
My parents lived at Millbeck, and the staff treat both of them like familyStephen T(Son of Resident/Service User)

I have nothing but praise for every member of staff in the homeAngela A(Daughter of Resident/Service User)

She says the staff are like her family. When visiting her staff are always kind and polite.K E(Friend of Resident/Service User)

My parents lived at Millbeck, and the staff treat both of them like familyStephen T(Son of Resident/Service User)

I have nothing but praise for every member of staff in the homeAngela A(Daughter of Resident/Service User)

She says the staff are like her family. When visiting her staff are always kind and polite.K E(Friend of Resident/Service User)

Anchor's Millbeck in Norton is a home supporting up to 30 older people to live a comfortable lifestyle.
The home is situated a short distance away from local shops and amenities, within a leafy village setting and continues to welcome new residents.
The home strives to deliver a range of residential care services, including respite care and long-term care for those who can no longer look after themselves. Millbeck also provides...
Care Provided by Millbeck
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 30 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Fees can vary depending on care needs and other factors. Colleagues at Millbeck will be happy to discuss our weekly fees with you and what our fees include.
The price(s) shown are provided by the care home. Contact Millbeck for full pricing details and T&Cs.
Contact Millbeck to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Anchor
- Voluntary / Not for Profit Owned
Person in charge
- Debra Dowd (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (30)
Visiting
- Visitors are welcome at Millbeck.
Parking
- Onsite parking is available, including disabled spaces.
Millbeck Reviews (62)
Millbeck has a Review Score of 9.7 (9.670) out of 10, based on 20 reviews in the last 2 years.
Over all time Millbeck has 62 reviews.
This has been a strange year due to Covid. Millbeck has been amazing they have gone above and beyond to keep our families safe. We have had video calls, video messages of all the lovely activities the residents have been doing. All the staff are so caring, they are all our extended family. Rooms, food and all the facilities are 100%. My mam is so happy living at Millbeck.
During these difficult times of COVID-19 Millbeck staff have been amazing, nothing has been too much trouble. They have rung to keep me updated with the situation, have been happy for me to contact the home at any time to ask how my aunty is.
Superb resident-centred care in the most difficult of circumstances. I cannot thank the staff enough for looking after my father in such a calm, friendly and safe fashion. Real healthcare heroes.
My mam is a resident at Millbeck and has been there for a year. The staff are truly caring and wonderful. We went back for Mams birthday in October (we live away) and were overwhelmed with how well and happy she was. A birthday meal was put on for her and the family. It was so lovely. The staff go above and beyond to please their residents and keep them smiling. Very entertaining as well. Thank you so much for all you do.
A fantastic team. I could not wish for my Grandma to be in better care. As we struggle through COVID-19, the thought of the carers has been unbelievable. They have video messaged us so that my Grandma can speak to us and see us, which to me, is above and beyond their line of work, especially now as they are even busier. Thank you, everyone. Seeing my Grandma happy and smiling is all I need.
My Mother in Law has been a resident at Millbeck for a year now. I cannot praise all the staff enough. They go above and beyond for all residents. My Mother in Law is so happy and loves all the girls. It gives us peace of mind she is safe and very well looked after, especially with what is going on at the moment (Coronavirus).
I like Millbeck because the staff are very polite and helpful. Also, I like how your staff change shift because there is always somebody on the floor. The last place my mother was in, they all changed over at the same time, leaving nobody on the floor which is a bad idea. Keep up the good work. People must sign in and out - you must get the staff to tell people because some people forget. Also, is there a camera above the main entrance?
Very professional approach with friendly, caring and helpful staff who have made my mum, her family and friends welcome and accepted. This provides the reassurance that my mum is in capable hands.
I visit my auntie once a week. I find staff are pleasant but very busy, meaning residents can become a bit isolated in their rooms and they could do with some motivation to go out or get involved with indoor activities which are good at this care home. The laundry system is a bit haphazard with clothes going missing and getting mixed up, but they are trying to improve.
Thank you for taking the time to review Millbeck and we are pleased that you rate our activities as excellent. We have a full programme of activities and trips based on our resident's interests but we respect their wishes if they do not wish to participate. We have recently re-organised our laundry...
The chef even made my mum a birthday cake as it was her 92nd birthday whilst she was in there.
We are hopeful for a long term room when one comes available. Millbeck is clean and kept tidy and is an absolutely refreshing change from others we had researched.
Millbeck is conveniently located with a pleasant outlook from resident's rooms and communal areas. The staff are friendly and very helpful, treating the residents with respect and caring for their dignity. The food choices are very good and the catering team will accommodate special requests/needs. The garden areas could do with a bit of care, but as it is early in the season I am sure this will be all in hand.
Millbeck is a very clean and welcoming home. It has a very happy atmosphere, which is due to the wonderful staff.
The management is always available and extremely helpful.
The staff is caring and understanding, nothing is too much trouble.
The cook and her staff are always ready to help the residents with any dietary needs.
The home is well maintained and interesting new features have been painted on some of the corridor walls.
The gardens are well looked after and give a lovely feeling to Millbeck.
My mother is happy and settled in this lovely, caring environment and I would not hesitate to recommend it.
I discovered this care home by chance when I drove past one day and I called in and was made to feel very welcome and a member of staff offered to show me around and answered questions. What struck me immediately was the homely feel it had and there were no unpleasant smells commonly associated with care homes. I then made an appointment to speak with the manager with a view to my father being placed here. After this, I managed to get Dad promptly placed where he was for two years and one month. The staff were very accommodating and I never felt worried about asking them for help. They all treated my father like he was a member of their own family. He quickly settled and loved joining in with all the activities which were numerous and varied. The staff were very good at communicating with me whenever they had any concerns about my father's health. My Dad passed away in February and from the outset, I felt that I had made the right choice of home for him.
I have been in Millbeck since 3 years gone March. I am treated just like one of a family. Help is always at hand day or night. Thank you very much.
I have been in Millbeck for 18 months and I am very happy here. I know my family do not have to worry about me as they know I am happy and content.
I am happy in the knowledge my father is happy, content cared for, respected and above all safe in your care.
I attended the 'Millbeck's Got Talent Show' and BBQ on Saturday July 22nd. The event was truly inspirational. The manager, her deputy, the activities co-ordinator, along with the staff and the chef had done an amazing job in engaging the residents in such a wonderful experience, followed by an excellent meal. The residents sang, played percussion instruments and one read a poem. The staff also joined in the entertainment.
The effort and care taken to involve the residents was amazing, the whole room was filled with smiles and laughter. The experience has really motivated my mum and helped her feel part of a special group.
The friendliness, care and devotion of the staff makes Millbeck feel more like a family than a care home. I do not live in the Norton area but I would never dream of moving Mum closer as Millbeck cannot be matched for its level of care and dedication towards its residents.
I visit a resident in Millbeck on a regular basis and she is very happy with the care she receives, I find the staff are always welcoming, friendly and respectful. Residents appear to be happy and looked after very well.
Not enough staff to spend any time with residents, could do with buzzers answered quicker.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 December 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (4) & Events (0)
- 19 Dec 2025
Residents and colleagues at Anchor care homes across County Durham and Cleveland are embracing the festive spirit in style. From crafting Christmas decorations and singing carols, to decorating trees and...
- 03 Oct 2025
A care home in Norton is looking to bring together the local community to mark Silver Sunday. Age UK’s Silver Sunday (5 October) is a national day where communities come...
- 10 Oct 2024
Anchor, England’s largest not-for-profit provider of care and housing for people in later life, is proud to announce it has five colleagues, and one team in the North East regional...
There are no upcoming events for Millbeck.
Accreditations
There are no accreditations posted yet for Millbeck.
Meet the Team (0)
There are no Team Members posted yet.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Millbeck to verify any information. View our terms and conditions. Millbeck has an Enhanced Service -more info.