Belvedere House has built up its reputation based on a commitment to high standards of care. A family run business that makes the most of trained and friendly staff.
This charming residence has many homely qualities and is situated in pleasant gardens, that have even won awards in the Tenby in Bloom competition. Residents can enjoy sea-views stretching to Caldey Island.
An active and interesting daily lifestyle is supported, there is a music centre in the main lounge and a digital TV system. Carers can be contacted throughout the day and night.
Owner: Belvedere Partnership
Person in charge: Tracy Skidmore (Manager)
Local Authority / Social Services: Pembrokeshire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 19 Service Users
Registered Care Categories*: Dementia • Eating Disorders • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Alzheimer's • Challenging Behaviour • Hearing Impairment & Deafness • Stroke • Visual Impairment
Admission Information: Ages 65+.
Single Rooms: 19
Shared Rooms: 0
Rooms with ensuite WC: 9
Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Directions:
Belvedere House is situated directly opposite the junctions with Lamack vale and Serpentine Road.
Visiting:
No restrictions on visiting hours. Family members are welcome to join their relative for lunch at the home.
Parking:
No parking restrictions at the home.
Latest Care and Social Services Inspectorate Wales* Report on The Belvedere Residential Home: click here
* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
The Review Score of 9.8 (maximum of 10) for The Belvedere Residential Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for The Belvedere Residential Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.813 for The Belvedere Residential Home is calculated as follows: ( (78 Excellents x 5) + (18 Goods x 4) ) ÷ 96 Ratings = 4.813
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for The Belvedere Residential Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 3.8 positive Reviews (19 registered maximum number of service users ÷ 5). 5 Reviews ÷ 3.8 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Belvedere Residential Home has a Review Score of 9.8 (9.813) from 8 Reviews
Review submitted from a Postal Card by Caroline D (Respite Resident) on Friday 5 January 2018. Relates to October 2017.
My mother has dementia but lives at home with our family, including two teenage boys. I am delighted we have Belvedere care home only five minutes drive away. The owners are superb, friendly, understanding and caring. I would highly recommend, they also organise lots of activities and trips through the week.
How likely would you be to recommend The Belvedere Residential Home? Extremely Likely
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Review submitted from a Postal Card by P K (Son of Resident) on Friday 22 December 2017. Relates to November 2017.
Having been a respite visitor, mother asked to go to this care home. She stayed in another (more expensive) home previously but said it was too much like an impersonal hotel whereas Belvedere is a family home. This is so true. The staff are like friends and the other resident's family. Medicines are handled competently and staff are friendly and attentive even to a visitor. All concerns are conveyed to family and hygiene is good. Staff are competent, energetic, patient and alert and they jolly the residents and interact well-affording dignity to all.
I think it is a credit to all concerned when a care home can make accommodating the "difficult" resident seem east and that is what Belvedere does. I would thoroughly recommend.
How likely would you be to recommend The Belvedere Residential Home? Extremely Likely
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Derek Skidmore, Registered Provider at The Belvedere Residential Home responded to this review on 22 Dec 2017:
Thank you very much for your kind words.
Review submitted from a Postal Card by Lance R (Son of Resident) on Tuesday 19 December 2017. Relates to December 2017.
There was a problem with the en-suite toilet where the cold water tap was sending hot water out. Although it took a while to repair due to the complexity of the problem, it has now been rectified. The management and staff are excellent and my father is really content being there.
How likely would you be to recommend The Belvedere Residential Home? Extremely Likely
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Derek Skidmore, Registered Provider at The Belvedere Residential Home responded to this review on 19 Dec 2017:
Thank you very much for your kind words and your honesty.
Review submitted from a Postal Card by Nigel L (Son of Resident) on Tuesday 19 December 2017. Relates to November 2017.
Since my father was placed by Social Services in their home, he has been made most welcome and has settled without any trouble or strife. He is now in this 3rd year and considers it his home. Every member of staff we have encountered has demonstrated a high degree of professionalism and their care of my father has been faultless. The quality of care at this house is at the top end of the sector.
How likely would you be to recommend The Belvedere Residential Home? Extremely Likely
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Derek Skidmore, Registered Provider at The Belvedere Residential Home responded to this review on 19 Dec 2017:
Thank you very much for you kind words about our home.
Review submitted from a Postal Card by Jane H (Daughter of Resident) on Tuesday 19 December 2017. Relates to November 2017.
We have found Belvedere House to be a friendly and welcoming home.
Visitors are encouraged at any time. The staff are caring and reassuring and respond well to resident's individual needs. The rooms are warm and comfortable. When my mother arrived, both she and her little dog were made welcome. She took a while to settle in and her anxiety and restlessness were handed sympathetically and with patience.
Facilities are good, residents can take part in a range of daily activities. One to one support us given as needed and staff and residents enjoy good relationships.
How likely would you be to recommend The Belvedere Residential Home? Extremely Likely
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Derek Skidmore, Registered Provider at The Belvedere Residential Home responded to this review on 19 Dec 2017:
Thank you very much for your kind words about our home.
Review submitted from a Postal Card by J G (Daughter of Resident) on Thursday 9 March 2017. Relates to December 2016.
The care my mother received during the last 15 months of her life was excellent, all members of staff not only treated my mother with respect, care and maintaining her dignity to the very end of her life, they were an amazing support to myself and family - nothing was too much trouble, always ready to listen. The end of life care was also superb. I spent a great deal of time with my mother during her last months and observed care of all residents which were exemplary.
How likely would you be to recommend The Belvedere Residential Home? Extremely Likely
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Derek Skidmore, Responsible Individual at The Belvedere Residential Home responded to this review on 10 Mar 2017:
Thank you very much for your kind words. It was a privilege to have met your mother and a pleasure to have cared for her.
Review submitted from a Website Submission by Sylvia O (Daughter of Resident) on Wednesday 22 February 2017. Relates to January 2017.
My Mother recently passed away after 9 months in this absolutely brilliant residential home aged 106 years. Being a very independent lady she had refused to go into a home and lived in her bungalow with carers and myself. She had been in the hospital and then into another home nearby which was not ideal under any circumstances. After taking advice, I removed her and thankfully there was a vacancy in Belvedere. I cannot fault anything about this home and would just say that if all residential homes came up to the standards of this one the world would be a much better place for the elderly. The entire staff were always friendly and efficient and always pleased to see visitors. There were always smiles and a welcoming tea/coffee and biscuits. Thank you all.
How likely would you be to recommend The Belvedere Residential Home? Extremely Likely
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Derek Skidmore, Responsible Individual at The Belvedere Residential Home responded to this review on 22 Feb 2017:
Thank you very much for your kind words regarding the staff and the home.
Review submitted from a Website Submission by Huw B (Son of Resident) on Thursday 9 February 2017. Relates to January 2017.
My mother has been a resident at the home now for the last eighteen months, we visit her generally on a daily basis and are always made to feel very welcome at the home. As we are such frequent visitors we have a good feeling of how the home is run and we have been very impressed with the level of care that my mother receives. She is encouraged to take part in the activities and particularly likes the singing at the home, and also when she is spoken to in Welsh. They conduct regular day trips out which I know she needed some pushing to take up, but now really likes these. When the family were looking for a placement for my mother, we visited a number of care homes and we are very happy with the choice that we made.
How likely would you be to recommend The Belvedere Residential Home? Extremely Likely
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February 2018
There are currently no Care Home Idol entrants who have performed at The Belvedere Residential Home
