Dol Awel

Y Ddol, Belgrano, Abergele LL22 9AW
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Top 20 carehome certificate
10 57 Reviews
  • Dol Awel, Abergele
Dol Awel on the Welsh north coast provides care and support for people over the age of 65 with a wide range of needs.

The care home occupies a large detached house in Belgrano, Abergele with space for up to 12 residents. Care plans are tailored to each individual and residents are encouraged to take part in activities both in and outside the care home.

The care home offers care to the frail and elderly, those in need of palliative care, people with vision or hearing impairment as well as people who are experiencing the early stages of dementia. The home also welcomes respite guests.

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Care Provided

Type of Service

    Residential Home
  • For a maximum of 12 Service Users

Primary Care Categories

  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Day Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Owner

  • ARA Care

Person in charge

  • Elizabeth Mildoon (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages from 18 to 65

Room Information

  • Single Rooms (8)
  • Couples/Companion Rooms (2)

Dol Awel Reviews (57)

Total of 57, showing 1-20
10

Dol Awel has a Review Score of 10 (10.000) out of 10, based on 19 reviews in the last 2 years. Over all time Dol Awel has 57 reviews.

Overall Experience

  • 51
  • 5
  • 1
  • 0
  • 0

Date Published

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Review from Clare C (Daughter of Resident) published on 9 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff and care home. This is perfect for my mother. Thank you to the staff for all her care and support.

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Review from P W (Son-in-law of Resident) published on 2 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother-in-law has been in Dol Awel we as a family feel she is cared for in the best way.

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Review from Sharon J (Niece of Resident) published on 1 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie moved into DOL Awel in January of this year. The care and welcome to us all as a family has been exemplary and to see my auntie so happy and settled is wonderful. Facilities are excellent and she enjoys the entertainment and company. The staff are excellent.

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Review from E H (Resident) published on 28 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just moved to Dol Awel. Settled in well. Staff very friendly and helpful.

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Review from C H (Friend of Resident) published on 25 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have come to visit my friend and it is a very pleasant home. Everyone is caring and friendly.

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Review from D E (Sister of Resident) published on 10 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel my sister is getting good quality care. The staff are excellent and always so the extra to care for my sister. The staff are approachable, getting with a lovely smile. Cups of tea are always available when visiting. My sister is really happy here. It is a very welcoming home.

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Review from E J (Sister of Resident) published on 8 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy home. My sister is very happy here and well looked after.

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Review from Raj R (Son of Resident) published on 12 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had the pleasure of visiting Dol Awel, a residential care home in Abergele, while exploring the possibility of daycare for my father. The staff are friendly, attentive, and clearly dedicated to ensuring the residents' well-being. A particularly touching moment was seeing the Director, personally feeding
an elderly resident with such kindness and patience. It's rare to see leadership so directly involved in day-to-day care, and it speaks volumes about the values of this home.


The rooms are bright and spacious, with high ceilings and tall windows. The shared spaces are equally impressive. The kitchen is spotless and well-organised, reflecting the care taken in meal preparation. The lounge opens onto an outdoor decking area used for residents to enjoy fresh air and summer barbecues. Dol Awel is not just a care home; it feels like a genuine community where residents are treated with dignity and love.

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Review from T O (Son of Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are absolutely brilliant. They go forward in their work. The care is excellent. My mum got better in a few days after coming to Dol Awel.

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Review from H P (Daughter of Resident) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dol Awel - the management and all of the staff are excellent. They provide quality of service that is exceptional. Their level of care and support should be applauded as a level for others to achieve. I would have no hesitation in recommending to others to provide an environment for their loved ones
where they are safe supported and cared for. The staff are their greatest asset - thank you all.

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Review from O D (Resident) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the care provided here. The food with all the services given to me are excellent.

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Review from P E (Son of Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Dol Awel Care Home is an excellent care home. All the staff are very caring and professional. The owner is also a very caring and approachable man. The staff don't have the easiest of jobs but still remain caring and smiling all the time. This place is really more like a small family and not a care
home.

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Review from R A (Granddaughter of Resident) published on 5 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad was a resident of Dol Awel, and as a family, we had an excellent experience. Grandad was very well cared for by all the staff, who were at all times friendly and warm and nothing was too much trouble. The care that was delivered at Dol Awel was second to none. Grandad was a resident of Dol
Awel until he sadly passed away in February, as a family we were comforted that Grandad was cared for by staff who put his welfare at the forefront of everything they did while maintaining professionalism at all times. I would very highly recommend Dol Awel and all the staff who ensured such a positive experience for Grandad and us as a family.

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Review from Lynn W (Daughter of Resident) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was a resident at Dol Awel, he was very happy and well cared for during his time there. All the staff were wonderful, exceptionally kind and caring, nothing was too much trouble. We lost Dad recently, as a family it was a comfort knowing he was happy and well cared for in his final weeks. The staff
all welcomed us as a family and we felt we were able to spend a lot of time with him, the staff became an extension of our own family caring for Dad. We will always be grateful for the excellent care he received and the kindness we were all shown.

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Review from J W (Daughter of Resident) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Dol Awel for over a year. I can honestly say the care she receives is outstanding! Of late she's had a few health issues and the manager handled the issues with the upmost speed and diplomacy, not missing the important details my mum required at the time and as Mum had
to go to hospital, all Mum's records, meds, etc were all in one place ready to hand to me to give the hospital. The manager is not only a manager there, her role far exceeds this, she's a friend to all the residents and the family some residents don't have! All the staff are the same with the manager leading them. Thank you Manager.

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Review from Sophie W (Granddaughter of Resident) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not be happier with the care my Grandma is receiving at Dol Awnel. Similar to a lot of people, it was an unsettling time when we made the decision to move my Grandma from her home and into care. The staff at Dol Alwen have gone above and beyond to make my Grandma feel welcome, settle her into
her new life and, at the same time, keep family members informed and contacted regularly. When I go to visit my Grandma, it is clear that she has made friendships with the other residents. I think this is mainly due to the work the staff do to integrate people into the home. I love watching the communication my Grandma has with the staff - she most certainly feels comfortable and it’s clear that all staff members have taken the time to get to know my Grandma on a personal level. The dedication put into the care of all of the residents is so heartwarming and full of love. Dol Alwen you have no idea how much my family and I appreciate you - thank you so much for everything you do.

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Review from Ken W (Resident) published on 13 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good home that really cares about its guests.

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Review from D E (Son of Resident) published on 1 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always found the staff friendly and helpful and try to make the residents comfortable and looked after. Visiting a family member isn’t a problem and made to feel welcome with a chat an update and a cuppa. Most importantly I feel management is good because this is the business of caring for our loved
ones and this is massively important to the family who have relatives residing there and we can feel confident that they are being looked after.

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Review from T S (Friend of Resident) published on 21 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful care home with an amazing atmosphere and the staff are outstanding. Food was 10/10, highly hygienic eating area, again with a great atmosphere. You can tell as soon as walking through the door that the staff do their job to the highest profession. Would most definitely recommend for a loved
one.

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Review from M P (Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally excellent care. Caring management and staff.

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Dol Awel is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Dol Awel is calculated as follows: ( (225 Excellents x 5) ) ÷ 225 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dol Awel is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 12 registered maximum number of service users is 2.4, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (1)

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Frequently Asked Questions about Dol Awel

What types of Care is Dol Awel registered for?

Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Dol Awel have?

There are 8 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Dol Awel?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Dol Awel to the centre of Abergele?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Dol Awel to verify any information. View our terms and conditions. Dol Awel has an Enhanced Service - more info.