Garden House

174 Main Street, Spittal, Berwick-upon-Tweed TD15 1RD

Garden House is a luxury residential care home, set in the small seaside town of Spittal, and a short walk from Berwick upon Tweed’s seafront. Their 36 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting.

At Garden House, they recognise the importance of recreational activities, and have a dedicated activities coordinator, who plans each day based on the lifestyle preferences and abilities of the residents, and so there is a full programme of events available, both in and out of the home.

Their expert staff are always on-hand to answer any questions about this important next stage in yours or your loved ones life, and to guide you through the process, every step of the way. So come and visit Garden House, and discover your kind of home.

Group: Wellburn Care Homes Ltd

Person in charge: Maureen Simmie (Manager)

Local Authority / Social Services: Northumberland County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 36 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 36

Rooms with ensuite WC: 29

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Garden House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Garden House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Garden House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 7 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.699 for Garden House is calculated as follows: ( (60 Excellents x 5) + (21 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 83 Ratings = 4.699

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.972 Points relating to the number of positive Reviews for Garden House is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 7 Reviews ÷ 7.2 Target = 0.972

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Garden House has a Review Score of 9.7 (9.671) from 7 Reviews


Average Ratings

  • Excellent
    5
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Garden House?

  • Extremely LIKELY
    7
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Garden House

  • Daughter of Resident/Service User
    2
  • Friend of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Resident / Service User
    1
  • Wife of Resident/Service User
    1
  • more

The Garden House care home was a lovely place, very well kept, very clean.
The staff were so helpful and kind, nothing was any trouble for them.
Food was lovely too, also good facilities.
I would highly recommend Garden House.
My husband was very happy there.

How likely would you be to recommend Garden House? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

Mum was in Garden House for 3 years until her death this month and from the day she moved there, she was treated with dignity, care and love. I was always informed about any changes in her health and I was given as much support as Mum was during her trips to hospital. Despite having Alzheimers, Mum blossomed with the activities presented to her, even taking up knitting again. Whenever I went to visit her, Mum was always happy and if I couldn't get a smile then a member of staff usually could.

Garden House is a true home from home in all aspects and I would highly recommend it to everyone.

How likely would you be to recommend Garden House? Extremely Likely

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Average Rating:   5 out of 5

My mother is very well looked after.
All the staff know her by name and she is treated with respect and dignity. The staff are friendly and helpful. Occasionally, there is entertainment laid on for the residents and my mum loves going on outings.
I visited last month when the residents and friends/family were invited to a Strawberry tea.
Although there is internet connection in the office, it would be nice to access it in my mum's room when I visit as a way of keeping in touch with family.

How likely would you be to recommend Garden House? Extremely Likely

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Average Rating:   4.7 out of 5

My friend has been in Garden House for 14 months. She is really happy there and constantly tells me how good all the staff are. I visit fairly regularly and have always been made to feel very welcome. All the staff are calm and helpful, nothing is too much bother for them, and they are willing to help in any way they can. I find the staff really listen to the resident's family and friends when they are talking to them. They have an excellent social programme for those who want to use it. All are encouraged to join in. The premises are immaculate, as are all the residents. All the staff show great respect for privacy and encourage as much independence as possible.

How likely would you be to recommend Garden House? Extremely Likely

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Average Rating:   4.8 out of 5

My brother had been placed in a number of care homes before we were recommended Garden House. We found this care home way ahead in every department of the previous home tried. (Well done).

How likely would you be to recommend Garden House? Extremely Likely

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Average Rating:   4.1 out of 5

On each visit to my friend, I can see how happy, relaxed and very well cared for she is, with excellent staff to care for her every need.

How likely would you be to recommend Garden House? Extremely Likely

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Average Rating:   5 out of 5

I must emphasise at this point that I do not have do not have dementia but I am severely disabled and am not able to look after myself. For this reason, I go to Garden House to enable my wife, who cares for me to have a break. I have been to Garden House three times now and have found them very helpful.
I have had visitors who have commented on the good standard of the accommodation. I won't consider going anywhere else.

How likely would you be to recommend Garden House? Extremely Likely

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Average Rating:   4.3 out of 5

Submit a Review for Garden House

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2018

Job Vacancies

Staff Profiles

Maureen

Maureen Simmie

Job Title: Manager

Joined: 2002

Description:

Maureen has worked in the care industry for 20 years in total. She started as a Care Assistant after being made redundant in her previous career. Maureen soon discovered that care was the career path she wanted to pursue, and started working for Wellburn Care Homes in 2002. She has since progressed through the company to management.

Freda

Freda Steel

Job Title: Deputy Manager

Joined: 2005

Description:

Freda has worked within the care industry for fourteen years, the last thirteen of which she has spent at Garden House. She started at Garden House as a Care Assistant and Activities Coordinator. Freda has since progressed within Wellburn Care, first to a Team Leader position, before being promoted to Deputy Manager.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Garden House