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Lumley Residential Home

Willington Care Village, Hall Lane Est, Willington, Crook, Durham DL15 0PW
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Lumley Residential Home, Crook
Lumley Residential Home, Crook
Lumley Residential Home, Crook

Lumley Court is a Durham care home that has been purposely constructed to suit the often complex needs of people with dementia.

The aim of the service is to look after healthcare needs while enabling residents to maintain as much independence as possible, in an environment in which they feel empowered to practise their life skills.

A good social atmosphere can be enjoyed by up to forty residents, with some provision also available for respite services for those who care in the community.

Care Provided by Lumley Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,200From £1,200
Residential Dementia CareFrom £1,250From £1,250

Contact Lumley Residential Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Victoria Brettwood (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages from 18 to 120

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1992
  • Last Refurbishment: 2022
  • Number of floors: 1

Room Information

  • Single Rooms (33)
  • Single Rooms with ensuite Wet Room (33)

Lumley Residential Home Reviews (36)

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9.6

Lumley Residential Home has a Review Score of 9.6 (9.642) out of 10, based on 15 reviews in the last 2 years. Over all time Lumley Residential Home has 36 reviews.

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Showing 36 reviews matching selected criteria
Review from Rosalyn F (Resident / Service User) published on 7 August 2026 Submitted via Postal Card
Overall Experience

Lumley Court is a place of real compassionate care and kindness. Residents are treated with great respect and supported and cared for in a vigilant and attentive way. Nothing is a trouble. Lumley Court is a family of residents and staff,

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Review from Michelle G (Daughter of Resident) published on 16 July 2026 Submitted via Website
Overall Experience
Since Mam has been at this home she has become a lot more relaxed and happy.
There are lots of activities and the staff do all they can to make the residents happy. Always themed parties going on and entertainment. They also do special days out, like my mam went to a garden centre and had lunch out. A real treat!
The food is all home made and they really look after them in this extraordinary heatwave, bringing out paddling pools, eating lollies and iced drinks.
Lumley and staff is a very special place, my Mam is having a great time there, she's loved, kept clean and tidy and staff really interact with all the residents. They actually take time to find out about who they are and what they've done in the past.

Thank you all for looking after my Mam so well x

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Review from Sharon C (Sister of Resident) published on 14 July 2026 Submitted via Website
Overall Experience

Lovely home clean fresh and always smelling lovely my sister is well looked after always clean and dressed well I never go at set times and have never had any complaints. They are always polite and caring .and they do activities throughout the week which is good for stimulation .I can't fault them .keep up the good work x

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Review from A G (Niece of Resident) published on 14 July 2026 Submitted via Website
Overall Experience

My Aunty was in Lumley for 7 yrs until her recent death. She received excellent care throughout this period. The facilities and activities were well organised and stimulating. Out door visits were also arranged to meet individual needs. I can highly recommend Lumley

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Review from Bernadette E (Daughter of Resident) published on 7 July 2026 Submitted via Website
Overall Experience
This home is just fantastic, there always activities for the residents if they wish to join in. The activities coordinator Hayley is fabulous, she tries to find out what each resident really loves to do. There has been sports cars brought to the home, ponies, dogs. They have themed parties, singers, bingo and crafts.
Any special occasion is celebrated and all the staff are kind and very thoughtful. I cannot say a negative thing about them. My Mam is happy and more importantly relaxed, she has Vascular dementia and can get anxious, they know how to deal with her. She's always, tidy, well fed and they even do her hair. A real home from home. All my family are so relieved that she is safe, happy and well, this is a far cry from the last home she was in!

Thank you all for your wonderful care and support.

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Review from P C (Husband of Resident) published on 15 April 2026 Submitted via Postal Card
Overall Experience

My wife is so well looked after at Lumley, all the staff are lovely to her. She's always clean and tidy. Whenever I'm there the staff chat to me also and bring me cake and coffee. My wife looks much more relaxed and happy here. The staff are so kind and caring.

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Review from Neil H (Son of Resident) published on 30 January 2026 Submitted via Website
Overall Experience

My Mam has been in Lumley Court for over 3 years now. Prior to that she was cared for at home by my Dad who subsequently became ill and could no care for her. Since being at Lumley Court she is happier and healthier than she was before. She still has dementia of course but the staff are great with her and the residents. You really won't find a nicer group of carers and nurses to look after your loved ones. There are lots of social activities and the Home is often decorated with the current theme - Halloween was spectacular. To see her so happy gives a lot of comfort to me. I live a long way away so being able to trust her with such a loving team is a great relief.

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Review from William B (Brother of Resident) published on 23 January 2026 Submitted via Postal Card
Overall Experience

The staff are welcoming and interact well with residents and visitors. The rooms would benefit from en-suite showers but these would be expensive and may present health and safety issues so this be unfair. Activities are regular and there are regular professional acts of a good standard. Access to a kitchen area for visitors is a great bonus. I have experience of five local care homes and Lumley Court is the best.

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Review from Andrew F (Son of Resident) published on 23 January 2026 Submitted via Postal Card
Overall Experience

My overall experience is that the staff show great respect, patience, care and professionalism to the residence. I trust the home with my lovely mam. Activities could be more bespoke to individuals needs + rooms. In the last 3 months, the food has improved significantly and is appropriate and nutrious. Mam looks forward to it. Sometimes residents wait at the exit, which is uncomfortable when leaving or entering. The room is lovely but I think the bathroom is old and in need of updating. The garden space is good but could be more interesting and beautiful for the residence. Its an important space.

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Review from Simon F (Son of Resident) published on 23 January 2026 Submitted via Postal Card
Overall Experience

A compassionate caring, professional respectful staff and environment. Residents are treated as human beings where individual needs and wants are rooted in respect for each person's human dignity. An atmosphere of loving, kind, bespoke care prevails where residents and their families are welcomed with equal kindness and respect.

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Review from Niall E (Grandson of Resident) published on 19 January 2026 Submitted via Website
Overall Experience

My gran has been here a few months now. Whenever I've been to visit I always feel like she's home rather than just in care home. Shes always happy, well presnted and settled. The staff and the management are lovely and I can tell by their interaction's that they care for their residents and it's not just a job to them. I'm always made to feel welcome and nothing is a trouble to them.

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Review from L P (Daughter of Resident) published on 23 April 2025 Submitted via Postal Card
Overall Experience

To all the Lumley Court care staff and nurse, thank you for looking after my mum while she was with you. She had many happy moments with you enjoying the company of other residents, sociable meal times and the activities. Thank you for all the times the staff allowed me to talk to my mum down the phone even at the very end. All these memories are treasured memories for me her daughter and the extended family. Also thank you for being so welcoming to us when we visited as a family on the several occasions we came with my husband and my family and our dog we are grateful for the perfect level of communication we have received while she was in Lumley court. The family will appreciate your dedication to your duties for the rest of our lives.

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Review from Norma W (Daughter of Resident) published on 27 September 2024 Submitted via Postal Card
Overall Experience

On the day I found out my lovely mum had to go into residential care I was heartbroken. All my fears and tears subsided as I got to know the staff at Lumley Court. Mum has a lovely room with her own possessions around her. Mum has always taken a pride in her appearance and the staff make sure her nails are painted and her outfits are colour-matched. She is always clean and tidy. Nothing is too much trouble for any of the staff at Lumley Court and our concerns are listened to and dealt with quickly. The staff are kind, amazing and very supportive. They can lighten the mood with a laugh and a smile.

Reply from Bethany Morrow, Care Manager at Lumley Residential Home

Good afternoon Norma, I would just like to thank you for your kind words and for taking the time to complete a care home review. I will pass your compliments on to the team.

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Review from Patricia B (Mother of Resident) published on 10 September 2024 Submitted via Postal Card
Overall Experience

I am very pleased and happy with my daughter's care at Lumley Court.

Reply from Bethany Morrow, Manager at Lumley Residential Home

Good afternoon, I would like to thank you for taking the time to complete a review and I will be pleased to share this review with the team.

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Review from M N (Daughter of Resident) published on 12 August 2024 Submitted via Postal Card
Overall Experience
I can't really fault the level of care Mam gets, some staff are good with her and others excellent. Some staff treat family members more favourably than others and some are unprofessional and rude.

The rooms could do with being refreshed and repainted/updated. Since the new activities staff member joined, activities have improved and have been more tailored for different levels of dementia patients. Safety/security is of a concern as residents should not be able to get off the unit and this has happened on several occasions.

Reply from Bethany Morrow, Home Manager at Lumley Residential Home

Thank you for taking the time to complete a review. Hopefully we have already made a start at addressing some of the above concerns. I would like to reassure you that I will promptly address any concerns previously made and will provide you with regular feedback as agreed with yourself. We want to...  

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Review from D E (Resident / Service User) published on 27 September 2023 Submitted via Postal Card
Overall Experience

No complaints, staff do excellent work.

Reply from Elliott Erlanger, Manager at Lumley Residential Home

Thank you so much for your review. We will share your thoughts about our home with the staff teams.

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Review from Doreen D (Husband of Resident) published on 6 August 2023 Submitted via Postal Card
Overall Experience
2022 was a bad year but since January 2023 and new management, the home has become a lot better.

All the carers go out of their way to help you.

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Review from J P (Cousin of Resident) published on 28 July 2023 Submitted via Postal Card
Overall Experience

The unit Lead is very good at keeping everyone informed and involved. The staff are very accommodating and look after the patients exceptionally well. We have no concerns at all.

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Review from Florence F (Mother of Resident) published on 21 July 2023 Submitted via Postal Card
Overall Experience

Everyone is marvelous in in Jefrey Court. Staff and clients I love them all the care is very good and my daughter is coming on very good.

Reply from Harry Inglis, RM at Lumley Residential Home

Thank you for your kind review, this means a lot to the team.

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Review from S H (Daughter of Resident) published on 29 June 2023 Submitted via Postal Card
Overall Experience

From the moment of admission, I felt extremely comfortable leaving my mother here. The staff have gone above and beyond to accommodate both my mother and myself. The level of care is outstanding. The bedrooms are a little shabby but satisfactory for what is needed. In a short time, I feel like more has been done here than in hospital.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 December 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (0)

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Frequently Asked Questions about Lumley Residential Home

What types of Care is Lumley Residential Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Lumley Residential Home have?

There are 33 Single Rooms.

What are the Facilities & Services at Lumley Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Lumley Residential Home to the centre of Crook?

2.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lumley Residential Home to verify any information. View our terms and conditions. Lumley Residential Home has an Enhanced Service -more info.