Green Lodge, Billingham, Cleveland & Teesside
Green Lodge, Billingham, Cleveland & Teesside
Green Lodge, Billingham, Cleveland & Teesside

Green Lodge provides 24-hour residential and dementia care in the heart of Billingham. The home is well linked with its surrounding towns, and Stockton and Middlesbrough town centres are within a three mile radius.

All rooms are en-suite and are decorated with modern and bright fittings and furnishings. The residents can add their own possessions to encourage a sense of well-being and comfort.

The home benefits from several communal rooms, where a dedicated activity coordinator is able to run group and social sessions, in addition to tailoring one-to-one activities.

Group: Orchard Care Homes

Person in charge: Martin Carter-Davidson (Care Home Manager)

Local Authority / Social Services: Stockton-on-Tees Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 55 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 60+.

Single Rooms: 43

Shared Rooms: 6

Rooms with ensuite WC: 43

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Enter into Billingham from the A19 either north or south, via the A1027 drive right onto the bypass road, then left onto south view road (bank road) ffollow the road up then turn left onto the green (opposite the old picture house and just before the carpet shop on the corner)

Visiting:

There are no restrictions on family or friends visiting.

Parking:

Private parking to the rear of the building.

Latest Care Quality Commission* Report on Green Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.9 Green Lodge has a Review Score of 7.9 (7.904)

The Review Score of 7.9 (maximum of 10) for Green Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Green Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.472 for Green Lodge is calculated as follows: ( (18 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 36 Ratings = 4.472

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.432 Points relating to the number of positive Reviews for Green Lodge is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 11 positive Reviews (55 registered maximum number of service users ÷ 5). 2 Reviews ÷ 11 Target = 0.182

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Green Lodge?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Green Lodge

  • Daughter of Resident/Service User
    2
  • Friend of Resident/Service User
    1

My Dad needed an emergency admission so we did not have the opportunity of looking around to find a care home for him.
Green Lodge was organised for us and from the moment we arrived the staff made us all feel extremely welcome.
Dad is very well looked after, treated with dignity by professional, caring and friendly staff who create a wonderful family atmosphere.

How likely would you be to recommend Green Lodge? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Michael Orr, Home Manager at Green Lodge responded to this review on 24 May 2017:

Many thanks for the review of Green Lodge. I am very pleased to hear that you felt the staff at Green Lodge were organised and welcoming. It is nice to hear such positive things about our staff as they do strive to create a caring family atmosphere. Kind regards

I have been visiting my friend since he moved into Green Lodge and I have been impressed with the cleanliness of the home. There is no smell of soiled bedding or furniture, (which I have experienced in other places I visit). I like the idea of daily activities, even though my friend does not participate. My friend has vascular dementia and is very confused a lot of the time. However, he is treated with respect and has never, to my knowledge, been forced to do anything he does not wish to. This includes help with washing and shaving, medication and freedom to go out to his club, where he enjoys a pint and chat. The staff are friendly, supportive and communicative.

How likely would you be to recommend Green Lodge? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Michael Orr, Home Manager at Green Lodge responded to this review on 01 Feb 2017:

Thank you for leaving your feedback and comments about our home. We strive to keep our residents busy and engaged, and to support them in continuing their interests, and we are pleased to hear your positive viewpoint of our home.
Kind regards
Michael Orr, Home Manager

Up until January this year, both my parents were residents in this home. Sadly mum passed away and the care and compassion afforded to the family at this time was exemplary. My dad still lives there and is happy and well cared for by committed and professional staff who treat dad with respect and dignity. I would not hesitate to recommend this care home to friends and family.

How likely would you be to recommend Green Lodge? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Submit a Review for Green Lodge

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are currently no awards/recognitions posted yet for Green Lodge

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Green Lodge