Millbeck

High Street, Norton, Stockton-on-Tees TS20 1DQ
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9.9 58 Reviews
  • Millbeck, Stockton-on-Tees
Anchor's Millbeck in Norton is a purpose-built home supporting up to 30 older people to live a comfortable lifestyle. The home is situated a short distance away from local shops and amenities, within a leafy village setting and continues to welcome new residents.

The home strives to deliver a range of residential care services, including respite care and long-term care for those who can no longer look after themselves. Millbeck also provides care for older people living with dementia.

The care team gets to know customers and work with them to organise wellness activities, which match individual and group interests, both in the care home as well as in the local community.

Each customer’s individual needs are regularly assessed to ensure their care plans meet their lifestyle requirements. Meals are cooked fresh, from locally sourced and seasonal ingredients where possible, and by highly trained chefs and kitchen staff.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has 60 years of experience as a not-for-profit provider of services to older people.

They reinvest the money made into retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass the customer’s expectations.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1130
  • Self-Funded Residential Dementia Care: from £1130
  • RESPITE Self-Funded Residential Care: from £1130
  • RESPITE Self-Funded Residential Dementia Care: from £1130

Our colleagues at Millbeck will be happy to answer any questions you have regarding our fees and what is included.

These prices are only a guideline, please contact Millbeck to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Debra Dowd (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Millbeck directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors are welcome at Millbeck.

Parking

  • Onsite parking is available, including disabled spaces.

Millbeck Reviews (58)

Total of 58, showing 21-40
9.9

Millbeck has a Review Score of 9.9 (9.862) out of 10, based on 23 reviews in the last 2 years. Over all time Millbeck has 58 reviews.

Overall Experience

  • 46
  • 10
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Review from G B (Son of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout Mum's stay in Millbeck, all staff have consistently demonstrated great care, compassion and empathy. At all times, they have supported and encouraged her while patiently respecting her views.
When Millbeck identified additional needs they always listened to and worked effectively with the
specialist medical teams, the District Nurses, the local GP surgery and her family. As Mum's needs increased, Millbeck welcomed her back from the hospital into her calm peaceful home.

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Review from Karen R (Daughter-in-law of Resident) published on 5 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum-in-law had accessed other care homes, the difference between them and Milbeck is unreal. At Milbeck she is treated with dignity and respect, her care is person-centred. Nothing is too much trouble, the staff are hard-working, professional and friendly and caring. Managers and team leaders are approachable
and helpful. Mum-in-law is given lots of choices for meals and they are presented in a lovely manner, she says the food is nice. The family are delighted with the care she is receiving and are so grateful she was offered a place.

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Review from Karen H (Daughter of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father continues to receive excellent care at this wonderful care home, where everyone works together as a team to give him the very best support he could have. I visit him regularly and have seen incredible consistency in all departments; everyone seems dedicated to give their best, which is great
for residents. He is happy and content in their care, and I am extremely grateful for all they do.

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Review from Chris B (Daughter of Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff.
Comfortable and happy environment.

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Review from Elizabeth S (Daughter of Resident) published on 13 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There are not enough words to say how much our family appreciate all the love, care and compassion all members of staff showed to my Dad during the 6 years he lived at Millbeck and particularly during his final illness. They are a wonderful team and it's been a privilege knowing every one of them.

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Review from Angela G (Daughter-in-law of Resident) published on 13 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has settled really well. The staff are attentive to her needs and she enjoys her time at Millbeck. Activities happen each week and mam enjoys the activities. The staff are always available to discuss mam's care and nothing is too much for them. We as a family are really happy that mam is happy and
settled.

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Review from C J (Friend of Resident) published on 26 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our friend has been in Millbeck for a number of years now and we visit when able. The staff are always welcoming and friendly and pay our friend attention and check on her needs when they come into the room, she always has praise for the staff and their care as well as the food choice and seems very
comfortable living there.

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Review from Pamela H (Sister-in-law of Resident) published on 2 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, staff are lovely.
Very clean with good food.

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Review from Steve E (Son of Resident) published on 19 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam came into Millbeck from a hospital admission of frequent UTI's. It was a hard decision to make at the time due to COVID and not allowing visitors. However, the staff at Millbeck made this easy due to the care and love shown to settled her in. Staff ensured I got regular video calls with my mam.
My mam enjoyed activities and sitting with other residents. She enjoyed her time in Millbeck and made some great friends.

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Review from J H (Daughter of Resident) published on 26 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The kindness and dedication of the staff are outstanding. In very demanding circumstances, they are always striving to deliver their very best care for residents and families. My whole family are very grateful!

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Review from Lynn B (Daughter of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Millbeck staff are second to none. Always have been. They take great care of my mum and all of her needs.
They always inform us of any issue no matter how small.
I always feel my mum is safe, cared for and would recommend Millbeck to anyone considering a care home for any relative. 5*.

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Review from Bill B (Son of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All checks were carried out by staff prior to admittance to home. Staff thorough in all respects, while still being friendly. Given quick follow-up re Mum's condition after hospital visit.
All good.

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Review from J K (Daughter of Resident) published on 7 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff have provided excellent care to my father as he has been poorly recently.
Staff are always friendly towards residents and family members.

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Review from Pam T (Daughter of Resident) published on 8 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a professionally run care home where staff go the extra mile to make the residents feel at home and comfortable. My mum is not only an old lady but has also lost her sight. It is amazing how all care staff have helped with her needs. As a family, we are delighted with the care Mum gets. All
the staff, from the manager, team leaders, carers, cooks and cleaners are lovely.

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Review from Lorraine O (Daughter of Resident) published on 26 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot fault Milbeck Care Home in Norton for their care of my mam. Nothing is a problem to them, the staff have an amazing rapport with my mam which shows when we visit. The entertainment during lockdown was amazing, which allowed her family, who are key workers, to continue working throughout the
pandemic. Many thanks.

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Review from Julie H (Daughter of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely residential home.
Great staff who create a second home atmosphere.

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Review from D L (Son of Resident) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This has been a strange year due to Covid. Millbeck has been amazing they have gone above and beyond to keep our families safe. We have had video calls, video messages of all the lovely activities the residents have been doing. All the staff are so caring, they are all our extended family. Rooms, food
and all the facilities are 100%. My mam is so happy living at Millbeck.

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Review from Andrea L (Niece of Resident) published on 25 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During these difficult times of COVID-19 Millbeck staff have been amazing, nothing has been too much trouble. They have rung to keep me updated with the situation, have been happy for me to contact the home at any time to ask how my aunty is.

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Review from Ian R (Son of Resident) published on 13 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb resident-centred care in the most difficult of circumstances. I cannot thank the staff enough for looking after my father in such a calm, friendly and safe fashion. Real healthcare heroes.

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Review from Stephen L (Son of Resident) published on 14 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam is a resident at Millbeck and has been there for a year. The staff are truly caring and wonderful. We went back for Mams birthday in October (we live away) and were overwhelmed with how well and happy she was. A birthday meal was put on for her and the family. It was so lovely. The staff go above
and beyond to please their residents and keep them smiling. Very entertaining as well. Thank you so much for all you do.

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Current Review Score: 9.9 (9.862)

Overview of Review Score

The Review Score of 9.9 (9.862) out of 10 for Millbeck is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.862 for Millbeck is calculated as follows: ( (241 Excellents x 5) + (31 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 275 Ratings = 4.862

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Millbeck is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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