The Laurels

10 Norfolk Road, Carlisle CA2 5PQ
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Top 20 carehome certificate
10 27 Reviews
  • The Laurels, Carlisle
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 29 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Good to Know

Person in charge

  • Shirleyann Tingey (Registered Manager)

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 1

Room Information

  • Single Rooms (25)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (4)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • No restrictions on visitors and pride ourselves on a home from home environment.

Parking

  • On street parking only on a private road.

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The Laurels Reviews (27)

10

The Laurels has a Review Score of 10 (9.988) out of 10, based on 14 reviews in the last 2 years.
Over all time The Laurels has 27 reviews.

Overall Experience
  • 27
  • 0
  • 0
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Date Published
  • 27
  • 1
  • 9
  • 14
  • 13
Reviewer Connection to The Laurels
  • 13
  • 4
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 27, showing 21-27
Review from Louise B (Daughter of Resident) published on 27 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at The Laurels since October last year. She has settled in well and this is down to all the staff making her feel at home. She hasn’t lived apart from my dad since the day she married. The transition from home to this home has, overall, been a good experience. I don’t live locally, so
I speak to the reception team regularly who are all so very friendly and take the time to ask how I am, which is always a nice touch. The care team, whom I have met in person and spoken to on the phone, are all very pleasant and work with my mum to ensure her needs are catered for on a daily basis. I can highly recommend The Laurels Care home.
Reply from Shirleyann Tingey, The Laurels Manager at The Laurels

Hi Louise, Thank you for your feedback. We’re so happy to hear that your Mum has settled in well at the Laurels, especially considering that this must have been a big transition for her. As a company, we strive to encourage a friendly and welcoming environment for residents amongst our staff, so we’re really pleased to hear that this is being recognised in the hardworking Laurels team. We’ll be sure to pass on your kind words to the staff at the Laurels who will really appreciate hearing this! Warm regards, Shirleyann Tingey.

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Review from Joanne H (Stepdaughter of Resident) published on 27 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our experience of The Laurels has been amazing from start to finish. My stepfather came into the home in September 2022 for respite care. After the 8 weeks, the decision was made by my stepfather to stay long-term. From the day we met the manager, she was so helpful, caring, and kind. It was a difficult
decision for all of us and she and her staff made the transition and settling-in period so much easier. The staff at The Laurels are always smiling and they are always happy to help. During times of confusion, they are patient and caring with my stepfather. The fantastic amount of activities that they put on for the residents have actually helped him cognitively since he moved in. You can tell that the manager is a very good leader and is well respected by her staff. Oh, and according to my stepfather, the food is amazing! Thank you to them all.
Reply from Shirleyann Tingey, The Laurels Manager at The Laurels

Hi Joanne, thank you so much for your review. We’re delighted to hear that your Stepfather’s experience at the Laurels has been so positive and that since being with us, he has made improvements. The staff at the Laurels work incredibly hard to maintain a positive, friendly and enjoyable environment for all tenants, so it’s great to hear that this has been recognised. We’re so pleased that your Stepfather decided to remain at the Laurels after his first eight weeks! Warm regards, Shirleyann Tingey.

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Review from Sarah B (Granddaughter of Resident) published on 27 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My granny has been in The Laurels since September 2019. The care she has received has been to a consistently high standard, with attention to her needs being met as they have changed throughout the course of her stay. The carers are on hand to provide excellent care at all times, and work hard to build
relationships with all of the residents; this is very evident from my perspective. In addition, they work hard to accommodate and update family members as to the welfare of the residents. The pandemic cannot have been easy for all staff, and during a very difficult time, they have continued to remain positive and supportive of both residents and family. The Laurels was a very wise choice of a home for my granny, and all carers and office staff deserve a massive well done and thank you for their efforts in making it a real home from home.
Reply from Shirleyann Tingey, The Laurels Manager at The Laurels

Hi Sarah, Thanks for your lovely review! We’re so pleased to hear that your Grandma has had such a positive experience at the Laurels and that she’s found her new home from home. The Laurels team work exceptionally hard to ensure that consistently high levels of care are provided and that family members are always kept updated and involved, so it’s fantastic to see this recognised. We’ll be sure to pass on your feedback to the team! Warm regards, Shirleyann Tingey.

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Review from Carol B (Daughter of Resident) published on 25 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having to make the decision to place Mum into care was heartbreaking and stressful. She has Dementia and is very frail. When we took Mum to the Laurels, it turned out to be a very positive experience as we enjoyed a delicious homemade afternoon tea in her room. All the staff, without exception, are
friendly and caring and I was pleasantly surprised by how quickly she settled in. She has a nice room, which we have furnished with family photos as well as some paintings so it feels like home. Mum is gregarious so she really enjoys getting together with the other residents in the lounge. The staff work very hard to organise a variety of games and activities for the residents. I honestly did not think it would be as good as it has been, Mum is engaged mentally in a way that is far richer than her life was before.
Reply from Shirleyann Tingey, The Laurels Manager at The Laurels

Hi Carol, Thank you for your lovely comments – it’s always so heart-warming to hear how residents are enjoying their time at the Laurels. We’re so pleased to hear that your Mum has settled in so well, is getting to know her fellow residents and is enjoying all of the activities (including the afternoon tea!). It sounds like your Mum’s experience at the Laurels has been quite transformative and we’re really glad to hear that she’s doing well and enjoying herself. Warm regards, Shirleyann Tingey.

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Review from Ian M (Husband of Resident) published on 25 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife of over 50 years spent just over a year at the Laurels. She moved into the Laurels at the height of Covid, under extremely difficult circumstances. It was difficult for both family and staff. From the start, we were impressed with the efforts the Laurels made in helping us to maintain contact.
Nothing was too much trouble and everyone was very caring. My wife was made comfortable and quite happy, considering her Parkinson's and dementia. Even though her health deteriorated over the period of time, we were delighted with the care and consideration given to her. She greatly enjoyed the wide range of activities residents were able to partake in. Likewise, the end of life care given to my wife and the access we were granted, despite Covid restrictions, were excellent. I wholeheartedly recommend the Laurels to anyone who asks me.
Reply from Shirleyann Tingey, The Laurels, Manager at The Laurels

Hello Ian, thank you so much for taking the time to write such a heartfelt review. We’re really touched to hear that your wife was kept comfortable and happy at the Laurels and that the team did everything they could to support her and your family during such a challenging time. We’ll be sure to share your comments with the hardworking team at the Laurels and know that they will really appreciate your kind words. Warm regards, Shirleyann Tingey.

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Review from Agnes T (Daughter of Resident) published on 25 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ever since Mum first went into The Laurels care home, we have been over the moon at the love and concern all have shown towards her. She settled very quickly with them and this has given us all great peace of mind, that she is happy and well cared for.
Reply from Shirleyann Tingley, The Laurels Manager at The Laurels

Hi Agnes, Thank you very much for your comments, they have really put a smile on our faces and we know the staff at the Laurels will really appreciate hearing them. We’re delighted that your Mum settled so quickly and that she is happy and well cared for. Warm regards,
Shirleyann Tingey

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Review from K N (Daughter of Resident) published on 19 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Laurels were so amazing with all the difficulties with covid. They went out of their way to ensure the residents had a brilliant Christmas. My Mum has been in the Laurels for nearly 2 years, and every time I visit, she says she loves it there and the staff are great with her. Trust me - my mum calls
a spade a spade and if she was in the least unhappy, I would know. I can't praise every member of staff highly enough. They are lovely with the residents - from the manager to the cleaners, every single one is kind, caring and thoughtful.
Reply from Shirleyann Tingey, Manager at The Laurels

Thank you so much for your review! We’re delighted to hear that your mum is having such a positive experience at the Laurels. We’ll be sure to pass on kind your words to our hardworking staff at the Laurels as we know they will really appreciate hearing this. Warm regards, Creative Support.

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Current Review Score: 10.0 (9.988)

Overview of Review Score

The Review Score of 10 (9.988) out of 10 for The Laurels is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.988 for The Laurels is calculated as follows: ( (163 Excellents x 5) + (2 Goods x 4) ) ÷ 165 Ratings = 4.988
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Laurels is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Apr 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (0)

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