
My parents lived at Millbeck, and the staff treat both of them like familyStephen T(Son of Resident/Service User)

I have nothing but praise for every member of staff in the homeAngela A(Daughter of Resident/Service User)

She says the staff are like her family. When visiting her staff are always kind and polite.K E(Friend of Resident/Service User)

My parents lived at Millbeck, and the staff treat both of them like familyStephen T(Son of Resident/Service User)

I have nothing but praise for every member of staff in the homeAngela A(Daughter of Resident/Service User)

She says the staff are like her family. When visiting her staff are always kind and polite.K E(Friend of Resident/Service User)

Anchor's Millbeck in Norton is a home supporting up to 30 older people to live a comfortable lifestyle.
The home is situated a short distance away from local shops and amenities, within a leafy village setting and continues to welcome new residents.
The home strives to deliver a range of residential care services, including respite care and long-term care for those who can no longer look after themselves. Millbeck also provides...
Care Provided by Millbeck
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 30 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Fees can vary depending on care needs and other factors. Colleagues at Millbeck will be happy to discuss our weekly fees with you and what our fees include.
The price(s) shown are provided by the care home. Contact Millbeck for full pricing details and T&Cs.
Contact Millbeck to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Anchor
- Voluntary / Not for Profit Owned
Person in charge
- Debra Dowd (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (30)
Visiting
- Visitors are welcome at Millbeck.
Parking
- Onsite parking is available, including disabled spaces.
Millbeck Reviews (62)
Millbeck has a Review Score of 9.7 (9.670) out of 10, based on 20 reviews in the last 2 years.
Over all time Millbeck has 62 reviews.
Very friendly, caring place. My mother refers to the staff as friends, not just carers. The food is excellent, plenty of choice. Spotlessly clean. All the staff go above and beyond helpful. The various activities fill the days.
My dad was a resident at Millbeck Care Home in Norton. This home was very different to any other care home I looked at for Dad. It felt like a "real" home rather than a care home. It has a lovely atmosphere with extremely caring staff who go above and beyond. It is obvious that they form strong attachments to the residents and genuinely care.
Excellent staff, 10/10. Lovely place, very clean. High recommend. Well-fun, friendly, how all homes should be run.
I would recommend Millbeck to anyone needing a caring environment for their loved one.
When Millbeck identified additional needs they always listened to and worked effectively with the specialist medical teams, the District Nurses, the local GP surgery and her family. As Mum's needs increased, Millbeck welcomed her back from the hospital into her calm peaceful home.
Mum-in-law had accessed other care homes, the difference between them and Milbeck is unreal. At Milbeck she is treated with dignity and respect, her care is person-centred. Nothing is too much trouble, the staff are hard-working, professional and friendly and caring. Managers and team leaders are approachable and helpful. Mum-in-law is given lots of choices for meals and they are presented in a lovely manner, she says the food is nice. The family are delighted with the care she is receiving and are so grateful she was offered a place.
My father continues to receive excellent care at this wonderful care home, where everyone works together as a team to give him the very best support he could have. I visit him regularly and have seen incredible consistency in all departments; everyone seems dedicated to give their best, which is great for residents. He is happy and content in their care, and I am extremely grateful for all they do.
Comfortable and happy environment.
There are not enough words to say how much our family appreciate all the love, care and compassion all members of staff showed to my Dad during the 6 years he lived at Millbeck and particularly during his final illness. They are a wonderful team and it's been a privilege knowing every one of them.
Mam has settled really well. The staff are attentive to her needs and she enjoys her time at Millbeck. Activities happen each week and mam enjoys the activities. The staff are always available to discuss mam's care and nothing is too much for them. We as a family are really happy that mam is happy and settled.
Our friend has been in Millbeck for a number of years now and we visit when able. The staff are always welcoming and friendly and pay our friend attention and check on her needs when they come into the room, she always has praise for the staff and their care as well as the food choice and seems very comfortable living there.
Very clean with good food.
My mam came into Millbeck from a hospital admission of frequent UTI's. It was a hard decision to make at the time due to COVID and not allowing visitors. However, the staff at Millbeck made this easy due to the care and love shown to settled her in. Staff ensured I got regular video calls with my mam. My mam enjoyed activities and sitting with other residents. She enjoyed her time in Millbeck and made some great friends.
The kindness and dedication of the staff are outstanding. In very demanding circumstances, they are always striving to deliver their very best care for residents and families. My whole family are very grateful!
They always inform us of any issue no matter how small.
I always feel my mum is safe, cared for and would recommend Millbeck to anyone considering a care home for any relative. 5*.
All good.
Staff are always friendly towards residents and family members.
This is a professionally run care home where staff go the extra mile to make the residents feel at home and comfortable. My mum is not only an old lady but has also lost her sight. It is amazing how all care staff have helped with her needs. As a family, we are delighted with the care Mum gets. All the staff, from the manager, team leaders, carers, cooks and cleaners are lovely.
We cannot fault Milbeck Care Home in Norton for their care of my mam. Nothing is a problem to them, the staff have an amazing rapport with my mam which shows when we visit. The entertainment during lockdown was amazing, which allowed her family, who are key workers, to continue working throughout the pandemic. Many thanks.
Great staff who create a second home atmosphere.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 December 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (4) & Events (0)
- 19 Dec 2025
Residents and colleagues at Anchor care homes across County Durham and Cleveland are embracing the festive spirit in style. From crafting Christmas decorations and singing carols, to decorating trees and...
- 03 Oct 2025
A care home in Norton is looking to bring together the local community to mark Silver Sunday. Age UK’s Silver Sunday (5 October) is a national day where communities come...
- 10 Oct 2024
Anchor, England’s largest not-for-profit provider of care and housing for people in later life, is proud to announce it has five colleagues, and one team in the North East regional...
There are no upcoming events for Millbeck.
Accreditations
There are no accreditations posted yet for Millbeck.
Meet the Team (0)
There are no Team Members posted yet.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Millbeck to verify any information. View our terms and conditions. Millbeck has an Enhanced Service -more info.