Red Rose Care Home

Park Road, Garden City, Ebbw Vale NP23 8UP
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9.3 46 Reviews
  • Red Rose Care Home, Ebbw Vale
Red Rose Care Home strives to provide the highest quality of care possible, meeting the needs and wishes of each resident. The home is purpose-built and is at the heart of the community, just a short drive from Ebbw Vale.

The friendly team of carers helps residents with daily tasks, provides nursing care for people who have complex medical needs, palliative care, and respite care.

Each resident is unique and staff take their time to get to know them to understand their likes and dislikes and explore how to best make them happy and comfortable. Red Rose care home actively encourages residents to take part in all decisions, from contributing to the way their room looks to the therapies they receive.

In addition to a varied activities programme, residents can enjoy the lovely garden or socialise in the communal areas.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1180
  • Self-Funded Nursing Care: £1000 – £1180
  • RESPITE Self-Funded Residential Care: £1000 – £1180
  • RESPITE Self-Funded Nursing Care: £1000 – £1180

There will be additional charges for extra services such as chiropody and hairdressing

These prices are only a guideline, please contact Red Rose Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Good to Know

Person in charge

  • Lisa Cristina (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Local authority, NHS & Private
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (32)

Red Rose Care Home Reviews (46)

9.3

Red Rose Care Home has a Review Score of 9.3 (9.266) out of 10, based on 7 reviews in the last 2 years.
Over all time Red Rose Care Home has 46 reviews.

Overall Experience
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Date Published
  • 46
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Reviewer Connection to Red Rose Care Home
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Total of 46, showing 21-40
Review from Phillip H (Son of Resident) published on 1 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Red Rose Care Home are very considerate to the residents' needs. Although my mother has ill-health and is not as sharp as she was years ago, she constantly reassures the family "I'm being well looked after".
Reply from Kerrie Davies, Home Manager at Red Rose Care Home

Thank you so much for taking the time to leave your feedback. We are so happy that mum feels well looked after as this is the most important thing for all of us at Red Rose.

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Review from Lynne R (Daughter of Resident) published on 23 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother went into Red Rose Care Home on the day of lockdown in March 2020. It is difficult to give an accurate review as obviously, we have been unable to enter the home. What I can say is that considering the circumstances, my mother has seemed to settle well, is well cared for and seems to be happy.
The staff seem caring and reassure us on the phone with any concerns we may have.
Reply from Kerrie Davies, Home Manager at Red Rose Care Home

Thank you so much for your feedback on the home. We appreciate that this has been a very uncertain time for you and your loved one. We are looking forward to welcoming you into the service soon. It is been a difficult year with the pandemic but I am pleased that communication has been there to reassure you during this difficult time.

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Review from T C (Great-Niece of Resident) published on 6 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise Red Rose Care Home up enough. All the carers are amazing and one team member has been outstanding, I cannot praise her enough. Thank you.
Reply from Kerrie Davies, Home Manager at Red Rose Care Home

Thank you for your kind words they mean a lot to the team. We are so happy that you and your Aunt are having a positive experience at the home, it is always our pleasure.

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Review from B P (Niece of Resident) published on 27 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful, kind staff where nothing seems to be too much trouble. My aunt says she is happy and comfortable here, especially during such difficult times when vising has been limited.
Reply from Kerrie Davies, Home Manager at Red Rose Care Home

Thank you so much for your kind words. We are glad that your aunt is happy and that you are happy with the service provided.

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Review from D A (Son of Resident) published on 27 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father and mother spent one week at Red Rose. They settled in after the first day and made it clear they liked being there. The staff were friendly and considerate and made my parents comfortable. They involved them in conversations by asking them about family and their interests. This made them
feel at home. This was such a relief for the family. I found the nursing and caring staff very professional and I would like to thank the management for their advice during the initial assessment and their stay.
Reply from Olivia Shields, Marketing Assistant at Red Rose Care Home

Thank you, for letting us know how we are doing at Red Rose Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Have a fantastic day.

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Review from L G (Daughter of Resident) published on 8 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been at Red Rose Care Home for 3 years. The staff are fantastic with him. The only time there are concerns is when no regular staff are on shift and they obviously do not know the residents. The regular staff here are caring, they listen to my concerns etc and I cannot fault them.
Reply from Ronnie Cavanagh, Marketing at Red Rose Care Home

Thank you for letting us know how we are doing. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Have a great day.

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Review from Marie T (Daughter of Resident) published on 8 November 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Although my mother prefers to stay at home when we are away on respite, she does settle in due to the kindness of the staff. For my part, I am happy in the knowledge that the care provided is of a very high standard. I would like to give a special acknowledgement to the Manager, especially for her professionalism.
The home is clean and well laid out. I especially appreciate that there is a qualified nurse on duty 24/7.
The lift could do with a bit of TLC and parking at the front, makes it difficult to access the home with my mother in a wheelchair along with her personal belongings.
Reply from Ronnie Cavanagh, Marketing at Red Rose Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.

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Review from C M (Niece of Resident) published on 8 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers are very approachable, friendly and attentive. Noticed a change in the mood, sociability of m uncle since he has been at Red Rose and he has settled in well. He's personal needs are well met and he is always clean and well dressed, compliments to care, domestic and laundry staff.
Reply from Ronnie Cavanagh, Marketing at Red Rose Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.

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Review from Brian M (Brother-in-law of Resident) published on 20 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my view, everybody is so kind and understanding.
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Review from M J (Daughter-in-law of Resident) published on 19 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Available at all times to care for residents.
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Review from Cliff J (Son of Resident) published on 19 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly and caring.
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Review from Elsie M (Sister of Resident) published on 16 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my view, you all do wonderful work.
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Review from Kathleen S (Daughter-in-law of Resident) published on 12 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother-in-law is well looked after, her room is always clean and warm. She is always clean and tidy.
Reply from Andrea Saunders, Business Development Manager at Red Rose Care Home

We are so pleased that you feel confident in the home and care team.

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Review from K D (Daughter of Resident) published on 8 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are very friendly and always smiling. Nothing is too much trouble for them. Very quick at solving problems and getting things done.
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Review from Malcolm S (Son of Resident) published on 8 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is well looked after and the staff really care about the residents. Food is well liked by the mother and a good choice of meals. Overall, I am well pleased with the care and professionalism of the home.
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Review from Julie W (Daughter of Resident) published on 5 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is lovely. All staff members are brilliant. If I want a chat, there is never a problem. Mam is looked after 100%. Mam loves it here. A very big change in Mam since she has been here. Mam is happy, so I am happy. I can sleep at night knowing Mam is looked after 24/7.
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Review from Lynne W (Daughter of Resident) published on 2 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was worried and reluctant to put Mum into a home. As a service nurse, I felt I could care for her so was especially guilty.
The staff in the home, every one of them, made her welcome and were caring and compassionate. Nothing was too much trouble. They were excellent. I cannot tell you how much this
meant to my mother, also an ex-nurse.
When she deteriorated, the staff; painter, laundry lady, cooks, carers, nurses, were exemplary and gave Mum tremendous care, were compassionate and understanding. I cannot praise them enough from bottom to top and myself and family thank them for making a very hard time a pleasure.
Reply from Ronnie Cavanagh, Marketing at Red Rose Care Home

Thank you Lynne for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Red Rose Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your Mum with dignity and the compassion she deserved during her time at our home. We hope that her time at Red Rose did see some friendships flourish with both the Care team and residents. Thank you again Lynne, if there is anything more we can do please do not hesitate to reach out.

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Review from Elizabeth P (Resident) published on 2 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always very helpful and a very caring staff. Thank you for all you do.
Reply from Ronnie Cavanagh, Marketing at Red Rose Care Home

Thank you, Elizabeth, for letting us know how we are doing at Red Rose Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from Jayne M (Sister of Resident) published on 2 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff caring and compassionate, helpful and accommodating.
Nothing too much trouble.
Reply from Ronnie Cavanagh, Marketing at Red Rose Care Home

Thank you, Jayne, for letting us know how we are doing at Red Rose Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from Sandra B (Daughter of Resident) published on 8 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Red Rose Care Home is a well-run nursing home. Caring and friendly staff in all areas. Good nursing care provided by the team.
Reply from Ronnie Cavanagh, Marketing at Red Rose Care Home

Thank you, Sandra, for your comments about your recent experience at Red Rose Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.

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Current Review Score: 9.3 (9.266)

Overview of Review Score

The Review Score of 9.3 (9.266) out of 10 for Red Rose Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.566 for Red Rose Care Home is calculated as follows: ( (54 Excellents x 5) + (22 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 83 Ratings = 4.566
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.7 Points relating to the number of positive Reviews for Red Rose Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 7 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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