Anchor's Millbeck in Norton is a purpose-built home supporting up to 30 older people to live a comfortable lifestyle, as well as specialising in dementia care. The home is situated a short distance away from local shops and amenities, within a leafy village setting.
The home strives to deliver a range of residential care services, including respite care and long-term care for those who can no longer look after themselves.
The care team get to know customers and work with them to organise wellness activities which match individual and group interests, both in the care home as well as in the local community. Each customer’s individual needs are regularly assessed to ensure their care plans meet their lifestyle requirements. Meals are cooked fresh, from locally sourced and seasonal ingredients where possible, and by highly trained chefs and kitchen staff.
Anchor was proud to be named Best Care Home Operator at the Care Awards in 2015. They are one of England’s largest providers of housing and care for those over 55 years of age and have almost 50 years’ experience as a not-for-profit provider of services to older people. Anchor reinvest the money made into retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass the customer’s expectations.
Group: Anchor
Person in charge: Nicola Morgan (Manager)
Local Authority / Social Services: Stockton-on-Tees Borough Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 30 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Single Rooms: 30
Rooms with ensuite WC: 30
Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Millbeck: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.5 (maximum of 10) for Millbeck is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Millbeck in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.483 for Millbeck is calculated as follows: ( (76 Excellents x 5) + (24 Goods x 4) + (17 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 118 Ratings = 4.483
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Millbeck is based on 6 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 6 Reviews ÷ 6 Target = 1.000
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Millbeck has a Review Score of 9.5 (9.483) from 10 Reviews
Review submitted from a Website Submission by Andrea L (Niece of Resident) on Sunday 20 May 2018. Relates to May 2018.
I have just returned from Millbeck after spending a lovely day with residents and visitors celebrating The Royal Wedding. A Big Thank You to all the staff who worked very hard to make this a special day. WELL DONE!
How likely would you be to recommend Millbeck? Extremely Likely
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Review submitted from a Postal Card by Patricia W (Resident) on Wednesday 25 April 2018. Relates to March 2018.
I have been in Millbeck for 18 months and I am very happy here. I know my family do not have to worry about me as they know I am happy and content.
How likely would you be to recommend Millbeck? Extremely Likely
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Review submitted from a Postal Card by Barbara F (Daughter of Resident) on Tuesday 13 March 2018. Relates to February 2018.
I am happy in the knowledge my father is happy, content cared for, respected and above all safe in your care.
How likely would you be to recommend Millbeck? Extremely Likely
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Review submitted from a Postal Card by Lorraine O (Daughter of Resident) on Friday 9 March 2018. Relates to February 2018.
My mam has been a resident of Millbeck for 18 months. It was a very difficult decision to make for her to go into residential care after caring for her at home. From day 1 we as a family have been delighted with her care. Nothing is to much trouble in order for mu mam to feel safe and comfortable. We feel her dementia has improved due to stimulation. We are all made to feel part of what is like a lovely family.
How likely would you be to recommend Millbeck? Extremely Likely
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Review submitted from a Postal Card by Joan S (Daughter of Resident) on Tuesday 1 August 2017. Relates to July 2017.
I attended the 'Millbeck's Got Talent Show' and BBQ on Saturday July 22nd. The event was truly inspirational. The manager, her deputy, the activities co-ordinator, along with the staff and the chef had done an amazing job in engaging the residents in such a wonderful experience, followed by an excellent meal. The residents sang, played percussion instruments and one read a poem. The staff also joined in the entertainment.
The effort and care taken to involve the residents was amazing, the whole room was filled with smiles and laughter. The experience has really motivated my mum and helped her feel part of a special group.
The friendliness, care and devotion of the staff makes Millbeck feel more like a family than a care home. I do not live in the Norton area but I would never dream of moving Mum closer as Millbeck cannot be matched for its level of care and dedication towards its residents.
How likely would you be to recommend Millbeck? Extremely Likely
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Review submitted from a Website Submission by Julie H (Daughter of Resident) on Saturday 22 July 2017. Relates to July 2017.
My mum is a resident at Millbeck Residential Home in Norton and we initially went to view it, as it was highly recommended by a friend who's mum had also been a resident. She spoke very highly about it and how right she was. Mum moved in eight months ago and she absolutely loves it. It has been the best thing that could have happened to her after my dad died and left her a widow in her late 70s. Since she moved in, she has chosen to spend Christmas Day, Easter and Mothers Day with her new friends in Millbeck, as she now thinks of it as her home. I have just come back from a summer barbeque and 'Millbecks got Talent' afternoon where once again the staff have gone massively above and beyond anyone's expectations to make a day that is really special, not only for the residents but the families as well. Everyone is welcome and it really is one big community. The food is very good and the staff are excellent, giving every resident the time and respect that they deserve as individuals. First Class.
How likely would you be to recommend Millbeck? Extremely Likely
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Review submitted from a Website Submission by Keely E (Friend of Resident) on Wednesday 15 March 2017. Relates to March 2017.
I visit a resident in Millbeck on a regular basis and she is very happy with the care she receives, I find the staff are always welcoming, friendly and respectful. Residents appear to be happy and looked after very well.
How likely would you be to recommend Millbeck? Extremely Likely
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Review submitted from a Postal Card by Ann S (Resident) on Tuesday 25 October 2016. Relates to October 2016.
I am supported by all te staff at Millbeck and love my flat.
How likely would you be to recommend Millbeck? Extremely Likely
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Review submitted from a Postal Card by Sheila G (Wife of Resident) on Tuesday 25 October 2016. Relates to October 2016.
Not enough staff to spend any time with residents, could do with buzzers answered quicker.
How likely would you be to recommend Millbeck? Likely
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Review submitted from a Postal Card by Veronica W (Resident) on Wednesday 19 October 2016. Relates to October 2016.
I am very satisfied with all the care and attention the staff give to me.
How likely would you be to recommend Millbeck? Extremely Likely
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February 2018
December 2016
Recipient: Millbeck
Date: Thursday 01 Dec 2016