Eden Cottage Care Home

37 Cobden Street, Darlington DL1 4JF
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Top 20 carehome certificate
9.9 63 Reviews
  • Eden Cottage Care Home, Darlington
Eden Cottage is a “home from home” where residents can feel at home in a friendly, secure and relaxed environment. Professionals strive to preserve and maintain the dignity, individuality and privacy of residents and remain sensitive to each person’s ever-changing needs.

All residents are treated as individuals and are encouraged to enjoy life at the Home and to maximise their intellectual, social and physical potential. Staff recognise that family and friends have an invaluable part to play in a resident’s wellbeing, and encourage visits whenever possible.

All staff are appropriately qualified to ensure that they deliver the highest standards of care. Staff undergo continuous training and development of their skills and experience to ensure that they maintain these standards at all times.

Eden Cottage is a family run business which was established in 1989. They provide 24 hour residential care, dementia care, day care and respite care for older people. The building is a single storey building with no stairs or lifts to undertake. It is set in beautifully kept picturesque gardens. There are 25 bedrooms with en-suite facilities, all furnished to a high standard to provide maximum comfort and safety. There are two bathrooms, complete with hoist facilities and a walk-in shower room.

There is a large communal lounge, which is fitted with a flat screen TV where films are shown and special events are broadcast. There is a seaside themed communal area for residents to enjoy, and also a small quiet conservatory, situated at the front of the home, overlooking the beautiful garden for those residents who wish to relax in peace. They have a large dining room where meals are served.

The home also has a landscaped decking area at the rear of the home, and a paved area with a fixed parasol and garden furniture, where residents and their visitors can enjoy endless hours of sunshine in the summer months.
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Care Provided by Eden Cottage Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 25 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Our fees are very competitive and offer outstanding value for money.

Good to Know

Owner

  • Eden Cottage Care Home Ltd

Person in Charge

  • Joanne Wedge (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 1

Room Information

  • Single Rooms (25)
  • Couples/Companion Rooms (0)

Visiting

  • Visiting is encouraged anytime.

Parking

  • Car park to the front of the home.

Eden Cottage Care Home Reviews (63)

9.9

Eden Cottage Care Home has a Review Score of 9.9 (9.942) out of 10, based on 12 reviews in the last 2 years.
Over all time Eden Cottage Care Home has 63 reviews.

Overall Experience
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Reviewer Connection to Eden Cottage Care Home
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Total of 63, showing 41-60
Review from Peter B (Son of Resident) published on 6 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Despite being starved of resources by the government, this care home is an absolute gem. The whole place is run like one big family and all the staff, carers and management, treated my mum like one of their own family. Their attention to detail is second to none. I cannot recommend Eden Cottage highly
enough. My mum was resident there for 4 and a half years and felt at ease from day one.
Reply from Joanne Wedge, Manager at Eden Cottage Care Home
Thanks for your kind words Peter, your mum was an absolute pleasure to care for.
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Review from Linda C (Sister of Resident) published on 6 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my sister has received has been excellent on all counts.
All the staff seem to be prepared to go that extra mile (and with a smile). Can't fault it.
Reply from Dean Horton-Thomas, Director at Eden Cottage Care Home
Thank you for your kind words.
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Review from Amanda R (Daughter of Resident) published on 29 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just want to say a big thank you from myself and the rest of the family for the excellent care that the staff at Eden Cottage give my mum. They are so patient and cater for my mum's needs. The home is well looked after and the family are all made welcome whenever we visit. There are always events
and activities taking place, for not only the residents but participation by the family is also welcomed.
Reply from Dean Horton-Thomas, Director at Eden Cottage Care Home
Thank you for your kind comments.
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Review from Chloe M (Daughter of Resident) published on 23 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely care home. Very welcoming and lovely staff. Very friendly and clean. Nothing is too much trouble for any of the staff twenty-four hours a day.
Reply from Dean Horton-Thomas, Director at Eden Cottage Care Home
Many Thanks for your lovely comments.
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Review from E W (Sister of Resident) published on 22 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister is being cared for at Eden Cottage and she is very happy there. The care, warmth and friendliness are second to none. With only 22 residents it's like living in one big happy family. The staff are all very helpful and pleasant when dealing with any queries that may arise. It is a pleasure
to visit at any time I always feel welcome and always greeted with a smile. The activities are also excellent such as chair exercises, sing a longs, bingo and coach trips. It is a very good place to be and the knowledge that my sister is getting such good care and attention is all important.
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Review from C T (Friend of Resident) published on 10 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly staff and residents welcoming. The lady who worked in the kitchen will make any cake or scone that we wanted.
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Review from Christine D (Friend of Resident) published on 9 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit Eden Cottage every week, the staff are all very caring, you are asked if you would like a cup of coffee or tea. The owner always stops to have a chat if he passes.
The residents all look well cared for, their hair is washed and blow-dried weekly.
As you enter Eden Cottage there is always
a smell of home cooked food and cakes each day. Security is excellent.
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Review from Marian F (Niece of Resident) published on 7 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very satisfied with the care and attention received by my Uncle. The carers and support staff are very friendly and caring. There is a good range of stimulative activities in which he participates whenever he can, he particularly enjoyed the animals that came in. His room is always nice and clean
and he has settled in it.


By way of constructive feedback, if I were to comment, not complain, on anything it would be the food, it is occasionally lacking flavour, in particular, the fish and chips, which are my Uncle's favourite dish. However having said that both my Uncle and I are aware that it may be a thankless task. The only other comment I would make is that his room would benefit if there were an extractor fan in the toilet as odours tend to linger.

Reply from Joanne, Manager at Eden Cottage Care Home
Thanks for your review, can we just make you aware that there is a fully functioning extractor fan in your uncle's en suite if you pop to see us next time you're here we can point it out to you.…read more
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Review from Jackie P (Friend of Resident) published on 6 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend had respite care in Eden Cottage and I was really impressed with the care she received there. I visit other homes and have to say Eden Cottage is a cut above them, residents interact and there is always something going on. With the relationships between residents and the staff, there is such
a breath of fresh air. I have already recommended Eden Cottage to a neighbour.
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Review from Maureen G (Daughter of Resident) published on 3 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum resided in Eden Cottage for the last 5 years of her life. After being reluctant initially, she agreed to a trial period to see if it really was for her. As soon as she moved in, the staff began to encourage her to socialise and join in with the activities programme. In no time at all she had
developed an extremely good friendship with two ladies in the same corridor which I think helped her to make the decision to stay permanently. Whilst living there she also became close to the staff and began to refer to them as her 'friends', I was delighted by this and felt happy when leaving her after my visits as I felt that she had the support she needed, both physically and mentally. I would not hesitate to recommend this small family care home to anybody.
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Review from Jenny B (Friend of Resident) published on 3 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been coming to visit my friend now for about six months and i come to all the coffee afternoons, i really enjoy them, all the old fashioned cakes are baked beautifully they are delicious, the dining room is turned into a little tea room where me and my friend can spend the afternoon chatting,
enjoying the cakes and meeting other people.
The staff all make us feel very welcome, my friend is extremely well looked after.
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Review from Daniel W (Grandson of Resident) published on 1 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandma was in Eden Cottage for only a short period of time last summer, she was well cared for, she settled in really quickly and it was nice to see her so happy after she was so sad to leave her own home, she was encouraged to make friends and still managed to get out on trips that the home organised
for their residents.
I think the fact that the home was so small helped her settle easier than she would have in a big place. The staff were fantastic and she always commented on the fact that they couldn't do enough for her, nothing was too much trouble and she always told us how understanding they were which made us as a family feel better about her going in to care.
My family have all spoken about the bad press that care homes tend to receive which made us quite nervous about her moving to a home but after our experience, we have nothing but good things to say about the home and would encourage people looking for a place for their relative to look no further than Eden Cottage.
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Review from John D (Son of Resident) published on 27 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is very happy at Eden Cottage and we've seen a big improvement in her. She has made some good friends and is back to her old self. The management and staff are very helpful. I would definitely recommend Eden Cottage. Many thanks.
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Review from Eric H (Son-in-law of Resident) published on 13 September 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Prior to accepting respite care for my Father In Law, my wife and I were very reluctant to let "someone else" care for her father who lives with us and has various medical issues, most particularly dementia.
I visited several care homes in the area, but on entering Eden Cottage in Darlington, I realised
that it was going to provide the care which we needed. There was a very friendly and welcoming atmosphere, from staff AND residents all of whom seemed happy, and well cared for. It sounds like a cliche, but it was almost like walking into someone's home. Residents were keen to engage with me and spoke highly of the home and the staff.
The actual experience for my father in law was very positive, he left Eden saying that he would be happy to return. He was more talkative when he returned home which "told" us that he was being engaged with. His personal needs are quite demanding but were met completely. Our batteries are now recharged.
Highly recommended, and we'll be back!
Thank you.
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Review from Helen (Niece of Resident) published on 5 August 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am extremely grateful to all staff/management and owners of Eden Cottage who cared for my aunt and for the support to family following her passing. I visit many homes due to my work and Eden Cottage was without doubt the home I wanted my aunt to go to and from her initial visit then short stay she
was looked after with respect, dignity and all her needs met with patience and understanding. On behalf of the family I would like to thank you all and wish you every success for the future of the home.
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Review from Deborah (Daughter of Resident) published on 14 June 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mam has always been treated with care by the staff and is treated as an individual who is valued and respected. She has been made to feel that she belongs there and is happy and content, she joins in and enjoys all of the activities. I have always found that staff have been supportive to me and
are happy to discuss my Mams needs and adapt them to what she requires. I have the assurance of knowing that my Mam is safe and comfortable. I know that I will be made aware of any concerns that the staff have. I could only make positive recommendations about this care home. I would describe the care home as small, friendly and homely.
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Review from Victoria S (Friend of Resident) published on 2 June 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Love this little home, it has the most lovely atmosphere which is clearly due to all the wonderful staff and the way they interact with each other and with the residents of the home. It is so evident that the residents are treated like family by the staff. I am so pleased that my friend found this home
for her respite care.
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Review from Rebecca S (Friend of Resident) published on 20 May 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had been taking care of an elderly neighbour for a couple of years before he had a fall which resulted in him being admitted to hospital and eventually moving to this home.
On visiting him, it was clear how much care he was receiving from how well kept he looked and on the relationships he had built
with the staff there, he couldn't praise them enough, nothing was too much trouble for them.
I had my reservations about care homes from all the bad press they receive, if every home offered the standards of care that this one does, they would get a much better reputation.
The home is really small which I think created a more homely feel and made it much easier to settle in.
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Review from Alan (Son of Resident) published on 20 May 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
I know that if I go away my mum is being looked after a great relief. I do find the ringing the door bell to enter a pain but understand why it is so. Mum was upset that she needed to go into a care home but seems to have settled. She would like to have a quicker response to her needs (toilet) but again
I understand the staff are busy and might have other priorities at that time, and its not a 1 to 1 care.
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Review from Lynne (Niece of Resident) published on 20 May 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall, this is a nice friendly family run care home, and has a nice atmosphere, the staff are very caring and patient with the residents,
Also what is nice for the residents, and the visitors, is the members of staff/carers are the same, and not constantly changing, which allows residents, carers
and visitors to build a relationship of trust, and approachability.
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Current Review Score: 9.9 (9.942)

Overview of Review Score

The Review Score of 9.9 (9.942) out of 10 for Eden Cottage Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.942 for Eden Cottage Care Home is calculated as follows: ( (131 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 138 Ratings = 4.942
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Eden Cottage Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Feb 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (0)

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