Willowdale Care Home

112 Chester Road, Buckley CH7 3AH
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9.8 37 Reviews
  • Willowdale Care Home, Buckley
Willowdale Residential Home is located in Buckley, Flintshire. Warm, comfortable and welcoming the home strives to provide person-centred care that is tailored towards individual needs while supporting the independence and freedom of choice for all residents.

The home has several communal areas, including a dining room and two lounges. There is easy access to the landscaped gardens, as well as a patio and summer gazebo so that nature can be enjoyed all year round.

Residents are encouraged to participate in a range of hobbies and activities organised by the home, although individual pastimes can be catered for, too. There is a real community spirit throughout Willowdale, and trips to the local town and further afield are regularly enjoyed.

Willowdale Residential Home is the next best place after home, and every care is taken to ensure residents feel happy, secure and well cared for.
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Care Provided by Willowdale Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1050 – £1050
  • RESPITE Self-Funded Residential Care: £1050 – £1050

These prices are only a guideline, please contact Willowdale Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Sandra Thomas (Home Manager (Interim))

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2009
  • Number of floors: 2

Room Information

  • Single Rooms (24)
  • Couples/Companion Rooms (2)

Visiting

  • Visit at anytime

Parking

  • Car park to side of the home

Willowdale Care Home Reviews (37)

9.8

Willowdale Care Home has a Review Score of 9.8 (9.785) out of 10, based on 11 reviews in the last 2 years.
Over all time Willowdale Care Home has 37 reviews.

Overall Experience
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Reviewer Connection to Willowdale Care Home
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Total of 37, showing 1-20
Review from L F (Friend of Resident) published on 11 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent team of staff who have been very helpful and supportive. They have gone above and beyond to ensure our friend has settled in. The home is well-equipped and provides a variety of activities which are tailored to ensure the residents are happy. Highly recommend the home and the staff.
Reply from Sandra Thomas, Acting Manager at Willowdale Care Home
Thank you for your lovely review, we love having your friend here at Willowdale, he has settled in well and is part of the Willowdale family.
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Review from H P (Daughter of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum is happy and settled at Willowdale and always says how lovely the food is. The staff are all lovely. Mum gets involved with all the activities which helps to keep her mind working. She has always been a very sociable person so she's in her element with her friends in the day room and watching TV.
Reply from SANDRA THOMAS, Quality Manager at Willowdale Care Home
Thank you for your lovely review of our fantastic home, we love looking after your lovely mum here at Willowdale.
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Review from A H (Daughter of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but praise and admiration for every member of staff at the home, from the maintenance staff, kitchen, cleaners and caregivers right up to the current manager. They all treat Mum with the dignity, care and respect she deserves on every occasion she needs their support. All staff always
smile and welcome our family with welcome arms when we visit, that means we feel that Mum is being looked after wonderfully when we go from there. Recent changes there could have been disruptive to residents and families alike but we have been fully informed and involved in these changes when possible. The new activity coordinator has been a huge asset to the home in terms of keeping residents mentally and physically active where possible. I am aware there are a number of agency staff being used but I feel the home is doing all it can to recruit permanent staff. Thank you to all involved in Mum's care.
Reply from SANDRA THOMAS, Quality Manager at Willowdale Care Home
Thank your kind words and lovely review of Willowdale. I will share this with our fantastic team. We love looking after your wonderful mum here at Willowdale.
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Review from V M (Daughter of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Willowdale Home has been a wonderful environment for my mother, she has thrived there and continues to do so. The staff are attentive and friendly and meet her needs well. She is well cared for on a day-to-day basis. The home has seen its share of troubles but is coming out the other side stronger.
Reply from SANDRA THOMAS, Quality Manager at Willowdale Care Home
Thank you for your kind words and lovely review, it is such a pleasure to look after your wonderful mum here at Willowdale. I will share this review with the team.
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Review from K F (Son of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just been to visit my mum for her 90th birthday and she has had a grand day with birthday cake and Prosecco as well! Mum has been a resident for over 9 years now and the staff are fantastic and always take great care of her needs. The place is always friendly and everyone is made to feel most welcome.
The home manager and her team do a grand job.
Reply from SANDRA THOMAS, Quality Manager at Willowdale Care Home
Thank you so much for your lovely words, I will pass this on to our fantastic team! It is such a pleasure to look after your wonderful mum here at Willowdale.
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Review from C F (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Willowdale is a lovely home, the staff are extremely professional and treat Mum with dignity and respect at all times. Mum is totally reliant on others for all her needs, whilst assisting her the staff will always engage and enjoy hearing her sing. Mum has a good sense of humour and staff are able to
use this especially on her most painful and uncomfortable days. Mum's room is spacious and comfortable and has the benefit of a very large window which makes it bright and cheery. There is plenty of room for all the equipment she needs and for visitors on days when she wants to stay in bed. An activities coordinator has recently been appointed and when I've visited I have seen various craft activities, bingo and quizzes taking place.
The food is good with a range of dishes on the menu each day, always fresh fruit and veg available. Staff consult the residents about the menu. Housekeeping do a great job keeping the bedrooms clean and tidy and managing the laundry. Communication is 5-star.
Reply from Sandra Thomas, Quality Manager at Willowdale Care Home
Thank you for your lovely review, it is an honour to look after your wonderful mum, she brightens up our days with her excellent Welsh singing. Warm regards.
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Review from M M (Resident) published on 4 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Willowdale has been my home for nearly six years. I feel safe and secure. All my needs are catered for. I have a very good bond with the staff and residents, it is a place that I feel at home in. The carers support and encourage me, always trying to make me confident and safe. The food is of a very
high standard with excellent choice all prepared with local products. A varied choice and cooked to a high standard. My family are confident that I am well cared for.
Reply from Sandra Thomas, Quality Manager at Willowdale Care Home
Thank you so much for your lovely review, it is so nice to hear how much you love living at Willowdale and being one of our family. Thank you.
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Review from Andrew M (Son of Resident) published on 2 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic care! My mother is extremely happy there, and the staff are so friendly. Superb home! Couldn't be happier with her care! Best of all, it's in the area where she grew up, so her friends and relatives can still easily visit her.
Reply from SANDRA THOMAS, Quality Manager at Willowdale Care Home
Dear Andrew, thank you so much for your lovely review, we are so honoured to look after your lovely mum here at Willowdale Care Home. Best wishes.
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Review from A M (Nephew of Resident) published on 28 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent management and staff. Can't do enough for their residents to go above and beyond their duties to help residents and families. Can't thank you enough for the care and compassion you've all shown us. Thank you from the bottom of our hearts. And keep being Amazing.
Reply from Sam McCall, Home Manager at Willowdale Care Home
Thank you for your lovely review. I will pass on your kind comments to all the staff.
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Review from A C (Daughter of Resident) published on 19 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are amazing, patient, kind, and caring.
Food is plentiful and of a very high standard/quality.
Most rooms are bright, well-laid out and cheerful, but the odd one could do with decorating (which I believe is underway). The activities are varied, well-thought-out and fun. There is a secure
locked front door/sign-in/out process. The dining room and both lounges are up-to-date and comfortable. You always get a warm welcome at Willowdale.
Reply from Sam McCall, Home Manager at Willowdale Care Home
Many thanks for your kind words and lovely review.
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Review from Tilly L (Niece of Resident) published on 15 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My auntie has been at Willowdale for a few years now and has loved it. Unfortunately, just before Christmas, she had a diagnosis of cancer with no hope of treatment. Her only wish was to revisit Blackpool, but because of how unwell she is, the home brought Blackpool to her, and she had an amazing day!
All the staff are exceptional and are true carers. I am truly touched by the care and support to provide to my auntie and also to myself and my family too.
Reply from Sam McCall, Home Manager at Willowdale Care Home
Thank you for your lovely review. We all had a fantastic day bringing Blackpool to the home and really pleased we were able to grant her wish.
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Review from Margaret H (Wife of Resident) published on 25 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager and care staff are very caring and make it feel like a family. My husband has excellent health care and a doctor is called if there is any concern about his health. If there are any problems, the staff ring me straight away and keep me up to date.
Reply from Samantha McCall, Home Manager at Willowdale Care Home
Thank you for the lovely review. We really appreciate you taking the time to share your thoughts on our home and our staff, as caring is everything to us.
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Review from B W (Sister of Resident) published on 26 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the manager and staff very understanding and helpful with regards to caring for my sister and everyone who visits. Unfortunately, due to Covid, we have not had access to my sister's room, but she seems very happy with it.
Reply from Vicki Weller, General Manager at Willowdale Care Home
Thank you for taking the time to review our home. We are so pleased to be able to care for your sister and are happy that she is so comfortable here.
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Review from Shirley F (Daughter of Resident) published on 8 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Willowdale Care Home for seven months. During Covid, it was very difficult to get support for my Mum at home and we looked for the right care locally. I have no hesitation to recommend Willowdale Care Home. Mum has settled well and of course, has good days and bad. The staff
are always happy to talk about how Mum has been and to help her with the telephone. I have been made welcome when visiting either indoors or using the visitor's pod. The food is all freshly prepared daily and the cakes at afternoon tea are highly rated by my Mum.
Reply from Vicki Weller, General Manager at Willowdale Care Home
Thank you for your lovely review about our home, I will ensure your comments are passed onto the team. We are so glad you are making use of the visitor pod and made to feel welcome. The homemade food…read more
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Review from Jodie S (Granddaughter of Resident) published on 1 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are really lovely and always go out of their way to ensure the residents are happy.
Reply from Sam Evans, Home Manager at Willowdale Care Home
Thank you for taking the time to review our home and thank you for your lovely comments.
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Review from Pat H (Daughter of Resident) published on 31 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum seems a lot safer in falls that she has someone there and not on her own. She is treated with kindness and respect and now it's slowly coming out of lockdown she seems happier in herself. Thanks to all that are concerned in her welfare.
Reply from Sam Evans, Home Manager at Willowdale Care Home
This is lovely to hear. Thank you for your kind words.
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Review from E F (Daughter of Resident) published on 6 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Willowdale Care Home is a lovely care home, very homely which I think is very important. I feel completely at ease knowing my mum is getting the very best care. It's a very friendly place for residents and visitors. The staff are absolutely amazing, so caring and hardworking. The residents are treated
as individuals; the staff treat them as normally as possible and have a laugh with them; it's a very cheerful place.
Would 100% recommend Willowdale to anybody looking for a care home for a loved one as that's what they'll be there - loved! The cats are a bonus too!
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Review from J I (Daughter of Resident) published on 16 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident at Willowdale for 12 months. She is extremely happy and had made excellent progress socially and emotionally and her mobility has improved immensely from requiring 2 carers to support her, she can now walk fairly independently with her 3 wheel walker.
The support/care
from all members of staff is exemplary. The rooms are a little dated and living social areas are limited (hence lower score) but overall Willowdale is an excellent care home with outstanding staff and management.
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Review from Sosanna K (Daughter of Resident) published on 27 February 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I could not thank the staff and management of Willowdale enough for the care given to my father, that went above and beyond the call of duty on more than one occasion. My family, friends and I were always made welcome. As I live abroad, the telephone service to check up and speak to Dad was wonderful.
We are only sad that he was unable to stay with you all at Willowdale. Many thanks.
Reply from Sam Evans, Home Manager at Willowdale Care Home
It was a pleasure to have dad here at Willowdale and we hope he's happy in his new home. I will pass on your kind words to all the team at Willowdale. Many thanks
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Review from C P (Daughter of Resident) published on 6 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum became a resident in Willowdale at the beginning of September. Having been so independent with some family support, she was very anxious about going into a home. However, from our first day on arrival, the warmth and love from all the staff was wonderful. Mum is always reassured when she is excellent
and it is so lovely to hear her speak so affectionately of Willowdale. Many thanks to the manager and all staff.
Reply from Sam Evans, Home Manager at Willowdale Care Home
Thank you Cath for your review, we really appreciate your feedback. We are really pleased that mum settled in so well and she enjoys it here. I will pass on your review to all the staff at Willowdale.…read more
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Current Review Score: 9.8 (9.785)

Overview of Review Score

The Review Score of 9.8 (9.785) out of 10 for Willowdale Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.785 for Willowdale Care Home is calculated as follows: ( (104 Excellents x 5) + (24 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 130 Ratings = 4.785
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Willowdale Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Date: 16 Jul 2025
Well-being
Good
Care and Support
Good
Environment
Good
Leadership and Management
Good
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Diane

Diane Davies

Job Title: Home Manager Joined: 2024

I have worked in the care sector for over 40 years, my very first position was a care support worker, working alongside the mental health, this was assisting clients to get back into the community how this was done was by the clients running a little fancy-dress shop and they were dealing with the public selling fancy dress items and also selling things they made in the work shop. From there, I furthered my career as a senior in an EMI home. I have worked in a majority of sectors, ranging from learning disabilities to drugs and alcohol and also mental health. This is where my passion thrived, working alongside Dementia residents. I also completed my Access to Nursing course and went on to university with the intention of becoming a mental health nurse. Unfortunately, due to family circumstances, this changed my career path. I pursued my career as a senior in a dual facility and progressed on to become the deputy manager.


I have been at Willowdale now for 14 months, and for 11 months of them I was deputy manager. I love working with our clientele; it’s one big happy family at our home. This allowed me to further my career as the home manager, and everyone at Willowdale, from the staff to the residents has welcomed my new position.

Frequently Asked Questions about Willowdale Care Home

What types of Care is Willowdale Care Home registered for?

Older Person Care, Dementia, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Willowdale Care Home have?

There are 24 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Willowdale Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Willowdale Care Home to the centre of Buckley?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willowdale Care Home to verify any information. View our terms and conditions. Willowdale Care Home has an Enhanced Service - more info.