Acorn Grange

All staff that I encountered were very friendly introducing themselves by name. Environment was very becoming on entering the building, clean and tidy. The room my husband was allocated was very clean. Throughout my husband's stay, I was fully informed of any changes in condition and treatment and involved with any decisions.

When I visit it has a homely feeling.

My Mam has been a resident of Acorn Grange for almost one year. She settled in very quickly and is extremely happy. All members of staff are friendly, welcoming and professional - not only with residents but also visitors. My Mam is well fed enjoying all her meals. The social activities provided both in Acorn Grange and day trips/excursions are top class. The staff deserve a Gold Medal!! Acorn Grange is providing my Mam a dignified and excellent quality of life.

My partner has Alzheimer's. I was unable to cope but reluctant to hand his care over to others. Initially, I worried but needn't have. He has settled well and all his needs are catered for. The staff have been very good to me too while I have been adjusting.

Both my aunty and my uncle reside at Acorn Grange. They are very elderly and need a lot of care. They receive bucket loads of things at Acron Grange. Their communication is excellent at all levels and they understand the needs of elderly, vulnerable residents. I have visited many times - the environment is comfortable, secure and respectful.

The communication to myself regarding my father's health, progress and well being, in general, is first class.

The staff at Acorn Grange do a fantastic job under daily pressure of caring for their residents who are extremely well cared for. They have varied activities for them daily and organise trips out. We, as a family, feel that this is a safe environment as all doors are keycoded so residents cannot go on walkabout without carer's knowledge.

Mam has been in Acorn Grange for nearly two months now. I still visit daily, although I'm reviewing this because it is upsetting to us both. The home is clean and tidy. The staff are lovely, very helpful and attentive to clients needs. There always seems to be a good level of staff and they are patient and kind to what must be a very repetitive caring situation. It always seems to be teatime, the meals look lovely. Mams room is really nice. I've made a scrapbook of mamas life which the staff asked of me and they use it to reminisce. The manager is always on hand to review mams care and well being, and what I thought was really nice these last few days, while hot, was giving residents cold drinks to keep them hydrated.

Never been able to fault the care and attention my mother has received for the years she has been a resident here.

Dad was in hospital and we had to find a care home very quickly as we live near London and he lives in the North East. Acorn Grange is amazing. It's friendly, clean and very professionally run. The manager is a lovely lady and the staff reflect her care, enthusiasm and willingness to go the extra mile. Dad is very happy here and when I leave to go home, I'm safe in the knowledge he's looked after 100%. 10/10 from us. Well done.

My mother has been resident at Acorn Grange Nursing Home for almost one year. She is happy there, well cared for and cared about. The staff and management go out of their way to make sure all of those in their care are treated with kindness and dignity. The facilities are good and the staff are experienced. I have no concerns at all regarding the excellent care provided for my mother.

A very caring and friendly atmosphere. My mum has many difficulties with anxiety and since moving into Acorn Grange, the time I spend with her both in the home and outside of it, is much better and that is partly due to the staff and manager who are helping to support her to have a much better quality of life than she would otherwise.

As someone who had experience of the care home system, it was with some trepidation that I made the decision to move my mother to Acorn Grange Nursing Home. Mother and the rest of our family were immediately put at ease simply by the care shown and the decency afforded to both residents and visitors, in particular, the current management is first class leaving us safe in the knowledge that our loved one is receiving the care that she requires and indeed deserves.

We find this care home provides the right care for residents. Clean, safe environment, plenty of attention. Staff are caring and polite.

My relative has been a resident here for the last 21 months in that time, we have seen three changes of management and in two cases for the better. This establishment has a high standard of care, residents are well looked after and nothing is too much trouble for the staff when asked questions, very helpful. It's good to find a manager who is very approachable and this we have at Acorn Grange. Warm, cosy atmosphere. Staff very friendly. We are kept up to date with everything going on in the home and indeed if and when there are any problems arising concerning my relative

I have been in every part of Acorn Grange and never seen such cleanliness, interaction with residents and every rating below is not any exaggeration but shows the quality of Acorn Grange. I owe them two lives.

Acorn Grange changed my grandma from being unhappy and unsettled (although we tried our best) to a glowing ray of sunshine. They kept her clean and tidy every single day. They work around the clock for each person in there and keep everything professional and everything is all about the residents. I recommend Acorn Grange to absolutely anybody who is struggling with Alzheimer's, they kept my grandma alive for as long as they did, and kept her happy with a twinkle in her eye until the very end. They treat the residents with dignity and respect in every aspect of care, they look after them with such respect. The carers do that good of a job, that the residents only ever feel fully safe around them, and look at them with love. Couldn't pick out a bad thing, and I visited my grandma a lot each week. No doubt about it, they gave my grandma the best care you could imagine.

This care home has been a God send for my mother as she has Dementia. Staff are extremely friendly and nothing has been too much trouble to them. The food looks very appetising which is good to encourage the residents to eat. The rooms are very clean and bright. I didn't think my mother would settle in as well as she did but I think this was down to the staff and their professionalism.

Staff are very friendly and professional. Service users are well looked after and cared for with compassion and dignity. The activities are excellent and rooms are clean and tidy. When you ask the staff for help with anything, nothing is a problem to them.

The staff are really good and always very pleasant.