Kings Court

14 Market Place, Barnard Castle DL12 8ND
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9.8 38 Reviews
  • Kings Court, Barnard Castle
Kings Court care home provides residential and respite care for older people. The team in County Durham takes pride in the high quality care they offer.

The lifestyle team organises activities, outings and events tailored to residents' needs and interests, and the home is also active in the close-knit community of Barnard Castle, taking part in local craft fairs as well as groups like the WI.

Previously the King’s Head hotel, the home benefits from character and charm; what used to be the hotel ballroom is now a lovely living space, and the spacious bedrooms are warm, bright and comfortable.

Kings Court is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates the team's skill and commitment to delivering high-quality, person-centred care to residents at the end of their life.

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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 37 Service Users

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1091
  • RESPITE Self-Funded Residential Care: from £1141

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Kings Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Hayley Coatsworth (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2003

Room Information

  • Single Rooms (37)
  • Single Rooms with Ensuite Wet Room (34)

Kings Court Reviews (38)

Total of 38, showing 21-38
9.8

Kings Court has a Review Score of 9.8 (9.807) out of 10, based on 21 reviews in the last 2 years. Over all time Kings Court has 38 reviews.

Overall Experience

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Date Published

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Review from Ian W (Son of Resident) published on 6 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, my mum is happy with the care home. However, what she is extremely frustrated about is the lack of activities run by the staff. Bingo once every work or so for one afternoon is insufficient to relieve the boredom.
Mum often asks to be taken out in her wheelchair to the local shops or simply
for a change of scenery, but the usual reply is that the staff are too busy to do so.

Reply from Samantha Debenham, Reviews Team at Kings Court

We are pleased that your mother is happy with the care she is receiving at Kings Court care home; however, we are disappointed to hear she is frustrated with the level of activities offered. Our lifestyle team provide a selection of activities for residents each week, and whilst they work hard to run activities that appeal to everyone’s interests, this is not always possible. We will always listen to residents’ feedback on the activities schedule and will adapt to suit their preferences wherever possible. We are actively recruiting for more Lifestyle team members, which will allow us to support residents with more frequent trips outside of the home; however, our current team will support residents to leave the home whenever they are able to.

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Review from D M (Son of Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am generally satisfied with your service. My only complaint is my mother's lack of hair-dressing and her fingernails; she's never had long hair in the sixty years I've been alive.

Reply from Samantha Debenham, Reviews Team at Kings Court

We are glad to hear that you are generally satisfied with your mother’s care. Residents living at the home have access to our in-house salon, with a local hairdresser visiting regularly and offering a range of services. Other visiting healthcare professionals offer personal care services and our care staff offer nail cutting. Whilst these services are available and encouraged, we respect residents’ right to decline these.

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Review from Helen F (Daughter of Resident) published on 7 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff deserve a pay rise! I can’t fault anything at this moment in time. I can talk to any of the staff about anything.
The only thing I have to add is another activities member of staff.
All staff are lovely.

Reply from Holly Cole, Reviews Team at Kings Court

Hi and thank you very much for taking the time to leave us feedback about your experience. We will pass on your lovely words to our staff, we're so glad that they are supporting you and your family member.


At Kings Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Thank you for your time, and we look forward to hearing from you.


Many thanks, the Care UK team.

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Review from Lynne H (Daughter of Resident) published on 2 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Kings Court now for nearly a year. She has settled in very well. Her care has been excellent and the staff are very friendly and caring towards her. She enjoys the food and is responding well to a balanced diet. She prefers to stay in her room so hasn't really joined in the activities
but is interested when they tell her about them and joins in with raffles etc. Management and staff are always accessible if we need them.

Reply from Holly Cole, Reviews Team at Kings Court

Hi Lynne, thank you very much for taking the time to leave us feedback about your experience. We're glad to hear that your Mum has settled very well and is happy with her diet and activities she enjoys and the staff have supported you both. At Kings Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your kind words,
Many thanks the Care UK team

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Review from Joan A (Niece of Resident) published on 20 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not have been happier with the care given.
The staff and management were wonderful to our aunt and us as a family.
The activities were brilliant. Aunt loved the food too.
The room was clean and fresh. Tea and coffee were freely available.

Reply from Martha Piper, Reviews Team at Kings Court

Hi Joan A (niece of Resident) thank you very much for taking the time to leave us feedback about your experience. At Kings Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you. Many thanks, the Care UK team.

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Review from C M (Daughter of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father had respite here and said he wanted to stay as he couldn't look after himself.
Loves the place as all the staff are very friendly and lovely to him.
Likes getting his drinks and meals brought to him if he doesn't want to go to the dining room.

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Review from George A (Husband of Resident) assisted by family/friend published on 3 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, as a family, we are very pleased by how our resident has been welcomed and settled in. The first room she was allocated was a good size, but the staff suggested she be moved to a room more suitable to her needs, which it is! However, it is lacking a shower. Activities seem adequate but the
resident doesn't generally like to take part. COVID rules for visitors are fairly strict but acceptable (although what is the point of the apron?).

Reply from Samantha Debenham, Personal Assistant at Kings Court

We are happy to hear you your loved one is settling in well to the home. Although not every room at Kings Court offers en-suite facility, all residents have access to specially designed wet rooms to suit their every need. Whilst we like to encourage all residents to take part in activities and socialise, we appreciate this is not everyone’s preference. We work with residents to understand their wishes and provide one-to-one activities where needed. The team at Kings Court place great importance in the health and safety measures, including surrounding COVID, in order to keep residents safe at all times.

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Review from Margaret M (Friend of Resident) published on 13 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently died and I could not have praised the home more for the care and devotion shown to her. They treated my mother as if she was their own. Who could ask for anything more? It is a very friendly environment to visit.

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Review from Alan C (Son of Resident) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad's comments the last time we visited him were 'it's like being on holiday'. The staff treat him with dignity and respect. He's been living alone for over ten years. He's looked after himself well and was very independent, but slowly lost communication skills and struggled to interact with anyone
other than direct family. The Kings Court team have slowly resurrected these skills and have helped him rediscover his artistic side which has been hidden for so long. What a change they have made to his well-being. Because of Covid we have been unable to see inside the home, so can't rate all the categories.

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Review from D T (Daughter of Resident) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum appears happy and comfortable here. The staff provide a caring, involved manner of care in homely surroundings. They have worked really really well this year to provide this and in a safe way.

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Review from Patrick E (Regular Volunteer) published on 28 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home and its staff are excellent. Value for money and their concern and care is second to none. No request and/or issue was too trivial and any problems were handled with respect and speed.


They had good communication and informed you of all necessary issues or concerns. They worked with you

and involved you in all relevant and necessary decision-making processes.

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Review from Joan L (Sister-in-law of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the care that my brother-in-law received. The staff were brilliant in making him welcome during his transition period but unfortunately, his illness became too much for them to cope with as he needed specialist treatment. The care manager was brilliant at sorting everything out for
us and getting the help he needed under difficult circumstances. Can't fault his care at all. Brilliant.

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Review from A W (Daughter of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother lived in Kings Court for just over 2 years. The staff were kind and loving and I had no worries about her safety. They were always quick off the mark if any health issues became apparent.

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Review from F B (Respite Resident) assisted by family/friend published on 7 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I go into King Court on a planned 6 to 7 week respite basis. I am always welcomed by the staff and made to feel part of the family. I enjoy my stays here. Thank you.

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Review from L B (Respite Resident) assisted by family/friend published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfactory stay for respite.

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Review from N G (Resident) assisted by family/friend published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My care is as good as it can be. I get help with daily tasks and my medication is controlled.

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Review from Alan F (Husband of Resident) assisted by family/friend published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the home comfortable and warm. It has a relaxed atmosphere. The level of care is generally good. Meals are very good and catered for a range of healthy choice.

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Review from Anne S (Daughter of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother has been a resident of Kings Court for a year. The building is a bit of a rabbit warren with lots of corridors but the main rooms and bedrooms are fine. All the staff are fantastic from the manager, admin to all the care assistants, cleaners and laundry people. There haven't been many staff
changes over the last year showing that the workforce is happy and giving continuity to the residents. The food is outstanding, a credit to the catering staff. We would recommend Kings Court to friends and family.

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Current Review Score: 9.8 (9.807)

Overview of Review Score

The Review Score of 9.8 (9.807) out of 10 for Kings Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.807 for Kings Court is calculated as follows: ( (207 Excellents x 5) + (38 Goods x 4) + (3 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 249 Ratings = 4.807

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kings Court is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (96)

Meet the Team (1)

Hayley

Hayley Coatsworth

Job Title: Home Manager

Joined: 2024

I’ve worked at Kings Court for almost 19 years, having started as a Care Assistant before progressing to Senior Carer, then Deputy Manager and now Home Manager.


I joined Care UK because they really care about both residents and colleagues. They do an amazing job of helping team members in their homes to progress.


As Home Manager, I run Kings Court and ensure everyone in the home is safe and happy. I believe the most important quality to have is to care. I care about residents and will do everything I can to ensure they have a fulfilling and happy life while living with us at Kings Court.


I love my job. Becoming a Home Manager at Kings Court has been the biggest highlight of my career to date. I’m excited to make positive changes in my role, as I love to see residents happy and loving lives. I’m proud when I know that we as a team are making Kings Court an amazing place to live.


A fun fact about me is that I come from a farming family, and I love cows! When I’m not working, I enjoy spending time with my family.

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