The Beeches Care Home

Green Lane, Newtown, Stockton-on-Tees TS19 0DW

The Beeches has been purpose-built and consists of sixty en-suite bedrooms, welcoming adults with care needs to a pleasant and friendly environment in which older people and adults diagnosed with dementia can receive tailor-made care.

The provider has made supporting an active lifestyle alongside professional care part of its core mission, with the aim being to ensure that both residents and visitors enjoy their time spent at the home.

Hill Care have are well respected in the North of England for a homely range of care accommodations that incorporate the latest sector technology and recognised good practice.

Group: Hill Care

Person in charge: Helen Wood (Manager)

Local Authority / Social Services: Stockton-on-Tees Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 64 Service Users

Registered Care Categories*: Dementia • No Medical Intervention • Old Age

Specialist Care Categories: Alzheimer's • Parkinson's Disease

Admission Information: Ages 65+.

Single Rooms: 60

Shared Rooms: 2

Rooms with ensuite WC: 58

Facilities & Services: Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Visiting:

Families and visitors welcome any time except around protective meal times which are breakfast 9am till 10am
Lunch 12.30 till 1.30pm and Teatime 4.30 till 5.30

Latest Care Quality Commission* Report on The Beeches Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for The Beeches Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 23 Reviews over all time. This Average Rating is also the rating value for The Beeches Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.674 for The Beeches Care Home is calculated as follows: ( (192 Excellents x 5) + (73 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 273 Ratings = 4.674

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.859 Points relating to the number of positive Reviews for The Beeches Care Home is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.8 positive Reviews (64 registered maximum number of service users ÷ 5). 11 Reviews ÷ 12.8 Target = 0.859

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 The Beeches Care Home has a Review Score of 9.5 (9.533) from 23 Reviews


Average Ratings

  • Excellent
    17
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Beeches Care Home?

  • Extremely LIKELY
    20
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Beeches Care Home

  • Son of Resident/Service User
    6
  • Daughter of Resident/Service User
    5
  • Wife of Resident/Service User
    5
  • Daughter-in-law of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • more

My Nana has been a resident at The Beeches for just over 2 years. The care she receives is 5* I would highly recommend this care home. The staff are very welcoming to all friends and family.

How likely would you be to recommend The Beeches Care Home? Extremely Likely

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Average Rating:   5 out of 5

First class care, lovely attentive staff who can't do enough for my mam and us as a family.

How likely would you be to recommend The Beeches Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mum is currently a resident in The Beeches care home. My dad was also a resident two years ago. The home is a very friendly home.
All the staff are caring and nothing is ever too much for them. They care for and love my mam dearly. She is happy and content which helps to get us through this horrible disease.

How likely would you be to recommend The Beeches Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My mam joined The Beeches Care Home in June 2015. After a shaky start, she settled well and it became home.

Due to the nature of mam's illness, I found the staff to be helpful, caring and loveable to her. They always had patience and understanding with mam which helped me cope with her agitation.

They always maintained her dignity which was essential to me as she was always a proud lady. Thank you to the EMI team at The Beeches. Eternally grateful.

How likely would you be to recommend The Beeches Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

I have been visiting Beeches Care Home since June 2015 and have always found the care and cleaning staff to be very friendly and professional. The quality and variety of the food is good and the staff always encouraged my mother-in-law to eat, drink and socialise. Due to my mother-in-law's illness, this was not an easy task.

How likely would you be to recommend The Beeches Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

My father was taken into care in an emergency situation when his primary carer was taken into hospital following a fall that required surgery and a period of recuperation. I had to arrange everything very quickly as my father had both advancing cancer and also on-set dementia, so he as very disorientated and confused.

From the very first assessment interview, with the Deputy Manager from the Care Home was superb. He was considerate of and caring towards my father and encouraged him to visit the home for a "look around". This re-assured him hugely and made the transition from home to Care Home as seamless and easy as possible.

Once in the Care Home as a resident, the whole experience was massively positive. Whilst sadly, my father passed away in the Beeches in November, his 3 month stay was full of care, attentive support and positivity. I cannot recommend the Beeches in Stockton highly enough.

How likely would you be to recommend The Beeches Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My Dad was admitted to The Beeches at very short notice when my Mum was hospitalised following a fall. This was a difficult time for my Dad as he suffered from Alzheimer's and was confused by the sudden change in his circumstances. The staff at The Beeches were friendly, caring, patient and thoroughly professional throughout my Dad's stay. He passed away in November having received brilliant and dignified care from every member of the staff. He commented on the quality of care every time I visited him. I cannot thank the staff enough and would recommend the Beeches to anyone seeking residential care without hesitation.

How likely would you be to recommend The Beeches Care Home? Extremely Likely

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Average Rating:   5 out of 5

My husband was taken in to The Beeches Care Home after I had an accident and broke my hip.

He was looked after by caring staff until he died, with kindness and dignity. Every member of staff was excellent, always pleasant and helpful to both me and my husband. I would recommend The Beeches to any person looking for a care home.

How likely would you be to recommend The Beeches Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

I have no complaints. I am very pleased with the way my husband is cared for.

How likely would you be to recommend The Beeches Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Staff are always pleasant and treat my mam with great care and dignity.

How likely would you be to recommend The Beeches Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Staff are approachable and friendly to residents and visitors. The manager or a senior member of staff are always available to discuss any concerns. Residents are treated with kindness and respect and the home has a pleasant atmosphere.

How likely would you be to recommend The Beeches Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

The staff are very friendly and take good care of my mum-in-law. The home is friendly and nothing is too much trouble.

How likely would you be to recommend The Beeches Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My wife is a resident as a result of a severe stroke where communication is very difficult. The staff and management have been very understanding in recognising her needs and responding accordingly. With regard to modernisation and maintenance of the facilities the management and staff work well in maintaining and improving standards. Staff training is taken seriously and can be regularly seen around flip charts and various speakers. Hygiene is taken very seriously and odours are quickly dealt with, which means most visitor first impressions are favourable.

How likely would you be to recommend The Beeches Care Home? Likely

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Average Rating:   4 out of 5

Staff really care about the residents welfare and despite some difficult challenges they always have a smile and a word for the residents and their families. Staff treat the residents respectfully and their welfare is always upper most in their minds. So glad I chose The Beeches for my dad.

How likely would you be to recommend The Beeches Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

I have no complaints at all, regarding the care my husband receives from every member of staff. They are definitely all are caring staff, I would most definitely recommend The Beeches, it is a bright and happy home. My husband seems to be quite content and as long as he is happy, that's all that matters.

How likely would you be to recommend The Beeches Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

My step dad had an accident last year which meant he had to be placed in a care residence. The Beeches was recommended by two people. My first view told me this was the care home he needed. Everyone from the manager down through all staff are wonderful and I have passed on recommendations to others really impressed with the staff who are very friendly. They maybe care workers but the difference is that they really do care about their residents. My step dad was ill recently and they were really "on the ball" and kept me fully informed. I used to worry about him 24/7 but now I am secure in the knowledge he is in a safe environment. Plus he loves the residence and all the staff on his wing. Many thanks 10/10

How likely would you be to recommend The Beeches Care Home? Extremely Likely

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Average Rating:   5 out of 5

It must be good as my brother is happy and never complains.

How likely would you be to recommend The Beeches Care Home? Likely

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Average Rating:   5 out of 5

My mother has been in this care home since May 2015 and myself and my family are very happy with the care she is receiving. I visit very often and always find the care staff very friendly and very caring towards the residents. I am kept well informed and always consulted about any health or welfare issues. The home is always clean and tidy. Food and drinks are very good and plentiful. There is a general good atmosphere in the place. I was so impressed with the service that I recommend it to a colleague of mine who now has her mother in the same home.

How likely would you be to recommend The Beeches Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

This is a well presented home. Has a very friendly atmosphere. The staff are very welcoming, extremely helpful and their appearance is well presented. My mother receives excellent care, she is very happy there, she always praises the staff. Mum also says the food is very good. Cannot fault the cleanliness of the home. I would recommend this home to others as the care given cannot be faulted.

How likely would you be to recommend The Beeches Care Home? Extremely Likely

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Average Rating:   5 out of 5

Warm friendly atmosphere. Residents all clean and nicely dressed.

How likely would you be to recommend The Beeches Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Excellent care received by a thoughtful, considerate staff to maximise quality of life in a safe, caring environment. Friendly relaxed atmosphere in the home. The standard of cleanliness is extremely good and the quality of the food is excellent. A well balanced diet is always provided and a choice is always available. My mother is happy here and enjoys the company of others. More activities to stimulate residents would be more welcome and the activities co-ordinator is currently on maternity leave.

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Average Rating:   4.5 out of 5

Overall we have no complaints with The Beeches. The staff are very good at their jobs. The food is outstanding. The rooms are comfortable and yes we would recommend it.

How likely would you be to recommend The Beeches Care Home? Extremely Likely

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Average Rating:   4 out of 5

Brilliant care given to my husband since arriving here early this year. The staff are lovely.

How likely would you be to recommend The Beeches Care Home? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

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Awards / Recognitions

February 2016

Top 20 Mid-size Care Home Groups 2016

Recipient: Hill Care

Date: Monday 15 Feb 2016

more details

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Care Home Idol 2016

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