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Millbeck

High Street, Norton, Stockton-on-Tees, Cleveland & Teesside TS20 1DQ
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My parents lived at Millbeck, and the staff treat both of them like familyStephen T(Son of Resident/Service User)
Millbeck, Stockton-on-Tees
I have nothing but praise for every member of staff in the homeAngela A(Daughter of Resident/Service User)
Millbeck, Stockton-on-Tees
She says the staff are like her family. When visiting her staff are always kind and polite.K E(Friend of Resident/Service User)
Millbeck, Stockton-on-Tees

Anchor's Millbeck in Norton is a home supporting up to 30 older people to live a comfortable lifestyle.

The home is situated a short distance away from local shops and amenities, within a leafy village setting and continues to welcome new residents.

The home strives to deliver a range of residential care services, including respite care and long-term care for those who can no longer look after themselves. Millbeck also provides...  

Care Provided by Millbeck

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,200From £1,300
Residential Dementia CareFrom £1,200From £1,300

Fees can vary depending on care needs and other factors. Colleagues at Millbeck will be happy to discuss our weekly fees with you and what our fees include.

Contact Millbeck to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

  • Anchor
  • Voluntary / Not for Profit Owned

Person in charge

  • Debra Dowd (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (30)

Visiting

  • Visitors are welcome at Millbeck.

Parking

  • Onsite parking is available, including disabled spaces.

Millbeck Reviews (62)

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9.7

Millbeck has a Review Score of 9.7 (9.670) out of 10, based on 20 reviews in the last 2 years. Over all time Millbeck has 62 reviews.

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Showing 62 reviews matching selected criteria
Review from V R (Daughter of Resident) published on 10 August 2024 Submitted via Website
Overall Experience

Very friendly, caring place. My mother refers to the staff as friends, not just carers. The food is excellent, plenty of choice. Spotlessly clean. All the staff go above and beyond helpful. The various activities fill the days.

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Review from Helen A (Daughter of Resident) published on 6 August 2024 Submitted via Postal Card
Overall Experience

My dad was a resident at Millbeck Care Home in Norton. This home was very different to any other care home I looked at for Dad. It felt like a "real" home rather than a care home. It has a lovely atmosphere with extremely caring staff who go above and beyond. It is obvious that they form strong attachments to the residents and genuinely care.

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Review from Alan R (Son of Resident) published on 19 April 2024 Submitted via Postal Card
Overall Experience

Excellent staff, 10/10. Lovely place, very clean. High recommend. Well-fun, friendly, how all homes should be run.

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Review from J F (Daughter of Resident) published on 29 February 2024 Submitted via Postal Card
Overall Experience
From the moment my mother walked into Millbeck she was made to feel welcome and cared for. Despite mother's demands to go home every day (dementia), the staff comforted her and reassured her with great patience and understanding.

I would recommend Millbeck to anyone needing a caring environment for their loved one.

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Review from G B (Son of Resident) published on 12 January 2024 Submitted via Website
Overall Experience
Throughout Mum's stay in Millbeck, all staff have consistently demonstrated great care, compassion and empathy. At all times, they have supported and encouraged her while patiently respecting her views.

When Millbeck identified additional needs they always listened to and worked effectively with the specialist medical teams, the District Nurses, the local GP surgery and her family. As Mum's needs increased, Millbeck welcomed her back from the hospital into her calm peaceful home.

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Review from Karen R (Daughter-in-law of Resident) published on 5 December 2023 Submitted via Website
Overall Experience

Mum-in-law had accessed other care homes, the difference between them and Milbeck is unreal. At Milbeck she is treated with dignity and respect, her care is person-centred. Nothing is too much trouble, the staff are hard-working, professional and friendly and caring. Managers and team leaders are approachable and helpful. Mum-in-law is given lots of choices for meals and they are presented in a lovely manner, she says the food is nice. The family are delighted with the care she is receiving and are so grateful she was offered a place.

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Review from Karen H (Daughter of Resident) published on 2 October 2023 Submitted via Postal Card
Overall Experience

My father continues to receive excellent care at this wonderful care home, where everyone works together as a team to give him the very best support he could have. I visit him regularly and have seen incredible consistency in all departments; everyone seems dedicated to give their best, which is great for residents. He is happy and content in their care, and I am extremely grateful for all they do.

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Review from Chris B (Daughter of Resident) published on 27 June 2023 Submitted via Postal Card
Overall Experience
Very friendly staff.

Comfortable and happy environment.

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Review from Elizabeth S (Daughter of Resident) published on 13 June 2023 Submitted via Website
Overall Experience

There are not enough words to say how much our family appreciate all the love, care and compassion all members of staff showed to my Dad during the 6 years he lived at Millbeck and particularly during his final illness. They are a wonderful team and it's been a privilege knowing every one of them.

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Review from Angela G (Daughter-in-law of Resident) published on 13 March 2023 Submitted via Postal Card
Overall Experience

Mam has settled really well. The staff are attentive to her needs and she enjoys her time at Millbeck. Activities happen each week and mam enjoys the activities. The staff are always available to discuss mam's care and nothing is too much for them. We as a family are really happy that mam is happy and settled.

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Review from C J (Friend of Resident) published on 26 January 2023 Submitted via Postal Card
Overall Experience

Our friend has been in Millbeck for a number of years now and we visit when able. The staff are always welcoming and friendly and pay our friend attention and check on her needs when they come into the room, she always has praise for the staff and their care as well as the food choice and seems very comfortable living there.

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Review from Pamela H (Sister-in-law of Resident) published on 2 November 2022 Submitted via Postal Card
Overall Experience
Very friendly, staff are lovely.

Very clean with good food.

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Review from Steve E (Son of Resident) published on 19 May 2022 Submitted via Postal Card
Overall Experience

My mam came into Millbeck from a hospital admission of frequent UTI's. It was a hard decision to make at the time due to COVID and not allowing visitors. However, the staff at Millbeck made this easy due to the care and love shown to settled her in. Staff ensured I got regular video calls with my mam. My mam enjoyed activities and sitting with other residents. She enjoyed her time in Millbeck and made some great friends.

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Review from J H (Daughter of Resident) published on 26 April 2022 Submitted via Postal Card
Overall Experience

The kindness and dedication of the staff are outstanding. In very demanding circumstances, they are always striving to deliver their very best care for residents and families. My whole family are very grateful!

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Review from Lynn B (Daughter of Resident) published on 8 March 2022 Submitted via Postal Card
Overall Experience
Millbeck staff are second to none. Always have been. They take great care of my mum and all of her needs.
They always inform us of any issue no matter how small.

I always feel my mum is safe, cared for and would recommend Millbeck to anyone considering a care home for any relative. 5*.

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Review from Bill B (Son of Resident) published on 8 March 2022 Submitted via Postal Card
Overall Experience
All checks were carried out by staff prior to admittance to home. Staff thorough in all respects, while still being friendly. Given quick follow-up re Mum's condition after hospital visit.

All good.

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Review from J K (Daughter of Resident) published on 7 January 2022 Submitted via Postal Card
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Staff have provided excellent care to my father as he has been poorly recently.

Staff are always friendly towards residents and family members.

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Review from Pam T (Daughter of Resident) published on 8 December 2021 Submitted via Postal Card
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This is a professionally run care home where staff go the extra mile to make the residents feel at home and comfortable. My mum is not only an old lady but has also lost her sight. It is amazing how all care staff have helped with her needs. As a family, we are delighted with the care Mum gets. All the staff, from the manager, team leaders, carers, cooks and cleaners are lovely.

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Review from Lorraine O (Daughter of Resident) published on 26 August 2021 Submitted via Postal Card
Overall Experience

We cannot fault Milbeck Care Home in Norton for their care of my mam. Nothing is a problem to them, the staff have an amazing rapport with my mam which shows when we visit. The entertainment during lockdown was amazing, which allowed her family, who are key workers, to continue working throughout the pandemic. Many thanks.

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Review from Julie H (Daughter of Resident) published on 21 June 2021 Submitted via Postal Card
Overall Experience
Lovely residential home.

Great staff who create a second home atmosphere.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 December 2018
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (4) & Events (0)

News
  • 19 Dec 2025

    Residents and colleagues at Anchor care homes across County Durham and Cleveland are embracing the festive spirit in style. From crafting Christmas decorations and singing carols, to decorating trees and...

  • 03 Oct 2025

    A care home in Norton is looking to bring together the local community to mark Silver Sunday. Age UK’s Silver Sunday (5 October) is a national day where communities come...

  • 10 Oct 2024

    Anchor, England’s largest not-for-profit provider of care and housing for people in later life, is proud to announce it has five colleagues, and one team in the North East regional...

Upcoming Events

There are no upcoming events for Millbeck.

Awards / Recognitions (16)

  • 30 Jan 2026Recipient: Anchor
  • 31 Jan 2025Recipient: Anchor
  • 31 Jan 2024Recipient: Anchor

Accreditations

There are no accreditations posted yet for Millbeck.

Meet the Team (0)

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