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Mandale House Care Home

136 Acklam Road, Thornaby, Stockton-on-Tees, Cleveland & Teesside TS17 7JR
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Mandale House Care Home, Stockton-on-Tees
Mandale House Care Home, Stockton-on-Tees
Mandale House Care Home, Stockton-on-Tees

Mandale House is a purpose-built development that specialises in residential and dementia care, incorporating the latest care technology and tailoring all care to individual needs.

Carers offer residents and their families the support they need during what many find some of the most trying times of their lives. Families are truly grateful for the personal support they receive, when faced with one of life's very difficult decisions and the team pride...  

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Care Provided by Mandale House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,275From £1,275
Residential Dementia CareFrom £1,342From £1,342

Fees include all care, meals and activities. We do not charge top ups.

Contact Mandale House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Anita Clarkson (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (55)
  • Couples/Companion Rooms (1)

Visiting

  • Family members and friends are welcome. However, the home operates protected mealtimes and asks that visitors give residents the time to enjoy their nutritious meal experience.

Parking

  • There is ample parking at the home.

Mandale House Care Home Reviews (56)

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9.5

Mandale House Care Home has a Review Score of 9.5 (9.543) out of 10, based on 11 reviews in the last 2 years. Over all time Mandale House Care Home has 56 reviews.

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Showing 56 reviews matching selected criteria
Review from Adrian T (Son of Resident) published on 5 October 2023 Submitted via Postal Card
Overall Experience
Excellent service provision by all staff and management team. Caring, attentive and informative as the team continues to build and develop the relationship between the resident and relatives, friends etc. My mother feels comfortable and looked after which is always a pleasure to hear when speaking to her.

Keep it up Mandale House Care Home staff, thanks for all your continued service, support and assistance.

Reply from Jenny Hall, Home Manager at Mandale House Care Home

I would like to thank you for your review and for taking the time to do it.

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Review from J H (Son of Resident) published on 22 September 2023 Submitted via Postal Card
Overall Experience

Since a new, permanent manager has been put in place, things have improved greatly. There are still the occasional hiccups, involving new staff, but these are now of a minor nature.

Reply from The Manager, at Mandale House Care Home

Thank you for taking the time to send in your review.

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Review from G P (Husband of Resident) published on 12 September 2023 Submitted via Postal Card
Overall Experience
Overall, I am happy with the Mandale House Care Home. The staff do their job well and will help with any questions that I may have from time to time.

Regarding your question value for money that I have left out because social services and my daughter with power of attorney take care of that so I don't have that information.

Reply from Jenny Hall, Home Manager at Mandale House Care Home

Thank you for your great review. We will share it with our staff team who will be delighted to read your comments. Kindest regards from all the team.

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Review from S H (Daughter of Resident) published on 7 September 2023 Submitted via Postal Card
Overall Experience

Mum has been here for three years. There has been times when I have been unhappy with Mum's care. However over a few solved. Mum seems more happy looked after.

Reply from Jenny, Home Manager at Mandale House Care Home

Thank you for your comments it means a lot to me you take time out of your day to do this.

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Review from G D (Daughter of Resident) published on 16 February 2023 Submitted via Postal Card
Overall Experience

Dad is very settled in Mandale. All staff are friendly and caring. They assist Dad to live as independently as he is able and take an interest in what he likes, i.e. football, music and family. The meals are nutritious and well-presented. The staff encourage him to partake in activities and entertainment provided. I would recommend Mandale House to anybody.

Reply from Tracy Hill, Manager at Mandale House Care Home

I will ensure to inform the team of your kind words.

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Review from Gerry W (Brother-in-law of Resident) published on 28 June 2021 Submitted via Website
Overall Experience

Since my sister-in-law went into Mandale Care Home over a year ago the care and attention she has received is of the highest quality. The covid situation has made things very difficult for all concerned but standards of care have been maintained at such wonderful levels and I have the greatest admiration and thanks to all the staff for what they achieve day in day out. I know she is safe and secure in Mandale and she gets regular and varied choice of meals. I also know that close attention is given to her medication. Many thanks indeed.

Reply from Christine Reason, Manager at Mandale House Care Home

Thank you for your kind review, it is a pleasure to have your sister-in-law stay with us here at Mandale House.

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Review from J S (Daughter of Resident) published on 24 June 2021 Submitted via Postal Card
Overall Experience

Very friendly staff. My mother is very well looked after at Mandale, I wouldn't hesitate to recommend them to other people.

Reply from Tracy Hill, Manager at Mandale House Care Home

Many thanks for your wonderful review of our home, we will also share your kind words with our staff team who will be delighted to read them. Take care and keep safe.

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Review from Jane P (Daughter-in-law of Resident) published on 23 June 2021 Submitted via Postal Card
Overall Experience

The care and attention that has been given to my mother-in-law is just excellent. She is part of a very caring and loving environment and is treated in such a lovely way that comes across as her being so happy in herself. She enjoys everything that she does and is kept busy doing activities that she likes in a very safe setting and a very happy place.

Reply from Christine Reason, Manager at Mandale House Care Home

Thank you for your kind comments, I will pass these to the staff who will be delighted.

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Review from Paula H (Daughter of Resident) published on 4 June 2021 Submitted via Website
Overall Experience

My Father stayed at Mandale House for three weeks. He had a pleasurable time, he said the staff were kind and helped him a lot, the food was nice (he gained a little weight during his stay). He enjoyed meeting new people and joining in with activities. He would definitely like to stay again.

Reply from Tracy Hill, Manager at Mandale House Care Home

Thank you for your kind review, I will pass on your comments to the lovely staff and we look forward to seeing you soon.

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Review from Helen S (Daughter-in-law of Resident) published on 19 February 2021 Submitted via Website
Overall Experience

My mother-in-law was a resident of Mandale House Care Home for many years. The staff are always exceptionally kind and considerate, have always looked after her amazingly well and have always kept in contact when needed. We have been made welcome when we have visited. I think it has been a fantastic caring warm home for her later years. Activities have been available for those who are able to take part.

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Review from M L (Daughter of Resident) published on 27 December 2020 Submitted via Postal Card
Overall Experience

Staff always friendly and caring, worked really hard to keep residents safe and happy during Covid-19.

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Review from S R (Resident / Service User) published on 7 December 2020 Submitted via Postal Card
Overall Experience
I found on my short stay the staff very good, the care home very clean, the food was very good.

I would recommend this home to family and friends.

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Review from Brenda B (Daughter of Resident) published on 4 December 2020 Submitted via Postal Card
Overall Experience

I have not personally been in the care home for some months due to COVID-19, so many of my comments are based on my previous attendances there and my mother's comments. My mother always says she is very happy to be living in Mandale House and speaks very highly of the staff. Personally, I have always found the staff both courteous and helpful. If I have a concern they address it straight away. My mother's room is always clean and tidy. She is reluctant to join in on most activities but that is her nature, however, every attempt is made in a gentle and respectful way to help her to socialise. The staff do a marvellous job in what can sometimes be very challenging circumstances.

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Review from Pauline K (Daughter of Resident) published on 6 July 2020 Submitted via Postal Card
Overall Experience

Very cheerful and happy staff and support staff. The cleanliness is very good. The residents' food is good and there is a good range of activities for the residents.

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Review from J G (Resident / Service User) published on 16 June 2020 Submitted via Postal Card
Overall Experience

I have been here for 6 weeks and they have flown by. The room is excellent and well kept. The staff are friendly and charming, nothing is too much for them. The food I have frequented many first-class hotels over the years and the quality of the food pass the vast majority. It is something to look forward to, homely and very tasty. Well done kitchen staff. I would recommend Mandale House to anybody well done.

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Review from A D (Daughter of Resident) published on 13 January 2020 Submitted via Postal Card
Overall Experience

Mum was so much happier in herself and settled here. She loved the staff and in turn, they loved her. Mum enjoyed the food and her appetite was much improved. She was well looked after and staff were always on hand to answer questions.

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Review from C C (Daughter of Resident) published on 25 October 2019 Submitted via Postal Card
Overall Experience
My dad has been here two years now and I have always been very happy with all the care he has been given.
All the staff and managers are all very friendly.
I have recently brought my mum in as well and she has really settled in, they have made her feel at home and I am happy knowing they are getting well looked after.

Would definitely recommend Mandale House.

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Review from Andrew B (Respite Resident) published on 5 September 2019 Submitted via Website
Overall Experience
I found Mandale House Care Home to be an excellent choice for respite care. I was welcomed in a warm and friendly manner. I was shown to my bedroom which was spotlessly clean and tidy. I was introduced to various staff throughout my stay who welcomed me with “Hello, my name's ..... if there is anything you want just ask”.

All staff at Mandale House Care Home were nice, friendly and every person treated me with respect and dignity. I was also introduced to and interacted with, the residents of Mandale House Care Home. I had a named key worker whom I could go to if any issues should have arisen. I informed my key worker of my food allergies and total dislike of meat. My key worker informed the chef who came to see me and told me that I just had to ask for anything I wanted. All my medication was noted as was all my clothing and personal items I had taken with me. The standard of food was very good. There is a big communal lounge and a quieter lounge. I would have no hesitation in recommending Mandale House Care Home.

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Review from M H (Son of Resident) published on 3 September 2019 Submitted via Postal Card
Overall Experience

We are really pleased with the care Dad is receiving. The staff all know him and aware of his needs, likes and dislikes. Dad's weight has stabilised due to the careful monitoring now given. The site is clean, calm and clearly well managed.

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Review from Sandra H (Daughter of Resident) published on 22 August 2019 Submitted via Postal Card
Overall Experience

All the staff at Mandale House are always approachable and treat my father with respect and dignity, and together with their care they also treat my father as an individual. His room is bright and airy. He is upstairs at the home as his dementia has progressed, but he settled in really well as he knew all the carers from when he was downstairs so I think that helped.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 April 2025
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (2) & Events (0)

News
  • 28 Aug 2025

    Another fun day was had by our residents yesterday as they had a visit from the Party Boppers who held a sensory session. There were smiles all round as they...

  • 28 Aug 2025

    Today Philly and George popped over to The Beeches Care Home to see some reptiles on World Lizard Day. Paul from The Discovery Zoo brought a selection of creatures including...

Upcoming Events

There are no upcoming events for Mandale House Care Home.

Awards / Recognitions (1)

  • 15 Feb 2016Recipient: Hill Care

Accreditations

There are no accreditations posted yet for Mandale House Care Home.

Meet the Team (1)

Anita Clarkson
Anita ClarksonJob Title:Home ManagerJoined: 2023

With over ten years in the care sector, Anita is a dedicated and caring manager, always putting the residents at the heart of everything she does.

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