Search...

Garden House

174 Main Street, Spittal, Berwick-upon-Tweed, Northumberland TD15 1RD
Wellburn Care Homes Ltd Logo
Jobs
Garden House logo
Garden House, Berwick-upon-Tweed
Garden House, Berwick-upon-Tweed
Garden House, Berwick-upon-Tweed

Garden House is a luxury residential care home, set in the small seaside town of Spittal, and a short walk from Berwick upon Tweed’s seafront. Their 36 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting.

At Garden House, they recognise the importance of recreational activities, and have a dedicated activities coordinator,...  

Care Provided by Garden House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£960 - £1,120£960 - £1,120
Residential Dementia Care£960 - £1,120£960 - £1,119

Room rates cover the individuals' personal care needs, their private room, laundry services, daily wellbeing planner (a wide variety of activities and events tailored to the service users including minibus trips) all main meals and regular snacks and refreshments. The rate does not cover private costs such as a hairdresser fee, although a hairdresser does visit the home on a weekly basis.

Contact Garden House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Freda Steel (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2010
  • Number of floors: 2

Room Information

  • Single Rooms (36)
  • Single Rooms with ensuite Wet Room (36)

Visiting

  • The team welcome visitors of residents and clients to the home and aim to be as flexible as possible. Visitors are welcome to pop-in but calling the home to pre-arrange a visit is preferred.

Parking

  • Private parking on-site.

Garden House Reviews (54)

Submit a Review
9.4

Garden House has a Review Score of 9.4 (9.442) out of 10, based on 10 reviews in the last 2 years. Over all time Garden House has 54 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Garden House
Loading...
Showing 54 reviews matching selected criteria
Review from I H (Husband of Resident) published on 31 July 2023 Submitted via Postal Card
Overall Experience

The staff made us very welcome and the rooms were excellent.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Catherine R (Friend of Resident) published on 22 July 2023 Submitted via Website
Overall Experience

All ladies clean and tidy, staff cheery, ladies' needs met immediately by staff. Everyone treated with dignity and respect, activity on the day of my visit was a manicure. Ladies asked what colour of nail varnish or if they wanted nail varnish. Staff conversed with ladies who didn't have visitors. Drinks and biscuits provided when required. Home immaculate and felt very homely and relaxed feeling. I was made very welcome by staff. Ladies all appeared happy and content. Tactile items on hand for those who needed them, others had items/books they wanted. One lady had some help with a word search, she clearly enjoyed this.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Garden House

Thank you for taking the time to share your positive experience of Garden House. It's great to hear you noticed the effort our staff put into treating our residents with the utmost respect and kindness, whilst also helping them engage in meaningful activities. We will make sure to pass on your kind words to the rest of the team at Garden House as I'm sure they will be much appreciated.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Lynne W (Daughter of Resident) published on 21 July 2023 Submitted via Website
Overall Experience
A very comfortable home, with staff that respect all of their residents equally.
Always very clean and tidy, the residents are always clean and well dressed and appear to be very cheery overall. We have been in on different days and times of the week, and there is always some kind of activity going on and the residents are always encouraged to join in as much as possible.

The staff are always very approachable and listen if there are any problems we may need to discuss.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Garden House

Thank you for taking the time to share your lovely feedback about our home. Maintaining a clean and tidy environment is a top priority for us, so it's great to hear you have noticed the effort put into this! Your feedback about our staff and the care they provide is much appreciated so we will make sure to pass this on to the rest of the team at Garden House.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S Q (Cousin of Resident) published on 20 July 2023 Submitted via Website
Overall Experience
My cousin is a resident in this home. I visited him with his wife in April and was really delighted to see the lovely environment he lived in. We were met by such a friendly carer/staff member who took us to the day room where he was seated. Many of the residents looked up and said hello with beaming smiles and I reciprocated. They all looked very well and happy.

His wife showed me his room- spotless, comfortable and welcoming with a lovely outlook. I know that the residents are well cared for and are taken out on several occasions to enjoy the seafront or other events. I see photos of him frequently enjoying activities, ice creams or other goodies. He always has a big beam on his face which is a testament itself to his care here.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Garden House

Thank you for taking the time to share your lovely review of Garden House! Our staff take great pride in creating a welcoming and comfortable space for all our residents so it's great to hear you were impressed with the home and it's friendly staff. We will make sure to pass on your comments to the rest of the team at Garden House which I'm sure will be much appreciated.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from June R (Friend of Resident) published on 3 March 2023 Submitted via Postal Card
Overall Experience

Very welcoming and homely atmosphere, and also involve the residents in lots of various activities.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Carol S (Daughter of Resident) published on 9 February 2023 Submitted via Postal Card
Overall Experience

Very caring and went above and beyond to keep us informed and up to date with Mum's condition. When Mum passed away, they showed such compassion and kindness which brought us all comfort.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Garden House

Hi Carol - thank you so much for your lovely review of Garden House. We are so pleased your mum enjoyed her time with us and we will make sure to pass on your words to the rest of the team at Garden House.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sandra M (Daughter of Resident) published on 24 August 2022 Submitted via Website
Overall Experience

Just wanted to say a big thank you to all the staff at Garden House. Nothing is ever too much trouble for them. They really are the best, whenever I phone my Mam, they always make every effort to ensure I have contact with her.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Garden House

Thank you for the wonderful feedback, Sandra - contact with family is always so important, and we are glad you are always able to get in touch.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from A D (Daughter of Resident) published on 5 August 2022 Submitted via Website
Overall Experience

Nice location near the beach and easy to push mum along the prom. Mum does not like the food and the portions are very small but her room is nice the staff interacts with her. She likes to stay in her room and it would be nice if they could provide one-to-one activities, but like everywhere else, there is a shortage of staff.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Garden House

Thank you for your feedback – we are constantly trying to improve each and every aspect of the care we provide. Our food provider is a specific care home food catering company that ensures all needed nutrients for residents are always available in the meals and we have a trained kitchen technician...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kevin K (Son of Resident) published on 3 August 2022 Submitted via Postal Card
Overall Experience

My mum has only been in Garden House for a few weeks but the change in her has been fantastic. She is always smiling when we go in and the staff have been brilliant in getting Mum to take part in activities, including a lovely day out at some gardens.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Garden House

Kevin, it's wonderful to hear that your mum has changed for the better since coming to Garden House! Our team is so committed to making sure each and every resident is receiving the best care possible, we will pass on your kind message to the rest of the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Rosemary B (Granddaughter of Resident) published on 13 July 2022 Submitted via Website
Overall Experience

She is always content in her own little world. She is clean and tidy and well presented. She enjoys taking part in the activities. The staff treat her well and attend to all her needs. As a member of family, I’m always met by friendly staff who are always happy to help with any query I may have.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Garden House

Hi Rosemary, thank you for your kind review - it is lovely to hear that your loved one is feeling happy at our home and that you as a family member are receiving the support you need. We will pass on your kind words to the rest of the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Paul B (Son of Resident) published on 29 June 2022 Submitted via Website
Overall Experience
My father has been in the care of Garden House now since May 2021, he has vascular dementia and after having a dreadful experience in a care home following a period of respite and my mum passing not long after I was extremely concerned about how he would cope as he then needed 24-hour care.
I need not have worried as I can't praise Garden House higher. My father having this awful disease can be difficult but the staff there are excellent, they have got to know him and what he likes/dislikes, and their patience is unlimited!
I'm not allowed to add names here, but I have to give special praise to a lady who I can't thank enough for all the kindness and understanding she shows my father.
It's such a relief to know that my father is being well looked after.

Thank you again to everyone who works there!

Reply from Wellburn Care Homes, Marketing Co-ordinator at Garden House

It's so good to hear that your dad is well taken care of and is feeling safe and happy at Garden House! Our teams will strongly appreciate your kind words, we will pass on your lovely message to the staff at the home - hopefully your lovely message will reach the person you've referenced in your review.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Joanne C (Daughter of Resident) published on 17 June 2022 Submitted via Website
Overall Experience
My Mum is a resident of Garden House. She is treated with respect, care, and dignity. Her health, well-being, and cleanliness is always top priority.
The Garden house has a warm, calm, happy, and caring atmosphere.
The wonderful entertainment schedule includes activities to suit everyone's needs.

She is very well cared for thank you

Reply from Wellburn Care Homes, Marketing Co-ordinator at Garden House

We are so glad to hear your mum is happy at Garden House, Joanne! Our staff always prioritise residents' happiness and well-being and it's lovely to hear that their hard work shows and is appreciated.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from D W (Wife of Resident) published on 3 June 2022 Submitted via Website
Overall Experience
Care of residents is really good, kind caring staff so happy residents.
Recovering from Covid restriction, which they have coped with very well can only improve the friendliness.

Trips out in the sunshine always a big help.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Garden House

Thank you for the kind words - it's wonderful to hear that your loved one is happy at our home. From care to activities to our staff, every aspect is extremely important for building the perfect home for our residents.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Moira D (Daughter of Resident) published on 3 June 2022 Submitted via Website
Overall Experience

My mum moved into Garden House just under a year ago, she had fallen and broken her hip and because of dementia was unable to return to her own home. From my very first phone call (covid restrictions meant, no viewing of the room) the manager gave me confidence that mum would be well looked after. How right she was, mum has settled in well and made friends with both residents and staff. Everyone is caring and it's all the little extras that make mum feel part of "one big special family". The team at Garden House has turned a very hard family decision into a very happy outcome. Thank you all.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Garden House

Hi Moira, we are so happy to hear that your mum is feeling great and at home in Garden House. Our teams, from care staff to activities coordinators to management, are always working so hard to make sure each and every resident is cared for and the happiest they can be living with us - we will pass on your kind message to the rest of the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A O (Cousin of Resident) published on 3 June 2022 Submitted via Website
Overall Experience

Since her arrival at Garden House my cousin’s general health has improved due to the care and attention she has received. She has opportunities to take part in the many activities staff work hard to provide. She particularly enjoys the garden and outside trips. It’s reassuring to know that her well-being is a priority for the staff.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Garden House

It's lovely to hear that your cousin's health has improved and she is having a wonderful time at Garden House - every team, from management to carers, to staff at head office, work hard to make sure exactly that is the case, that residents are happy and healthy in our homes.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kerry L (Granddaughter of Resident) published on 6 January 2022 Submitted via Website
Overall Experience
When the time came for our nana to move into residential care we were strict about finding the right place for her. Having worked in care for a good number of years myself and a few of the family had the experience of good and not so good care homes so we took our time before deciding upon a place.

We are so pleased we chose Garden House. Nana has settled in really well and the staff really go above and beyond to give the residents the best quality of life. It is obvious that they really care. Nana has always been someone who was reluctant to join in but it's so lovely seeing her taking part in the many activities on offer and looking genuinely happy.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Garden House

Thank you for your lovely review, Kerry. We are so pleased your nana has settled in well and is enjoying her time at Garden House! We will pass your kind words on to the rest of the team there.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R H (Niece of Resident) published on 17 March 2021 Submitted via Postal Card
Overall Experience

We have experienced the best of care for Aunt, a special lady. Attention to detail in all walls, good communication from all staff at all times. Good atmosphere throughout the home, the staff have shown extreme care, consideration, kindness with a total professional understanding of needs. We cannot thank Garden House enough.

Reply from Charlotte Frankland, Marketing Executive at Garden House

Thank you so much for your lovely review of Garden House. I will pass your comments onto the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D A (Son of Resident) published on 10 September 2020 Submitted via Postal Card
Overall Experience

From the moment of entering Garden House, we knew it was right. My father spent four very happy years here. First few years enjoying the many outings and daily entertainment on offer and staff banter. He thrived in the environment, and although we visited, he quickly made friends and new relationships with the staff and residents. Life was good. This last year he became frail, and his needs changed. The staff and managers should be proud of themselves. They work so hard, especially in these exceptional times.

Reply from Charlotte Frankland, Marketing Executive at Garden House

Thank you for your lovely review of Garden House. I will pass your comments onto the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Irene B (Daughter of Resident) published on 17 August 2020 Submitted via Postal Card
Overall Experience

I cannot speak highly enough of the standard of care provided by Wellburn Care Homes and Garden House in particular. The standard of cleanliness is excellent. The facilities and activities are of the highest quality but most importantly they care about the residents.

Reply from Charlotte Frankland, Marketing Executive at Garden House

Thank you so much for your review of Garden House! I will pass your comments onto the team!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L G (Daughter of Resident) published on 14 August 2020 Submitted via Postal Card
Overall Experience

My mum sadly passed away in July. Mum's care was outstanding in many ways. None more than when she was on palliative care. All staff were so caring and loving towards Mum and her family. It made Mums passing a little more easier to bear. I wouldn't hesitate in recommending Garden House to anyone.

Reply from Charlotte Frankland, Marketing Executive at Garden House

Thank you for your lovely review of Garden House. I will pass your comments onto the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 March 2026
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Garden House.

Upcoming Events

There are no upcoming events for Garden House.

Awards / Recognitions (11)

Accreditations

There are no accreditations posted yet for Garden House.

Meet the Team (2)

Freda Steel
Freda SteelJob Title:Deputy ManagerJoined: 2005

Freda has worked in the care sector for 25 years, 20 of which she is proud to say have been here at Garden House.

Freda started at Garden House as a Care Assistant in 2005 and soon realised that she had a passion for dementia care and being part of the team. She progressed to a Team Leader in 2007.

In this role, she gained knowledge and confidence and achieved her NVQ Level 3. Continually progressing and impressing, Freda was promoted to Deputy Manager in 2015.

At the end of 2025, Freda was promoted to Home Manager of Garden House. She looks forward to the challenges ahead and to continuing to support her team to deliver the highest possible standard of care.

Freda is currently undertaking her NVQ Level 5.

Cayla Jefrrey
Cayla JefrreyJob Title:Deputy ManagerJoined: 2022

Cayla started at Garden House in 2022, at the age of 18. She enjoyed being part of the team and making a difference to residents' lives each day.

She was promoted to a Team Leader in 2023, and she continued to grow and gain new knowledge in her role.

In 2025, Cayla was promoted to Deputy Manager of Garden House. She is looking forward to gaining more knowledge in her new role and working alongside a dedicated team.

Cayla has also extended her diploma in Health and Social Care and is now an in-house trainer.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Garden House to verify any information. View our terms and conditions. Garden House has an Enhanced Service -more info.