Chestnut House, Wrexham, Flintshire
Chestnut House, Wrexham, Flintshire
Chestnut House, Wrexham, Flintshire

Chestnut House specialises in support people with dementia and offers support, the home features a garden and conservatory for residents to use any time.

Chestnut House has a number of en-suite bedrooms and residents have access to spacious communal wet rooms. Bedrooms are pleasantly decorated each unique in design and bedrooms are cleaned and maintained on a daily basis.

Staff working at the home are professionally trained to a high standard to ensure that each users needs can be met and monitored.

The food served at Chestnut House is freshly prepared and offered on a four week menu rotation with the ability to cater for specialist dietary requirements.

Group: Chestnut House Healthcare Group

Person in charge: Patricia Evans (Manager)

Local Authority / Social Services: Flintshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 41 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 37

Shared Rooms: 2

Rooms with ensuite WC: 23

Facilities & Services: Day Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care and Social Services Inspectorate Wales* Report on Chestnut House: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 Chestnut House has a Review Score of 9.4 (9.393)

The Review Score of 9.4 (maximum of 10) for Chestnut House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Chestnut House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.417 for Chestnut House is calculated as follows: ( (78 Excellents x 5) + (67 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 156 Ratings = 4.417

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.976 Points relating to the number of positive Reviews for Chestnut House is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.2 positive Reviews (41 registered maximum number of service users ÷ 5). 8 Reviews ÷ 8.2 Target = 0.976

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Chestnut House?

  • Extremely LIKELY
    8
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Chestnut House

  • Daughter of Resident/Service User
    9
  • Granddaughter of Resident/Service User
    1
  • Grandson of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Sister-in-law of Resident/Service User
    1
  • more

Generally excellent care. Staff are all very caring and Mum looks as contented as we can hope for.

Mum's room needs a decorative update which was started but still not completed after 2-3 months and disappointed at the lack of activities within the home.

How likely would you be to recommend Chestnut House? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Staff are very good. If a problem occurs, it is dealt with quickly and efficiently.

I would like to see more activities for the residents.

How likely would you be to recommend Chestnut House? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Poor

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Since mum has been in Chestnut House (7 months) she has settled in lovely. Gone has all her anxiety she has from suffering from, even though sometimes she doesn't acknowledge the family. She always has a great laugh with all the staff who go above and beyond to make her happy. We know she is in safe hands and well looked after/after the previous year when Alzheimer's took over her life completely we knew we had to make the right decision on placing her here. Waiting for a place for my dad who is in another home at the moment, so they can spend the rest of their lives together in a homely atmosphere.

How likely would you be to recommend Chestnut House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am so relieved to see how happy and well cared for my mum is in the few months she has been a resident. The management and all the staff are extremely caring and very approachable, it's always a very difficult and upsetting time for the family of loved ones when having to make the decision about their care, finding somewhere loved ones will be happy.

Chestnut House is highly recommended and are doing a brilliant job, there are like family.
Thank you.

How likely would you be to recommend Chestnut House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Chestnut House, Hope, since its recent revamp, is a more welcoming home. Residents seem happy and staff are always accommodating to both residents and their family or friends. Management and staff are approachable at all times.

How likely would you be to recommend Chestnut House? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Chestnut House has a happy, safe atmosphere with excellent, friendly members of staff. With a few improvements, the overall standard would be beyond excellent. Often, when visiting my nan, I see her happy, smiling and laughing, which is all we wish for. It would be nice to see more activities however, and for my nan to be encouraged to participate. As a family, we would also like to see her bedroom improved.

How likely would you be to recommend Chestnut House? Neither Unlikely or Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Chestnut House is a very caring home, clean, friendly, professional and so so lovely to all residents. The staff are so helpful and kind that the home is so lucky to have such dedicated staff. Nothing is too much trouble to them I am so happy we are able to have this choice, everything is great.

How likely would you be to recommend Chestnut House? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Very satisfied with overall standard and care. I have no cause for complaint and am very satisfied with care given to my mother. All staff do a very good job under difficult circumstances.

How likely would you be to recommend Chestnut House? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mum moved into Chestnut House in April after two years of living with dementia at home with all our support. We always hoped as a family that mum wouldn't need to leave home, but Chestnut House has been absolutely wonderful from our first meeting, we've been blessed to find them to look after mum for us brilliantly, we visit every day before and after work and days off so lots of different times and every time we call, all staff and residents are happy and upbeat, it's a pleasure to visit.

How likely would you be to recommend Chestnut House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My late mother came to Chestnut House five months ago and our family felt that all the staff treated her with great understanding and dedication. During the last two weeks of her life -October 2016 - she, and us as a family, were treated with care and compassion. Thank you so much.

How likely would you be to recommend Chestnut House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

It is over 12 months since my last review, so what has changed? Some of the excellent carers have left but fortunately replaced by equally excellent carers who without exception go that extra mile in their care of the residents. On a personal note, my wife has improved beyond recognition from the care she has received. I still visit daily and speak as you find you just cannot ask for more. Thank you.

How likely would you be to recommend Chestnut House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Chestnut House is a professional, caring home, all staff are friendly and easy to talk to, my father seems happy, calm and content in Chestnut House.

How likely would you be to recommend Chestnut House? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother came to this home after three months in hospital following an accident. She was no longer mobile, could not feed herself and generally seemed to be fading away. Her improvement due to the care and support she has received form all the staff at the home , has been amazing and the dementia seems to have stabilized. The staff are always caring, cheerful and friendly and always respond promptly to any requests. I am so thankful that a place was available for her at Chestnut House.

How likely would you be to recommend Chestnut House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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