Chaseley House Rest Home

26 Whitehall Road, Rhos-on-Sea, Colwyn Bay LL28 4HW

Chaseley House is located in a quiet and select area of Rhos-on-Sea North Wales, just a few minutes walk from the promenade close to all the local amenities.

The home is pleasantly situated on a corner plot surrounded by large accessible lawned gardens with well maintained flower beds. The home is run under the personal supervision of the owners, Karen Owen, and her husband Mark Owen, and has established a reputation for providing high standards of loving care since 1983. NVQ trained, committed and caring staff are on duty 24 hours a day and many have given continuous service over a number of years. All staff give priority to respecting your privacy, dignity and individual needs and encourage you to be as independent as you wish to be and to maintain your links with your family, friends, local organizations and interests.

Over the years Chaseley has cared for many Welsh speaking residents and actively recruits bi-lingual staff.

Facilities at Chaseley House include:- Hairdresser, Dentist, Chiropodist & visiting Clergy, a varied menu of nutritious home cooked food & vegetarian menu, organised activity programs, weekly music afternoon and selection of library books & videos.

Chaseley Home is registered with The Care Standards Inspectorate For Wales, and is a member of Care Forum Wales. The home is proud of its Investors in People Award achieved in 2015.

Owner: Mrs K Owen

Person in charge: K Owen (Owner)

Local Authority / Social Services: Conwy County Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 16 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Welsh

Single Rooms: 14

Shared Rooms: 1

Rooms with ensuite WC: 12

Weekly Charges Guide: Personal Care Single from £571 , Personal Care Shared (per person) from £425 (These prices are only a guideline, please contact Chaseley House Rest Home to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care and Social Services Inspectorate Wales* Report on Chaseley House Rest Home: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Overview

The Review Score of 10 (maximum of 10) for Chaseley House Rest Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Chaseley House Rest Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.986 for Chaseley House Rest Home is calculated as follows: ( (142 Excellents x 5) + (2 Goods x 4) ) ÷ 144 Ratings = 4.986

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Chaseley House Rest Home is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 3.2 positive Reviews (16 registered maximum number of service users ÷ 5). 9 Reviews ÷ 3.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

10 Chaseley House Rest Home has a Review Score of 10 (9.986) from 12 Reviews


Average Ratings

  • Excellent
    12
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Chaseley House Rest Home?

  • Extremely LIKELY
    12
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Chaseley House Rest Home

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • more

Since my mother has been at Chaseley House she has bloomed and blossomed and seems to much happier. She absolutely loves it and she has put on weight and relaxed a lot more.
I cannot thank the team enough. We are so lucky to have them on our doorstep. Professional, caring and quality home that does everything it can to take care of all the patients' needs and wants. Outstanding. Well done.

How likely would you be to recommend Chaseley House Rest Home? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

A happy, friendly and bilingual team of expert carers who really do care.
I love going to see my mother-in-law there because it is so full of positive energy and bounce. The owners are also always there so you are in safe and capable hands.

How likely would you be to recommend Chaseley House Rest Home? Extremely Likely

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Average Rating:   4.8 out of 5

My wife is a very happy resident at Chaseley House Rest Home and has been since her admission in March 2017. Going into any care home is a big decision but my wife was put at ease straight away by the manager and her wonderful caring staff. I am more than happy with the way she is being cared in a dignified and professional manner, the home is always clean with no odours and the food is varied, tasty, plentiful and nutritional. I am always offered a drink on my arrival and treated with respect by whoever greets me I am always met with a smile.
Over the last couple of months, the home has undertaken a refurbishment program in all communal areas fitting new carpets, curtains, wallpaper, pictures/mirrors and lovely chandeliers and wall lights. The home has also upgraded all windows to double glazed units along with a lovely set of patio doors being fitted in the quiet lounge enabling easy access to the garden in the summer months.
The manager and staff you are a credit to yourselves keep up the good work.

How likely would you be to recommend Chaseley House Rest Home? Extremely Likely

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Average Rating:   5 out of 5

My Mum moved into Chaseley House in September 2016 and has recieved an excellent standard of care ever since. She loves all the staff and is very happy and secure there. The staff are very accommodating and adjust their care to her needs (e.g. change of bedtime routine, or a change in taste of food/drink etc). On the rare occasion Mum has needed to see a doctor, the manager has arranged this without delay, and has advised the family.

For us it's lovely to feel we can visit Mum anytime we'd like to, and all the family are welcome! The staff are always so happy it's easy to forget they are at work, and this really isn't Mum's house! The amosphere is so lovely and friendly! The House is in a lovely location. There are different views from every window and it's in the middle of a lovely residential area. Mum is very happy there and calls it 'home'.

How likely would you be to recommend Chaseley House Rest Home? Extremely Likely

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Average Rating:   5 out of 5

My mother has been a resident in Chaseley House for the last six months, she has been treated with the utmost respect, dignity and thoughtfulness by all the care staff who have helped her over these difficult times in her later life. I am happy to think my mother is now being cared for in a way that also makes her happy to be amongst friendly and helpful people.

How likely would you be to recommend Chaseley House Rest Home? Extremely Likely

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Average Rating:   5 out of 5

The staff have all been very patient, kind and considerate helping mum to settle in. She tells me she is very happy and does not want to live anywhere else. I feel very comfortable when I visit and feel confident that Chaseley House is the right choice for her needs.

How likely would you be to recommend Chaseley House Rest Home? Extremely Likely

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Average Rating:   5 out of 5

My sister has resided at Chaseley House for about eight months. Sadly, she had reached a crisis point living alone and like so many, was reluctant to go in to care.
She has settled in better than I could have hoped for and she loves her new ' home '.

The staff are, without exception, fantastic. They are friendly, professional and nothing is too much trouble.
My sister is not the easiest person but the staff have helped her settle in showing her understanding, compassion, love and providing her with reassurance.

Her room is spacious, bright and very comfortable. We have added personal touches to make it her own which she loves.

Having had the responsibility of finding my sister somewhere to reside, I couldn't be more pleased.
The excellent care and homely environment provided at Chaseley has meant that I have peace of mind knowing that she is safe, happy and healthier than she has been for years.

Thank you so much to the manager and all the staff for providing such a ' caring ' care home.

How likely would you be to recommend Chaseley House Rest Home? Extremely Likely

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Average Rating:   5 out of 5

My mother entered Chaseley House in September 2016 and from day one she was treated with love and dignity - part of the Chaseley House family. Home from home.
Nothing is too much trouble for the staff - they take the time to get to know her - and make her feel loved with lots of hugs.
The staff also ensure that I and other family members feel welcomed and no bother to visit at any time.
My mother feels valued and useful - involved in small chores.
She talks about Chaseley as her house - very happy.

How likely would you be to recommend Chaseley House Rest Home? Extremely Likely

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Average Rating:   5 out of 5

Working in the health field visiting many caring establishments, I was very lucky indeed to find a room for my elderly aunt when she found she couldn't cope at home anymore. I can't recommend the home highly enough, from the very caring staff (every single one of them) to the location and size of Auntie's room, to the food (which I have also thoroughly enjoyed myself once!).

I should also mention the owner, who is not only a very caring person, she is a very competent nurse who is a good people communicator.

Altogether an excellent rest home that I can't recommend highly enough.

How likely would you be to recommend Chaseley House Rest Home? Extremely Likely

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Average Rating:   5 out of 5

My grandmother is extremely happy in this wonderful home. The dedication to her care and happiness is the priority from both the nurse manager and staff, who all treat her like a member of their family.

Chaseley House is a lovely building in a beautiful area of Rhos on Sea. Both manager and staff go out of their way to ensure clean, comfortable surroundings. It has a choice of living areas to relax in and there is enough to keep residents occupied during the day. My grandmother's favourites are playing skittles and listening to live music being played by a local musician. I have a younger sister and the carers love her visits and make such a fuss of her! Children are always welcome and residents and staff find their presence beneficial to them as it contributes to the warm family atmosphere of the home.

Meals are of a very high standard.
Her en-suite bedroom is beautiful and cosy! She's made it a real home from home and it's bright and comfortable with a nice view.

How likely would you be to recommend Chaseley House Rest Home? Extremely Likely

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Average Rating:   5 out of 5

Moving into Chaseley House has been the best decision that my lovely mother-in-law has made since losing her beloved husband earlier this year.
The place is extremely well run by the manager and her dedicated staff, who treat the residents like their own family members; with love, friendship, great care and humour. It's so much more than just a 'care home'. It's like a new family home for the residents to enjoy a new lease of life.

Residents are treated like individuals and this place is no institution with strict rules and regs.
Food is varied, always of a high quality and plentiful and its hygiene premises has been rated 5* from the council.

Any enquires are dealt with quickly, friendly and professionally. Staff go above and beyond their duties to ensure a happy and content environment.

It took us a while to find the perfect home as we're fussy, and Chaseley is just that.

Thank you to the manager and all staff.

How likely would you be to recommend Chaseley House Rest Home? Extremely Likely

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Average Rating:   5 out of 5

What can I say about this fantastic place other than it's not just a 'residential' home; it's like a family home with excellent staff under brilliant management.
The professionalism, dedication, love, care and friendship which they all provide to their residents is second to none.
My 81-year-old mother, who has mobility difficulties, moved to Chaseley in June 2016 following the death of my father earlier in the year. She's a very sociable person, loneliness had started getting her down and she was finding everyday house tasks difficult. Once she'd decided to move into a residential home, myself and my brother then looked up some reviews before going round a few local homes to find her the 'perfect place'.
Mum is now like a different person! She always has a smile on her face and now has a new zest for life. The food is fantastic. Staff love working there as they too regard it as a home from home. I think that says it all really.
Keep up the excellent standards.

How likely would you be to recommend Chaseley House Rest Home? Extremely Likely

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Average Rating:   5 out of 5

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Awards / Recognitions

February 2018

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