wonderful family atmosphere.

Reply from Michael Orr, Home Manager at Green Lodge Care Home

Many thanks for the review of Green Lodge. I am very pleased to hear that you felt the staff at Green Lodge were organised and welcoming. It is nice to hear such positive things about our staff as they do strive to create a caring family atmosphere. Kind regards

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 September 2020
Overall
Good
  • CaringGood
  • EffectiveRequires improvement
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (2) & Events (0)

News
  • 27 Jan 2026

    The Green Lodge team took a very exciting festive trip to Billingham Forum for some fun on the rink. With their ice skates at the ready, they joined other care...

  • 28 Feb 2025

    We're thrilled to announce that Orchard Care Homes has been selected as a finalist in not one, but two prestigious categories at the HealthInvestor Awards! As finalists in ‘Specialist Care...

Upcoming Events

There are no upcoming events for Green Lodge Care Home.

Awards / Recognitions (3)

  • 15 Jun 2024Recipient: Orchard Healthcare Group
  • 16 Nov 2023Recipient: Orchard Healthcare Group
  • 08 Oct 2021Recipient: Orchard Healthcare Group

Accreditations

There are no accreditations posted yet for Green Lodge Care Home.

Meet the Team (1)

Kelly Levick
Kelly LevickJob Title:Home ManagerJoined: 2025

Hi, I'm Kelly, and I've worked in the care sector since I was 15 years old - I went from making tea and spending time with residents to becoming a Carer, Senior Carer, Team Leader, Deputy Manager and finally Home Manager.

Over the years, I have supported people with a range of care needs, but I have particularly focused on dementia care and developed a real passion for it. Not only do I bring experience, but I bring compassion and leadership, advocating for high-quality person-centred care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Green Lodge Care Home to verify any information. View our terms and conditions. Green Lodge Care Home has an Enhanced Service -more info.