The Grove Care Home

17 Ynyscedwyn Road, Ystradgynlais, Swansea SA9 1BE

The Grove offers a relaxed and calm environment and is well equipped for the needs of older people. Individualised care plans are available ranging from respite and convalescence to dementia care and long term care.

Set within the beautiful countryside close to the Brecon Beacons National Park, The Grove provides a welcoming and warm environment as well as a high standard of accommodation. All bedrooms are attractively decorated and visitor accommodation is available for family and friends.

Alongside freshly cooked, nutritionally-balanced meals, the chef caters for individual tastes and diets. Homemade cake is always served at afternoon tea.

The home’s own activity co-ordinator plays a vital role in ensuring residents have the opportunity to pursue hobbies or interests as well as enjoy visiting entertainers, bingo and quizzes. Trips out to places of local interest are also organised regularly.

Group: Bupa Care Homes

Person in charge: Leonie Howells (Home Manager)

Local Authority / Social Services: Powys County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 30 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's

Languages Spoken by Staff (other than English): Welsh

Single Rooms: 30

Rooms with ensuite WC: 1

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care and Social Services Inspectorate Wales* Report on The Grove Care Home: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Overview

The Review Score of 7.6 (maximum of 10) for The Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for The Grove Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.028 for The Grove Care Home is calculated as follows: ( (12 Excellents x 5) + (14 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 36 Ratings = 4.028

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.583 Points relating to the number of positive Reviews for The Grove Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 2 Reviews ÷ 6 Target = 0.333

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.6 The Grove Care Home has a Review Score of 7.6 (7.611) from 3 Reviews


Average Ratings

  • Excellent
    1
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Grove Care Home?

  • Extremely LIKELY
    1
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Grove Care Home

  • Daughter of Resident/Service User
    3

Cheerful staff on the whole. Good food, in good size servings. Very happy with service.

How likely would you be to recommend The Grove Care Home? Likely

Overall Standard

Facilities

Care / Support

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Treated with Dignity

Food & Drink

Staff

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Value for Money

Average Rating:   3.7 out of 5

Holly McGough, Customer Advisor at The Grove Care Home responded to this review on 24 May 2018:

Thank you for your review. We are pleased to hear about your positive experience at The Grove care home. We appreciate your comments and will share these with the home's manager. The Bupa Customer Care Team.

This is a general review of the home since my mother went to live there. Not sure of the year, but more than two years. I visit nearly every day.

How likely would you be to recommend The Grove Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

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Average Rating:   3.6 out of 5

Gabriella Mills, Customer Advisor at The Grove Care Home responded to this review on 23 May 2018:

Thank you for your review. Your comments are extremely important to us and our residents' health and wellbeing is our absolute priority. We will discuss your feedback with the home's manager to help them continually improve their service. The Bupa Customer Care Team.

We hadn't realised how depressed & withdrawn Mum had become until she went to live in The Grove. She has mild dementia, but since moving in she remembers so much more and is so much happier. She has always been a fiercely independent woman in spite of being registered disabled before she was 50, and had worked hard in the voluntary sector locally, so we were sad to see how withdrawn she had become. In the Spring she had a fall in her warden controlled flat, and it was more than 5 hours that she was on the floor, confused and very dehydrated before I found her. Although she hadn't broken anything, she spent around 6 weeks in hospital. Happily, at the end of that time she agreed that she needed to go into a 'home'. My niece and I visited The Grove, and decided within 10 minutes it was the place for her. We have never regretted our decision. We have our Mum back!

The home is light, warm & welcoming to everyone. We can visit whenever we like and are always welcomed by staff and residents so that it always feels like a pleasure when I go in 3 times a week. Mum's room is lovely and the ratio of carers to residents is really good with the 'carers' living up to their name! They work hard to keep the residents as mobile as possible and I have never heard a cross word from one of them. I have been so impressed by the level of care that I have recommended The Grove to a lot of other people

How likely would you be to recommend The Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Grove Care Home