Inglewood (Cumbria) Ltd

139 Dalston Road, Carlisle CA2 5PG
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9.4 32 Reviews
  • Inglewood (Cumbria) Ltd, Carlisle
Located in Cumbria, Inglewood care home is a purpose built home offering residential care for the elderly.

There are 24 rooms in total, with 13 of these offering en-suite facilities. Each room is furnished and pleasantly decorated, and residents are welcome to furnish their rooms themselves if preferred.

Residents have access to a number of spacious lounges where they can relax and socialise, as well as well-presented gardens and a memory room. A hairdressing salon is also available, with a hairdresser available once a week. Varied and nutritional meals are offered to residents, and all dietary requirements can be catered for.

There is a stairlift, a lift, and wheelchair access, making the building and its rooms accessible to all residents.

Inglewood is close to local shops and other amenities and is also only a short drive away from a public park.

Experienced staff members devise individualised care plans, ensuring that the needs and requirements of each resident are met.
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Care Provided by Inglewood (Cumbria) Ltd

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 26 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1545 – £1545
  • Self-Funded Residential Dementia Care: £1545 – £1545
  • RESPITE Self-Funded Residential Care: £1545 – £1545
  • RESPITE Self-Funded Residential Dementia Care: £1545 – £1545
The price(s) shown are provided by the care home. Contact Inglewood (Cumbria) Ltd for full pricing details and T&Cs.

Contact Inglewood (Cumbria) Ltd to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Inglewood (Cumbria) Ltd to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Lauren James (Home Manager)

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (22)
  • Couples/Companion Rooms (2)

Visiting

  • No visiting restrictions at Inglewood, no is booking essential.

Parking

  • Free parking available for visitors.

Inglewood (Cumbria) Ltd Reviews (32)

9.4

Inglewood (Cumbria) Ltd has a Review Score of 9.4 (9.421) out of 10, based on 17 reviews in the last 2 years.
Over all time Inglewood (Cumbria) Ltd has 32 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Inglewood (Cumbria) Ltd
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Total of 32, showing 1-20
Review from Ruth H (Granddaughter of Resident) published on 11 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy with the care and support given, my grandparents were supported and cared for in a warm and friendly environment. As guests, we also always felt welcome to visit. A great place.
Reply from Kim Rogerson, Director at Inglewood (Cumbria) LtdThank you for your kind review. We are delighted to hear that your grandparents were cared for in a warm, friendly and supportive environment at Inglewood Care Home. It is wonderful to know that both they and your family felt welcomed and comfortable during visits. Creating a homely atmosphere where residents and their loved ones feel valued and supported is extremely important to us, and your lovely comments mean a great deal to the whole team. Thank you again for taking the time to share your experience.
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Review from Andrew H (Grandson of Resident) published on 1 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the time I've been visiting Inglewood I've always been greeted with warmth and an accurate update on my grandparents.This level of care has been matched in relation to my grandparents' care who have been shown excellent levels of interest in them. As people in relation to their medical needs.
The food, events, lounge rooms, smiles, and homely bedrooms have made their time here a happy period. Especially in relation to the passing of grandad. Staff were hugely respectful and considerate in his last chapter.
Reply from Kim Rogerson, Director at Inglewood (Cumbria) LtdThank you so much for your kind and thoughtful review.

We are truly touched by your lovely comments and are so pleased that both you and your grandparents have felt warmly welcomed and supported during your time with us at Inglewood Care Home. It means a great deal to hear that our team's care, communication and genuine interest in your grandparents as individuals has made such a positive difference.

We are especially grateful for your words regarding your grandad's final chapter. Supporting residents and their families with dignity, compassion and respect at such an important time is something we hold very close to our hearts, and your recognition of the team's kindness will mean so much to everyone.

Thank you again for taking the time to share your experience. We are delighted that the food, activities, homely environment and daily interactions have helped create happy memories for your family during such an emotional period.
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Review from Martin T (Son of Resident) published on 24 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
What can I say about Inglewood, other than it is a very special place !!


The thing that makes it stand out are the staff. They are so professional, friendly and always seem to have a smile on their face. We were always greeted with warmth and the offer of a tea or coffee ! A great team who excel

at their work.


We had looked at a number of homes before deciding on Inglewood, and what a great choice it was ! Everywhere was clean, bright and the home cooked food was very much appreciated by both mum and dad.


Our parents were treated with respect and genuine fondness, for which we will be eternally grateful. Every member of staff knew them and would immediately inform us of any concern. This reassurance was invaluable.


If you are looking for a care home which is as special as your parent or parents, then Inglewood is for you !!


Thanks once again to you all, you should be so proud of the care you show every resident at Inglewood.

Reply from Kim Rogerson, Director at Inglewood (Cumbria) LtdThank you so much for such a heartfelt and generous review - it truly means the world to us all here at Inglewood.

Your kind words about our team have really touched everyone. We're so proud of the care, professionalism and warmth they bring each day, and it's lovely to hear that this made such a difference to your experience. The kettle is always on, so we're glad you felt at home enough to enjoy a cuppa with us too!

Thank you for trusting us with your parents' care - we know how important that decision is, and we're so pleased you felt Inglewood was the right choice.

Your words of appreciation and recommendation are incredibly kind, and we'll be sure to share them with the whole team. It really does make us proud of what we do.

Thank you again
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Review from C O (Sister of Resident) published on 21 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very friendly and welcoming. The food is good and general care and concern for residents excellent. The rooms are nicely decorated and kept clean and tidy. We are very pleased with the general upkeep of the home overall.
Reply from Kim Rogerson, Director at Inglewood (Cumbria) LtdThank you so much for your lovely review it really means a lot to all of us here.
Were so pleased to hear that youve found the team friendly and welcoming, as thats exactly the kind of atmosphere we try to create every day. Its also great to know youre happy with the food, the cleanliness of the rooms, and how the home is maintained overall.
Most of all, your kind words about the care and attention our residents receive are truly appreciated. Thats what matters most to us, so its really reassuring to hear that its coming through.
Thanks again for taking the time to share your experience it genuinely means a lot to the whole team
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Review from K H (Granddaughter of Resident) published on 17 April 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
The home was very helpful and incredibly caring of my grandad in his last few days. They sat with him during his last days, keeping him company and taking time to get to know the things he liked. They supported my parents through the whole process making it easier to navigate. An incredibly caring and
warm staff. We are so grateful for their time and love during what was a difficult time.
Reply from Kim Rogerson, Director at Inglewood (Cumbria) LtdThank you for your kind and thoughtful review. We are so sorry for your loss and are truly grateful you took the time to share your experience.

It means a great deal to hear that your grandad was cared for with compassion and dignity in his final days.

We are also pleased that we could support your parents during such a difficult time and help make things a little easier to navigate. Your words about our caring and warm team will mean so much to everyone here.

Please accept our heartfelt condolences, and thank you again for sharing such a touching tribute.
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Review from Christine H (Daughter of Resident) published on 17 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 101 year old dad died at the care home on Wednesday 11th March this year.
He had been in Inglewood for four and a half months and was shown exceptional kindness and care during that time. All the staff went out of their way to make dad feel welcome and settled at a time in his life when he was
suffering from a deal of pain and discomfort. He was always kept as comfortable as possible and in receipt of appropriate medical care. During his last few days he needed to be supported with end of life care and the staff made sure that he was not on his own when he eventually passed away. But the staff went further and made sure that his family were kept fully informed and supported during a difficult time for us all. It was especially gratifying to see four of the staff at his funeral service on Friday 20th March.
Reply from Kim Rogerson, Director at Inglewood (Cumbria) LtdThank you so much for taking the time to share these kind words. We are truly sorry for your loss and feel honoured to have been able to care for your dad during his time with us.

It means a great deal to hear that he felt comfortable, supported, and welcomed, especially during such a difficult period in his life. Our team always strives to provide compassionate care, and your feedback reassures us that this was reflected in your dad's experience.

We are also pleased that we could support you and your family throughout this time, and that communication was helpful when it mattered most. It was a privilege for some of our team to attend the funeral and pay their respects - your dad clearly meant a great deal to many of us.

Please accept our heartfelt condolences once again, and thank you for your thoughtful review.
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Review from Ann W (Friend of Resident) published on 23 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have recently had a dear friend admitted as a resident to Inglewood Care Home. I am very impressed with the management and nursing carers. They are always friendly helpful and pleasant at all times. Management always available and informative on updates on my friends progress. Carers are very attentive
with dignity and love when attending to her needs. Inglewood is exceptional, a very well run home. Clean and lovely rooms and lounges and all equipped with residence needs. I would have no hesitation in recommending the home to friends and relatives.
Reply from Kim Rogerson, Director at Inglewood (Cumbria) LtdThank you so much for taking the time to share such a heartfelt review. We're delighted to hear that your friend has settled well at Inglewood and that you've been impressed with both our management team and care staff.
It means a great deal to know you find us friendly, helpful and approachable, and that the updates you receive about your friend's progress are informative and reassuring. Respect, dignity and compassionate care are central to everything we do, so your feedback about the attentiveness and kindness shown really is appreciated by the whole team.
We work hard to make Inglewood a homely, safe and welcoming place.
Thank you again for your recommendation
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Review from A S (Daughter of Resident) published on 5 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had been very impressed with Inglewood, from the initial contact with Olav, to Mum being welcomed into Inglewood by friendly and helpful staff. Staff are always willing to help mum with her personal needs, while encouraging her to interact with activities. Her personal care and appearance have improved
since she has moved there. Communication about how Mum is doing is wonderful compared to a previous experience in her previous care home.
Reply from Kim Rogerson, Director at Inglewood (Cumbria) LtdThank you so much for your kind review. Were delighted to hear that your mum has settled in well and that youve felt supported from your very first contact with Olav and the team. Our staff take great pride in delivering personalised care while encouraging residents to stay engaged and connected, so its wonderful to know this has made such a positive difference to your mum.

Were especially pleased that communication has felt reassuring for youworking closely with families is an important part of what we do. Thank you for taking the time to share your experience.
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Review from Carol E (Daughter of Resident) published on 26 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam was a resident in Inglewood for just over a year until she sadly passed away in mid September this year.
I had to look for her a place in residential care when she became unable to safely manage Independent living.Anyone looking for a place of safety,care,compassion,friendship,laughter &
love for a loved one look no further than Inglewood.My mam used to say " its a grand hotel this" & she wasnt wrong.The whole staff team as well as caring for the residents really do look after their relations as well as i found out during mams stay there,always a staff member ready with sometimes a much needed hug or to offer reassurance.
Lovely homecooked food,dietry requirements met,clean homely rooms,spacious communal areas for the many activities that go on & a fantastic staff team.
I havent been back to Inglewood since mam died,i will find it very sad & strange she is not sat in her chair in the lounge,but i will be back before Christmas to visit her friends & mine.I will also book a room !
Reply from Kim Rogerson, Director at Inglewood (Cumbria) LtdThank you so much for taking the time to share such a heartfelt review about your mum's time at Inglewood. We are truly touched by your words, and it means a great deal to the whole team to know that she felt safe, cared for, and surrounded by friendship and laughter during her time with us.

Your mum's lovely description of Inglewood being "a grand hotel" brought a smile to all of us. We are also deeply grateful for your recognition of the team's support not only for residents but also for families; being able to offer comfort and reassurance is an important part of what we strive to do every day.

Please take your time, and when you feel ready to visit, you will always be warmly welcomed back by the residents and the team. We know it may feel emotional, but you will always have a place here.
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Review from A H (Daughter-in-law of Resident) published on 15 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Welcoming staff with very clean and recently decorated environment.
Large room with lots of storage space and sunny aspect.
Generous supply of fluids and regular snacks.
Reply from Kim Rogerson, Director at Inglewood (Cumbria) LtdThank you for sharing your positive feedback. We are so pleased to hear you found our home welcoming, clean, and well-presented, and that you were happy with the room and the sunny view. It's great to know that our focus on hydration and regular snacks is making a difference to residents' comfort and wellbeing.Your kind words will be shared with the whole team, who will be delighted to know their efforts are appreciated.
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Review from A W (Daughter-in-law of Resident) published on 7 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have been amazing since my mother in law came into the home for respite in December. They can't do enough for her or her family. The meals are by all accounts amazing, and the residents are always being offered drinks and treats. the rooms are always clean and appear comfortable.
Reply from Kim Rogerson, Director at Inglewood (Cumbria) LtdThank you for your kind words. We really appreciate that you have taken the time to leave a review for us.
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Review from G B (Brother of Resident) published on 3 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found the staff very friendly and competent. The residents are treated with respect and compassion. Overall the residential home is run very well, and my sister is very happy here, she does not want to leave!
Reply from Kim Rogerson, Director at Inglewood (Cumbria) LtdWe are so pleased that your sister is very happy! Thank you for leaving a review.
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Review from Dianne B (Wife of Resident) published on 3 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been really impressed with the physical and emotional care for my husband by many staff members. He is helped to wash and dress and when I took him to the dentist, the dentist commented on how much cleaner his teeth were than on previous visits. Also that in his experience this was not usually
the case with care home residents. Members of staff remember about his obsession with football and talk with him about Tottenham Hotspur. Seniors try to offer the best for his condition.
Reply from Kim Rogerson, Director at Inglewood (Cumbria) LtdThank you for leaving a review - we really appreciate it.
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Review from C H (Daughter of Resident) published on 19 December 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
My mum was sent to Inglewood from the hospital. She was there for 2 weeks then got a phone call to say she was taken to hospital in the night. I went to visit her and she told me the manager was trying to rush her. She replied I can't rush I have bad legs and she is very unstable on her feet. So I said
to my mum I will find out what is going on. But the next day my mum passed away in hospital. Still trying to sort the funeral out not have much time to find out what went on when she was in Inglewood. Hopefully, be able to sort things out when my mum is laid to rest.
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Review from Alan E (Son of Resident) published on 16 December 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Always welcome and everywhere is very clean. I don't think residents get enough showers and mum likes a bath really. The lift is often broken which makes it hard for mum as she doesn't like the stair lift. Always seems to be a problem with staffing, especially weekends. No manager at the moment.
Reply from Kim Rogerson, Director at Inglewood (Cumbria) LtdThank you for taking the time to leave a review. We welcome all feedback and are always learning and looking for ways to improve. I am pleased that you find a warm welcome every time you are in the home and thank you for noting that everywhere is very clean. We pride ourselves on our cleanliness. We encourage families to be involved in the care planning of our residents, please mention this to the Manager or a member of staff next time you are in and we can organise this for you. It has been unfortunate that the lift broke and unfortunately we had to wait for the part to be delivered. We have a contract with a lift company who provide 24/7 support and as you say, we do have a stair lift as a back up, although I appreciate this may not be someone's preferred choice. I hope you have now met our new Manager, who is very experienced and has had a thorough handover from our Operations Manager who was based at the home during the recruitment process.
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Review from Gemma H (Granddaughter of Resident) published on 28 November 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My grandad settled here really well very quickly. All the staff are caring towards him and always find the time to chat. He really likes the carers and his face lights up when they speak to him. There is always plenty to do entertainment wise and the food is fantastic. He is always eating great meals
and filled with plenty of tea and snacks during the day. The home is clean and well maintained. Overall a great place.
Reply from Kim Rogerson, Director at Inglewood (Cumbria) LtdThank you for taking the time to leave a review, we really appreciate it!
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Review from B C (Daughter of Resident) published on 5 June 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My lovely dad recently moved into Inglewood and from the moment he arrived the management and their care team have shown endless kindness, care and patience towards dad. They have continued to ensure all his needs are met and that he feels safe and secure. Although cared for, dad still feels he has
a level of independence and is able to make his own decisions and choices. His confidence has grown and enjoys the company of the other residents. Inglewood has a lovely vibe about it and I'm delighted that dad is happy there.
Reply from Kim Rogerson, Director at Inglewood (Cumbria) LtdThank you for taking the time to leave a review, we really appreciate it. We are happy that your dad is enjoying being at Inglewood!
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Review from Shirley B (Daughter of Resident) published on 22 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mam's very happy in the home. There's been a lot of changes in the last few months, lots of care staff left who've been there a long time, the communication was good but not so good now. Since new management, family members have struggled to get through on the phone (rang one day eight times at different
times of the day), family should be able to ring and get through. Family matters (not had any), new care staff are lovely and caring (which is a priority). Mam is clean, tidy, well-fed and loves the activities. Good but need better communication with management and more homely and warm.
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Review from G S (Resident) published on 18 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I think this is a good home, nice carers, nice meals, good food, good management. I like looking after the birds in the garden.
Reply from Kim Rogerson, Director at Inglewood (Cumbria) LtdThank you for the lovely words, I am glad you enjoy living at Inglewood.
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Review from Janice B (Nephew of Resident) published on 18 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy as my uncle is living in Inglewood Care Home since 16th June 2023. My uncle came to stay for respite, he liked it and wanted to stay permanently at Inglewood because the staff were good and caring.
My uncle likes to enjoy daily activities and joining the afternoon club in the care home.
Reply from Kim Rogerson, Director at Inglewood (Cumbria) LtdThank you very much for leaving a review, we really appreciate it.
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Current Review Score: 9.4 (9.421)

Overview of Review Score

The Review Score of 9.4 (9.421) out of 10 for Inglewood (Cumbria) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.546 for Inglewood (Cumbria) Ltd is calculated as follows: ( (125 Excellents x 5) + (51 Goods x 4) + (17 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 194 Ratings = 4.546
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.875 Points relating to the number of positive Reviews for Inglewood (Cumbria) Ltd is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.875
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Frequently Asked Questions about Inglewood (Cumbria) Ltd

What types of Care is Inglewood (Cumbria) Ltd registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment & Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Inglewood (Cumbria) Ltd have?

There are 22 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Inglewood (Cumbria) Ltd?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Inglewood (Cumbria) Ltd to the centre of Carlisle?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Inglewood (Cumbria) Ltd to verify any information. View our terms and conditions. Inglewood (Cumbria) Ltd has an Enhanced Service - more info.