Darlington Manor Nursing Home

70 Falmer Road, Darlington DL1 4AZ

Group: Manor Care Home Group

Person in charge: Samantha Young (Manager)

Local Authority / Social Services: Darlington Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Parkinson's Disease • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 60

Rooms with ensuite WC: 30

Weekly Charges Guide: Personal Care Single from £480 (These prices are only a guideline, please contact Darlington Manor Nursing Home to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Darlington Manor Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8 (maximum of 10) for Darlington Manor Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Darlington Manor Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.292 for Darlington Manor Nursing Home is calculated as follows: ( (26 Excellents x 5) + (41 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 72 Ratings = 4.292

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.75 Points relating to the number of positive Reviews for Darlington Manor Nursing Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 3 Reviews ÷ 12 Target = 0.250

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8 Darlington Manor Nursing Home has a Review Score of 8 (8.042) from 6 Reviews


Average Ratings

  • Excellent
    2
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Darlington Manor Nursing Home?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Darlington Manor Nursing Home

  • Daughter of Resident/Service User
    4
  • Resident / Service User
    1
  • Wife of Resident/Service User
    1

On the whole, my Fathers care has been very good, with any issues dealt with swiftly and professionally as my Father isn't the easiest to deal with.

How likely would you be to recommend Darlington Manor Nursing Home? Extremely Likely

Overall Standard

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Average Rating:   3.9 out of 5

Darlington Manor is a wonderful, warm and caring place. The staff are outstanding and I wish I could name the many many individuals who deserve special praise.
My mother has been shown love and understanding on every occasion when she has visited or been a resident. I cannot recommend the home highly enough. Huge thanks to everyone.

How likely would you be to recommend Darlington Manor Nursing Home? Extremely Likely

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Average Rating:   4.7 out of 5

All staff demonstrate empathy and the home is a caring environment for residents and visitors. Leadership is excellent and the staff work extremely hard, even in difficult circumstances.
The only minor issue concerns a lack of mobility aids at times.

How likely would you be to recommend Darlington Manor Nursing Home? Extremely Likely

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Average Rating:   4.3 out of 5

Always a cheerful, pleasant atmosphere.
Lots of activities for residents in house.
Visual and tactile areas included in the decor.
I am kept fully informed on all aspects of my father's care and medical condition.
I cannot fault any aspect of general housekeeping.

How likely would you be to recommend Darlington Manor Nursing Home? Extremely Likely

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Average Rating:   4 out of 5

From the moment my mother arrived by ambulance, she as treated with welcoming and caring members of staff. Her room is located on the ground floor overlooking both grounds and nearby park. Her room has three windows which makes the room light and homely. A new carpet was installed on the day of her arrival and she was allowed personal items of furniture which created memories of her home.
Lead by management, all staff are so sincere and caring. Nothing is too much trouble from her personal care to dietary requests. Her wellbeing and dignity has been admirable.

How likely would you be to recommend Darlington Manor Nursing Home? Extremely Likely

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Average Rating:   4.9 out of 5

Management and staff went out of their way to make my husband comfortable and welcome on his first visit to them. All care plan needs were met and my husband is quite happy to go in for another visit.
Everyone was very helpful to me and all questions answered efficiently. I am quite happy to use Darlington Manor Nursing Home.

How likely would you be to recommend Darlington Manor Nursing Home? Extremely Likely

Overall Standard

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Average Rating:   3.9 out of 5

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