Mandale House Care Home

136 Acklam Road, Thornaby, Stockton-on-Tees TS17 7JR
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9.7 52 Reviews
  • Mandale House Care Home, Stockton-on-Tees
Mandale House is a purpose-built development that specialises in residential and dementia care, incorporating the latest care technology and tailoring all care to individual needs.

Carers offer residents and their families the support they need during what many find some of the most trying times of their lives. Families are truly grateful for the personal support they receive, when faced with one of life's very difficult decisions and the team pride themselves on continuing that support to residents and their families from the moment they contact the home throughout the whole of their stay and beyond.

The approach to care is simple - look after the person and not the ailment/condition alone - Carers want to get to know their residents and their families, thus enabling them to look after the whole person and not just to concentrate on the task in hand. Staff get to know their clients, who they are, who they were and how they have come to be at the home.

Carers get to know their families too and like to understand the dynamics within the family setting and how best they can support these as they build a relationship of trust. They understand that choosing a care home is not just about excellent amenities, but about a true and real understanding of relationships being nurtured, trust being built and a life being lived. Professionals believe in true, real and honest care and keep this at the heart of their approach.

The home welcomes long stay residents but also those wanting a shorter stay, perhaps for rehabilitation or convalescence or to build confidence after a fall. Has also offered respite care and support to those suffering from nervous conditions following a break in at their home

Hill Care have are well respected in the North of England for a homely range of care accommodations that incorporate the latest sector technology and recognised good practice.
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Care Provided by Mandale House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1158 – £1158
  • Self-Funded Residential Dementia Care: £1220 – £1220
  • RESPITE Self-Funded Residential Care: £1158 – £1158
  • RESPITE Self-Funded Residential Dementia Care: £1220 – £1220

Fees include all care, meals and activities. We do not charge top ups.

These prices are only a guideline, please contact Mandale House Care Home to find out the exact price for your requirements.

Contact Mandale House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Mandale House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Anita Clarkson (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (55)
  • Couples/Companion Rooms (1)

Visiting

  • Family members and friends are welcome. However, the home operates protected mealtimes and asks that visitors give residents the time to enjoy their nutritious meal experience.

Parking

  • There is ample parking at the home.

Mandale House Care Home Reviews (52)

9.7

Mandale House Care Home has a Review Score of 9.7 (9.660) out of 10, based on 14 reviews in the last 2 years.
Over all time Mandale House Care Home has 52 reviews.

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Reviewer Connection to Mandale House Care Home
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Review from Joseph S (Resident) assisted by family/friend published on 20 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After being admitted from hospital for respite care as my wife can't care for me at home with my current mobility issues, I have stayed in the home for nearly 2 weeks and really appreciate how the staff have accommodated me and my needs.They have made me feel comfortable and made me feel welcome in
the home. If I need any further rehab or respite I will not hesitate to come back here.
Reply from Anita Clarkson, Manager at Mandale House Care HomeThank you so much for your kind review. It was truly a pleasure supporting you, and I am delighted to here about your positive experience, Your feedback is greatly appreciated and will be shared with the team - Anita Clarkson Home Manager
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Review from Susan B (Daughter of Resident) published on 7 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Have used Mandale House previously for my Mother's respite care and always pleased. I know she is in safe hands. All the staff and managers are so kind and friendly and go out of their way to make her feel welcome.
Reply from Anita Clarkson, Manager at Mandale House Care HomeThank you for your lovely review of our home. We will share it with our staff team who will be delighted to read your very kind words, Anita Clarkson Home Manager
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Review from S H (Daughter of Resident) published on 12 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is happy in the home and feels safe. and doesn't like to leave the home, as she doesn't feel safe away from the home. The staff are very helpful and dedicated to patient care.
Reply from Anita Clarkson, Manager at Mandale House Care HomeThank you for your great review, it is a pleasure looking after your Mum, I will feedback your kind words to the team, who will appreciate the comments. - kind regards Anita Clarkson Home manager
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Review from G S (Son of Resident) published on 11 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have been using respite from Mandale House for several months now. We have been very pleased with the care and attention they provide.
Reply from Anita Clarkson, Manager at Mandale House Care HomeThank you for your kind words, I will feedback your kind words to the team, kind regards Anita Clarkson
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Review from T B (Relative of Resident) published on 4 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During one visit of my relative for the occasion of her very special birthday, I could see and feel how very special the carers were. Full of present, kindness + attention, they quickly dealt with any need of the residents. The celebration they arranged was exceptional.
Reply from Anita Clarkson, Manager at Mandale House Care HomeThank you for your kind words, it was a pleasure to be able to arrange the Birthday party. I will pass your comments on to the team. Kind regards Anita Clarkson Home manager
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Review from Nigel L (Son of Resident) published on 19 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mandale House Care Home is not the most modern care facility but that is not important, what is important is the staff and how they looked after my dad during the last year of his life, and in that regard they are fabulous.


The home is clean and well run, and the staff are really sweet, caring, and

well trained, so from the day he was moved there I knew that he was happy, content, and in the right place.
Reply from Anita Clarkson, Manager at Mandale House Care HomeThank you for your kind words. It was a privilege to care for your father. I will share your feedback with the team, who will truly appreciate it.
Thank you Home manager
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Review from Lin S (Daughter of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
You are greeted with smiles from all of the staff and they all say hello. The friendly feel to the home is wonderful. The staff would do anything to help you. They are really gentle with the residents.
The home is clean and they have entertainment on for the residents all of the time.
My mother settled
in without any problems. She has never complained. It really is a home from home.
Reply from Anita Clarkson, Manager at Mandale House Care HomeThank you for your lovely review of our home. We will share it with our staff team who will be delighted to read your very kind words. Wishing you all the best.
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Review from Lynne D (Resident) published on 10 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mandale House is an excellent care home, no faults I have got to say. All the staff are so kind, helpful and nothing is too much trouble for any of them. The carers and all the staff who were caring for me have looked after me so well and I couldn't be happier. I felt so at ease from beginning to end
and all the residents were so nice and they all seemed as happy as I am. I am going to miss this care home but would come back like a shot. Overall I would highly recommend Mandale House to anyone.
Reply from Anita Clarkson, Home Manager at Mandale House Care HomeThank you for your lovely review of our home, it is very much appreciated. It was such an honour to care for you while you stayed with us. We will share your very kind words with the staff team who will be over the moon. Come back and see us anytime.
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Review from G M (Respite Resident) published on 10 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good, well fed and looked after. The staff are very good, can't thank them enough. Would be happy to stay here again. Well run, just like a machine.
Reply from Anita Clarkson, Home Manager at Mandale House Care HomeThank you for your lovely review, it is a pleasure to care for you. We will share your kind words with the staff team who will be over the moon to read them. Kindest regards always.
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Review from Doreen F (Daughter-in-law of Resident) published on 10 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Being in the care home for 6 weeks my mother-in-law found such kindness and care. Both staff and management staff are kind and helpful people who support, care and help in every way. They are kind, and humourous in a very genuine way and apart from myself I have only seen 100% help and care with other
patients. This is a well-accommodated place to be in.
Reply from Anita Clarkson, Home Manager at Mandale House Care HomeThank you for your lovely review of our home. We will share it with our staff team who will be delighted to read your very kind words. Wishing you all the best.
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Review from J A (Daughter of Resident) published on 5 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy to say I chose this home for my mother. The care and support for all the family goes up and above from all the staff.
Reply from Anita Clarkson, Home Manager at Mandale House Care HomeThank you for taking the time to give our home a fantastic 5-star review! Our team will be over the moon when they read your kind words and see your ratings. It is a pleasure to care for you Mother. Wishing you all of the best always.
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Review from Elaine G (Partner of Resident) published on 5 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff were second to none. They looked after my fiancee extremely well and personally, I am sad he is moving.
Reply from Anita Clarkson, Home Manager at Mandale House Care HomeThank you for reviewing our home, it is much appreciated. We will share your kind words with the team as they will be delighted to read them. Kindest regards.
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Review from J D (Respite Resident) published on 16 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Feeling very safe, and warm. Made lots of new friends. Will be coming for respite and also will be visiting.
Reply from Anita Clarkson, Home Manager at Mandale House Care HomeThank you for your wonderful review. It's great to hear that you have made lots of new friends while you were with us. You are always welcome to come and visit and stay at our home whenever you need. Take care always and we look forward to seeing you soon.
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Review from Caroline I (Daughter of Resident) published on 26 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would tell all my friends and family to take a look at this care home for their family. My mam is really settled here.
Reply from Anita Clarkson, Home Manager at Mandale House Care HomeThank you for your wonderful review of our home. We are so happy to hear that you would recommend us. We will share your scores with our team as they will be delighted to see them. Kind regards always.
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Review from Maureen W (Daughter of Resident) published on 2 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although Mam was only in the home for a few hours (she was taken to hospital with pneumonia), the staff we met could not have been friendlier. They were lovely and made Mam very comfortable and we were very happy to leave her there in their care. I would definitely choose this care home again if required.
Reply from Jenny Hall, Home Manager at Mandale House Care HomeThank you for your lovely review of our home, it is much appreciated. We will share your comments with our team as they will be thrilled to hear them. Wishing you and Mum all of the best.
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Review from J R (Daughter of Resident) published on 17 October 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The majority of staff show empathy and understanding and do a fantastic job in challenging circumstances. The home is a very welcoming place and all staff are friendly and helpful. My mum has taken part in quite a few activities and enjoys the interaction of other residents. On the whole, I am very
happy that my mum is safe and well looked after within this caring environment.
Reply from Jenny Hall, Home Manager at Mandale House Care HomeThank you for your lovely review of our home, it is wonderful to read how happy you are with the care your mum receives. We will share your kind words with our staff team who will be delighted to read them. Take care always.
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Review from Adrian T (Son of Resident) published on 5 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent service provision by all staff and management team. Caring, attentive and informative as the team continues to build and develop the relationship between the resident and relatives, friends etc. My mother feels comfortable and looked after which is always a pleasure to hear when speaking to
her.
Keep it up Mandale House Care Home staff, thanks for all your continued service, support and assistance.
Reply from Jenny Hall, Home Manager at Mandale House Care HomeI would like to thank you for your review and for taking the time to do it.
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Review from J H (Son of Resident) published on 22 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since a new, permanent manager has been put in place, things have improved greatly. There are still the occasional hiccups, involving new staff, but these are now of a minor nature.
Reply from The Manager at Mandale House Care HomeThank you for taking the time to send in your review.
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Review from G P (Husband of Resident) published on 12 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, I am happy with the Mandale House Care Home. The staff do their job well and will help with any questions that I may have from time to time.
Regarding your question value for money that I have left out because social services and my daughter with power of attorney take care of that so I don't
have that information.
Reply from Jenny Hall, Home Manager at Mandale House Care HomeThank you for your great review. We will share it with our staff team who will be delighted to read your comments. Kindest regards from all the team.
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Review from S H (Daughter of Resident) published on 7 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been here for three years. There has been times when I have been unhappy with Mum's care. However over a few solved. Mum seems more happy looked after.
Reply from Jenny, Home Manager at Mandale House Care HomeThank you for your comments it means a lot to me you take time out of your day to do this.
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Current Review Score: 9.7 (9.660)

Overview of Review Score

The Review Score of 9.7 (9.660) out of 10 for Mandale House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.810 for Mandale House Care Home is calculated as follows: ( (137 Excellents x 5) + (21 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 163 Ratings = 4.81
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.85 Points relating to the number of positive Reviews for Mandale House Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 = 3.85
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Apr 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Anita

Anita Clarkson

Job Title: Home Manager Joined: 2023

With over ten years in the care sector, Anita is a dedicated and caring manager, always putting the residents at the heart of everything she does.

Frequently Asked Questions about Mandale House Care Home

What types of Care is Mandale House Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Mandale House Care Home have?

There are 55 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Mandale House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Mandale House Care Home to the centre of Stockton-on-Tees?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mandale House Care Home to verify any information. View our terms and conditions. Mandale House Care Home has an Enhanced Service - more info.