Chaseley House Rest Home

26 Whitehall Road, Rhos-on-Sea, Colwyn Bay LL28 4HW
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54 Reviews
  • Chaseley House Rest Home, Colwyn Bay
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Care Provided by Chaseley House Rest Home

Type of Service

    Residential Home
  • For a maximum of 15 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Respite Care

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Free care fees in 2022 we are offering 4 weeks care fees for price of 3 weeks for first months stay only. This is subject to a minimum stay of 4 months.

Good to Know

Owner

  • Tender Loving Care Ltd
  • Privately Owned

Person in Charge

  • Olwen Dean (Owner)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (13)
  • Couples/Companion Rooms (1)

Visiting

  • No set times but request you try and avoid meal times please.

Parking

  • On site and off road.

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Chaseley House Rest Home Reviews (54)

Over all time Chaseley House Rest Home has 54 reviews.

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Review from Janet R (Daughter of Resident) published on 28 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mam settled in very quickly at Chaseley House. The staff have always shown kindness and respect towards Mam. They have a lovely sense of humour which helps everyone feel at ease and welcomed at the home. The place is spotless, tastefully decorated and in a convenient location for regular visits. Some
of the staff and residents can speak Welsh, which is important for a Welsh speaker when taking a big step to live in a care home. The care and staff dedication during Covid 19 has been excellent. We have been informed of all developments and precautions taken during this challenging time. The residents' welfare is always a priority when implementing any new guidelines and all the staff are part of a very hard-working, happy team.
Reply from Manager at Chaseley House Rest HomeMany thanks for your kind words which will be relayed back to our fantastic team of dedicated and caring staff who have gone above and beyond during Covid 19. I note you have only scored four stars for both food and activities, we continually get positive comments from our residents regarding the varied and nutritional food we provide at Chaseley. With regards to activities prior to Covid 19, we had a varied activities program, however with social distancing in place our activities program has had to be restructured to safeguard and shield our residents.
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Review from Sara M (Daughter-in-law of Resident) published on 21 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Chaseley House is extremely professional with a very high standard of care. My mother-in-law is in the greatest hands. I would recommend anyone who wanted their loved ones in care, to choose Chaseley House. Well done all - we are relaxed knowing our mother is safe and happy.
Reply from Manager at Chaseley House Rest HomeMany thanks for those kind words of appreciation along with a 5-star review and recommendation. It is rewarding to hear you are pleased. Your review will be relayed back to our fantastic dedicated team of carers who during COVID-19 have gone above and beyond. As owners, we are both so proud of them. We are so lucky to have them working for us and it's down to them we provide such quality care.
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Review from Philip R (Son-in-law of Resident) published on 19 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I highly recommend Chaseley House. They've been absolutely fantastic with looking after my mother-in-law for the last 4 years. Both management and staff take the time to really get to know their residents and have adopted the attitude of 'one size does not fit all'. They will go out of their way to
ensure that residents are happy, healthy and content and they prioritise residents' wellbeing just as much as their physical needs.
Chaseley House have dealt exceptionally well during the current Corona-Virus lockdown period; ensuring that their residents and staff are fully protected and they've kept up their staff morale with their fantastic support of them, which ultimately has a positive impact on their residents. My mother-in-law is so happy and cheerful every day at Chaseley House and her moving there was the best decision she and the family made. The peace of mind is so reassuring.
I highly recommend Chaseley House to those wanting first-class, exceptonal care for their loved ones.
Reply from Manager at Chaseley House Rest HomeThank you so much for writing such a lovely review Phil your kind words and appreciation will be relayed back to our fantastic team of carers. I really like the ' one size etc quote that is the basis of our care philosophy at Chaseley House being that it is tailored to suit an individual's likes and dislikes to ensure they receive the care required to maximise their quality of life.
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Review from B D (Daughter of Resident) published on 9 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Chaseley for 10 months now, following on from a hospital admission. She is now much happier, healthier and brighter than she had been in the last months in her flat. it is such a relief to have found a place for Mother in such a lovely and caring environment!
Reply from Manager at Chaseley House Rest HomeThank you so much for taking the time to complete this review especially during this trying time, we all appreciate your kind words, stay safe.
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Review from Alan M (Son of Resident) published on 6 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Dad has been in Chaseley House now for a year. We were in the difficult position of not knowing the first thing about how, what, where and so on in respect of a care home. We did the usual research saw the reviews (totally accurate - this is a fantastic home) and had an instant response from the
Owner and a visit to look around. We are so thankful there was a space for him, as are the Grandchildren who have all been up to visit him.
We needn't have worried about moving him in. The Owner was very welcoming making Dad feel at home and reassuring and guiding us all, explaining next steps and so on. Dad was initially a reluctant guest. Not now! He has independence, his own room, satellite TV! photos, some furniture and, until Covid-19, frequent visitors and trips out with friends and family. Dad has his freedom, is much healthier with good food, great care and fantastic staff.
On Covid-19, we are fully in the loop and kept up to date. Dad could not be in better hands.
Thank you.
Reply from Manager at Chaseley House Rest HomeThank you so much for those kind words. As a home, we continually monitor the quality of care we provide and are pleased you scored us 5 stars on everything connected with Chaseley House. We fully appreciate that especially during Covid19 you have taken the time to write such a lovely review. Take care and stay safe.
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Review from P H (Brother of Resident) published on 27 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been a resident at Chaseley for three years and is extremely happy which has been such a relief for my wife and I. The staff are marvellous so friendly and so welcoming.
Reply from Manager at Chaseley House Rest HomeThank you for those kind words they are much appreciated especially during this difficult time. Your comments will be relayed back to our fantastic staff.
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Review from J H (Sister-in-law of Resident) published on 26 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister in law has been a resident at Chaseley for 3 years and she is very happy. Nothing is too much trouble. All the staff are professional, friendly and genuinely caring.
Reply from Manager at Chaseley House Rest HomeThank you for those kind words much appreciated, especially during this difficult time your comments will be relayed back to our fantastic staff who genuinely care and work very hard and are committed and passionate about caring for all our residents.
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Review from K E (Son of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Made to feel very welcome from the outset and as if nothing was too much trouble. The home is immaculate in all respects and it was reinforced constantly that this is Dad's home and therefore our home too when visiting.
Reply from Manager at Chaseley House Rest HomeThank you for your review and kind words the quality our home and care we provide is down to our fantastic care staff. As a home we promote the fact that we are one big family here at Chaseley and our home is your home and am glad you felt that when visting.
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Review from Gareth J (Son of Resident) published on 26 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother came into Chaseley just before Christmas 2019, and the care she has had; has been outstanding. The girls are fantastic, and nothing is too much trouble. The home is lovely, clean and has no unpleasant smells. From my own personal experience having eaten a few times; free of charge with my
Mum, I find the food is very good, tasty and plentiful and my Mum is also pleased with the meals and that is from someone who is a fussy eater. My Mum loves the twice-weekly music afternoons as well as the visits from the band. I have seen a marked improvement in Mum since coming to Chaseley, and I am so pleased she is being cared for at this lovely home. No wonder it has the excellent reputation it has.
Reply from Manager at Chaseley House Rest HomeThank you for your kind words am so happy you are pleased with Mum's care obviously this is down to the fantastic caring staff we have at Chaseley House. Am pleased that Mum loves the Music afternoons and vists from the ukulele band.
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Review from Mark R (Son of Resident) published on 25 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very professional, very "down to earth", really caring staff. My father is currently in residential and will be shortly moving to an EMI home, but the care at Chaseley House has easily gone beyond the call of duty.
Reply from Manager at Chaseley House Rest HomeMany thanks for the review and appreciation of our caring staff, am so pleased that we have gone beyond the call of duty. We have an extensive range of activities providing mental and physical stimulation. We have 2 music afternoons each week as well as regular visits from a Celtic Harp Player. In December we added a Ukulele Show Band to our program and they have agreed to visit us every month. Ongoing daily activities include arts and crafts, baking, chair exercises, carpet bowls, skittles, bean bag target game, household games and quizzes. During the summer months accompanied walks are arranged and offered to everyone as is all our daily activities. We have a varied range of rooms providing all the facilities required to maximise an individuals quality of life and to make living at Chaseley House enjoyable and homely.
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Review from Karen W (Daughter of Resident) published on 31 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a resident for two years and was always treated with understanding, kindness and patience. Our family and my mum valued the friendship of all the staff and residents. She was very happy living there.
Mum sadly passed away at the end of August, but I cherish the time I spent with her at Chaseley
House.
I am grateful to all the staff for the care and support given to my dear Mum and our family.
Reply from Manager at Chaseley House Rest HomeThank you so much for those kind words. We thoroughly enjoyed working with your family and caring for Mum it was a pleasure.
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Review from David M (Son of Resident) published on 11 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is at Chaseley House now and I couldn't be happier. The staff are professional, respectful and it is very clean. I am so pleased as my mother had a stroke and was very disorientated. They have made it all so easy for her to settle in and be like one of the family. I would recommend Chaseley
House one million per cent.
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Review from S E (Niece of Resident) published on 26 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always friendly and welcoming. Good, clean facilities with varied activities.
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Review from Eirwen D (Resident) assisted by family/friend published on 13 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff, friendly, helpful and caring. Good facilities, plenty of varied activities.
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Review from Mary P (Resident) assisted by family/friend published on 21 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have a clean, comfortable and homely room.
The staff are kind and second to none. Nothing is too much trouble.
Any health issues I have had have been acted upon immediately.
I very much enjoy sitting in my room looking at my TV and always have a cup of tea when I want.
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Review from Sally S (Daughter of Resident) published on 21 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has settled well at Chaseley House.
She is happy and contented.
There is always a warm welcome and the staff are cheerful, pleasant and above all, kind and caring.
The owner ensures that Chaseley House is efficiently run and follows up any issues promptly.
My mother had become anxious
about being alone but now she knows that considerate and helpful staff are always at hand.
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Review from Dimitri P (Son of Resident) published on 9 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are really friendly and attentive. My mum has made so much progress since arriving 6 months.
It is like being at home. The food is really good and the care is first class.
Thank you.
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Review from A H (Son of Resident) published on 4 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very caring and thoughtful home. Chaseley House has been very good at identifying and attending to my mother’s needs and I have every confidence in her care.
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Review from Eileen M (Daughter of Resident) assisted by family/friend published on 17 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers are kind, thoughtful and very caring.
I am very happy living here. It is a very caring, happy place.
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Review from Eryl P (Daughter of Resident) published on 3 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After my mother had a fall and fractured her hip she needed care and a homely atmosphere. My sister and I wanted the best of a care home that the community would provide.
We have found the best in Chaseley House.
The manager and her team of carers are professional, thoughtful and so kind. We are
so grateful to them all in making this difficult decision a lot easier knowing my mother is well cared for. Thank you.
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Overview of Review Score

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

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