Chestnut House

Hawarden Road, Hope, Wrexham LL12 9NH
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9.0 29 Reviews
  • Chestnut House, Wrexham
Chestnut House specialises in support people with dementia and offers support, the home features a garden and conservatory for residents to use any time.

Chestnut House has a number of en-suite bedrooms and residents have access to spacious communal wet rooms. Bedrooms are pleasantly decorated each unique in design and bedrooms are cleaned and maintained on a daily basis.

Staff working at the home are professionally trained to a high standard to ensure that each users needs can be met and monitored.

The food served at Chestnut House is freshly prepared and offered on a four week menu rotation with the ability to cater for specialist dietary requirements.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1295 – £1295
  • Self-Funded Residential Dementia Care: £1295 – £1295
  • RESPITE Self-Funded Residential Care: £1295 – £1295
  • RESPITE Self-Funded Residential Dementia Care: £1295 – £1295

Small surcharges for sundries on top of the weekly fee

These prices are only a guideline, please contact Chestnut House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Joanne Mannering (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (2)

Chestnut House Reviews (29)

9.0

Chestnut House has a Review Score of 9.0 (9.019) out of 10, based on 13 reviews in the last 2 years.
Over all time Chestnut House has 29 reviews.

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Review from Susan M (Daughter of Resident) published on 5 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely home and lovely staff always made welcome. Mum is a bit confused sometimes but calls the place home. The staff always have time to answer any questions and are always kind and caring to mum. The home is being spruced up at moment which is looking very smart. I have only good things to say about
Chestnut House.
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Review from Julie O (Daughter of Resident) published on 5 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Rooms are currently being decorated so hopefully after completion I could score a 5. Staff are so friendly, always around and always willing to support. Activities could be better although I know they are trying hard to provide activities groups of residents can enjoy. Mum does like having her nails
done. Mum isn't always spotlessly clean, I know from staff they try to wash her daily but can't force her. Mum knows she should shower but says she is too tired to. She enjoys the food and chef does provide alternatives if needed. I am very content mum is safe, cared for and in the best place for her. There are several rooms and mum is free to go where she wants. As visitors me and my sister are made very welcome.
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Review from Carol S (Husband of Resident) published on 13 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel my husband is looked after well.
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Review from M D (Daughter of Resident) published on 11 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home has been excellent, couldn't do enough for Mum. They keep me informed of appointments, are always able to answer my questions and contact me if Mum needs anything. They treat her with dignity and respect.
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Review from J D (Sister of Resident) published on 8 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister is cared for in an excellent way. The staff are always very friendly and the home is always clean.
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Review from Frank K (Sister of Resident) published on 7 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister seems very happy here, the staff are always friendly and polite. Everywhere is clean and tidy.
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Review from Kim D (Daughter of Resident) published on 11 April 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Dad spent just five months at Chestnut House prior to his sudden and unexpected death there in August 2024. Soon after Dad's admission our contact with him was curtailed due to an outright lie being told by a staff member about us. We were not given accurate reports from the care home as to Dad's rapid
decline since his admission to their care, only after his death discovering that he had been barely eating or drinking, and it became clear Dad had been distressed for much of his time there. The home is understaffed and unclean as a contemporaneous review states. This is not a home we would have chosen for our dad, and we advise others to avoid this place. We would not place a dog in this home, never mind a loved one. We have taken up our concerns with the management of the home (and other organisations), but have not to date had an adequate response.
Reply from Moira Jones, Area Manager at Chestnut House

Your father was one of forty-one people who lived at Chestnut House during the period you refer to. All other forty families were happy with the care provided. Your visits to the home were curtailed due to a ruling by a court of law, that was outside of the home's circle of influence. This is why your visits were supervised. Your visits were supervised by a Social Worker who also visited the home on an ad-hoc basis. No concerns were raised further to any of their visits. Your father did not 'barely eat or drink' whilst at Chestnut House. In fact, he gained 6K in weight. This fact does not support your spurious allegation. Chestnut House is not understaffed or unclean. It is reviewed regularly by CIW and FCC. The home also completes its own suite of audits to ensure that standards are met. Records are maintained. It is correct that you have written to the home however, on each occasion, you have received a response, therefore, yet again, your allegation is incorrect.

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Review from Elizabeth S (Daughter of Resident) published on 16 September 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
I was so disappointed with the care at Chestnut House, I felt I had no choice but to take my mum from there. Despite being promised that there would be daily activities for the residents, there were none during the fortnight Mum was there. Yes there were boxes of jigsaws and Dominoes on shelves but
I did not see staff get them out and engage with the residents (I went at various times of the day from early morning to later in the evening). In fact, I played Dominoes with one resident and he became much more animated. Ensuring residents have stimulation is as important as making sure they are clean and fed.
Cleanliness is also hit and miss. On a couple of occasions, there was a strong smell of urine in the home, including my mum's own room. I also had to ask for her hair to be washed as it was very greasy. I found communication poor e.g I was not informed of the outcome from the District Nurse's visit.
I have raised these issues with management and hopefully things will improve.
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Review from T T (Niece of Resident) published on 7 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle moved to Chestnut House a couple of months ago. Thankfully he has settled in well. The bedrooms are quite spacious with plenty of storage space. Windows have safety locks. Lovely staff who all engage with my uncle with respect and friendliness. Activities such as jigsaws, dominoes, and crafting
are available. Also, they had pie and a pint last month. Nothing seems to be too much trouble, including arranging for my uncle to have an eye test there.
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Review from M W (Daughter of Resident) published on 17 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have always found the staff caring and supportive of my mother's needs. She is generally clean, tidy and well looked after.
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Review from L B (Wife of Resident) published on 5 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely friendly and patient staff.
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Review from J V (Husband of Resident) published on 28 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Chestnut House is first class.
Staff and management are superb!
Very caring and professional/recommend the home to anybody!
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Review from G P (Wife of Resident) published on 28 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel very welcome when I visit Chestnut House, the home is warm and friendly, and we are all on first-name terms. The staff are always pleasant and accommodating. My husband is well fed, clean, and cared for, sometimes a little bored and sometimes not very happy.
If I could highlight anything it
will be my husband's bedroom it's definitely dated and could do with a bit of upgrading.
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Review from Jan W (Daughter of Resident) published on 14 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is so nice. Staff are excellent.
Food is great, rooms beautiful, nothing is too much trouble for them.
I visit anytime, any problems they let you know straight away.
My mother would not move home now.
This is great peace of mind for the families.
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Review from Denise K (Daughter of Resident) published on 31 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was diagnosed with Alzheimer's two years ago. Mum was sent to Chestnut House as an emergency case because her mental health was deteriorating. They made what was a difficult process much easier. They are caring, well organised and incredibly nice. Mum is Ok. She is being well looked after, fed,
warm and cared for and I appreciate it so much.
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Review from C R (Daughter of Resident) published on 29 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It would be nice to see some more activities in place for the residents. There doesn't appear to be anything to stimulate. The staff work very hard but rarely have time to do other things but one-to-one with personal care. The home is always clean and tidy and so are the residents.
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Review from A A (Daughter of Resident) published on 13 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly attentive staff who are always approachable, overall excellent standard of care.
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Review from Yvonne F (Daughter of Resident) published on 13 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We as a family have had issues with the performance of 2 members of the care team but the manager and the deputy manager have been excellent with dealing with the matter and both staff in a prompt professional manner.
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Review from Sheila J (Daughter of Resident) published on 25 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally excellent care. Staff are all very caring and Mum looks as contented as we can hope for.


Mum's room needs a decorative update which was started but still not completed after 2-3 months and disappointed at the lack of activities within the home.

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Review from Susan R (Daughter of Resident) published on 11 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since mum has been in Chestnut House (7 months) she has settled in lovely. Gone has all her anxiety she has from suffering from, even though sometimes she doesn't acknowledge the family. She always has a great laugh with all the staff who go above and beyond to make her happy. We know she is in safe
hands and well looked after/after the previous year when Alzheimer's took over her life completely we knew we had to make the right decision on placing her here. Waiting for a place for my dad who is in another home at the moment, so they can spend the rest of their lives together in a homely atmosphere.
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Current Review Score: 9.0 (9.019)

Overview of Review Score

The Review Score of 9.0 (9.019) out of 10 for Chestnut House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.0 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.019 for Chestnut House is calculated as follows: ( (75 Excellents x 5) + (44 Goods x 4) + (14 Satisfactorys x 3) + (5 Poors x 2) + (16 Very Poors x 1) ) ÷ 154 Ratings = 4.019
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Chestnut House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Chestnut House

What types of Care is Chestnut House registered for?

Older Person Care, Dementia & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Chestnut House have?

There are 37 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Chestnut House?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Chestnut House to the centre of Wrexham?

5.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chestnut House to verify any information. View our terms and conditions. Chestnut House has an Enhanced Service - more info.