Darlington Manor

My father was in Darlington Manor for respite. His stay was short, only 13 days before he sadly passed. As a family we can not thank the care staff enough for the support they showed on the night of his passing. Their care and compassion was abundant throughout my father's stay and we are thankful as a family to all who came into contact with him. Shoutout especially to both Charlotte and Kerry who were amazing and helped us through our most difficult time.

Exceptional staff and care, my dad was in respite care for a short time unfortunately he died whilst in the care of Darlington manor, though the compassion of the staff was amazing, would highly recommend this care facility, thank you for the care you gave my dad and all the family

Absolute phenomenal care of my darling Granny, Grace/Jean. Sam and the whole team are outstanding. Their residents become their family and the care and compassion they all show for the resident and the families is second to none. They truly were there at the worst time but made it such a pleasant experience, we can't thank them enough

I cannot praise them enough!

The cleaners do a good job and cleanliness is to a very high standard. The kitchen provide very good meals.

I am so glad my mother was given a place here. The staff are amazing and go above and beyond to do whatever is needed for her. I was so worried about her moving in to a home but now when I take her out she looks forward to going back to her room here. They do interesting and relevant activities that she loves doing and she enjoys her meals immensely. The facilities are lovely with a wonderful ambience and a fantastic entryway with painted ivy leaves on an atrium that really welcomes you. My mam is thriving and I'm delighted to see her so happy and making new friends that she socialises with. I've experienced other care homes and this one rates so much higher in warmth, activities and genuine care. My dad spends a lot of time there too with her and his health is improving from when he was her carer and it took so much out of him. They even let him have meals with her and all the staff do everything they can to make everything better for them both. Highly recommended.

Brilliant home, staff always willing to help if we ask for anything. Keep you updated with on appointments etc. Keep the residence entertained always something for them to do. Home is clean and tidy.

With such grateful thanks and respect to Samantha .. x

There is no doubt that the leadership of the manager is key to this. They were endlessly patient with L, treating her warmly and respectfully, maximising her enjoyment and led by her wishes whenever possible. They laughed and danced with her, managed her husband with kindness and cried with us when she died. We are eternally grateful.

As you walk through the doors there is always a friendly face. The staff are amazing, Ellie, Laura, Tracy, Sam, Alicia, Leanne have a special place in my heart and all are brilliant as they always know if Ken or Rita are doing ok. Ken recently had his best friend admitted to the Manor, in the room opposite however Bill has recently passed away. The staff have been in very regular to make sure Ken is managing his emotions. Good great, cleanliness fantastic.

We are really pleased with the care, love and support we see all residents receiving. Well done.

Just been to visit my mam again. The staff here are amazing, the way they deal with the residents, the patience they have, the effort they put in to being kind and lovely to the residents is really great to see. The residents had been to the park this morning, and were having a sing a long when I got there. Earlier in the week they were playing bingo when I was there. Darlington Manor is a great place, a big big part of that is the staff. I love my mam being there.

Caring, loving, dedicated, professional staff as often witnessed by myself and family during many years, but particularly the last few weeks of my cousin's life.

The staff are wonderful. The staff are what makes this care home truly different. They are always so pleasant, cheerful, and quickly helpful and always make me feel a very welcome visitor. I am welcome at mealtimes and was warmly invited to a lovely two-course lunch. The food is very good. On one visit I witnessed the chef going around talking to residents about the menu items and references of residents. The building is always spotlessly clean and tidy. Care home work and management is very difficult. Darlington Manor management enables all the staff to come together and work not just as a good team but as a family. The result is a home, where all the staff are willing to go the extra mile with a pleasant smile and cheerful voice.

My review covers the three years my dad spent at the care home, daily telephone conversations and weekly visits. The consistent care continues right to the very end. Dad always told us he was well looked after and very content with the home. (Apart from being very frustrated at times that he wasn't allowed out on his own!).

The home is well established, clean and cared for, the activity team work very hard for the residents. The manager goes above and beyond for the care of both residents and staff. It's the best move we have made for our dad.

We found Darlington Manor to provide excellent care for my mother-in-law. It totally changed our opinions on care homes. From daily care to providing an extensive range of activities for the residents was amazing. My mother-in-law loved living here and that helped put our minds at rest knowing she was so well looked after. We would recommend Darlington Manor to anyone looking for a care home. The staff were all amazing!

Thank you.

I was unable to visit Darlington Manor prior to choosing it as a home for my mum, due to Covid. Several friends recommended it. I can honestly say that all of the staff from housekeeping, catering, management and care staff are totally caring and go over and above for their residents. They treat everyone as though they were family. Mum's dementia made her distressed at times and the staff always tried everything to calm her. Mum deteriorated and died in early March and the staff kept me informed to the end. Ringing me on an evening to reassure me even when I had been in twice that day. They always treat me so well, remembering my name, making cups of tea and looking out for me. Thoroughly recommended, a diamond of a care home.

Only one word for the caring staff from the top to the bottom, excellent.