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Carers offer residents and their families the support they need during what many find some of the most trying times of their lives. Families are truly grateful for the personal support they receive, when faced with one of life's very difficult decisions and the team pride...
Care Provided by Mandale House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 57 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees include all care, meals and activities. We do not charge top ups.
The price(s) shown are provided by the care home. Contact Mandale House Care Home for full pricing details and T&Cs.
Contact Mandale House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Hill Care
- Private Owned
Person in charge
- Anita Clarkson (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (55)
- Couples/Companion Rooms (1)
Visiting
- Family members and friends are welcome. However, the home operates protected mealtimes and asks that visitors give residents the time to enjoy their nutritious meal experience.
Parking
- There is ample parking at the home.
Mandale House Care Home Reviews (56)
Mandale House Care Home has a Review Score of 9.5 (9.543) out of 10, based on 11 reviews in the last 2 years.
Over all time Mandale House Care Home has 56 reviews.
I was placed in Mandale House for rehab purposes, and my overall experience was very positve. Every one of the staff were brilliant and nothing was too much trouble, and I came out a lot stronger than when I went in. A massive thanks to everyone.
As she approached the end of her life, the compassion shown by the caregivers was extraordinary. They prioritized her comfort and emotional well-being, providing reassurance during those difficult moments. Their attention to detail in her care made a significant difference.
The staff kept us informed and involved, allowing us to be present with her, which was invaluable. As we faced the sorrow of her passing, their empathy and support eased our burden immensely.
We are deeply thankful for the love and dignity they provided to my mother-in-law and our family. Mandale House Care Home is truly remarkable, and we highly recommend it for anyone seeking outstanding care for their loved ones. Thank you for the kindness you showed during this challenging time
Providing compassionate, dignified and person centred care is at the heart of everything we do
Your appreciation will be shared with the whole team - Anita Clarkson
All the staff were welcoming and friendly and went the extra mile to ensure my Mums comfort and care.
We definitely hit the jackpot with this care home and we would not hesitate to recommend this care home to others
Once again thank you for everything
Thank you so much for your kind and heartfelt words. It. truly means a great deal to our entire team. It was an absolute privilege to care for your Mum. She will be fondly remembered by everyone at Mandale - Anita Clarkson
We were made to feel very welcome from day one, the staff are very friendly and knowledgeable, and nothing was too much trouble for them at anytime day or night. A very welcome experience on our first insight into care homes. Well done to the Team, 5 stars from our family.
Thank you for great review, I will ensure you kind words are forwarded to the Team
After being admitted from hospital for respite care as my wife can't care for me at home with my current mobility issues, I have stayed in the home for nearly 2 weeks and really appreciate how the staff have accommodated me and my needs.They have made me feel comfortable and made me feel welcome in the home. If I need any further rehab or respite I will not hesitate to come back here.
Thank you so much for your kind review. It was truly a pleasure supporting you, and I am delighted to here about your positive experience, Your feedback is greatly appreciated and will be shared with the team - Anita Clarkson Home Manager
Have used Mandale House previously for my Mother's respite care and always pleased. I know she is in safe hands. All the staff and managers are so kind and friendly and go out of their way to make her feel welcome.
Thank you for your lovely review of our home. We will share it with our staff team who will be delighted to read your very kind words, Anita Clarkson Home Manager
My mother is happy in the home and feels safe. and doesn't like to leave the home, as she doesn't feel safe away from the home. The staff are very helpful and dedicated to patient care.
Thank you for your great review, it is a pleasure looking after your Mum, I will feedback your kind words to the team, who will appreciate the comments. - kind regards Anita Clarkson Home manager
We have been using respite from Mandale House for several months now. We have been very pleased with the care and attention they provide.
Thank you for your kind words, I will feedback your kind words to the team, kind regards Anita Clarkson
During one visit of my relative for the occasion of her very special birthday, I could see and feel how very special the carers were. Full of present, kindness + attention, they quickly dealt with any need of the residents. The celebration they arranged was exceptional.
Thank you for your kind words, it was a pleasure to be able to arrange the Birthday party. I will pass your comments on to the team. Kind regards Anita Clarkson Home manager
Mandale House Care Home is not the most modern care facility but that is not important, what is important is the staff and how they looked after my dad during the last year of his life, and in that regard they are fabulous.
The home is clean and well run, and the staff are really sweet, caring, and well trained, so from the day he was moved there I knew that he was happy, content, and in the right place.
Thank you Home manager
The home is clean and they have entertainment on for the residents all of the time.
My mother settled in without any problems. She has never complained. It really is a home from home.
Thank you for your lovely review of our home. We will share it with our staff team who will be delighted to read your very kind words. Wishing you all the best.
Mandale House is an excellent care home, no faults I have got to say. All the staff are so kind, helpful and nothing is too much trouble for any of them. The carers and all the staff who were caring for me have looked after me so well and I couldn't be happier. I felt so at ease from beginning to end and all the residents were so nice and they all seemed as happy as I am. I am going to miss this care home but would come back like a shot. Overall I would highly recommend Mandale House to anyone.
Thank you for your lovely review of our home, it is very much appreciated. It was such an honour to care for you while you stayed with us. We will share your very kind words with the staff team who will be over the moon. Come back and see us anytime.
Very good, well fed and looked after. The staff are very good, can't thank them enough. Would be happy to stay here again. Well run, just like a machine.
Thank you for your lovely review, it is a pleasure to care for you. We will share your kind words with the staff team who will be over the moon to read them. Kindest regards always.
Being in the care home for 6 weeks my mother-in-law found such kindness and care. Both staff and management staff are kind and helpful people who support, care and help in every way. They are kind, and humourous in a very genuine way and apart from myself I have only seen 100% help and care with other patients. This is a well-accommodated place to be in.
Thank you for your lovely review of our home. We will share it with our staff team who will be delighted to read your very kind words. Wishing you all the best.
I am happy to say I chose this home for my mother. The care and support for all the family goes up and above from all the staff.
Thank you for taking the time to give our home a fantastic 5-star review! Our team will be over the moon when they read your kind words and see your ratings. It is a pleasure to care for you Mother. Wishing you all of the best always.
The staff were second to none. They looked after my fiancee extremely well and personally, I am sad he is moving.
Thank you for reviewing our home, it is much appreciated. We will share your kind words with the team as they will be delighted to read them. Kindest regards.
Feeling very safe, and warm. Made lots of new friends. Will be coming for respite and also will be visiting.
Thank you for your wonderful review. It's great to hear that you have made lots of new friends while you were with us. You are always welcome to come and visit and stay at our home whenever you need. Take care always and we look forward to seeing you soon.
I would tell all my friends and family to take a look at this care home for their family. My mam is really settled here.
Thank you for your wonderful review of our home. We are so happy to hear that you would recommend us. We will share your scores with our team as they will be delighted to see them. Kind regards always.
Although Mam was only in the home for a few hours (she was taken to hospital with pneumonia), the staff we met could not have been friendlier. They were lovely and made Mam very comfortable and we were very happy to leave her there in their care. I would definitely choose this care home again if required.
Thank you for your lovely review of our home, it is much appreciated. We will share your comments with our team as they will be thrilled to hear them. Wishing you and Mum all of the best.
The majority of staff show empathy and understanding and do a fantastic job in challenging circumstances. The home is a very welcoming place and all staff are friendly and helpful. My mum has taken part in quite a few activities and enjoys the interaction of other residents. On the whole, I am very happy that my mum is safe and well looked after within this caring environment.
Thank you for your lovely review of our home, it is wonderful to read how happy you are with the care your mum receives. We will share your kind words with our staff team who will be delighted to read them. Take care always.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 29 April 2025Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (2) & Events (0)
- 28 Aug 2025
Another fun day was had by our residents yesterday as they had a visit from the Party Boppers who held a sensory session. There were smiles all round as they...
- 28 Aug 2025
Today Philly and George popped over to The Beeches Care Home to see some reptiles on World Lizard Day. Paul from The Discovery Zoo brought a selection of creatures including...
There are no upcoming events for Mandale House Care Home.
Awards / Recognitions (1)
- 15 Feb 2016Recipient: Hill Care
Accreditations
There are no accreditations posted yet for Mandale House Care Home.
Meet the Team (1)

With over ten years in the care sector, Anita is a dedicated and caring manager, always putting the residents at the heart of everything she does.
Frequently Asked Questions about Mandale House Care Home
What types of Care is Mandale House Care Home registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Mandale House Care Home have?
There are 55 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at Mandale House Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Mandale House Care Home to the centre of Stockton-on-Tees?
1.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mandale House Care Home to verify any information. View our terms and conditions. Mandale House Care Home has an Enhanced Service -more info.