Brynhyfryd Care Home

Love Lane, Pendre, Builth Wells LD2 3BG
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9.6 34 Reviews
  • Brynhyfryd Care Home, Builth Wells
Brynhyfryd offers an experienced and versatile residential care service, with staff who are experienced in dementia care, palliative care and Parkinson’s disease. The aim is to personalise all care to the highest quality, with respite and convalescence provision included.

A purpose-built facility, set amongst the beautiful Powys countryside, accommodation includes spaces to relax and unwind, tastefully decorated lounges and scenic surroundings. All bedrooms provide a 24 hour call system and residents are encouraged to personalise their room with personal items.

Special dietary and cultural wishes are incorporated into mealtimes, which residents can enjoy while dining with other residents or in the comfort of their own bedrooms. There is also the option to eat outdoors on warmer days.

The activities co-ordinator ensures that residents have interesting days, access to personal hobbies and that there is at least one themed event each month. Family and friends are encouraged to join in.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1131
  • Self-Funded Residential Dementia Care: from £1131
  • RESPITE Self-Funded Residential Care: from £1231
  • RESPITE Self-Funded Residential Dementia Care: from £1231

These prices are only a guideline, please contact Brynhyfryd Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Dannielle Lewis (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1960
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (42)
  • Single Rooms with ensuite Wet Room (42)

Brynhyfryd Care Home Reviews (34)

Total of 34, showing 21-34
9.6

Brynhyfryd Care Home has a Review Score of 9.6 (9.638) out of 10, based on 27 reviews in the last 2 years. Over all time Brynhyfryd Care Home has 34 reviews.

Overall Experience

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Review from C E (Granddaughter of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always warm welcome.
The staff know who we are coming to visit, always clean surroundings.
Nice and warm.

Reply from Paula Spruce, Home Manager at Brynhyfryd Care Home

This is such a lovely review to read, thank you. Your kind words will be passed onto the team.

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Review from M B (Daughter of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the home to be very friendly, clean and the staff very helpful and my mother has settled in very well and enjoys talking to the other residents and staff and knowing that she has people around her has given us, her family peace of mind.

Reply from Paula Spruce, Home Manager at Brynhyfryd Care Home

Thank you for leaving us this kind review. We feel privileged to be able to provide this care and support for your mother.

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Review from Frances C (Daughter-in-law of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff - so caring. Environment is warm and friendly - we are made to feel so welcome every time we visit.

Reply from Paula Spruce, Home Manager at Brynhyfryd Care Home

Thank you for leaving us a review, we really appreciate it. Your kind words will be passed onto the rest of the team.

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Review from Robert D (Friend of Resident) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited many times over the last eighteen months and have always found the staff very helpful.

Reply from Paula Spruce, Home Manager at Brynhyfryd Care Home

Thank you for taking the time to leave us a review, we really appreciate it.

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Review from David M (Friend of Resident) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely visit.
All staff were very helpful and friendly.

Reply from Paula Spruce, Home Manager at Brynhyfryd Care Home

Thank you for taking the time to leave us this kind review; it will be passed on to the rest of the wonderful team.

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Review from H D (Relative of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone is most welcoming and pleasant.

Reply from Paula Spruce, Home Manager at Brynhyfryd Care Home

Thank you for leaving us this kind review, we really appreciate it.

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Review from Jane V (Daughter of Resident) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am satisfied with the care that my mother gets.

Reply from Paula Spruce, Home Manager at Brynhyfryd Care Home

Thanks for leaving us a review, we really appreciate it.

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Review from Catherine K (Friend of Resident) published on 2 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Glan Irfon have been fantastic. Without exception, they have cared for my friend and looked after her as they would their own family. Despite the conditions, the staff have to work within i.e. shift changes at short notice, this is never reflected in their commitment to the patients. Glan
Irfon relies on the quality of service it provides, without the staff this service would suffer.

Reply from Paula Spruce, Home Manager at Brynhyfryd Care Home

Thank you for your kind words, we really appreciate it. We think of all of our residents as our extended family and our team strives to achieve the best quality of care. Your feedback will be passed on to our wonderful team.

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Review from S S (Daughter of Resident) published on 23 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After nearly nine years with us, we could no longer cope: my mother's mental and physical condition was worsening.
Since she's moved to Brynhyfryd, there's been a great improvement. The staff here are kind, considerate, caring and the care they give has had very positive results.
We thoroughly recommend
Brynhyfryd and thank the wonderful carers who've made such a difference.

Reply from Paula Spruce, Home Manager at Brynhyfryd Care Home

Thank you for your kind words. We are so pleased to hear that you mother has settled in well here at Brynhyfryd. Your lovely feedback will passed onto the team.

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Review from D P (Respite Resident) published on 23 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of the care staff, including on-shift supervisors, was exemplary. They displayed qualities of skill, patience, humanity and humour in all situations. They represent a glowing indictment of their calling.
It is obvious, however, that they are under extreme pressure from shorthandedness,
and their goodwill is being undermined by constant pressure and lack of remuneration, so much so that the whole system is in danger of collapse. When I overheard this type of conversation, I must say the comments were made in a sense of regret rather than rancour. Wake up management! They are doing their utmost and you should do your utmost to support them, even if by doing so you may harm your own careers.

Reply from Paula Spruce, Brynhyfryd at Brynhyfryd Care Home

Thank you for the praise of our team it’s greatly appreciated, and we will make sure it’s passed on. We will also feedback your other comments.

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Review from S R (Daughter of Resident) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always friendly and helpful. The building itself is somewhat dated and the room small and dark, but the premises are always clean. I think my mother is well looked after.

Reply from Paula Spruce, Home Manager at Brynhyfryd Care Home

Thank you for your review, we really appreciate the feedback. We are pleased to hear that you feel your mother is well looked after as our team strive to achieve the best possible care for all of our residents.

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Review from John S (Brother of Resident) published on 22 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Yes, my sister is well cared for. The staff are very kind and good. My sister states she likes it at the care home. The only thing is she has not got a television in her room. This is unkind. I can supply a television if some handyman can install one. It must be very lonely, with no wireless, no television.
This is so important to her wellbeing.

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Review from Chris R (Son of Resident) published on 29 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for 10 months now, it has been an extremely difficult time for her, having to give up her flat, home, and to a lesser extent her independence, prior to coming into Brynhyfryd, Mum had been in and out of hospital on many occasions, thus finally being admitted to Brynhyfryd,
she will be 88 Christmas Eve, my brother and family, never thought, we would be talking about her getting to that age, a considerable amount of this is down to the manager and her Wonderful staff, Mum is mentally sharper than she has been for 10 years, I am comforted by the fact, that during these particularly hard times, she is in the right, safest place at her time of life, My brother and I, would like to give a big thanks to all the lovely staff at Brynhyfryd, and ask, that the sometimes harsh comments she makes, be put down to the fact that even at nearly 88, she doesn't feel she should be in a home. I always get a lovely welcome when visiting and on the telephone.

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Review from C L (Daughter of Resident) published on 21 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only praise for the care of my mother at Brynhyfryd Care Home over the last 9 months that she has been looked after by them. The staff and manager are so helpful and caring and deal calmly with emergencies that unfortunately happen from time to time. The atmosphere at the home is welcoming and
friendly with a layout that works well for the residents. The food always looks appetising and encourages the residents to eat well. Mum has also enjoyed the trips that she had been on.

Reply from Rose Pickering, Customer Service Administrator at Brynhyfryd Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Current Review Score: 9.6 (9.638)

Overview of Review Score

The Review Score of 9.6 (9.638) out of 10 for Brynhyfryd Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.638 for Brynhyfryd Care Home is calculated as follows: ( (211 Excellents x 5) + (96 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 315 Ratings = 4.638

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brynhyfryd Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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