Willowdale Care Home

112 Chester Road, Buckley CH7 3AH
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9.7 40 Reviews
  • Willowdale Care Home, Buckley
Willowdale Residential Home is located in Buckley, Flintshire. Warm, comfortable and welcoming the home strives to provide person-centred care that is tailored towards individual needs while supporting the independence and freedom of choice for all residents.

The home has several communal areas, including a dining room and two lounges. There is easy access to the landscaped gardens, as well as a patio and summer gazebo so that nature can be enjoyed all year round.

Residents are encouraged to participate in a range of hobbies and activities organised by the home, although individual pastimes can be catered for, too. There is a real community spirit throughout Willowdale, and trips to the local town and further afield are regularly enjoyed.

Willowdale Residential Home is the next best place after home, and every care is taken to ensure residents feel happy, secure and well cared for.
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Care Provided by Willowdale Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Willowdale Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Willowdale Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sandra Thomas (Home Manager (Interim))

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2009
  • Number of floors: 2

Room Information

  • Single Rooms (24)
  • Couples/Companion Rooms (2)

Visiting

  • Visit at anytime

Parking

  • Car park to side of the home

Willowdale Care Home Reviews (40)

9.7

Willowdale Care Home has a Review Score of 9.7 (9.668) out of 10, based on 14 reviews in the last 2 years.
Over all time Willowdale Care Home has 40 reviews.

Overall Experience
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Date Published
  • 40
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Reviewer Connection to Willowdale Care Home
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Total of 40, showing 21-40
Review from J I (Daughter of Resident) published on 16 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident at Willowdale for 12 months. She is extremely happy and had made excellent progress socially and emotionally and her mobility has improved immensely from requiring 2 carers to support her, she can now walk fairly independently with her 3 wheel walker.
The support/care
from all members of staff is exemplary. The rooms are a little dated and living social areas are limited (hence lower score) but overall Willowdale is an excellent care home with outstanding staff and management.
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Review from Sosanna K (Daughter of Resident) published on 27 February 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I could not thank the staff and management of Willowdale enough for the care given to my father, that went above and beyond the call of duty on more than one occasion. My family, friends and I were always made welcome. As I live abroad, the telephone service to check up and speak to Dad was wonderful.
We are only sad that he was unable to stay with you all at Willowdale. Many thanks.
Reply from Sam Evans, Home Manager at Willowdale Care HomeIt was a pleasure to have dad here at Willowdale and we hope he's happy in his new home. I will pass on your kind words to all the team at Willowdale. Many thanks
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Review from C P (Daughter of Resident) published on 6 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum became a resident in Willowdale at the beginning of September. Having been so independent with some family support, she was very anxious about going into a home. However, from our first day on arrival, the warmth and love from all the staff was wonderful. Mum is always reassured when she is excellent
and it is so lovely to hear her speak so affectionately of Willowdale. Many thanks to the manager and all staff.
Reply from Sam Evans, Home Manager at Willowdale Care HomeThank you Cath for your review, we really appreciate your feedback. We are really pleased that mum settled in so well and she enjoys it here. I will pass on your review to all the staff at Willowdale. Thank you again.
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Review from Ann R (Daughter of Resident) published on 22 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident in Willowdale Care Home since August of this year. The level of care my mum receives is excellent. The manager and all the staff are all very friendly and approachable and are always willing to help in any way they can. Highly recommended.
Reply from Sam Evans, Manager at Willowdale Care HomeThank you for your lovely comments. I will pass on your comments to the staff. Thank you again!
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Review from Sally C (Granddaughter of Resident) published on 30 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really impressed with the level of care. Gave us all peace of mind. The residents are safe, well looked after and happy.
Reply from Vicki Weller, General Manager at Willowdale Care HomeThank you for taking the time to write this excellent review of Willowdale. The whole team tries exceptionally hard to make it as homely as possible and provide the highest standards of care too.
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Review from Lynne S (Daughter of Resident) published on 11 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have no hesitation in giving a positive review for Willowdale. My mother is a new resident and was reluctant to give up her home of 57 years. From our first visit to Willowdale, we were impressed by the atmosphere and friendliness of management and staff. Everything was explained to us clearly and
all our questions answered. Mum has a lovely en-suite room on the ground floor where she can see all the comings and goings! She has been allowed to bring her piano, which she plays for her own pleasure and that of other residents and staff. Mum is a fussy eater and her requests have been accommodated. Overall we are extremely happy with Willowdale and congratulate management and staff on providing an excellent service and I am grateful that Mum is safe and well cared for. Well done.
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Review from Margaret P (Sister of Resident) published on 3 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The standard of care is excellent. My sister is extremely well looked after and there is a very homely atmosphere whenever I visit.
I have seen a positive change in my sister she is now happy content and settled.
The manager is excellent very professional and keeps me updated on my sister's health
and wellbeing.
The carers are all kind and friendly. The meals are all cooked in the home's kitchen with plenty of variety and of a very high standard.
Thank you all for taking care of my sister.
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Review from Emma B (Granddaughter of Resident) published on 7 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely home with welcoming, friendly staff. It is great to see nan enjoying company, activities and trips after being virtually housebound for a number of years. Her great grand children love coming to visit and the resident cats and fish are a big favourite!
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Review from Donna R (Granddaughter of Resident) published on 6 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nan has settled at Willowdale really well, especially when she doesn't always socialise easily. The staff are all lovely and nothing is too much trouble. They go above and beyond their role as a care home, trying to make each day fun with theme days, crafts, gardening, days out and even visits from
the ice cream van :) They have also been a great support to my mum in making this necessary but difficult decision for my Nan. Highly recommended.
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Review from Kath C (Daughter of Resident) published on 2 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Willowdale staff work extremely hard, nothing is too much trouble.
My mum is treated with respect and kindness by each and everyone.
Visitors are always welcome.
She is always well turned out - clean clothes, hair brushed, nails trimmed.
Plenty of activities, lovely resident cats and fish tank.
A
huge thank you to all the management and staff.
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Review from Ella B (Granddaughter of Resident) published on 11 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother is currently a resident of Willowdale. It is a really lovely place, It's just like being at home. My grandmother loves the fact that there are resident cats! The staff are all very friendly, nothing is too much trouble. There are lots of activities to take part in. The food always
looks really good too!
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Review from Ruth B (Daughter of Resident) published on 10 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Willowdale is a wonderful place with amazing staff who work extremely hard. My mum has been there just over two months, she is treated with respect and kindness. There are so many activities on offer from safari ark visits to cinema trips. It is a real home from home. I would highly recommend Willowdale
to anyone.
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Review from Rachel C (Daughter of Resident) published on 10 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is currently a resident of Willowdale. This is the most friendly and inclusive care home I have ever visited. Mum has her hair and nails done weekly and has enjoyed more trips out in the last 3 months than she made in the previous year. The staff have become friends and are totally amazing with
the residents. There is always something to do. The attention to the patients is second to none. Thank you.
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Review from Margaret M (Daughter of Resident) published on 5 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum was a resident of Willowdale Care Home for four and a half years until her death last year. The care she received there was outstanding. Mum could not have been happier (she never ceased to tell us that). The staff were wonderful to her - kind, care, patient and so respectful. They treated her
with so much dignity at all times and mum loved them all. A wonderful wonderful team! They became Mum's friends (and us too) - so friendly and communicative and involving us at all times. We shall always be so grateful that Mum's last few years were so happy and surrounded by love.
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Review from G H (Mother of Resident) published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother spent the last 4-5 years of her life in Willowdale. She regularly spoke of how much kindness there was there and what wonderful food she had. She was always clean and well-groomed. She enjoyed a variety of daily activities as well as trips out. The staff were warm and friendly and always found
time to talk, informally and formally, about my mother. They knew her very well and talked to her very often every day. We were always contacted immediately if there was a concern.


Liaison with the GP and healthcare teams was excellent and when my mother was admitted to hospital, the medical staff commented on the detailed and high standard of the paperwork provided by Willowdale. The only downside for me, although it did not directly affect my mother, was that there were several changes in management which, although mainly excellent, was sometimes mediocre. However, on a visit I paid to Willowdale this week, I was pleased to note that the period of managerial transition seems to be over and I believe the new manager has the vision to know what needs to be done and the ability to do it in order to make Willowdale excellent in every way.

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Review from Lizzie T (Daughter of Resident) published on 14 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
A warm and welcoming home. Comfortable and cosy with kind and considerate staff. Professional and respectful management and lovely cats that make it feel like home.
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Review from Elwyn K (Son of Resident) published on 28 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When visiting staff are always friendly, courteous and helpful. They treat each and every resident with respect and dignity. They promote a homely environment. Each day, on display, is a menu for the day and what activities are taking place.


My mother is always well kept ie hair done, clean clothes,

nails polished etc.
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Review from William E (Son of Resident) published on 22 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been cared for to the highest standard in my opinion. She has picked up in her attitude and well being. She would like to say thanks to all the staff for their kindness and work that they are doing for her. It is a huge burden off my families minds that she is being looked after so well.
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Review from Tom A (Husband of Resident) published on 1 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After previous experience in another home, everything is exceptional, but due to her condition she is not able to take part in any activity.
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Review from Colett G (Granddaughter of Resident) published on 27 October 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very caring and knowledgeable, friendly to all visitors and nothing is too much trouble. Lots of activities and planned events. Regular meetings with family members and senior staff. Good home cooked fresh food always available and always fresh water and juice in reach of each resident.
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Current Review Score: 9.7 (9.668)

Overview of Review Score

The Review Score of 9.7 (9.668) out of 10 for Willowdale Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.818 for Willowdale Care Home is calculated as follows: ( (138 Excellents x 5) + (24 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 165 Ratings = 4.818
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.85 Points relating to the number of positive Reviews for Willowdale Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 = 3.85
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Date: 16 Jul 2025
Well-being
Good
Care and Support
Good
Environment
Good
Leadership and Management
Good
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Diane

Diane Davies

Job Title: Home Manager Joined: 2024

Profile coming soon.

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