Chestnut House

Hawarden Road, Hope, Wrexham LL12 9NH
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9.1 30 Reviews
  • Chestnut House, Wrexham
Chestnut House specialises in support people with dementia and offers support, the home features a garden and conservatory for residents to use any time.

Chestnut House has a number of en-suite bedrooms and residents have access to spacious communal wet rooms. Bedrooms are pleasantly decorated each unique in design and bedrooms are cleaned and maintained on a daily basis.

Staff working at the home are professionally trained to a high standard to ensure that each users needs can be met and monitored.

The food served at Chestnut House is freshly prepared and offered on a four week menu rotation with the ability to cater for specialist dietary requirements.
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Care Provided by Chestnut House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1295 – £1295
  • Self-Funded Residential Dementia Care: £1295 – £1295
  • RESPITE Self-Funded Residential Care: £1295 – £1295
  • RESPITE Self-Funded Residential Dementia Care: £1295 – £1295

Small surcharges for sundries on top of the weekly fee

These prices are only a guideline, please contact Chestnut House to find out the exact price for your requirements.

Contact Chestnut House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Chestnut House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in charge

  • Joanne Mannering (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (2)

Chestnut House Reviews (30)

9.1

Chestnut House has a Review Score of 9.1 (9.090) out of 10, based on 14 reviews in the last 2 years.
Over all time Chestnut House has 30 reviews.

Overall Experience
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Date Published
  • 30
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  • 14
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Reviewer Connection to Chestnut House
  • 19
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Total of 30, showing 21-30
Review from Susan R (Daughter of Resident) published on 11 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since mum has been in Chestnut House (7 months) she has settled in lovely. Gone has all her anxiety she has from suffering from, even though sometimes she doesn't acknowledge the family. She always has a great laugh with all the staff who go above and beyond to make her happy. We know she is in safe
hands and well looked after/after the previous year when Alzheimer's took over her life completely we knew we had to make the right decision on placing her here. Waiting for a place for my dad who is in another home at the moment, so they can spend the rest of their lives together in a homely atmosphere.
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Review from K T (Daughter of Resident) published on 5 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so relieved to see how happy and well cared for my mum is in the few months she has been a resident. The management and all the staff are extremely caring and very approachable, it's always a very difficult and upsetting time for the family of loved ones when having to make the decision about their
care, finding somewhere loved ones will be happy.


Chestnut House is highly recommended and are doing a brilliant job, there are like family.
Thank you.

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Review from Hafwen W (Daughter of Resident) published on 1 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Chestnut House, Hope, since its recent revamp, is a more welcoming home. Residents seem happy and staff are always accommodating to both residents and their family or friends. Management and staff are approachable at all times.
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Review from Beth J (Granddaughter of Resident) published on 1 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Chestnut House has a happy, safe atmosphere with excellent, friendly members of staff. With a few improvements, the overall standard would be beyond excellent. Often, when visiting my nan, I see her happy, smiling and laughing, which is all we wish for. It would be nice to see more activities however,
and for my nan to be encouraged to participate. As a family, we would also like to see her bedroom improved.
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Review from Kathryn T (Sister-in-law of Resident) published on 16 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Chestnut House is a very caring home, clean, friendly, professional and so so lovely to all residents. The staff are so helpful and kind that the home is so lucky to have such dedicated staff. Nothing is too much trouble to them I am so happy we are able to have this choice, everything is great.
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Review from Jennifer B (Daughter of Resident) published on 10 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very satisfied with overall standard and care. I have no cause for complaint and am very satisfied with care given to my mother. All staff do a very good job under difficult circumstances.
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Review from G N (Grandson of Resident) published on 14 November 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
My late mother came to Chestnut House five months ago and our family felt that all the staff treated her with great understanding and dedication. During the last two weeks of her life -October 2016 - she, and us as a family, were treated with care and compassion. Thank you so much.
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Review from John R (Husband of Resident) published on 4 October 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is over 12 months since my last review, so what has changed? Some of the excellent carers have left but fortunately replaced by equally excellent carers who without exception go that extra mile in their care of the residents. On a personal note, my wife has improved beyond recognition from the care
she has received. I still visit daily and speak as you find you just cannot ask for more. Thank you.
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Review from Pamela H (Daughter of Resident) published on 13 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Chestnut House is a professional, caring home, all staff are friendly and easy to talk to, my father seems happy, calm and content in Chestnut House.
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Review from Pam E (Daughter of Resident) published on 9 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came to this home after three months in hospital following an accident. She was no longer mobile, could not feed herself and generally seemed to be fading away. Her improvement due to the care and support she has received form all the staff at the home , has been amazing and the dementia seems
to have stabilized. The staff are always caring, cheerful and friendly and always respond promptly to any requests. I am so thankful that a place was available for her at Chestnut House.
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Current Review Score: 9.1 (9.090)

Overview of Review Score

The Review Score of 9.1 (9.090) out of 10 for Chestnut House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.1 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.090 for Chestnut House is calculated as follows: ( (87 Excellents x 5) + (44 Goods x 4) + (14 Satisfactorys x 3) + (5 Poors x 2) + (16 Very Poors x 1) ) ÷ 166 Ratings = 4.09
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Chestnut House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

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