Church View

1 Main Street, South Church, Bishop Auckland DL14 6SL
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9.2 45 Reviews
  • Church View, Bishop Auckland
Church View care home, in Bishop Auckland, aspires to high standards of dementia care, thanks to a team of highly-skilled and qualified professionals working to modern care methods.

Carers are assisted by a comfortable living accommodation that is versatile to residents' own lifestyles, with good in-house entertainments and other activities to enjoy.

The requirements of the Care Quality Commission, with whom the service is registered for forty-five service users, is respected throughout the home's practices.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1259 – £1259
  • Self-Funded Residential Dementia Care: £1281 – £1281
  • RESPITE Self-Funded Residential Care: £1259 – £1259
  • RESPITE Self-Funded Residential Dementia Care: £1281 – £1281

Fees may vary dependent upon assessment.

These prices are only a guideline, please contact Church View to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Paula Wood (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • NHS/LA/Private
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1990
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (45)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors welcome at any time although they do ask that you respect the resident's protected mealtimes unless you are dining with or supporting your loved one with meal.

Parking

  • Free car parking on site,

Church View Reviews (45)

9.2

Church View has a Review Score of 9.2 (9.190) out of 10, based on 16 reviews in the last 2 years.
Over all time Church View has 45 reviews.

Overall Experience
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Date Published
  • 45
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Reviewer Connection to Church View
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Total of 45, showing 21-40
Review from Linda M (Niece of Resident) published on 23 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff always pleasant, home always clean and welcoming.
Reply from Melanie Auckland, Chief Executive Officer at Church View

Thank you for your positive review, it is appreciated.

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Review from Joanne W (Granddaughter of Resident) published on 17 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When my nan first went into Church View I was disappointed that each time I went in to see her she didn't have her own clothes on (yet she has plenty of clothes), her nails were full of faeces and they never put her hearing aid in. However, now that there is a new manager the personal care has improved
and I am happy.
Reply from Melanie Auckland, Chief Executive Officer at Church View

Thank you for your review. I am sorry that there were initially some concerns with your nan's care but pleased to read that the manager and her team have now made those improvements.

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Review from Karen T (Daughter of Resident) published on 17 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been a resident of Church View for 2 years now and is extremely happy and comfortable. He loves the staff and always sings their praises often stating nothing is too much trouble for them. The staff have been outstanding throughout the COVID crisis.
Reply from Melanie Auckland, Chief Executive Officer at Church View

Thank you for your positive review and your kind words. We are delighted that your Dad has settled into Church View and that he is happy with the care team. We will share your review with the staff team. Thank you

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Review from C B (Daughter-in-law of Resident) published on 10 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law has been in church view for three years. He can be very difficult due to his illness, however, the staff show so much care and compassion and even manage to make him smile. The food is fabulous and the staff are so welcoming and friendly. Very highly recommended.
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Review from J W (Sister of Resident) published on 27 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I visit I get a friendly greeting from whoever opens the door. I am made to feel welcome. There is a positive atmosphere around Church View. On a screen, you can see activities that take place. From my visits, Church View seems a happy place.
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Review from I S (Husband of Resident) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are amazing, friendly, efficient, caring and attentive.
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Review from D H (Son of Resident) published on 13 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff seem very caring with people of varying states of mental and physical capacity.
Reply from Jason Parkinson, Manager at Church View

Thank you for taking the time to complete the review, your feedback is very important.

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Review from M D (Son of Resident) published on 13 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Residents in the home seem settled and receive a good standard of care.
Staff are good and helpful.
The home is always clean and fresh.
Reply from Jason Parkinson, Manager at Church View

I would like to take the opportunity to thank you for your review.

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Review from R W (Wife of Resident) published on 10 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was at Church View for respite to give me a break. My husband has Alzheimers.
A few weeks later he got much worse and I couldn't look after him anymore. I have no hesitation in choosing Church View for his permanent stay.
Reply from Melanie Auckland, Director of Operations and Compliance at Church View

Thank you for your kind words. It is our pleasure to care for your husband.

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Review from I T (Son of Resident) published on 26 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad stayed at Church View for respite from August for 2 weeks. The care was excellent, food very good and have some new friends. Staff were very friendly and engaging and I would recommend Church View wholeheartedly.
Reply from Jason Parkinson, Manager at Church View

Good morning, thank you for your feedback during your Fathers stay at Church View. I'm delighted you and your Father were very happy with the facilities and care within the home.

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Review from Carol B (Daughter of Resident) published on 30 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother came to the care home 6 months ago. As an independent lady, it took a few months for her to settle in but that was expected to start with, however, she has settled in really well now and says the staff are great and she likes it there.
All the staff have been lovely and friendly to me. I
have the utmost respect for them as they are so patient and kind to my mother. I could not do their job and think they deserve to be paid more. Staff at the care home are specialised in dementia care and these skills are noticed by me. I know another resident in the home so it is good to pop in and see her too. Very friendly atmosphere. I highly recommend it for others.
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Review from Arthur M (Brother of Resident) published on 29 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have found the management extremely helpful. All questions answered. Every one of the staff very friendly on visiting. I find the home has a very nice environment.
Reply from Melanie Auckland, Director of Operations and Compliance at Church View

Thank you for your comments and positive review.

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Review from Paul F (Son of Resident) published on 9 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers come across as very compassionate and helpful. They always carry out their roles in a professional manner and are very approachable.
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Review from Paul B (Son of Resident) published on 21 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has recently become a resident and during this traumatic time, the care home staff have been wonderful. They are always very friendly and welcoming and the care my mother is getting is second to none. We are so happy to have discovered this particular care home. As well as the professionalism
and kindness of the staff, the actual premises is so clean, warm and secure. We feel quite content in the knowledge that my mother is getting the best possible care and that she is now in a safe environment under the watchful care of the lovely staff.
Reply from Melanie Auckland, Director of Operations and Compliance at Church View

Thank you for your very positive review; our team strive to ensure high standards of care to our residents and their relatives at all times.

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Review from Ann O (Daughter of Resident) published on 7 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mam has been in Church View for 4 1/2 years. She has dementia. My experience at Church View, where I visit most days is always an upbeat and happy one. The girls are always willing to do what is asked of them to keep my mam happy. Mam's room is always clean and tidy and the recent refurbishment is
fabulous. The manager is always asking if everything is Ok and the office staff are efficient and friendly. Altogether this is a lovely care home.
Reply from Melanie Auckland, Director of Operations and Compliance at Church View

Thank you for your positive review and kind comments. I note your comments regarding activities, we are currently developing an activity program in conjunction with our residents

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Review from James B (Brother of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have to travel 100 miles + to visit my sister. I have always been well received by all the staff and have the impression of professional outlook by all.
The care home has always been well maintained and probably the best in the area.
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Review from S S (Daughter of Resident) published on 14 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are always pleasant and friendly. Nothing seems to be too much trouble if we ask for anything. Mum seems to be very well cared for. All the staff acknowledge Mum and always say hello to her as she passes them. Nice room, kept clean. Mum is always clean and dressed when my sister and I visit.
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Review from W L (Daughter of Resident) published on 5 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mam has been in Church View 3 and a half years. She is looked after well, any issues we have needed addressing are always sorted. As a family, we know mam is safe and clean in a professional environment.
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Review from Walt M (Son of Resident) published on 29 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The first experience of the nursing home is in itself very caring and homely. My mam's room is very adequate with a warm feel to it that address her needs. The staff are very efficient in their role, if something needs to be done, they go out of their way to see that it is done and going that extra
mile, very good customer needs. My wife and I very much appreciate the care from this nursing home, a good service is being provided. Thank you.
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Review from Christine N (Daughter of Resident) published on 30 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It took a while but my mum eventually settled into the care home, that was because the staff were caring and patient with her. Everyone is treated with respect. The staff interact with the residents which is great.
They make activities fun and help the residents if they struggle with joining in. I
feel very happy that my mum is happy and content in her new surroundings.
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Current Review Score: 9.2 (9.190)

Overview of Review Score

The Review Score of 9.2 (9.190) out of 10 for Church View is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.190 for Church View is calculated as follows: ( (91 Excellents x 5) + (64 Goods x 4) + (22 Satisfactorys x 3) + (3 Poors x 2) + (9 Very Poors x 1) ) ÷ 189 Ratings = 4.19
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Church View is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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