Chaseley House Rest Home

26 Whitehall Road, Rhos-on-Sea, Colwyn Bay LL28 4HW
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54 Reviews
  • Chaseley House Rest Home, Colwyn Bay
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Care Provided by Chaseley House Rest Home

Type of Service

    Residential Home
  • For a maximum of 15 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Respite Care

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Free care fees in 2022 we are offering 4 weeks care fees for price of 3 weeks for first months stay only. This is subject to a minimum stay of 4 months.

Good to Know

Owner

  • Tender Loving Care Ltd
  • Privately Owned

Person in Charge

  • Olwen Dean (Owner)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (13)
  • Couples/Companion Rooms (1)

Visiting

  • No set times but request you try and avoid meal times please.

Parking

  • On site and off road.

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Chaseley House Rest Home Reviews (54)

Over all time Chaseley House Rest Home has 54 reviews.

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Total of 54, showing 1-20
Review from C B (Daughter of Resident) published on 24 July 2023 Submitted via Website • Report
Overall Experience 2.0 out of 5
Under new management from July 2022. The company called TLC, in our family's opinion, is inappropriately named as very little was shown during our Fathers stay. They used the emergency 999 call to move him out permanently whilst he had an infection in his toes and was suffering with Covid, which was
contracted while living in their home. A review carried out 1 week prior, highlighted no issues. He was extremely upset, about the way he was treated as was our family. Would recommend looking elsewhere for your care as little TLC to be found at Chaseley House.
Reply from Olwen Dean, Responsible Individual at Chaseley House Rest HomeTLC are disappointed to read this and acted in the best interest of this gentleman who was in urgent need of medical supervision and his care needs changed significantly and we could not meet these needs.
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Review from Dawn W (Daughter of Resident) published on 6 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel privileged to say that my lovely mum is a resident at Chaseley House Rest Home. The owner and her staff have made the transition from her own home to rest home a very positive experience for Mum and me. Her room is full of family pictures and treasured ornaments to make her feel at home. When
I visit, Mum is always beautifully turned out, raves over the food and tells me about the latest entertainment. Mum clearly loves the owner and her girls! Mum has always been a smart lady and a social butterfly, who now has the opportunity to continue her life to the full but with my knowledge that she is safe, happy and highly respected by the owner and her staff. Chaseley House feels like a home, is spotlessly clean and beautifully presented and the grounds are fabulous.
Reply from Manager at Chaseley House Rest HomeMany thanks for those many kind words of gratitude and your 5-star review. I am so pleased Mum feels at home and that she is happy and enjoys the food we provide along with the entertainment, and that she loves our staff. Thank you for recommending us and am most pleased that you are happy with how Mum is looked after at Chaseley House which is down to our fantastic team of dedicated, loyal and committed caregivers, who take pride in providing quality care in a loving way.
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Review from Sophie W (Granddaughter of Resident) published on 6 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nana has recently moved into Chaseley House Rest Home and we can not be more thankful for how lovely the staff have been treating her to help her settle in. They have worked so hard to ensure a smooth transition for her into her new home. We cannot recommend this home more, we know our family is
well cared for here.
Reply from Manager at Chaseley House Rest HomeMany thanks for your kind words of gratitude, your 5-star review and for recommending us. I am so pleased you feel Nana and your family are well cared for at Chaseley House and it is so assuring from a personal perspective that you were happy with the smooth transition Nana had into her new home which was down to our fantastic team of dedicated, loyal and committed caregivers, who take pride in providing quality care in a loving way.
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Review from Gaynor A (Daughter of Resident) published on 1 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was admitted in May 2021 following a lengthy hospitalisation. He told me he wishes he had moved in years ago as he feels so comfortable and secure within the friendly and relaxed atmosphere of this lovely care home.
When my sister and I were researching for a good home, I was strongly
advised by one of the welfare rights team to grab a room that had just become available, telling me they were like gold dust. I'm so relieved we did!
The care, consideration and support given to him are absolutely first-class. As a family, we can sleep at night rest assured that he is being well looked after.
I feel the proprietors and all their caring staff should be commended for working so tirelessly throughout this awful pandemic and successfully protecting all their residents in maintaining Chaseley House Rest Home a Covid-19 free zone.
Reply from Manager at Chaseley House Rest HomeMany thanks for your five-star review and kind words of appreciation, I am so glad your dad is so happy and comfortable at Chaseley, this is down to our dedicated and committed care team who provide quality, professional care in a loving, passionate manner.
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Review from Lisa L (Friend of Resident) published on 18 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Chaseley House Rest Home are amazing. A lady I support through my work had her 101st birthday recently and they pulled out all the stops to ensure she had a lovely day with balloons, personalised banners and bubbles! This lady does not have any family so to see her being so cared for and
made to feel special on her big day was heartwarming. Although it is not a surprise, Chaseley House is such a lovely, caring home and the staff are always very professional and supportive.
Reply from Manager at Chaseley House Rest HomeMany thanks for the five-star review and kind words of appreciation, the quality of professional care we provide at Chaseley is down to the dedication and passionate care given by our loyal care team, we are honoured to currently have two centenarians being cared for at Chaseley.
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Review from Donna G (Daughter of Resident) published on 12 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always consistent. My mother was admitted in July 2021. We visit according to Covid regulations. Every member of staff has the same caring attitude, practical and a great sense of humour. The only reason I mark activities as satisfactory is because Covid is restrictive, and every resident is of an age
that is difficult to get a positive response to stimulation.
Reply from Manager at Chaseley House Rest HomeMany thanks for taking the time to post a review and am pleased that you are happy with the care provided by our dedicated and committed care team and that you are happy to recommend Chaseley.
I note your comments regarding activities and the restrictions encountered by Covid 19, I am pleased to say we currently have two music afternoons provided by external musicians with keyboard or guitar and song every week with many of our residents participating and singing along to which they all thoroughly enjoy.
We also have our in-house activities program, which includes things like quiz afternoons and games to promote mental wellbeing and stimulation, to which we get a very encouraging response from those residents who decide to join in.
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Review from Ronald H (Resident) published on 8 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
More than happy to be here.
Reply from Manager at Chaseley House Rest HomeMany thanks for your 5-star review giving Chaseley House 5 out of 5 in all categories which are down to the quality of care delivered by our loyal and committed team of care givers.
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Review from Avril E (Daughter of Resident) published on 21 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Chaseley House are kind and considerate and have worked so hard to keep the residents safe during this awful pandemic, making personal sacrifices to commit to their caring roles. My dad is happy there and is looked after so well and treated with respect in a happy, friendly environment.
The home is beautifully kept and sunny and bright and is in a lovely location.
I would happily recommend this lovely home to everyone needing help to look after a loved one.
Thanks so much Chaseley House.
Reply from Manager at Chaseley House Rest HomeMany thanks for those kind words and gratitude and 5-star review. I am so pleased that you are happy to recommend us and that you are happy with the care provided to Dad at Chaseley House which is down to our fantastic team of dedicated, loyal and committed caregivers, who during the pandemic has truly stepped up to the task of caring for and protecting the very vulnerable client group that we care for.
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Review from Ann P (Daughter of Resident) published on 21 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Chaseley House Rest Home for some weeks now and has settled there very well. The staff are very kind and reassuring to me as a relative and to my mother too. The food is very good and the care is excellent. She is very happy with her room also.
Reply from Manager at Chaseley House Rest HomeMany thanks for those kind words of gratitude and 5-star review I am so pleased that you are happy to recommend us and that you are happy with the quality of care provided at Chaseley House which is down to our fantastic team of dedicated, loyal and committed caregivers, who during the pandemic has truly stepped up to the task of caring for and protecting the very vulnerable client group that we care for.
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Review from Keith J (Son of Resident) published on 9 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has lived in Chaseley house for over 2 years and is very happy, the wonderful staff go out of their way to provide for her every need. Mum has not long since celebrated her 101st birthday and unfortunately due to Covid restrictions family visits were unable to take place inside, but the owner
went out of her way to arrange window visits for the family and take photographs, all the staff made it a very happy and special day for her. The staff at Chaseley are professional, kind and friendly. We are lucky that mum is being kept safe in such good hands. Thank you to everyone at Chaseley for everything you do to make it a home from home.
Reply from Manager at Chaseley House Rest HomeMany thanks for your 5-star review and kind words of gratitude I am so pleased that you are happy to recommend us and that you are happy with the care provided at Chaseley House which is down to our fantastic team of dedicated, loyal and committed caregivers, who during the pandemic has truly stepped up to the task of caring for and protecting our very vulnerable client group that we care for and they will go out of their way to accommodate visits during the current climate.
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Review from R S (Son-in-law of Resident) published on 9 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The love, care and attention my mother-in-law has received from all the staff at Chaseley House has been second to none. It is such a comfort to her family to know she is so well cared for. I cannot recommend Chaseley House enough.
Reply from Manager at Chaseley House Rest HomeMany thanks for those kind words, gratitude I am so pleased that you are happy to recommend us and that you are happy with the care provided at Chaseley House which is down to our fantastic team of dedicated, loyal and committed caregivers, who during the pandemic has truly stepped up to the task of caring for and protecting our very vulnerable client group that we care for.
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Review from B W (Daughter of Resident) published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved into Chaseley House on 30.03.2021 and I only had a virtual tour prior to this but was very impressed with help and assistance of owner/manager. My mother has settled in very quickly and feels very comfortable and was able to bring a lot of personal items from her home. My mother talks
about the staff to me when I phone her and says they are all nice and does not feel a burden. They also cater for her vegetarian diet with lots of variety.
When I have my weekly visit behind a screen to keep my mum safe, all staff are welcoming and helpful.
I have not marked a tick for activities as due to the virus everything cancelled.
If my mum is happy it is a big weight off my shoulders!
Reply from Manager at Chaseley House Rest HomeMany thanks for those kind words, gratitude I am so pleased that you are happy to recommend us and that you are happy with the care provided and variety of food for Mum at Chaseley House. The 5 star quality of care is down to our fantastic team of dedicated, loyal and committed caregivers, who during the pandemic has truly stepped up to the task of caring for and protecting the very vulnerable client group that we care for.
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Review from Margaret M (Friend of Resident) published on 19 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend went into Chaseley House just before the first lockdown and what a wonderful place it is.
Praise must go not only to the owners but to all the hard-working and dedicated staff at Chaseley.
My friend is settled, happy and contented and could not be in better hands. All the staff are pleasant
and helpful, nothing is ever too much trouble, which puts me at ease as visits have not been possible due to the pandemic and living many miles away.
The Covid safe precautions put in place by the owners have been excellent and communication between the home and myself has been first class, informing me of plans and Covid precautions every step of the way.
Other friends and family members and I are very grateful to all the staff who treat my friend with respect and dignity, making for one happy elderly friend. Thank you all so much for the care, empathy and affection that runs throughout this lovely home.
Reply from Manager at Chaseley House Rest HomeThank you so much for your kind words of appreciation and 5-star review Margaret, this will be relayed back to our wonderful team of caregivers who are so committed and dedicated in providing loving quality care to all our residents.
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Review from Anne J (Resident) published on 19 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Chaseley House is a first-class care home in every sense of the word. 'Care' is what they do so well. It is so well run and professional by the proprietors. As soon as you come in you are made so welcome and it feels so homely. The staff see to everyone's needs. They are always ready to listen, full
of caring skills. So well looked after - a delight to be a resident.
Reply from Manager at Chaseley House Rest HomeThank you so much for your 5-star review and kind words of appreciation and that you are happy to recommend us. I am so glad you are happy with the way our dedicated and committed caregivers look after you at Chaseley House and the care you receive from them all, we are so lucky to have such a caring passionate team of staff.
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Review from Dylan E (Nephew of Resident) published on 14 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff and owners of Chaseley House have been outstanding in caring for all our relatives in the home, both before and during the current pandemic. We couldn't have chosen a better care environment for our aunt!
Reply from Manager at Chaseley House Rest HomeMany thanks for those kind words, gratitude and 5-star review Dylan. I am so pleased your family are pleased with the care provided at Chaseley House which is down to our fantastic team of dedicated, loyal and committed caregivers, who during the pandemic have truly stepped up to the task of caring for and protecting our very vulnerable client group that we care for.
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Review from James J (Son of Resident) published on 1 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
A quick message to say thank you to you and your staff for accommodating phone calls, especially to the manager for the WhatsApp calls on special days and also to the staff who answer the phone so cheerfully. Yesterday staff happily acceded to my request for my mother to receive my call in her bedroom,
walking her there and settling her into her chair. What I didn’t tell her was that being Sunday evening, I wanted to say evening prayers with her and so didn’t want to disturb other residents in one of the lounges. Mother really appreciated the opportunity to pray, as you know how much she has missed not being able to go to church during lockdown. Keep up the sterling work!
Reply from Manager at Chaseley House Rest HomeMany thanks for those kind words of appreciation, our committed and dedicated care team are always happy to accommodate any special requests and go the extra mile to make sure both residents are relatives are happy at all times. My wife, who manages the WhatsApp calls, is more than happy to undertake these calls at any time to maintain family contact in these unprecedented times and to preserve the mental wellbeing of our residents.
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Review from Bethan R (Daughter of Resident) published on 22 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I regularly praise this fantastic home for their continuous care, love and support for my 86-year-old mother who is in her element living here following the death of my father five years ago which resulted in her being unable to live on her own.
The reason for this particular review is to convey my
heartfelt thanks and appreciation to both management and staff for the truly fantastic and diligent way they've managed the current Covid-19 situation. As a family, we really couldn't have expected more from this lovely home, which has provided us with peace of mind and, more importantly, the realisation that we chose the absolute best home for my mother. Staff and residents are all tested weekly and, from the offset, full PPE has been provided for staff as well as them having to adhere to strict hygiene rules.
Management has constantly updated and reassured families on weekly Covid test results and have kept both their residents and staff's morale up during this pandemic. Thank you.
Reply from Manager at Chaseley House Rest HomeWhat a lovely and appreciative 5-star review, the quality of care we provide is down to having a team of fantastic, dedicated and committed loyal staff who always take great pride in what they do. The way they have gone above and beyond their caring duties is a credit to them during the pandemic as they have always done. I am so glad you are happy with the service we provide to Mum, thank you Bethan.
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Review from Jonathon W (Grandson of Resident) published on 5 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My late nan recently passed away while residing at Chaseley House and her death certificate stated 'Old Age' as the cause of death. She was 102. Nan moved in to Chaseley when she was 99 and she simply blossomed while residing there. She put on some much needed weight with the fantastic meals they served,
she was waited on hand and foot and it was a weight off my mind her being in Wales and me being in Liverpool. During the pandemic, they kept me up to date - weekly - with Covid tests (every single one was negative) and I had complete peace of mind with Nan being in a secure location. Even at the end of her life, she was still active only a month before she passed away. I cannot recommend Chaseley House highly enough - they are fantastic and a very secure and spotlessly clean place to go. A lovely place, kind staff and complete peace of mind!
Reply from Manager at Chaseley House Rest HomeMany thanks for the 5-star review Jon. The high standard of care we provide is down to our fantastic team of committed and dedicated staff who during the pandemic have been so professional in caring for and protecting our residents at Chaseley. Nan was a lovely lady who thoroughly enjoyed being part of our family and she was grateful and appreciative of the 5-star service and facilities she had during her time at Chaseley.
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Review from Alan W (Son of Resident) published on 11 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The owner and staff have been extremely supportive of us as a family as my mother moved into Chaseley House during the pandemic. Everything possible has been done during the moving in period to keep everyone safe. Today we were able to have a visit with my mum indoors in a room with an internal partition
and a hearing loop. So much effort had been put into making the room homely and festive. This was highly effective and very much appreciated. Thank you.
Reply from Manager at Chaseley House Rest HomeMany thanks for those kind words of appreciation and I am very pleased that you are happy with the support given to your family since Mum became part of our family. Our aim as home is always to provide the highest standard of care at all time, to all concerned. I am also glad you enjoyed our new internal visiting area and its homeliness something we as a home pride ourselves on throughout Chaseley House is our unique homely atmosphere.
With regards activities we as a home provide a varied activities program yet to be experienced by Mum as she spent her first two weeks with us in isolation hence no rating being given and to this I trust she will enjoy the activities we have on offer which have been structured to maintain social distancing as a result of Covid 19 and provide an emphasis on both mental and physical stimulation.
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Review from Rita J (Daughter-in-law of Resident) published on 2 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has been living at Chaseley House for 18 months and is extremely happy. Her individual needs are very much taken into account and she feels safe knowing the caring staff are there for her day or night to help with anything at all she should need. It must be a challenging time for the
managers and staff to work with the restrictions which have been so critical to adhere to during this pandemic, but they have coped admirably, keeping everyone safe and keeping all relatives updated on testing and the latest guidelines. I would not hesitate to recommend Chaseley House. It is a home from home with the most professional and caring staff.
Reply from Manager at Chaseley House Rest HomeMany thanks for your kind review the high standards of care we provide at Chaseley is all down to our fantastic team of loyal carers who are dedicated to providing quality care in a loving caring manner. With regards to our facilities being scored four along with activities, we pride ourselves on the cleanliness of our facilities along with the homely, clean and safe environment they provide. During Covid 19, our activities have been restructured to take into account social distancing to protect and shelter all concerned. Thank you for your recommendation.
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Overview of Review Score

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

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Awards / Recognitions (5)

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Frequently Asked Questions about Chaseley House Rest Home

What types of Care is Chaseley House Rest Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Chaseley House Rest Home have?

There are 13 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Chaseley House Rest Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Chaseley House Rest Home to the centre of Colwyn Bay?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Chaseley House Rest Home to verify any information. View our terms and conditions. Chaseley House Rest Home has an Basic Service - more info.