Brynhyfryd Care Home

Love Lane, Pendre, Builth Wells LD2 3BG
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9.7 34 Reviews
  • Brynhyfryd Care Home, Builth Wells
Brynhyfryd offers an experienced and versatile residential care service, with staff who are experienced in dementia care, palliative care and Parkinson’s disease. The aim is to personalise all care to the highest quality, with respite and convalescence provision included.

A purpose-built facility, set amongst the beautiful Powys countryside, accommodation includes spaces to relax and unwind, tastefully decorated lounges and scenic surroundings. All bedrooms provide a 24 hour call system and residents are encouraged to personalise their room with personal items.

Special dietary and cultural wishes are incorporated into mealtimes, which residents can enjoy while dining with other residents or in the comfort of their own bedrooms. There is also the option to eat outdoors on warmer days.

The activities co-ordinator ensures that residents have interesting days, access to personal hobbies and that there is at least one themed event each month. Family and friends are encouraged to join in.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1131
  • Self-Funded Residential Dementia Care: from £1131
  • RESPITE Self-Funded Residential Care: from £1231
  • RESPITE Self-Funded Residential Dementia Care: from £1231

These prices are only a guideline, please contact Brynhyfryd Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Dannielle Lewis (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1960
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (42)
  • Single Rooms with Ensuite Wet Room (42)

Brynhyfryd Care Home Reviews (34)

9.7

Brynhyfryd Care Home has a Review Score of 9.7 (9.661) out of 10, based on 21 reviews in the last 2 years.
Over all time Brynhyfryd Care Home has 34 reviews.

Overall Experience
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Date Published
  • 34
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Reviewer Connection to Brynhyfryd Care Home
  • 12
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Total of 34, showing 1-20
Review from M P (Daughter of Resident) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to thank the staff at Brynhyfryd Care Home for their empathy, patience and compassion, while caring for my mother, particularly during the final few weeks of her life. She spoke warmly of the staff, particularly those who had got to know her personally and responded to her particular needs
and preferences. As visitors, we were made to feel very welcome. The response from staff to us all over my mother's final days was excellent. Thank you! You are all much appreciated.
Reply from Dannielle Lewis, Home Manager at Brynhyfryd Care Home

Thank you so much for your kind words. It was a privilege to care for your mother, and we're glad to know she felt supported and comfortable. Your appreciation means a lot to the whole team. Our thoughts are with you and your family.

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Review from Sally R (Daughter of Resident) published on 10 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really happy with everything!
Reply from Dannielle Lewis, Home Manager at Brynhyfryd Care Home

We're so pleased to hear your happy with everything, If you need anything please don't hesitate to ask.

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Review from L C (Friend of Resident) published on 22 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care of the residents is great. The staff are lovely. I am always made welcome.
Reply from Dannielle Lewis, Home Manager at Brynhyfryd Care Home

Thank you for your kind feedback. We're so pleased to hear that you feel welcomed and that the care and staff have made such a positive impression. Your words mean a lot to the team.

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Review from Vera H (Sister of Resident) published on 25 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother is happy so we are happy.
Reply from Bryony Cox, Home Manager at Brynhyfryd Care Home

Thank you for taking the time to leave us a review, we really appreciate it.

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Review from A J (Daughter of Resident) published on 30 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum us staying at Brynhyfryd Care Home whilst recovering from a stroke. She is very happy and well supported by staff whom are very patient and encouraging of her needs. I feel that Mum's wishes are listened to and she is treated with dignity.
Reply from Bryony Cox, Home Manager at Brynhyfryd Care Home

Thank you for taking the time to leave us a review. We are pleased to hear that you are happy with the care given to your mum by our wonderful team.

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Review from A H (Daughter of Resident) published on 12 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Each and every member of staff we have had an encounter with has been really helpful and friendly. Mum is treated with the utmost respect and dignity.
Reply from Paula Spruce, Home Manager at Brynhyfryd Care Home

Thank you for leaving us these kind words, it really means a lot.

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Review from I C (Son of Resident) published on 12 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly staff; although there may be some staff turnover which may bewilder residents easily confused, we have found everyone to be friendly and gentle towards my mother.
We cannot comment on activities as my mother refuses to take part, unfortunately, she doesn't want to enjoy the newly created garden
either.
My mother would probably enjoy more traditional, homely cooking than that provided but there is enough provided through the day.
Summary, we have no concern and enjoy coming to Brynhyfryd Care Home.
Reply from Paula Spruce, Home Manager at Brynhyfryd Care Home

Thank you for taking the time to leave us a review, your kind words mean a lot to us. I will make sure to pass your feedback on.

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Review from Kirsty W (Granddaughter of Resident) published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleasant. Staff are always friendly and very welcoming.
Reply from Paula Spruce, Home Manager at Brynhyfryd Care Home

Thank you so much for leaving us this lovely review.

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Review from Lynn B (Wife of Resident) published on 25 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Each time I visit, I am greeted with a smile. My husband is here for six weeks respite. He is treated with dignity and although he would prefer to be at home, I know he is being well cared for and has the appropriate medical and social care that he needs.
Reply from Paula Spruce, Home Manager at Brynhyfryd Care Home

Thank you for leaving us this lovely review about the care of your husband. I will make sure to pass your kind words on to the rest of the team who will be delighted to read this.

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Review from Simone B (Daughter of Resident) published on 9 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good care home and the care and safety are very good.
Reply from Paula Spruce, Home Manager at Brynhyfryd Care Home

Thank you for taking the time to leave us a review, we really appreciate it.

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Review from Marie E (Granddaughter of Resident) published on 9 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home. Staff are always obliging and helpful. Nan always seems happy.
Reply from Paula Spruce, Home Manager at Brynhyfryd Care Home

Thank you for taking the time to leave us a review, we really appreciate it.

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Review from Emyr D (Son of Resident) published on 8 April 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
This film crew who were at the care home last week witnessed a very different care home that currently exists. The staff are great but there are too few of them, and so many are leaving as they cannot cope. The staffing ratios may be legal but they are not sufficient to run a 'caring' home - having
to wait 30/40 minutes to go to the toilet is not acceptable and neither is having eggs and chips every Saturday lunchtime as an option. The home is warm, clean, well-maintained but is understaffed and this needs addressing urgently.
Reply from Paula Spruce, Home Manager at Brynhyfryd Care Home

Thank you for taking the time to leave us a review, I will make sure your feedback is passed on.

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Review from Mike L (Friend of Resident) published on 21 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visit about once a month (two years now). Always welcomed and find the care home friendly and clearly well administered.
Reply from Paula Spruce, Home Manager at Brynhyfryd Care Home

Thank you for your lovely words, I will make sure to pass this onto the rest of the team.

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Review from Carol D (Niece of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have always provided excellent care to my aunt. They always contact me if there is a change in her condition or need to see a doctor or district nurse. When well enough, they always get my aunt out of bed and take her to the restaurant for her meals. They encourage to interact with the other
service users, but are always understanding when she isn't well. I would recommend Brynhyfryd to anyone looking for care.
Reply from Paula Spruce, Home Manager at Brynhyfryd Care Home

Thank you for your kind words, I will make sure they are passed on to the rest of the wonderful team.

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Review from Anne E (Daughter-in-law of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is supported and cared for in her needs. She takes part in craft activities, which keeps her active and enjoys her little chats with her fellow residents. The staff are encouraging her to be involved in activities. She is very good at making pompoms, which helps to exercise her hands and helps her
concentration. Mum loves the moving, fluffy dog, of course from a form she always cared for animals.
Reply from Paula Spruce, Home Manager at Brynhyfryd Care Home

This is such a lovely review to read, thank you. Our team strive to achieve the best quality of care for all of our residents, making sure there are numerous activities to take part in, to stimulate residents and make sure they feel happy and safe. Your kind words will be passed on.

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Review from Joyce T (Daughter of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brynhyfryd Care Home is a friendly place to be in. My mum seems to be happy and content here. All staff see to her needs and are all willing to help and care for her. At Christmas, a lot of work had gone into activities arranged for the residents, which I am sure they all enjoyed. Lots of other activities
are arranged throughout the year. Excellent!
Reply from Paula Spruce, Home Manager at Brynhyfryd Care Home

Thank you for your kind words; we are so pleased to read that your mum is happy here with us at Brynhyfryd. We love putting on activities for our residents, and it's a delight to read that your mum is enjoying them.

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Review from Frances C (Daughter-in-law of Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time I visit my mother-in-law at Brynhyfryd, I'm made so welcome. The staff are wonderful and so welcoming. We know my mother-in-law isn't just looked after, but cherished and it's so reassuring. Allowing our dogs in is a huge bonus, it helps my mother-in-law immensely. Thank you.
Reply from Paula Spruce, Home Manager at Brynhyfryd Care Home

This is such a lovely review to read, thank you. Your kind words will be passed on to the rest of the team.

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Review from H D (Son of Resident) published on 10 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is looked after very well. She has settled in very quickly with the help of the care she is getting.
Reply from Paula Spruce, Home Manager at Brynhyfryd Care Home

Thank you for leaving us a lovely review, we are so pleased to hear this about your mum.

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Review from S P (Daughter of Resident) published on 9 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum always seems very happy and cleanliness is very good.
Reply from Paula Spruce, Home Manager at Brynhyfryd Care Home

Thank you for taking the time to leave us a review, we are delighted to hear that your mum is happy here with us at Brynhyfryd.

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Review from R J (Nephew of Resident) published on 9 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Warm, caring, friendly environment. All the staff always with a smile are more than willing to help. I can thoroughly recommend Brynhyfryd Care Home as a home from home, thank you for all the care and attention that you deliver to the residents. It is reassuring to know that close family are being well
looked after with dignity and care.
Reply from Paula Spruce, Home Manager at Brynhyfryd Care Home

This is such a lovely review to read, thank you. It means a lot to the team and we are so pleased to hear this.

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Current Review Score: 9.7 (9.661)

Overview of Review Score

The Review Score of 9.7 (9.661) out of 10 for Brynhyfryd Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.661 for Brynhyfryd Care Home is calculated as follows: ( (173 Excellents x 5) + (68 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 248 Ratings = 4.661
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Brynhyfryd Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Brynhyfryd Care Home

What types of Care is Brynhyfryd Care Home registered for?

Older Person Care, Dementia & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Brynhyfryd Care Home have?

There are 42 Single Rooms.

What are the Facilities & Services at Brynhyfryd Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Brynhyfryd Care Home to the centre of Builth Wells?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brynhyfryd Care Home to verify any information. View our terms and conditions. Brynhyfryd Care Home has an Enhanced Service - more info.