The Laurels

10 Norfolk Road, Carlisle CA2 5PQ
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Top 20 carehome certificate
9.9 32 Reviews
  • The Laurels, Carlisle
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Care Provided by The Laurels

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 29 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1200
  • Self-Funded Residential Dementia Care: £1200 – £1200
  • RESPITE Self-Funded Residential Care: £1200 – £1200
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1200

These prices are only a guideline, please contact The Laurels to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Shirleyann Tingey (Registered Manager)

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 1

Room Information

  • Single Rooms (25)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (4)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • No restrictions on visitors and pride ourselves on a home from home environment.

Parking

  • On street parking only on a private road.

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The Laurels Reviews (32)

9.9

The Laurels has a Review Score of 9.9 (9.917) out of 10, based on 19 reviews in the last 2 years.
Over all time The Laurels has 32 reviews.

Overall Experience
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Date Published
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  • 5
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Reviewer Connection to The Laurels
  • 15
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Total of 32, showing 1-20
Review from Christine A (Daughter of Resident) published on 17 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been resident at The Laurels for a number of years now, and the care she has received has been excellent. When we visit we are always greeted with a smile, it really is a home from home and very welcoming. There are many and varied activities for the residents to enjoy from painting, entertainers,
dancing, and visits from school children which they greatly enjoy. The level of care and compassion from the staff is outstanding and we are always kept fully informed of any problems relating to Mum's health and general wellbeing. The Home is very well run and maintained to a high standard.
The decision to place a loved one in residential care is one of the hardest one can make, but from our experience Mum has been very happy and settled and we couldn't have wished for a better place for her.
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Review from C Z (Sister of Resident) published on 17 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our brother was in need of some respite care and so we found The Laurels for him to come for a short visit. As soon as we walked in we felt at ease, the staff were so warm and welcoming and everyone was cheery and happy. The atmosphere, the food and the care were of such a high standard and everything
was administered in a warm and friendly manner. So much so that my brother decided to stay permanently!
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Review from June H (Daughter-in-law of Resident) published on 11 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having had experience of other care homes due to other family members sadly having had vascular dementia over the years I can honestly say as good as they were the best decision the family made was to choose The Laurels for my wonderful mother in law. From the moment she came to stay back in March 2024
she settled so well. From being quite withdrawn and lonely at home she found her lovely smile and cheeky side again. She is safe, well cared for, loving the home cooked food and cakes! The team in The Laurels are quite simply the BEST. We are welcomed with warmth and a smile every time we visit, which is often. Mother in law and all her new friends are always busy doing something or taking part in all kinds of activities from arm chair keep fit to dancing and singing. It honestly is a home from home with a fabulous team from management to the lovely cleaners. Keep up the amazing work I for one appreciate all your hard work and love, care, dignity and respect.
Reply from Shirleyann Tingey, Registered Manager at The LaurelsThank you so much June for taking the time to write such a lovely review of The Laurels .
Your review means so much to us all.
Your loved one if very much part of our Laurels family.
Many Thanks
Shirleyann
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Review from T O (Daughter of Resident) published on 2 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly staff providing wonderful care for our loved ones. Lots of different activities and entertainment so that no two days are the same. Great food on offer. We feel reassured that our special person is being respected and well looked after.
Reply from Shirleyann Tingey, Registered Manager at The LaurelsThankyou Tracey for taking the time to write us a review this means so much to us.
Shirleyann
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Review from Julie B (Relative of Resident) published on 25 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My lovely Aunt is a current resident at The Laurels. We visit regularly and we are so happy and confident with the care and support she receives from the dedicated staff team.


We contacted The Laurels when concerns grew for our loved one, and from the first call, until now the team could not do enough

for my aunt and for us as a family. We were all treat with utmost respect and the interactions with my aunt from the first introductions were amazing.


My aunt is happy and well cared for, she looks the best she has in some time. She is encouraged to join in activities and seeing the daily photos of her wonderful smile and having fun is so reassuring for us as a family. She loves having her hair styled and being pampered like she deserves.


The Laurels team always encourage family activities and visits and we are made to feel so welcome whatever day or time we visit.


All the residents appear happy every time we visit and it's a wonderful warm homely environment.

Reply from Shirleyann Tingey, Registered Manager at The LaurelsThank you so much Julie for taking to the time to complete a review for The Laurels.
Your Aunty is very much part of our Laurels family.
Many Thanks
Shirleyann
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Review from John F (Grandson of Resident) published on 26 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Laurels cared for my grandma at the end of her life and I visited her regularly.


It was really obvious from the outset that the staff were a loving a caring group that did their best for her.


They made myself and my family welcome and it was such a relief to know that she was well-looked after

in her final days.


Some even came to the funeral.


Highly recommended if you are making the difficult decision to place a loved one in care.


Excellent care home.

Reply from Shirleyann Tingey, Registered Manager at The LaurelsThank you so much for taking the time to write such a lovely review for The Laurels. Your Grandma was very much part of our Laurels family and greatly missed. Many Thanks
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Review from Paul H (Son of Resident) published on 27 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
In late March I needed to find respite care for my father. Calling the care homes in this area the responses were varied from a straight "no we don't offer respite" to waiting for someone to call me back days later. One home stood out immediately. This was The Laurels Care Home, the care home manager
was so caring and an assessment of Dad's care needs was quickly organised. I remember thinking "thank goodness I've found this home, it sounds just perfect". Everyone who worked in the home was so caring, helpful and friendly. Dad settled in very quickly and made new friends. He loved the food, the activities and was happy and content. The food and homemade cake served is of great quality. Unlike some other care homes they don't have a food budget per head, the staffing level is a high ratio to each resident. Higher than many of the corporate-owned care homes. If you are looking for a care home this one is highly recommended.
Reply from Shirleyann Tingey, Registered Manager at The LaurelsThank you so much for taking the time to write such a lovely review. Your Father was very much part of our Laurels family. Many thanks
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Review from Annie F (Daughter of Resident) published on 4 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in The Laurels for five months now after nine years in her own home with me as a live-in carer. It was a very quiet life. Since she joined the Laurels family she has had parties, singers, visits from school children, puppet shows, art sessions, dancing, the reptile man, church services,
and has taken part in everything that is going on.
The home looks lovely and because it is small, it does not feel like an institution. Her room is suitable for her needs. The food is very good and it is reassuring to see into the kitchen where the chef is chopping vegetables.
The staff are friendly and helpful, from the carers to the people who clean and do the laundry right to Senior Management. There is an intelligent approach to any difficulties.
Ma is now 96 and shows no sign of going. She is having the time of her life.
Reply from Shirleyann Tingey, Registered Manager at The LaurelsThank you for taking the time to write such a lovely review. I am so happy the transition to The Laurels has been successful and now very much part of our Laurels family. Many thanks.
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Review from I B (Friend of Resident) published on 4 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After visiting 2 other care homes there was no doubt about encouraging a very dear friend (who has mobility issues) to choose The Laurels. As soon as stepping through the door there is an atmosphere of warmth and friendliness. Walking through the lounges the residents and the staff give you eye contact
and smiles. The last time I visited a recording of Frank Sinatra singing 'Save the last dance for Me' was playing. What a wonderful way to promote mood-lifting and enjoyment. My friend is relaxed and comfortable, enjoying the interaction with both staff and residents. The food is excellent with a wide variety of choices. An invitation to share a 'Welcome Afternoon Tea' came on the second day which was very special. The Manager took time out to chat with us. The cakes and scones were all made in their kitchen. Thank you for making this huge transition for my friend easier from her own home to yours.
Reply from Shirleyann Tingey, Registered Manager at The LaurelsThank you for taking the time to provide such a lovely review. I am so happy the transition into The Laurels has been successful for your friend who is now part of our Laurels family. Thank you.
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Review from Lynn G (Daughter of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank enough the manager and all the staff at the Laurels for all their help and support over the last few years in looking after firstly my dad and my uncle and now my mum.
All staff show my mum love and affection that I did not think she would receive as a care home resident, she is cared
for at all times with dignity and respect.
Mum has a fantastic room of a high standard, the food that is offered by their own chef is all homemade and of an excellent standard.
The home is kept spotlessly clean at all times and the entertainment is second to none. My mam has a better social life than me and enjoys dancing, bingo, knitting, regular visiting singers, puppet theatre, etc. I particularly like how entertainment is organised in line with the calendar, my mum tells everyone she is living in a hotel.
Best care home ever my mum has a fantastic quality of life. Thank you.
Reply from Shirleyann Tingey, Registered Manager at The LaurelsThank you so much for taking the time to write such a wonderful review. We are so pleased that your mum is so happy and very much part of our Laurels Family. Many thanks.
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Review from L M (Daughter of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone at The Laurels treated my mam with wonderful care and support. So very friendly. I thank you for taking such great care and looking after her the short time she was there. I would thoroughly recommend The Laurel's rooms are lovely and there's lots of entertainment for the residents.
Reply from Shirleyann Tingey, Registered Manager at The LaurelsThank you so much for taking the time to complete the review. Your Mum was very much part of our Laurels family such a lovely Lady. Many Thanks
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Review from Sally W (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into The Laurels on the 6th of January. She's like a new woman and has a new lease of life. Due to my own health issues we had to find somewhere for Mum to live after 11 years with us. We were nervous about how a move would go but there was no need. Mum has fitted in like a glove. She
raves about the food, exercise classes, activities, cleanliness of the place and of course her beautiful room. She participates in most things and retires to her room to read when she feels like it. The staff are all wonderful and all get on well. Yesterday she was taken out for a walk and enjoyed it. If I could move in myself I would.
Reply from Shirleyann Tingey, Registered Manager at The LaurelsThank you so much for taking the time to complete a review it is so thoughtful of you. I am so pleased the transition to the Laurels has been successful your mum is a valued part or our Laurels family. Thank you.
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Review from Hazel Y (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved to The Laurels just before Christmas 2024. As a family, we were worried as it's not something we've dealt with before. I can honestly say those worries were instantly forgotten when I saw how happy my mum is now. It's like she's been given a new lease of life. It's literally like home from
home for her and ourselves. She is literally thriving. The staff are an absolute blessing. They keep us updated on Mum and make us so welcome every time we visit. The food looks delicious, the home itself is immaculate I really can't fault it. There is always something happening to keep the residents engaged and happy. They have so many activities that include everyone. The staff are second to none and we will be forever grateful to them all. The management, the carers, the cleaners and even the kitchen staff treat my mum with respect and warmth. She absolutely loves it there and we couldn't be happier. I don't usually write reviews but I felt the need to write this. Thank you guys.
Reply from Shirleyann Tingey, Registered Manager at The LaurelsThank you so much for taking the time to write such a wonderful review. We are so happy your Mum's transition to the Laurels has been successful and she is very much part of our Laurels family. Many thanks.
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Review from Michael L (Son of Resident) published on 1 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to state how impressed I was with the care my dad received while he was at The Laurels. Every member of staff was attentive, and professional and showed real empathy with my dad who was suffering from late-stage cancer. In addition to the exemplary direct care he received, the management
at The Laurels went above and beyond to provide expert support and liaison with social services and healthcare providers and were always there for my dad when he needed help. I will be forever grateful to the staff at The Laurels for making sure my dad could contact me despite the fact that I was overseas and for enabling me to see him in a caring environment during his last few weeks.
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Review from T A (Daughter of Resident) published on 10 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 92-year-old mother has been a resident at The Laurels now for over seven months. She settled in very quickly and tells us all the time that she ‘loves’ it. The Laurels is very well managed, the staff are caring and supportive of my mother's individual needs and there are lots of activities to keep
the residents occupied and entertained. The food is also excellent. As a family we are always made to feel welcome when we visit and we are very reassured that our mother is being well cared for. A big thank you to all the staff at The Laurels.
Reply from Shirleyann Tingey, Registered Manager at The LaurelsThank you so much for taking the time to write a lovely review. Your feedback is important to use and we are very pleased that your mum has settled in enjoying our activities programme and home-cooked meals. I will share your feedback with all the staff team. We are pleased that as a family you always feel welcome when you visit and reassured. Thank you again for sharing your feedback with us.
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Review from Gertrud H (Wife of Resident) published on 10 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
3 weeks ago, I needed hospital care and I found a respite place for my husband at The Laurels. He is very happy in this excellent care home and will now stay full-time to be looked after by the very kind and attentive staff and its excellent management. He found a friend, he loves the meals catering
for the taste of the elderly and the entertainment offered. We have found a heaven for our dear husband and father and are very grateful to The Laurels for looking after him with so much kindness and compassion.
Reply from Shirleyann Tingey, Registered Manager at The LaurelsThank you so much for providing and taking the time to provide feedback on the service we provide at The Laurels. Your feedback means so much to all the staff at The Laurels. We are so pleased that your husband has joined The Laurels family. I will share your wonderful compliments with the staff team. Many thanks, Registered Manager.
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Review from Kevin H (Son of Resident) published on 2 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mam needed 24/7 care as she simply wasn't safe at home on her own and she was lonely. It was probably one of the most difficult decisions to make but it was in her best interests. We were lucky that The Laurels had a room available for her and she moved in very happily in March 2024. Not only was
she given a warm welcome but the family as a whole too, we were given afternoon tea but Mam decided she would go and have a game of bingo with the other residents, what a great start. From then on she has settled in so very well, the team are very good, the food is all freshly made and there are plenty of activities going on which she joined in with from the first day, bingo, dancing, singing you name it. As a family we can now relax and not worry as much about her as we know she is safe and well cared for. The managers and all the staff are so caring and they cannot do enough for their residents, well done to you all.
Reply from Shirleyann Tingey, Registered Manager at The LaurelsThank you for taking the time to review our home. It is always nice to hear how welcomed you feel as a family and enjoyed your afternoon tea. It is so nice to know that your mum is enjoying our activities programme. All meals are home-cooked by our two cooks on site and pleased you have experienced these. I will make sure to pass on your kind words to the staff. Your feedback means so much to us all at The Laurels. Kind regards.
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Review from Philip J (Brother of Resident) published on 3 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our sister needed respite care and was lucky to be taken to the Laurels. The care and support she has been given is wonderful. She looks the best she has for a very long time. She is being so well looked after and enjoying the lovely meals provided. She has now decided to remain at the Laurels.
We
her brothers and sisters-in-law can now relax knowing that she is safe and being so well cared for. The managers and all the staff are so caring and cannot do enough for their residents.
We cannot thank them enough.
Reply from Shirleyann Tingey, Registered Manager at The LaurelsThank you so much for taking the time to write a review. We are delighted to hear you are happy with the person centred care we provide at The Laurels to your Sister. I will pass on your kind words to the staff team. Your feedback is important to us. Thank you so much.
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Review from T L (Niece of Resident) published on 24 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Eighteen months ago my aunty needed emergency respite care and we were very fortunate that The Laurels could take her. Circumstances arose and my aunty was placed full time in The Laurels. She sadly passed away this week, but the last 18 months of her life have been brightened by the care and the love
that she found with her new 'family' because that is what The Laurels is it is a family.
The staff are exemplary. Their level of support and caring is outstanding. Nothing is too much trouble and the fun they have with the residents warms your heart to see. My aunty has spent many pleasant hours singing, exercising, and crafts, the list is endless. We don't mention the lovely freshly baked cream scones, all calorie-free of course.
I will never forget the love and support I was shown when my aunty passed away.
If you are looking for a place for your relative then you should give The Laurels a call. You won't be disappointed.
Reply from Shirleyann Tingey, Registered Manager at The LaurelsThank you so much for taking the time to provide feedback on the service we provide at The Laurels it is really appreciated by all the staff team. We are so pleased that your aunty was part of our Laurels family and that she had such a wonderful time with us. We all miss her so much. Many thanks
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Review from Barbara M (Daughter of Resident) published on 16 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum went into the Laurels in February 2022, aged 95. It was a huge upheaval and at first, Mum just sat in her room not wanting to socialise. However, with gentle encouragement from the staff and manager, Mum ventured downstairs and never looked back. She was so happy and kept telling us the food
was beautiful, the activities so interesting and the staff just simply amazing.
Mum’s health deteriorated and she passed away peacefully on the 3rd of August surrounded by her children. The week leading up to her death had been very hard as she was distressed. The staff were absolutely amazing. As well as looking after our mum they gave us, her family so much support. They fed us through the night, gave us cakes during the day, held our hands for comfort and continued to look after Mum, chatting to her even though she had become unresponsive.
As a family, we want to say thank you to the Laurels. We could not have asked for a better place for our Mum to end her very long life of 97 years.
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Current Review Score: 9.9 (9.917)

Overview of Review Score

The Review Score of 9.9 (9.917) out of 10 for The Laurels is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.942 for The Laurels is calculated as follows: ( (211 Excellents x 5) + (13 Goods x 4) ) ÷ 224 Ratings = 4.942
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for The Laurels is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Apr 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about The Laurels

What types of Care is The Laurels registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Laurels have?

There are 25 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at The Laurels?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Laurels to the centre of Carlisle?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Laurels to verify any information. View our terms and conditions. The Laurels has an Basic Service - more info.