Millbeck

My father has been a resident now for almost 2 years, the continuing service by the staff is outstanding. My dad suffers with dementia but this doesn't stop the staff showing wonderful care and consideration at all times. At times the staff are under resourced but the service doesn't seem to diminish due to the quantity of the employees. I, with my family visit most days and see first hand the challenges they have. I commend them on their enthusiasm and professionalism. Well done all!

Very friendly, caring place. My mother refers to the staff as friends, not just carers. The food is excellent, plenty of choice. Spotlessly clean. All the staff go above and beyond helpful. The various activities fill the days.

My dad was a resident at Millbeck Care Home in Norton. This home was very different to any other care home I looked at for Dad. It felt like a "real" home rather than a care home. It has a lovely atmosphere with extremely caring staff who go above and beyond. It is obvious that they form strong attachments to the residents and genuinely care.

Excellent staff, 10/10. Lovely place, very clean. High recommend. Well-fun, friendly, how all homes should be run.

I would recommend Millbeck to anyone needing a caring environment for their loved one.

When Millbeck identified additional needs they always listened to and worked effectively with the specialist medical teams, the District Nurses, the local GP surgery and her family. As Mum's needs increased, Millbeck welcomed her back from the hospital into her calm peaceful home.

Mum-in-law had accessed other care homes, the difference between them and Milbeck is unreal. At Milbeck she is treated with dignity and respect, her care is person-centred. Nothing is too much trouble, the staff are hard-working, professional and friendly and caring. Managers and team leaders are approachable and helpful. Mum-in-law is given lots of choices for meals and they are presented in a lovely manner, she says the food is nice. The family are delighted with the care she is receiving and are so grateful she was offered a place.

My father continues to receive excellent care at this wonderful care home, where everyone works together as a team to give him the very best support he could have. I visit him regularly and have seen incredible consistency in all departments; everyone seems dedicated to give their best, which is great for residents. He is happy and content in their care, and I am extremely grateful for all they do.

Comfortable and happy environment.

There are not enough words to say how much our family appreciate all the love, care and compassion all members of staff showed to my Dad during the 6 years he lived at Millbeck and particularly during his final illness. They are a wonderful team and it's been a privilege knowing every one of them.

Mam has settled really well. The staff are attentive to her needs and she enjoys her time at Millbeck. Activities happen each week and mam enjoys the activities. The staff are always available to discuss mam's care and nothing is too much for them. We as a family are really happy that mam is happy and settled.

Our friend has been in Millbeck for a number of years now and we visit when able. The staff are always welcoming and friendly and pay our friend attention and check on her needs when they come into the room, she always has praise for the staff and their care as well as the food choice and seems very comfortable living there.

Very clean with good food.

My mam came into Millbeck from a hospital admission of frequent UTI's. It was a hard decision to make at the time due to COVID and not allowing visitors. However, the staff at Millbeck made this easy due to the care and love shown to settled her in. Staff ensured I got regular video calls with my mam. My mam enjoyed activities and sitting with other residents. She enjoyed her time in Millbeck and made some great friends.

The kindness and dedication of the staff are outstanding. In very demanding circumstances, they are always striving to deliver their very best care for residents and families. My whole family are very grateful!

I always feel my mum is safe, cared for and would recommend Millbeck to anyone considering a care home for any relative. 5*.

All good.

Staff are always friendly towards residents and family members.

This is a professionally run care home where staff go the extra mile to make the residents feel at home and comfortable. My mum is not only an old lady but has also lost her sight. It is amazing how all care staff have helped with her needs. As a family, we are delighted with the care Mum gets. All the staff, from the manager, team leaders, carers, cooks and cleaners are lovely.

We cannot fault Milbeck Care Home in Norton for their care of my mam. Nothing is a problem to them, the staff have an amazing rapport with my mam which shows when we visit. The entertainment during lockdown was amazing, which allowed her family, who are key workers, to continue working throughout the pandemic. Many thanks.