Ashton Park, Newport, Newport

Ashton Park Residential Home is a large detached two story building located in a residential area in Newport City Centre. The home is registered with the Care and Social Services Inspectorate Wales (CSSIW) to provide accommodation and personal care for 18 older people.

High standards of care are aspired 24 hours a day with fully qualifies and trained staff towards maintaining a warm, pleasant, and homely atmosphere.

Residents have access to secluded gardens, together with regular social events and activities.

Please visit the home for more information and have a look around, you’re welcome any time.

Group: Bira Care Homes Ltd

Person in charge: Helen Hughes (Manager)

Local Authority / Social Services: Newport City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 18 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Private/Council. Ages 65+.

Languages Spoken by Staff (other than English): Welsh

Single Rooms: 12

Shared Rooms: 3

Rooms with ensuite WC: 0

Weekly Charges Guide: Personal Care Single from £509 , Personal Care Shared (per person) from £509 (These prices are only a guideline, please contact Ashton Park to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care and Social Services Inspectorate Wales* Report on Ashton Park: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Bed Vacancies

Please Contact Us for Latest Vacancies


7.5 Ashton Park has a Review Score of 7.5 (7.500)

The Review Score of 7.5 (maximum of 10) for Ashton Park is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.7 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Ashton Park in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 3.694 for Ashton Park is calculated as follows: ( (19 Excellents x 5) + (4 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) + (7 Very Poors x 1) ) ÷ 36 Ratings = 3.694

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 3.806 Points relating to the number of positive Reviews for Ashton Park is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 3.6 positive Reviews (18 registered maximum number of service users ÷ 5). 2 Reviews ÷ 3.6 Target = 0.556

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

Average Ratings

  • Excellent
  • Good
  • Satisfactory
  • Poor
  • Very Poor
  • Don't Know

How Likely are the Reviewers to Recommend Ashton Park?

  • Extremely LIKELY
  • Likely
  • Don't know
  • Neither Unlikely or Likely
  • Unlikely
  • Extremely UNLIKELY

Reviewer Connection to Ashton Park

  • Daughter of Resident/Service User
  • Son of Resident/Service User
  • Son-in-law of Resident/Service User

My mother-in-law is a resident in Ashton Park and has been there for a number of years. She suffers from dementia and needs care and attention day and night. The staff at Ashton Park are professional, efficient and compassionate. They cater for all my mother-in-law's many varied needs superbly in a very dignified, sympathetic and friendly manner. Ashton Park is a very welcoming and comforting care home and I would not hesitate in recommending it.

How likely would you be to recommend Ashton Park? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has been a resident in Ashton Park for 3 years. As a result of her dementia she was unable to cope on her own and it was left to me to find a suitable care home. Ashton Park has proved to be the perfect choice from the very first day. The love and care shown to my mother by all the staff has been excellent. They include her in as many of the activities as is possible and have even taken her on a trip to Barry Island. We can visit at any time at all and have always been warmly welcomed and treated with respect. The manager and senior carers are very approachable and willing to listen to and address any concerns I or my family may have. Finally, the rest of my family say she could not be in a better home.

How likely would you be to recommend Ashton Park? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

My stepdad was placed here for respite and fell down the stairs when unsupervised breaking his arm. As he has dementia I would have expected the stairs to be either monitored by staff or have a safeguard to make sure he couldn't wander into danger.
His room was basic and the call bell was difficult to identify as it looked like a light switch. I regret allowing him to stay here.

How likely would you be to recommend Ashton Park? Extremely Unlikely

Average Rating: 

 1.6 out of 5

Overall Standard: Very Poor

Facilities: Very Poor

Care / Support: Very Poor

Cleanliness: Satisfactory

Treated with Dignity: Very Poor

Food & Drink: Satisfactory

Staff: Poor

Activities: Poor

Management: Very Poor

Safety / Security: Very Poor

Rooms: Poor

Value for Money: Very Poor

Submit a Review for Ashton Park

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