Mandale House Care Home

The majority of staff show empathy and understanding and do a fantastic job in challenging circumstances. The home is a very welcoming place and all staff are friendly and helpful. My mum has taken part in quite a few activities and enjoys the interaction of other residents. On the whole, I am very happy that my mum is safe and well looked after within this caring environment.

Keep it up Mandale House Care Home staff, thanks for all your continued service, support and assistance.

Since a new, permanent manager has been put in place, things have improved greatly. There are still the occasional hiccups, involving new staff, but these are now of a minor nature.

Regarding your question value for money that I have left out because social services and my daughter with power of attorney take care of that so I don't have that information.

Mum has been here for three years. There has been times when I have been unhappy with Mum's care. However over a few solved. Mum seems more happy looked after.

Dad is very settled in Mandale. All staff are friendly and caring. They assist Dad to live as independently as he is able and take an interest in what he likes, i.e. football, music and family. The meals are nutritious and well-presented. The staff encourage him to partake in activities and entertainment provided. I would recommend Mandale House to anybody.

Since my sister-in-law went into Mandale Care Home over a year ago the care and attention she has received is of the highest quality. The covid situation has made things very difficult for all concerned but standards of care have been maintained at such wonderful levels and I have the greatest admiration and thanks to all the staff for what they achieve day in day out. I know she is safe and secure in Mandale and she gets regular and varied choice of meals. I also know that close attention is given to her medication. Many thanks indeed.

Very friendly staff. My mother is very well looked after at Mandale, I wouldn't hesitate to recommend them to other people.

The care and attention that has been given to my mother-in-law is just excellent. She is part of a very caring and loving environment and is treated in such a lovely way that comes across as her being so happy in herself. She enjoys everything that she does and is kept busy doing activities that she likes in a very safe setting and a very happy place.

My Father stayed at Mandale House for three weeks. He had a pleasurable time, he said the staff were kind and helped him a lot, the food was nice (he gained a little weight during his stay). He enjoyed meeting new people and joining in with activities. He would definitely like to stay again.

My mother-in-law was a resident of Mandale House Care Home for many years. The staff are always exceptionally kind and considerate, have always looked after her amazingly well and have always kept in contact when needed. We have been made welcome when we have visited. I think it has been a fantastic caring warm home for her later years. Activities have been available for those who are able to take part.

Staff always friendly and caring, worked really hard to keep residents safe and happy during Covid-19.

I would recommend this home to family and friends.

I have not personally been in the care home for some months due to COVID-19, so many of my comments are based on my previous attendances there and my mother's comments. My mother always says she is very happy to be living in Mandale House and speaks very highly of the staff. Personally, I have always found the staff both courteous and helpful. If I have a concern they address it straight away. My mother's room is always clean and tidy. She is reluctant to join in on most activities but that is her nature, however, every attempt is made in a gentle and respectful way to help her to socialise. The staff do a marvellous job in what can sometimes be very challenging circumstances.

Very cheerful and happy staff and support staff. The cleanliness is very good. The residents' food is good and there is a good range of activities for the residents.

I have been here for 6 weeks and they have flown by. The room is excellent and well kept. The staff are friendly and charming, nothing is too much for them. The food I have frequented many first-class hotels over the years and the quality of the food pass the vast majority. It is something to look forward to, homely and very tasty. Well done kitchen staff. I would recommend Mandale House to anybody well done.

Mum was so much happier in herself and settled here. She loved the staff and in turn, they loved her. Mum enjoyed the food and her appetite was much improved. She was well looked after and staff were always on hand to answer questions.

Would definitely recommend Mandale House.

All staff at Mandale House Care Home were nice, friendly and every person treated me with respect and dignity. I was also introduced to and interacted with, the residents of Mandale House Care Home. I had a named key worker whom I could go to if any issues should have arisen. I informed my key worker of my food allergies and total dislike of meat. My key worker informed the chef who came to see me and told me that I just had to ask for anything I wanted. All my medication was noted as was all my clothing and personal items I had taken with me. The standard of food was very good. There is a big communal lounge and a quieter lounge. I would have no hesitation in recommending Mandale House Care Home.

We are really pleased with the care Dad is receiving. The staff all know him and aware of his needs, likes and dislikes. Dad's weight has stabilised due to the careful monitoring now given. The site is clean, calm and clearly well managed.