Willowdale Care Home

112 Chester Road, Buckley CH7 3AH

Willowdale is a residential home that takes pride in a respectful and courteous approach, supporting privacy and independence at the same time as safeguarding any specific care needs.

A flexible service, skilled carers welcome long-term health requirements, together with respite and day care. All residents are able to enjoy a wide range of activities, reminiscence therapy and relaxing in the summer gazebo.

Residents and their families are respected throughout decision-making processes and a menu of home-cooked food supports good health and nutrition.

Group: Your Health Ltd

Person in charge: Stephanie Molden (Home Manager)

Local Authority / Social Services: Flintshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 28 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Welsh

Single Rooms: 26

Shared Rooms: 1

Rooms with ensuite WC: 16

Facilities & Services: Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care and Social Services Inspectorate Wales* Report on Willowdale Care Home: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Overview

The Review Score of 9.9 (maximum of 10) for Willowdale Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Willowdale Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.932 for Willowdale Care Home is calculated as follows: ( (124 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 132 Ratings = 4.932

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Willowdale Care Home is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.6 positive Reviews (28 registered maximum number of service users ÷ 5). 9 Reviews ÷ 5.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.9 Willowdale Care Home has a Review Score of 9.9 (9.932) from 11 Reviews


Average Ratings

  • Excellent
    11
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Willowdale Care Home?

  • Extremely LIKELY
    10
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Willowdale Care Home

  • Daughter of Resident/Service User
    5
  • Granddaughter of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • more

Willowdale staff work extremely hard, nothing is too much trouble.
My mum is treated with respect and kindness by each and everyone.
Visitors are always welcome.
She is always well turned out - clean clothes, hair brushed, nails trimmed.
Plenty of activities, lovely resident cats and fish tank.
A huge thank you to all the management and staff.

How likely would you be to recommend Willowdale Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My grandmother is currently a resident of Willowdale. It is a really lovely place, It's just like being at home. My grandmother loves the fact that there are resident cats! The staff are all very friendly, nothing is too much trouble. There are lots of activities to take part in. The food always looks really good too!

How likely would you be to recommend Willowdale Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Willowdale is a wonderful place with amazing staff who work extremely hard. My mum has been there just over two months, she is treated with respect and kindness. There are so many activities on offer from safari ark visits to cinema trips. It is a real home from home. I would highly recommend Willowdale to anyone.

How likely would you be to recommend Willowdale Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My mum is currently a resident of Willowdale. This is the most friendly and inclusive care home I have ever visited. Mum has her hair and nails done weekly and has enjoyed more trips out in the last 3 months than she made in the previous year. The staff have become friends and are totally amazing with the residents. There is always something to do. The attention to the patients is second to none. Thank you.

How likely would you be to recommend Willowdale Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My Mum was a resident of Willowdale Care Home for four and a half years until her death last year. The care she received there was outstanding. Mum could not have been happier (she never ceased to tell us that). The staff were wonderful to her - kind, care, patient and so respectful. They treated her with so much dignity at all times and mum loved them all. A wonderful wonderful team! They became Mum's friends (and us too) - so friendly and communicative and involving us at all times. We shall always be so grateful that Mum's last few years were so happy and surrounded by love.

How likely would you be to recommend Willowdale Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My mother spent the last 4-5 years of her life in Willowdale. She regularly spoke of how much kindness there was there and what wonderful food she had. She was always clean and well-groomed. She enjoyed a variety of daily activities as well as trips out. The staff were warm and friendly and always found time to talk, informally and formally, about my mother. They knew her very well and talked to her very often every day. We were always contacted immediately if there was a concern.

Liaison with the GP and healthcare teams was excellent and when my mother was admitted to hospital, the medical staff commented on the detailed and high standard of the paperwork provided by Willowdale. The only downside for me, although it did not directly affect my mother, was that there were several changes in management which, although mainly excellent, was sometimes mediocre. However, on a visit I paid to Willowdale this week, I was pleased to note that the period of managerial transition seems to be over and I believe the new manager has the vision to know what needs to be done and the ability to do it in order to make Willowdale excellent in every way.

How likely would you be to recommend Willowdale Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

A warm and welcoming home. Comfortable and cosy with kind and considerate staff. Professional and respectful management and lovely cats that make it feel like home.

How likely would you be to recommend Willowdale Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

When visiting staff are always friendly, courteous and helpful. They treat each and every resident with respect and dignity. They promote a homely environment. Each day, on display, is a menu for the day and what activities are taking place.

My mother is always well kept ie hair done, clean clothes, nails polished etc.

How likely would you be to recommend Willowdale Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

My mother has been cared for to the highest standard in my opinion. She has picked up in her attitude and well being. She would like to say thanks to all the staff for their kindness and work that they are doing for her. It is a huge burden off my families minds that she is being looked after so well.

How likely would you be to recommend Willowdale Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

After previous experience in another home, everything is exceptional, but due to her condition she is not able to take part in any activity.

How likely would you be to recommend Willowdale Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Staff are very caring and knowledgeable, friendly to all visitors and nothing is too much trouble. Lots of activities and planned events. Regular meetings with family members and senior staff. Good home cooked fresh food always available and always fresh water and juice in reach of each resident.

How likely would you be to recommend Willowdale Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Submit a Review for Willowdale Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

There are currently no awards/recognitions posted yet for Willowdale Care Home

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Willowdale Care Home