
My parents lived at Millbeck, and the staff treat both of them like familyStephen T(Son of Resident/Service User)

I have nothing but praise for every member of staff in the homeAngela A(Daughter of Resident/Service User)

She says the staff are like her family. When visiting her staff are always kind and polite.K E(Friend of Resident/Service User)

My parents lived at Millbeck, and the staff treat both of them like familyStephen T(Son of Resident/Service User)

I have nothing but praise for every member of staff in the homeAngela A(Daughter of Resident/Service User)

She says the staff are like her family. When visiting her staff are always kind and polite.K E(Friend of Resident/Service User)

Anchor's Millbeck in Norton is a home supporting up to 30 older people to live a comfortable lifestyle.
The home is situated a short distance away from local shops and amenities, within a leafy village setting and continues to welcome new residents.
The home strives to deliver a range of residential care services, including respite care and long-term care for those who can no longer look after themselves. Millbeck also provides...
Care Provided by Millbeck
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 30 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Fees can vary depending on care needs and other factors. Colleagues at Millbeck will be happy to discuss our weekly fees with you and what our fees include.
The price(s) shown are provided by the care home. Contact Millbeck for full pricing details and T&Cs.
Contact Millbeck to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Anchor
- Voluntary / Not for Profit Owned
Person in charge
- Debra Dowd (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (30)
Visiting
- Visitors are welcome at Millbeck.
Parking
- Onsite parking is available, including disabled spaces.
Millbeck Reviews (62)
Millbeck has a Review Score of 9.7 (9.670) out of 10, based on 20 reviews in the last 2 years.
Over all time Millbeck has 62 reviews.
My mother was in Millbeck for 18 months after the death of my father (both in mid 90s). My mother was not suited in any way to care home life. She wasn't sociable and didn't want anyone else's company. She was quite fussy with food, so the majority of the time she didn't want to be at Millbeck, and at times could let staff know this and was on occasions difficult. Staff went out of their way to accommodate her into the life of the home and try to make her final months as best and comfortable as they properly could. They were very patient, understanding and supportive. I would recommend this home unreservedly.
My mother has now moved to a new care home where she has made a good physical recovery and is enjoying life again. She is more active and enjoys interacting with the carers at the new home. They enjoy her company and comment on how pleased they are that she has come to their home.
Millbeck clearly was not a good fit for my mum. If I was considering a home for a loved one, I would not take a risk on Millbeck as they clearly are not trained or experienced in dealing with people with dementia.
Thank you for your review. The health and wellbeing of our residents is always our top priority. As you know, we are aware of the matters you've raised and are investigating this in line with our complaints process. If you would like to talk anything through or have further questions in the...
Millbeck is such a lovely place, the staff and manager were all so friendly, and the food was lovely with so many choices. My nana always felt safe there, and I knew my nana received amazing care. There's always plenty of activities to do
My good friend has lived at Millbeck for a couple of years now, and she is thriving. She says the staff are like her family. When visiting her staff are always kind and polite. My friend has said she wishes she moved in well before she did, she loves it at Millbeck and every staff member, care, kitchen, house keeping and management.
I have been visiting my auntie at Millbeck Care Home and I have never seen her looking so happy and content in a long time she has told me that staff are fantastic and treat her with dignity and respect at all times and could not praise them enough. Each time I visit , all staff including management to housekeepers, make me feel welcome, this gives me peace of mind knowing she is happy and well looked after.
My parents lived at Millbeck, and the staff treat both of them like family, with dignity and respect at all times. The home is second to none.
I have many experiences with Millbeck Care Home as my mother has been a resident for approximately 18 months now, and I have nothing but praise for every member of staff in the home which I find so much relief, as we have been involved with other homes and not had much luck with them. Millbeck is so different from all the rest. On a few occasions I have spoken to cares regarding my mum's health, for example in asking if they have noticed a mark on her leg the reply I got was "I have taken a photo this morning and the nurse is coming out to see her today" what more can you ask for anyone. I am due to get my sister moved into Millbeck next week as she has Parkinson's this is the only home I know where she will be looked after like my mum is.
Millbeck is an excellent care home. My mother has been well and affectionately cared for for the last two years. The staff are invariably kind, attentive and efficient, the food is good and I would recommend to anyone.
I visit the home on an almost daily basis to visit my mother. She moved in and year ago and during that year she has received excellent care. Staff are caring, friendly and helpful. They respect residents dignity and try to consider their likes and dislikes as much as possible. I always feel reassured that my mum is receiving the best care at Millbeck.
Millbeck is warm & friendly with lovely staff, good food and cosy rooms. I'm really happy with the care my mom receives. We feel she is happy there and we feel welcome each visit. Brilliant outdoor area and activities.
I visit my friend on a fortnightly basis, all the staff from the managers to the care team at millbeck care home amaze me they are so friendly, helpful and very compassionate nothing is ever too much trouble, my friend has lived at millbeck for a number years now due to a deteriorating health condition, it is such a comfort to myself to see my friend happy and healthy but more importantly very well cared for from the staff, my friend states the meals are wonderful with plenty of choices and very tasty I have to agree as I myself have stayed for meals by pre booking before visiting my friend the day before, my friends room is comfortably decorated with a spacious room and an excellent view of the garden and maintained to the highest of cleanliness, activities are very well planned and displayed throughout the care home with the staff doing some excellent fates throughout the year, I would highly recommend millbeck to my friends and family if they ever required a care home facility.
Millbeck is a warm and friendly with lovely staff. The food is good and rooms are cosy. I am really happy with the care my very good friend receives. I feel she is happy there I am made to feel welcome on every visit, really good activities and outdoor area.
Millbeck is such an amazing care home when my nana first went into Millbeck I was so sceptical and worried but I've never felt such contentment with her in there the staff are gorgeous and so welcoming we always feel at ease especially with the manager we know her already we're so lucky to have Millbeck. My nana is so happy every time we go see her.
Overall a very nice care home but the rooms are getting shabby. Feel they are due some redecoration. Also if we could know the door code to get in would be better instead of waiting outside in the cold for someone to open it. Also my mum says needs more variety in the food options.
Thank you for taking the time to review Millbeck and we are pleased that you rate our care/ support as excellent. I appreciate you taking the time to discuss your feedback with me in terms of your Mum's care. We're happy to update our residents' rooms as needed, by re-decorating and arranging new...
My father is very happy at Millbeck. He has an excellent relationship with the staff, who are all patient and kind. As a visitor, I find the staff polite and helpful. They take a genuine interest in my father and do everything possible to make his life in Millbeck a comfortable one. He also tells me that the food is usually excellent and he can have a glass of wine with his meal!
We are very pleased with how everything has gone over the last months and it's great to see Mum settling in so well.
I first knew of Millbeck when a lovely lady I cared for in her own home moved there. So when another lady I cared for told me she was going into a home, I immediately recommended Millbeck. I'm always made to feel welcome by all staff. The lady I visit now has a lovely room withe everything she needs. There is always a member of staff popping in to ask my friend if she needs anything.
Since moving to Millbeck, Dad has enjoyed the comfort, care and social opportunities that the staff work so hard to provide. I enjoy visiting and seeing him so settled, and leave knowing he has a great level of care and safety.
Residents are all treated with respect and dignity.
Visitors are made welcome and there is a good range of activities which run throughout the week.
My father has been a resident now for almost 2 years, the continuing service by the staff is outstanding. My dad suffers with dementia but this doesn't stop the staff showing wonderful care and consideration at all times. At times the staff are under resourced but the service doesn't seem to diminish due to the quantity of the employees. I, with my family visit most days and see first hand the challenges they have. I commend them on their enthusiasm and professionalism. Well done all!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 December 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (4) & Events (0)
- 19 Dec 2025
Residents and colleagues at Anchor care homes across County Durham and Cleveland are embracing the festive spirit in style. From crafting Christmas decorations and singing carols, to decorating trees and...
- 03 Oct 2025
A care home in Norton is looking to bring together the local community to mark Silver Sunday. Age UK’s Silver Sunday (5 October) is a national day where communities come...
- 10 Oct 2024
Anchor, England’s largest not-for-profit provider of care and housing for people in later life, is proud to announce it has five colleagues, and one team in the North East regional...
There are no upcoming events for Millbeck.
Accreditations
There are no accreditations posted yet for Millbeck.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Millbeck
What types of Care is Millbeck registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Millbeck have?
There are 30 Single Rooms.
What are the Facilities & Services at Millbeck?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is Millbeck to the centre of Stockton-on-Tees?
1.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Millbeck to verify any information. View our terms and conditions. Millbeck has an Enhanced Service -more info.