Millbeck

High Street, Norton, Stockton-on-Tees TS20 1DQ
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9.9 59 Reviews
  • Millbeck, Stockton-on-Tees
Anchor's Millbeck in Norton is a purpose-built home supporting up to 30 older people to live a comfortable lifestyle. The home is situated a short distance away from local shops and amenities, within a leafy village setting and continues to welcome new residents.

The home strives to deliver a range of residential care services, including respite care and long-term care for those who can no longer look after themselves. Millbeck also provides care for older people living with dementia.

The care team gets to know customers and work with them to organise wellness activities, which match individual and group interests, both in the care home as well as in the local community.

Each customer’s individual needs are regularly assessed to ensure their care plans meet their lifestyle requirements. Meals are cooked fresh, from locally sourced and seasonal ingredients where possible, and by highly trained chefs and kitchen staff.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has 60 years of experience as a not-for-profit provider of services to older people.

They reinvest the money made into retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass the customer’s expectations.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1130
  • Self-Funded Residential Dementia Care: from £1130
  • RESPITE Self-Funded Residential Care: from £1130
  • RESPITE Self-Funded Residential Dementia Care: from £1130

Our colleagues at Millbeck will be happy to answer any questions you have regarding our fees and what is included.

These prices are only a guideline, please contact Millbeck to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Debra Dowd (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Millbeck directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors are welcome at Millbeck.

Parking

  • Onsite parking is available, including disabled spaces.

Millbeck Reviews (59)

9.9

Millbeck has a Review Score of 9.9 (9.868) out of 10, based on 24 reviews in the last 2 years.
Over all time Millbeck has 59 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Millbeck
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Review from Stephen L (Son of Resident) published on 14 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam is a resident at Millbeck and has been there for a year. The staff are truly caring and wonderful. We went back for Mams birthday in October (we live away) and were overwhelmed with how well and happy she was. A birthday meal was put on for her and the family. It was so lovely. The staff go above
and beyond to please their residents and keep them smiling. Very entertaining as well. Thank you so much for all you do.
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Review from Gemma L (Granddaughter of Resident) published on 6 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A fantastic team. I could not wish for my Grandma to be in better care. As we struggle through COVID-19, the thought of the carers has been unbelievable. They have video messaged us so that my Grandma can speak to us and see us, which to me, is above and beyond their line of work, especially now as
they are even busier. Thank you, everyone. Seeing my Grandma happy and smiling is all I need.
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Review from Christine L (Daughter-in-law of Resident) published on 15 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother in Law has been a resident at Millbeck for a year now. I cannot praise all the staff enough. They go above and beyond for all residents. My Mother in Law is so happy and loves all the girls. It gives us peace of mind she is safe and very well looked after, especially with what is going on
at the moment (Coronavirus).
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Review from Kevin M (Son of Resident) published on 4 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I like Millbeck because the staff are very polite and helpful. Also, I like how your staff change shift because there is always somebody on the floor. The last place my mother was in, they all changed over at the same time, leaving nobody on the floor which is a bad idea. Keep up the good work. People
must sign in and out - you must get the staff to tell people because some people forget. Also, is there a camera above the main entrance?
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Review from Carol G (Daughter of Resident) published on 4 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very professional approach with friendly, caring and helpful staff who have made my mum, her family and friends welcome and accepted. This provides the reassurance that my mum is in capable hands.
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Review from Christine C (Niece of Resident) published on 27 November 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I visit my auntie once a week. I find staff are pleasant but very busy, meaning residents can become a bit isolated in their rooms and they could do with some motivation to go out or get involved with indoor activities which are good at this care home. The laundry system is a bit haphazard with clothes
going missing and getting mixed up, but they are trying to improve.
Reply from Debra Dowd, Manager at Millbeck

Thank you for taking the time to review Millbeck and we are pleased that you rate our activities as excellent. We have a full programme of activities and trips based on our resident's interests but we respect their wishes if they do not wish to participate. We have recently re-organised our laundry to ensure that this provides our residents with the best possible service. We are pleased that you feel that this has improved.

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Review from Linda S (Daughter of Resident) published on 19 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has just spent 2 weeks in Millbeck for respite, first time ever so we were apprehensive but from the moment we went through the doors, we were met by friendly, pleasant, helpful staff from the housekeeping, admin, carers and catering.
The chef even made my mum a birthday cake as it was her
92nd birthday whilst she was in there.
We are hopeful for a long term room when one comes available. Millbeck is clean and kept tidy and is an absolutely refreshing change from others we had researched.
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Review from R G (Daughter of Resident) published on 21 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Millbeck is conveniently located with a pleasant outlook from resident's rooms and communal areas. The staff are friendly and very helpful, treating the residents with respect and caring for their dignity. The food choices are very good and the catering team will accommodate special requests/needs.
The garden areas could do with a bit of care, but as it is early in the season I am sure this will be all in hand.
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Review from G M (Son of Resident) published on 10 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Millbeck is a very clean and welcoming home. It has a very happy atmosphere, which is due to the wonderful staff.
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Review from P T (Daughter of Resident) published on 25 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Millbeck has a friendly welcoming atmosphere.
The management is always available and extremely helpful.
The staff is caring and understanding, nothing is too much trouble.
The cook and her staff are always ready to help the residents with any dietary needs.
The home is well maintained and interesting
new features have been painted on some of the corridor walls.
The gardens are well looked after and give a lovely feeling to Millbeck.
My mother is happy and settled in this lovely, caring environment and I would not hesitate to recommend it.
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Review from Lesley S (Daughter of Resident) published on 25 March 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
I discovered this care home by chance when I drove past one day and I called in and was made to feel very welcome and a member of staff offered to show me around and answered questions. What struck me immediately was the homely feel it had and there were no unpleasant smells commonly associated with
care homes. I then made an appointment to speak with the manager with a view to my father being placed here. After this, I managed to get Dad promptly placed where he was for two years and one month. The staff were very accommodating and I never felt worried about asking them for help. They all treated my father like he was a member of their own family. He quickly settled and loved joining in with all the activities which were numerous and varied. The staff were very good at communicating with me whenever they had any concerns about my father's health. My Dad passed away in February and from the outset, I felt that I had made the right choice of home for him.
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Review from Nancy M (Resident) published on 10 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been in Millbeck since 3 years gone March. I am treated just like one of a family. Help is always at hand day or night. Thank you very much.
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Review from Patricia W (Resident) published on 26 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been in Millbeck for 18 months and I am very happy here. I know my family do not have to worry about me as they know I am happy and content.
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Review from Barbara F (Daughter of Resident) published on 13 March 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I am happy in the knowledge my father is happy, content cared for, respected and above all safe in your care.
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Review from Joan S (Daughter of Resident) published on 2 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I attended the 'Millbeck's Got Talent Show' and BBQ on Saturday July 22nd. The event was truly inspirational. The manager, her deputy, the activities co-ordinator, along with the staff and the chef had done an amazing job in engaging the residents in such a wonderful experience, followed by an excellent
meal. The residents sang, played percussion instruments and one read a poem. The staff also joined in the entertainment.


The effort and care taken to involve the residents was amazing, the whole room was filled with smiles and laughter. The experience has really motivated my mum and helped her feel part of a special group.


The friendliness, care and devotion of the staff makes Millbeck feel more like a family than a care home. I do not live in the Norton area but I would never dream of moving Mum closer as Millbeck cannot be matched for its level of care and dedication towards its residents.

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Review from Keely E (Friend of Resident) published on 20 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visit a resident in Millbeck on a regular basis and she is very happy with the care she receives, I find the staff are always welcoming, friendly and respectful. Residents appear to be happy and looked after very well.
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Review from Sheila G (Wife of Resident) published on 8 November 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Not enough staff to spend any time with residents, could do with buzzers answered quicker.
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Review from Ann S (Resident) published on 26 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am supported by all te staff at Millbeck and love my flat.
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Review from Veronica W (Resident) published on 21 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very satisfied with all the care and attention the staff give to me.
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Current Review Score: 9.9 (9.868)

Overview of Review Score

The Review Score of 9.9 (9.868) out of 10 for Millbeck is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.868 for Millbeck is calculated as follows: ( (253 Excellents x 5) + (31 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 287 Ratings = 4.868
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Millbeck is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Dec 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (15)

Meet the Team (0)

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