Darlington Manor

70 Falmer Road, Darlington DL1 4AZ
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9.5 42 Reviews
  • Darlington Manor, Darlington
Darlington Manor Nursing Home is a high-quality residential home for older people in Darlington, providing person-centre care to the individual.

This 60-bed purpose built home is built within picturesque grounds, has beautifully decorated rooms and a warm and welcoming feel.

The are plenty of activities for residents to enjoy, and communal lounges and gardens provide ample opportunity for relaxing and socialising.

The home's chef creates a daily menu of tasty and nutritious food for residents to enjoy. Any special dietary requirements are taken into account.
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Care Provided by Darlington Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £981
  • Self-Funded Residential Dementia Care: from £981
The price(s) shown are provided by the care home. Contact Darlington Manor for full pricing details and T&Cs.

Contact Darlington Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Darlington Manor to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Samantha Young (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (32)

Visiting

  • Open visiting

Parking

  • Onsite parking

Darlington Manor Reviews (42)

9.5

Darlington Manor has a Review Score of 9.5 (9.521) out of 10, based on 11 reviews in the last 2 years.
Over all time Darlington Manor has 42 reviews.

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Date Published
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Reviewer Connection to Darlington Manor
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Total of 42, showing 21-40
Review from Anne H (Resident) published on 21 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoy being in this home. I am well looked after. The staff are very good and the meals are very good.
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Review from Anne H (Resident) published on 12 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I, and I am sure all the residents in this care home, would like to say a big thank you to all staff for the way we have been looked after during this difficult time of Covid. The staff have come in every day and night, and nothing has been too much for them. They have been wonderful, and I would recommend
this care home to anyone.
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Review from Caroline M (Daughter of Resident) published on 10 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly mum with multiple health issues spent nearly 3 weeks in Manor Care Home and throughout the whole time, she appeared very well cared for especially with respect to being dressed and having her hair and nails done. We (dad and I) were fortunate enough to be able to visit mum due to the Covid
secure pod which was a real bonus as we hadn't seen mum whilst she'd been in different hospitals. From the first day mum was in Manor Care Home (Darlington) communication was great, staff answered the phone after a couple of rings and the same with the door when we were visiting. All the staff I spoke to or met couldn't have been nicer, very professional, friendly and caring. Mum said she enjoyed the meals and activities provided. The standard of cleanliness seemed very high.
Reply from Vanessa Cutler, Operational Director at Darlington ManorThank you very much for your kind words, we pride ourselves on outstanding support to our residents and their families, your feedback is very much appreciated and will be passed on to Darlington Manor. Kind regards - Operational Director.
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Review from S V (Respite Resident) published on 27 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are caring, considerate and friendly. Going to miss them when I leave. The home is kept extremely clean by cleaning staff that takes pride in how clean they keep the home. The food is good - home cooking and hot when it comes. I had no problems with any meal I had. Two caring activities staff
had plenty of fun and varied activities for all residents. Thank you all for being lovely.
Reply from Vanessa Cutler, Operational Director at Darlington ManorThank you very much for your kind words, we pride ourselves on outstanding support to our residents and their families, your feedback is very much appreciated and will be passed on to the staff at Darlington Manor.
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Review from J S (Resident) assisted by family/friend published on 27 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would recommend the Manor to anyone. All the staff; carers, cleaners, kitchen staff have made me feel welcomed and part of the family. They all work hard especially in the difficult time with that covid pandemic. They are lead by an excellent manager. The staff are all very caring and friendly. My
family are made to feel special too; recently we have had a visit pod built which has been great for me to see my family.
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Review from T W (Daughter of Resident) published on 3 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam has been in the Manor for a year now and if it wasn't for the staff in the home being good, caring, professional in all they do and keeping all residents safe and well, I don't know how my family and I would have coped in the last 12 months. They are also at the end of the phone and do their
best, especially when understaffed.
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Review from Anthony H (Husband of Resident) published on 25 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife - in her eighties - was found to be suffering from a urinary infection and surgery doctors recommended Darlington Manor Care Home in preference to hospital treatment. Such a condition can require time to heal. It very swiftly became apparent to both of us, and to our mature son and daughter,
both happily resident in Darlington, that the efficiency and planning in all areas of treatment and care, not to forget comfort, left really nothing to be desired and as patient and visiting relatives we enthuse to pay tribute.
Reply from Vanessa Cutler, Operational Director at Darlington ManorThank you for your review, we very much appreciate your kind words and will pass this on to the team.
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Review from Carol H (Niece of Resident) published on 28 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak too highly of the dedication and compassion shown by staff. At short notice, senior staff assessed my Aunt and she was transferred from hospital. The staff were so reassuring to us and to her during this process. She settled in well due to the friendly and caring staff. They encouraged
her to join in with activities including visits to the cinema and the cafe in the local park. The carers were always available to accompany her to appointments. When we visited, we were always given a warm welcome and were told of any concerns or changes in her health. When my Aunt's health deteriorated, she received excellent end of life care from the staff. They made sure she was comfortable and peaceful. Staff took great trouble to get to know my Aunt and used this knowledge in paying great attention to detail in caring for her. During her last few weeks we were reassured that members of staff were with her when family were not able to be. Thank you to all the wonderful staff.
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Review from Miriam O (Daughter of Resident) published on 21 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum arrived at Manor, in the summer of 2016 from hospital. She was greeted with welcoming and caring staff. Mum was given a room on the 1st floor overlooking the allotments at the rear, the room is light and spacious and has many bits of her own furniture and knickknacks. Staff are brilliant, friendly
and helpful. Thank you one and all.
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Review from Christina W (Daughter of Resident) published on 20 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been an EMI resident for eight years. I visit her regularly. Whenever I am in the home, I always appreciate the positive caring and supportive atmosphere. The residents including mum are treated kindly, patiently and with care and concern. I will be eternally grateful to these wonderful staff
members, who treat not just my mum, but me, as one of the family. I hope they know how much they are valued.
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Review from Amanda M (Daughter of Resident) published on 10 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my Dad first moved into the care home he had given up the will to live. My Dad is a very difficult person to get on with. It only took the staff a couple of weeks to get him out of the mood he had got himself into. They know how to deal with my Dad's moods as an individual. He has now been a resident
for about 18 months and even I have noticed the change for the better in my Dad's personality. Thank you to all the staff.
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Review from T S (Friend of Resident) published on 5 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I started visiting Darlington Manor when 2 of my friends moved from a care home which closed in Hurworth eleven years ago.


I feel I have made friends at Darlington Manor since and found the staff very nice.

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Review from R F (Husband of Resident) published on 5 September 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Since my wife went into the care home I have closely monitored her care and found it to be excellent. She is treated with respect at all times and her dignity is upheld. Her accommodation is first class with adequate facilities. I cannot praise the staff enough for the way that they care for residents,
showing understanding and kindness when dealing with residents needs. Safety and security is taken seriously at all times.
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Review from Raymond K (Son of Resident) published on 28 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home and staff do an excellent job of looking after my dad. He is not an easy person to look after, I can't thank the staff as much as I would like to. Thank you all.
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Review from J N (Daughter of Resident) published on 28 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The best aspect of Darlington Manor is the care and commitment of the staff, led by the manager, everyone is friendly, helpful and takes a genuine interest in the residents. There is a wide range of activities and outings and personal preferences and needs are catered for as much as possible. Meals
are freshly prepared and enjoyed in a communal environment.
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Review from Sue P (Daughter of Resident) published on 28 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment our mam was admitted to the care home, we were made to feel very welcome and homely. Nothing is too much trouble. Staff very caring and polite and treat mam with respect, this makes us as a family feel reassured that mam us getting the care she needs, overall we are very happy with the
care home.
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Review from Sara M (Daughter of Resident) published on 30 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole, my Fathers care has been very good, with any issues dealt with swiftly and professionally as my Father isn't the easiest to deal with.
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Review from J A (Daughter of Resident) published on 15 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Darlington Manor is a wonderful, warm and caring place. The staff are outstanding and I wish I could name the many many individuals who deserve special praise.
My mother has been shown love and understanding on every occasion when she has visited or been a resident. I cannot recommend the home highly
enough. Huge thanks to everyone.
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Review from James H (Resident) published on 5 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff demonstrate empathy and the home is a caring environment for residents and visitors. Leadership is excellent and the staff work extremely hard, even in difficult circumstances.
The only minor issue concerns a lack of mobility aids at times.
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Review from Janette F (Daughter of Resident) published on 10 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always a cheerful, pleasant atmosphere.
Lots of activities for residents in house.
Visual and tactile areas included in the decor.
I am kept fully informed on all aspects of my father's care and medical condition.
I cannot fault any aspect of general housekeeping.
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Current Review Score: 9.5 (9.521)

Overview of Review Score

The Review Score of 9.5 (9.521) out of 10 for Darlington Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.829 for Darlington Manor is calculated as follows: ( (110 Excellents x 5) + (16 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 129 Ratings = 4.829
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.692 Points relating to the number of positive Reviews for Darlington Manor is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 = 3.775
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 11 Positive Reviews ÷ 12 = 0.917
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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