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Inglewood (Cumbria) Ltd

139 Dalston Road, Carlisle, Cumbria CA2 5PG
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It's a home away from home with 24-hour support, proper home-cooked tasty food and lovely staffCarly M(Daughter of Resident/Service User)
Inglewood (Cumbria) Ltd, Carlisle
The management and staff are excellent. I feel my husband is in good handsBeryl S(Wife of Resident/Service User)
Inglewood (Cumbria) Ltd, Carlisle
The staff give an excellent service, showing care and ensure the residents are happyB I(Niece of Resident/Service User)
Inglewood (Cumbria) Ltd, Carlisle

Located in Cumbria, Inglewood care home is a purpose built home offering residential care for the elderly.

There are 24 rooms in total, with 13 of these offering en-suite facilities. Each room is furnished and pleasantly decorated, and residents are welcome to furnish their rooms themselves if preferred.

Residents have access to a number of spacious lounges where they can relax and socialise, as well as well-presented gardens and a memory room....  

Care Provided by Inglewood (Cumbria) Ltd

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 26 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Contact Inglewood (Cumbria) Ltd to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Lauren James (Home Manager)

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (22)
  • Couples/Companion Rooms (2)

Visiting

  • No visiting restrictions at Inglewood, no is booking essential.

Parking

  • Free parking available for visitors.

Inglewood (Cumbria) Ltd Reviews (37)

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9.6

Inglewood (Cumbria) Ltd has a Review Score of 9.6 (9.602) out of 10, based on 21 reviews in the last 2 years. Over all time Inglewood (Cumbria) Ltd has 37 reviews.

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Showing 37 reviews matching selected criteria
Review from Gemma H (Granddaughter of Resident) published on 28 November 2024 Submitted via Website
Overall Experience

My grandad settled here really well very quickly. All the staff are caring towards him and always find the time to chat. He really likes the carers and his face lights up when they speak to him. There is always plenty to do entertainment wise and the food is fantastic. He is always eating great meals and filled with plenty of tea and snacks during the day. The home is clean and well maintained. Overall a great place.

Reply from Kim Rogerson, Director at Inglewood (Cumbria) Ltd

Thank you for taking the time to leave a review, we really appreciate it!

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Review from B C (Daughter of Resident) published on 5 June 2024 Submitted via Website
Overall Experience

My lovely dad recently moved into Inglewood and from the moment he arrived the management and their care team have shown endless kindness, care and patience towards dad. They have continued to ensure all his needs are met and that he feels safe and secure. Although cared for, dad still feels he has a level of independence and is able to make his own decisions and choices. His confidence has grown and enjoys the company of the other residents. Inglewood has a lovely vibe about it and I'm delighted that dad is happy there.

Reply from Kim Rogerson, Director at Inglewood (Cumbria) Ltd

Thank you for taking the time to leave a review, we really appreciate it. We are happy that your dad is enjoying being at Inglewood!

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Review from Shirley B (Daughter of Resident) published on 22 December 2023 Submitted via Postal Card
Overall Experience

Mam's very happy in the home. There's been a lot of changes in the last few months, lots of care staff left who've been there a long time, the communication was good but not so good now. Since new management, family members have struggled to get through on the phone (rang one day eight times at different times of the day), family should be able to ring and get through. Family matters (not had any), new care staff are lovely and caring (which is a priority). Mam is clean, tidy, well-fed and loves the activities. Good but need better communication with management and more homely and warm.

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Review from G S (Resident / Service User) published on 18 December 2023 Submitted via Postal Card
Overall Experience

I think this is a good home, nice carers, nice meals, good food, good management. I like looking after the birds in the garden.

Reply from Kim Rogerson, Director at Inglewood (Cumbria) Ltd

Thank you for the lovely words, I am glad you enjoy living at Inglewood.

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Review from Janice B (Nephew of Resident) published on 18 December 2023 Submitted via Postal Card
Overall Experience
I am happy as my uncle is living in Inglewood Care Home since 16th June 2023. My uncle came to stay for respite, he liked it and wanted to stay permanently at Inglewood because the staff were good and caring.

My uncle likes to enjoy daily activities and joining the afternoon club in the care home.

Reply from Kim Rogerson, Director at Inglewood (Cumbria) Ltd

Thank you very much for leaving a review, we really appreciate it.

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Review from Jean N (Friend of Resident) published on 8 December 2023 Submitted via Postal Card
Overall Experience

I have been visiting my friend since last year and I have found Inglewood Care Home to be clean and tidy at all times. My friend is actually blind and aged 90 so I feel more activities should be provided for her, e.g. a radio would be good as she obviously can't see the television but she could hear the radio. Also, she needs to be stimulated with talking and involvement with staff and could do singing and activities with people to chat to a person to read to them could be good. Thank you.

Reply from Kim Rogerson, Director at Inglewood (Cumbria) Ltd

Thank you for your review. We appreciate all feedback. We have an activities co-ordinator who carries out many different activities, some as larger groups in the lounges and some as one-to-one, these include quizzes, arts and crafts, bingo and pamper sessions to name but a few; she tries to involve...  

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Review from B I (Niece of Resident) published on 8 December 2023 Submitted via Postal Card
Overall Experience

Inglewood Residential Home is a wonderful place. The staff give an excellent service, showing care and ensure the residents are happy and keep them occupied to make sure their stay is a happy environment for all. They are very welcoming to all visitors and it doesn't matter if they are family or friends of the resident, all are treated with a warm welcome. I highly recommend this home.

Reply from Kim Rogerson, Director at Inglewood (Cumbria) Ltd

Thank you so much for your lovely review, we really appreciate it.

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Review from Valerie S (Daughter of Resident) published on 4 December 2023 Submitted via Postal Card
Overall Experience

I am so pleased with the care and attention given by the staff to my mum and other residents in the home. Certainly no complaints.

Reply from Kim Rogerson, Director at Inglewood (Cumbria) Ltd

Thank you for taking the time to leave a review; we really appreciate your feedback.

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Review from Jen R (Daughter of Resident) published on 4 December 2023 Submitted via Postal Card
Overall Experience

My mum has lived in Inglewood for five and a half years. She and I have found the home and staff to be excellent. Nothing is of any trouble to anyone. The care they provide is excellent. I wouldn't like my mum to be anywhere but in Inglewood.

Reply from Kim Rogerson, Director at Inglewood (Cumbria) Ltd
Thank you so much for your very kind words.

We really appreciate it.

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Review from Charles H (Partner of Resident) published on 20 November 2023 Submitted via Website
Overall Experience
I rate the home 0 stars based on:
Poor quality furnishings, wardrobe and chest of drawers made from cheap flat pack, bottoms of drawers bulged and out of the rebate.
The room in which the w.c. was fitted was so small that my partner was unable to unable to use her Zimmer to get to the w.c unless she reversed in. We had to provide our own commode as she could not access the toilet.
The only space in the room for the commode was directly in front of the window; this faced onto the staff smoking area so there was no privacy whilst toileting.
Security concerns: a male resident from another room wandered into her room late one evening.
Food; Her evening meal (at 4:40 pm) on the only occasion I visited her at meal times was a rasher of bacon between 2 slices of white bread, not what I consider part of a balanced diet.
Hygiene: she received 1 bath in the 2 weeks she was interred there.

In a word, appalling, but there is no facility on the rating chart to give 0 stars.

Reply from Kim Rogerson, Director at Inglewood (Cumbria) Ltd

Thankyou for your review, we welcome all feedback. We recommend all families to raise any concerns or complaints at the time and, preferably, direct to ourselves and then we can try and remedy the situation immediately. This provides a better outcome for our residents. We pride ourselves on being...  

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Review from Caroline W (Relative of Resident) published on 21 June 2023 Submitted via Postal Card
Overall Experience

I visited my distant relative whom I have not seen in three years. She was in a previous care home before and since moving to this care home, she appears very clean and well-presented. Her general health has improved, she is able to hold a cup and now give herself a drink. She is much more relaxed. The staff were very helpful.

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Review from Dorothy G (Resident / Service User) published on 28 February 2023 Submitted via Postal Card
Overall Experience

The whole home is excellent. I now see this as my home. I love my room. The food is great and plentiful, and the staff are all very kind. I like joining in with the activities, and everything runs to plan.

Reply from Kim Rogerson, Director at Inglewood (Cumbria) Ltd

Thank you for these lovely words, and we are glad that you like it.

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Review from Beryl S (Wife of Resident) published on 4 November 2022 Submitted via Postal Card
Overall Experience

I have found the home to be obliging and kind in every way. Nothing is too much bother. The management and staff are excellent. I feel my husband is in good hands.

Reply from Kim Rogerson, Director at Inglewood (Cumbria) Ltd
Thank you for your kind words.

We really appreciate your feedback.

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Review from Carly M (Daughter of Resident) published on 18 October 2022 Submitted via Website
Overall Experience

Mam has been a resident of Inglewood since November 2021. Despite previous issues with the previous manager which have been dealt with, the level of care my mam receives is outstanding, she's settled in well and feels at home here. The staff are knowledgeable, professional, friendly and cater to my mam's specific needs. The girls there keep me up to date with any health issues and I feel confident that my mam is in the best possible care here. It's a home away from home with 24-hour support, proper home-cooked tasty food and lovely staff. They are all doing a great job and I thank you.

Reply from Kim Rogerson, Director at Inglewood (Cumbria) Ltd

Thank you very much for your very kind words, we really appreciate it.

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Review from Donna D (Granddaughter of Resident) published on 17 October 2022 Submitted via Postal Card
Overall Experience

I have always found staff to be kind and helpful. Resident seems very happy.

Reply from Kim Rogerson, Director at Inglewood (Cumbria) Ltd

Thank you for taking the time to leave a review, we really appreciate it.

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Review from D G (Daughter of Resident) published on 21 September 2022 Submitted via Postal Card
Overall Experience

The home is outstanding, the care and commitment is second to none, each and every one of the staff go well over and above to make life as comfortable as possible for my Mam. As a devoted daughter to my lovely Mam I could never ask for better for her. Thank you from the bottom of my heart for all you do.

Reply from Kim Rogerson, Director at Inglewood (Cumbria) Ltd

These are lovely words to hear and I will make sure the staff team are aware of them. Thank you so much.

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Review from N D (Son of Resident) published on 21 September 2022 Submitted via Postal Card
Overall Experience

Mum is well looked after and well cared for at Inglewood. She enjoys the various activities that go on. Staff made a lot of effort to find opportunities to keep everyone active mentally and where possible physically. The communal areas are being updated as are residents' rooms. Staff encourage residents to socialise and to make use of the garden. Family are kept well informed of any issues regarding health and are made welcome when visiting. Resident safety is taken seriously.

Reply from Kim Rogerson, Director at Inglewood (Cumbria) Ltd

Thank you very much for your kind comments. I'm glad your mum is enjoying the activities provided by the activities co-ordinator and other staff members.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 December 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

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Meet the Team (1)

Lauren James
Lauren JamesJob Title:Registered ManagerJoined: 2025

Registered Manager.

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