Green Lodge Care Home

The Green, Billingham TS23 1ES
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9.2 35 Reviews
  • Green Lodge Care Home, Billingham
Green Lodge Care Home provides residential care, short-term respite care and residential dementia care in a warm and welcoming setting in Stockton-on-Tees.

Rated 'Good' by the CQC (September 2020), Green Lodge Care Home offers spacious en-suite bedrooms, beautiful gardens and accessible communal living rooms for residents to enjoy.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sharon Easterbrook-Smith (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2001
  • Number of floors: 2

Room Information

  • Single Rooms (55)
  • Couples/Companion Rooms (0)

Visiting

  • No restrictions on family or friends visiting.

Parking

  • Private parking to the rear of the building.

Green Lodge Care Home Reviews (35)

9.2

Green Lodge Care Home has a Review Score of 9.2 (9.165) out of 10, based on 7 reviews in the last 2 years.
Over all time Green Lodge Care Home has 35 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Green Lodge Care Home
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Total of 35, showing 21-35
Review from S P (Wife of Resident) published on 20 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Green Lodge are very professional, caring, friendly and approachable. The staff are very skilled at supporting my husband in all areas of his care, they understand and respond to his needs well and always show patience, understanding and compassion whilst supporting him. Above all, my husband
is happy and settled in Green Lodge and he enjoys banter with staff and residents. When visiting Green Lodge you are guaranteed a warm, friendly welcome and a cup of tea.
Reply from Karen Montrose-Douglas, Home Manager at Green Lodge Care Home

Many thanks for taking the time to leave a review for Green Lodge Care Home. Your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you find our staff to be friendly, caring and professional. It is also pleasing to hear you are happy with our warm and friendly welcome. Kind regards Karen Montrose-Douglas, Home Manager.

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Review from Sandra B (Daughter of Resident) published on 16 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff extremely helpful. Mother always has her fingernails, toenails and hair cut regularly. Meals are cooked lovely and very nutritious.
Reply from Karen Montrose-Douglas, Home Manager at Green Lodge Care Home

Many thanks for taking the time to leave a review for Green Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team we strive to provide the best care possible for our residents and I am very pleased to hear that you would describe the care that your mother receives as excellent. It is also pleasing to hear you believe our food to be both delicious and nutritious!
Kind regard, Home Manager

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Review from Linda B (Daughter of Resident) published on 16 October 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother was in here for 7 months. Staff were lovely. Room nice, meals had good choices, plenty of entertainment.
Reply from Karen Montrose-Douglas, Home Manager at Green Lodge Care Home

Many thanks for taking the time to leave a review for Green Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you found our hard-working team to be lovely. It is also pleasing to hear you felt as though your mother was provided with a good room, good food and plenty of entertainment!
Kind regard, Home Manager

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Review from Gill N (Daughter of Resident) published on 11 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Green Lodge have taken great care of my mum and dad when they have needed to rehabilitate before going home.
The home is clean but not clinical (a hard mix to achieve). It is well run, full of caring staff who engage with the residents and ensure their needs are met. Food is lovely, plenty of tea
- on demand if needed (which is important to my family).
I have found all of the staff to be accommodating, helpful, trustworthy and truthful - and most importantly they do work as a team.
They have actively helped rehabilitate both of my parents and worked with me and other agencies involved to get the right care and on each occasion that my dad has taken ill, they have picked up on in the early stages, taken action and helped us avoid bigger problems.
Sure there is an odd niggle here or there, after all, no-one is perfect, but Green Lodge comes pretty close.
Reply from Martin Carter-Davidson, Home Manager at Green Lodge Care Home

Many thanks for taking the time to leave a review for Green Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team we strive to provide the best care possible for our residents and I am very pleased to hear that both your mum and dad are being well looked after with us whilst they rehabilitate. It is also great to hear that the staff have been helpful, trustworthy and have kept you fully up to date with getting the right care for your parents.
Kind regards

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Review from Graham W (Son of Resident) published on 4 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The only reason my mother has left the home is that the new care home is 500 yards from my house and very close to my son and daughter. My mother loved it here with 5-star food.
Many thanks.
Reply from Martin Carter-Davidson, Home Manager at Green Lodge Care Home

Many thanks for taking the time to leave a review for Green Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team we strive to provide the best care possible for our residents and I am pleased to hear that your mother loved her stay with us and that she was well looked after. We very much enjoyed getting to know your mother and should you need our services in the future we would be more than happy to discuss these with you.
Kind regards Martin Carter-Davidson, Home Manager

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Review from Dennis M (Nephew of Resident) published on 23 July 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Generally speaking I have no complaints regarding the home. However, at no time in the six months that my Aunt has been resident has any senior member of staff enquired as to any issues we might have. We have always had to raise them for this reason and that feels like we are often complaining.
Reply from Martin Carter-Davidson, Care Home Manager at Green Lodge Care Home

Many thanks for taking the time to review our home. I am sorry to hear that you feel our staff have not enquired about your Aunt’s stay. I urge you to come speak to me directly or via email to discuss how we can improve the care of your Aunt. Regarding the cleanliness, this is a core part of what we do, so I will be investigating how we can improve this and would welcome your feedback on this matter. Kind regards, Care Home Manager.

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Review from Michaela M (Private Carer of Resident) published on 13 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care staff are always willing to help when they can.
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Review from Carol A (Daughter of Resident) published on 12 July 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The care that my Dad receives varies, depending on the shifts of staff. Generally speaking, the staff care deeply about the residents and go out of their way to ensure that he is cared for and comfortable. One of the laundry staff makes sure that Dad has enough clothing before she goes home after her
shift. I could wish that the cleaning of rooms was more efficient, though again that depends on individual staff. Some staff try hard to ensure that Dad eats and drinks plenty. Regular shaving has improved recently and this makes Dad more comfortable.
Reply from Martin Carter-Davidson, Care Home Manager at Green Lodge Care Home

Thank you for your review. I’m glad that our staff and the care meets your expectations and that your dad is comfortable. If you can provide me with more information regarding the cleaning of his room, I can investigate this for you. Please feel free to speak to me in person or via email. Kind Regards, Care Home Manager.

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Review from Bill Y (Husband of Resident) published on 12 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife is a resident in the dementia ward. She seems to be happy and settled there and is responsive to the resident carers there who take care of her needs. With vascular dementia routine and familiarity is of prime concern to her but she is not very responsive to unfamiliar faces eg., some of the
agency staff. She sometimes refuses to let them change her if she has not been changed. I change her and dress her. She has a happy nature and is well liked by the staff. She likes to sit in the nice garden with me and is quite chatty with a good sense of humour. I have seen a big improvement in her over the year.
Reply from Martin Carter-Davidson, Care Home Manager at Green Lodge Care Home

Thank you for taking the time to review our care home. I’m happy to learn that our care meets your expectations and that our staff are friendly and respectable. It’s also lovely to hear that you have seen a change in her well being since she has been a resident with us. Kind regards, Care Home Manager.

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Review from Janice M (Daughter of Resident) published on 12 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff very caring, providing activities, show respect to residents and visitors.
Reply from Martin Carter-Davidson, Care Home Manager at Green Lodge Care Home

Thank you for taking the time to review our care home. We’re delighted that our staff and care meet your standards. Thank you, Care Home Manager.

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Review from N S (Son of Resident) published on 30 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the care staff and the management are very welcoming and accommodating. They are caring, patient and attentive. I have been a regular visitor since October 2017 and the above comments have always been appropriate. The staff have delivered a high standard of care over a sustained period of time.
My Dad is very happy here and this is by far the best care home I have ever been in.
Reply from Martin Carter-Davidson, Home Manager at Green Lodge Care Home

Many thanks for taking the time to leave a review for Green Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that you feel that the staff are caring, patient and attentive. We very much believe that the residents are part of our family and it is wonderful to hear that your dad is very happy in the home.


Kind regards Martin Carter-Davidson, Home Manager.

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Review from Pamela W (Niece of Resident) published on 25 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so pleased that we chose Green Lodge as a permanent residence for my aunt. The home is bright and clean. The hardworking staff are always cheerful and provide a happy welcoming atmosphere.
I was worried about my aunt settling there, but she has developed a great rapport with the staff and has
settled well. My aunt is somebody who doesn't easily join in with activities. But there is such a range of activities at Green Lodge that she is joining in to many and she's enjoying herself.
Her physical and psychological health have improved since she's been at Green Lodge, firstly because she is now eating properly, and secondly because she enjoys the company there.
The management at Green Lodge are exceptional in their passion for making it the best place it can possibly be. They are at the moment revamping the lovely large garden into a sensory garden for the use of the residents. I'm very happy with my aunt's care at Green Lodge.
Reply from Martin Carter-Davidson, Home Manager at Green Lodge Care Home

Many thanks for taking the time to leave a review for Green Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team we strive to provide the best care possible for our residents and I am very pleased to hear that your aunt has settled in well and that you have found improvements in your aunt's health since she joined us. It is also gratifying to hear that you find all the staff to be cheerful and that they provide a happy, welcoming atmosphere.
Kind regardser

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Review from S H (Daughter of Resident) published on 24 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Dad needed an emergency admission so we did not have the opportunity of looking around to find a care home for him.
Green Lodge was organised for us and from the moment we arrived the staff made us all feel extremely welcome.
Dad is very well looked after, treated with dignity by professional,
caring and friendly staff who create a wonderful family atmosphere.
Reply from Michael Orr, Home Manager at Green Lodge Care Home

Many thanks for the review of Green Lodge. I am very pleased to hear that you felt the staff at Green Lodge were organised and welcoming. It is nice to hear such positive things about our staff as they do strive to create a caring family atmosphere. Kind regards

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Review from Lorna J (Friend of Resident) published on 1 February 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have been visiting my friend since he moved into Green Lodge and I have been impressed with the cleanliness of the home. There is no smell of soiled bedding or furniture, (which I have experienced in other places I visit). I like the idea of daily activities, even though my friend does not participate.
My friend has vascular dementia and is very confused a lot of the time. However, he is treated with respect and has never, to my knowledge, been forced to do anything he does not wish to. This includes help with washing and shaving, medication and freedom to go out to his club, where he enjoys a pint and chat. The staff are friendly, supportive and communicative.
Reply from Michael Orr, Home Manager at Green Lodge Care Home

Thank you for leaving your feedback and comments about our home. We strive to keep our residents busy and engaged, and to support them in continuing their interests, and we are pleased to hear your positive viewpoint of our home.
Kind regards
Michael Orr, Home Manager

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Review from Barbara B (Daughter of Resident) published on 10 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Up until January this year, both my parents were residents in this home. Sadly mum passed away and the care and compassion afforded to the family at this time was exemplary. My dad still lives there and is happy and well cared for by committed and professional staff who treat dad with respect and dignity.
I would not hesitate to recommend this care home to friends and family.
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Current Review Score: 9.2 (9.165)

Overview of Review Score

The Review Score of 9.2 (9.165) out of 10 for Green Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.829 for Green Lodge Care Home is calculated as follows: ( (72 Excellents x 5) + (6 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 82 Ratings = 4.829
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.336 Points relating to the number of positive Reviews for Green Lodge Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11. 7 Positive Reviews ÷ 11 = 0.636
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Sep 2020

Overall Good

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Sharon

Sharon Easterbrook-Smith

Job Title: Registered Home Manager Joined: 2023

Hello, my name is Sharon Easterbrook-Smith and I am the Registered Manager at Green Lodge Care Home. My passion for care started at a young age as I grew up living opposite a residential care home and used to visit the residents there often.


This inspired me to pursue a career in care and 1988 I began my first role as a care assistant. I progressed to senior care assistant before becoming a manager and joining the Orchard family in 2018.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Green Lodge Care Home to verify any information. View our terms and conditions. Green Lodge Care Home has an Enhanced Service - more info.