136 Acklam Road, Thornaby, Stockton-on-Tees TS17 7JR
Mandale House is a purpose-built development that specialises in residential and dementia care, incorporating the latest care technology and tailoring all care to individual needs.
Carers offer residents and their families the support they need during what many find some of the most trying times of their lives. Families are truly grateful for the personal support they receive, when faced with one of life's very difficult decisions and the team pride themselves on continuing that support to residents and their families from the moment they contact the home throughout the whole of their stay and beyond.
The approach to care is simple - look after the person and not the ailment/condition alone - Carers want to get to know their residents and their families, thus enabling them to look after the whole person and not just to concentrate on the task in hand. Staff get to know their clients, who they are, who they were and how they have come to be at the home.
Carers get to know their families too and like to understand the dynamics within the family setting and how best they can support these as they build a relationship of trust. They understand that choosing a care home is not just about excellent amenities, but about a true and real understanding of relationships being nurtured, trust being built and a life being lived. Professionals believe in true, real and honest care and keep this at the heart of their approach.
The home welcomes long stay residents but also those wanting a shorter stay, perhaps for rehabilitation or convalescence or to build confidence after a fall. Has also offered respite care and support to those suffering from nervous conditions following a break in at their home
Hill Care have are well respected in the North of England for a homely range of care accommodations that incorporate the latest sector technology and recognised good practice.
Group: Hill Care
Person in charge: Michael Allen (Manager)
Local Authority / Social Services: Stockton-on-Tees Borough Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 57 Service Users
Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • No Medical Intervention • Old Age • Physical Disability
Specialist Care Categories: Alzheimer's • Down Syndrome • Epilepsy • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 55+.
Single Rooms: 55
Shared Rooms: 1
Rooms with ensuite WC: 56
Facilities & Services: Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Mandale House Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.5 (maximum of 10) for Mandale House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Mandale House Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.447 for Mandale House Care Home is calculated as follows: ( (66 Excellents x 5) + (59 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 132 Ratings = 4.447
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.101 Points relating to the number of positive Reviews for Mandale House Care Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 = 3.75
Target of 11.4 positive Reviews (57 registered maximum number of service users ÷ 5). 4 Reviews ÷ 11.4 Target = 0.351
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Mandale House Care Home has a Review Score of 8.5 (8.548) from 11 Reviews
Review submitted from a Postal Card by S B (Daughter of Resident) on Friday 16 March 2018. Relates to March 2018.
Very friendly caring home. All staff are excellent. All my dad's needs are met, nothing is too much trouble. Visitors are welcomed at any time.
How likely would you be to recommend Mandale House Care Home? Extremely Likely
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Review submitted from a Postal Card by Carol B (Daughter of Resident) on Thursday 28 September 2017. Relates to September 2017.
The staff in this home go to great lengths to ensure the needs of the residents, these are always met and to support the visitors as well. My mother has been here for a year and 3 months and is very well cared for. She is unable to walk but has two carers to assist her whenever she needs them.
How likely would you be to recommend Mandale House Care Home? Extremely Likely
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Review submitted from a Postal Card by Allison L (Daughter of Resident) on Monday 3 July 2017. Relates to June 2017.
Staff have done all they can to make my dad feel at home. They will provide care according to my father's needs and his routine. They are always friendly and always have time to stop and tell me how my dad has been. Everything he wants, they will try and get it for him. Myself and my family have also been well supported, especially during the emotional downs that having a loved one with dementia can bring.
How likely would you be to recommend Mandale House Care Home? Extremely Likely
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Review submitted from a Postal Card by Paul C (Nephew of Resident) on Monday 3 July 2017. Relates to June 2017.
Brilliant staff, more likely good pals than carer, always happy to help.
How likely would you be to recommend Mandale House Care Home? Extremely Likely
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Review submitted from a Postal Card by Shiela H (Wife of Resident) on Wednesday 24 May 2017. Relates to May 2017.
My husband has been a resident since September 2016 and I have found the home satisfactory. All the staff are very caring and treat him with respect and kindness. He is happy there, they are also very kind and welcoming to visitors.
The home has a nice friendly feel and it's very pleasant surrounded with trees.
How likely would you be to recommend Mandale House Care Home? Extremely Likely
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Review submitted from a Postal Card by P I (Daughter of Resident) on Wednesday 22 March 2017. Relates to March 2017.
Lovely caring home. Staff very polite and friendly.
How likely would you be to recommend Mandale House Care Home? Likely
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Christine Reason, Home Manager at Mandale House Care Home responded to this review on 31 Mar 2017:
Thank you.
Review submitted from a Postal Card by Shiela H (Wife of Resident) on Tuesday 14 March 2017. Relates to February 2017.
Very good care from manager and all staff. Everyone very welcoming and helpful to visitors.
How likely would you be to recommend Mandale House Care Home? Extremely Likely
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Christine Reason, Home Manager at Mandale House Care Home responded to this review on 31 Mar 2017:
Thank you.
Review submitted from a Postal Card by Stephen K (Nephew of Resident) on Wednesday 8 June 2016. Relates to May 2016.
Clean, tidy pleasant and helpful staff. Look after residents well.
How likely would you be to recommend Mandale House Care Home? Likely
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Review submitted from a Postal Card by Gail W (Granddaughter of Resident) on Wednesday 9 March 2016. Relates to February 2016.
The staff are excellent, there are two ladies that are exceptional members of the team here.
How likely would you be to recommend Mandale House Care Home? Extremely Likely
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Review submitted from a Postal Card by Patricia C (Wife of Resident) on Wednesday 9 March 2016. Relates to February 2016.
I am very happy with the care and attention my husband receives in the above home. My husband is very well cared for and joins in the activities, and his needs are very well met.
How likely would you be to recommend Mandale House Care Home? Extremely Likely
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Review submitted from a Postal Card by Haydn S (Son of Resident) on Tuesday 9 February 2016. Relates to January 2016.
I have always found the care Mandale House provides to be excellent. The residents are provided with all the care they need in a dignified manner. The staff are friendly and caring. I would recommend it to anyone. As I live 500 miles away, it is a great comfort to know, my mother is in safe hands.
How likely would you be to recommend Mandale House Care Home? Extremely Likely
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There are currently no Care Home Idol entrants who have performed at Mandale House Care Home