Llys Hafren Care Home

Severn Road, Welshpool SY21 7AR

Llys Hafren offers a range of care plans for short or long term needs. Staff have been trained to provide individualised 24 hour care in a professional and caring manner while focusing on the independence and dignity of each resident. The home offers excellent facilities to care for people with Huntington’s disease and Parkinson’s and those who are living with dementia.

Llys Hafren Care Home has a friendly feel and welcomes residents to bring their own small possessions for decoration. Bedrooms are pleasantly furnished and decorated and for peace of mind all rooms are fitted with a 24 hour call system. The landscaped garden with a water feature provides the perfect setting to relax or socialise with guests and visitors.

The home’s menu includes fresh seasonal ingredients which are prepared by the in house chef. The menu changes daily and hot and cold choices are always on offer.

Life at Llys Hafren includes groups for residents to take part in which includes gardening, bird watching and reading groups, as well as additional therapies that residents can access. Residents are encouraged to continue their own interests and hobbies and take part in local outings.

Group: Bupa Care Homes

Person in charge: Bea Wickstead (Home Manager)

Local Authority / Social Services: Powys County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Huntington's Disease • Parkinson's Disease • Stroke

Languages Spoken by Staff (other than English): Welsh

Single Rooms: 40

Rooms with ensuite WC: 1

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care and Social Services Inspectorate Wales* Report on Llys Hafren Care Home: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Overview

The Review Score of 9.2 (maximum of 10) for Llys Hafren Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Llys Hafren Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.598 for Llys Hafren Care Home is calculated as follows: ( (66 Excellents x 5) + (39 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 107 Ratings = 4.598

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.625 Points relating to the number of positive Reviews for Llys Hafren Care Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 5 Reviews ÷ 8 Target = 0.625

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.2 Llys Hafren Care Home has a Review Score of 9.2 (9.223) from 9 Reviews


Average Ratings

  • Excellent
    6
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Llys Hafren Care Home?

  • Extremely LIKELY
    7
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Llys Hafren Care Home

  • Daughter of Resident/Service User
    5
  • Daughter-in-law of Resident/Service User
    2
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1

When our mother came for respite a couple of weeks ago my brother and I were very relieved but also anxious. We were unsure whether she would settle. It is obvious now that she is very happy. This is down to the wonderful staff who have created a very happy environment. Your kindness and understanding to my brother and I is also greatly appreciated.

How likely would you be to recommend Llys Hafren Care Home? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

Gabriella Mills, Customer Adviser at Llys Hafren Care Home responded to this review on 14 May 2018:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home's staff. Residents health and well being is our priority and we are glad your brother has settled in so well. The Bupa Customer Care Team.

No reservations at all in recommending Llys Hafren as a care home.
Regardless of the time of day, all the staff are welcoming, professional and friendly.
The home offers 'wrap around' support, encompassing friends, relations and residents in all aspects i.e serious issues, health and activities.

How likely would you be to recommend Llys Hafren Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Gabriella Mills, Customer Advisor at Llys Hafren Care Home responded to this review on 11 May 2018:

Thank you for your review. We are pleased to hear about your positive experience in Llys Hafren and appreciate your comments. The health and wellbeing of our residents is our priority and we are glad the relatives have felt included in the process. Bupa Customer Care Team.

I find the staff are helpful and if you raise any concerns, they attend to and try to put right. The laundry service is the poorest and they don't seem to take care and their clothes, they look shabby quickly which makes her look a little unkept.

How likely would you be to recommend Llys Hafren Care Home? Likely

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Average Rating:   3.9 out of 5

Natalie Krisman, Customer Service Advisor at Llys Hafren Care Home responded to this review on 10 May 2018:

Thank you for your review and feedback about our home - it is really appreciated.

My husband has only been a resident for a few weeks but previous to that, he's stayed there on a weekly basis (respite). I find all the staff very friendly, helpful and caring. The home is very clean and tidy and the care they give to the residents is excellent. I would recommend to everybody.

How likely would you be to recommend Llys Hafren Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Natalie Krisman, Customer Service Advisor at Llys Hafren Care Home responded to this review on 10 May 2018:

I am pleased to hear that you and your husband are happy with the standard of care and cleanliness at our home. Thank you for your review.

I think Llys Hafren Care Home has a very good reputation and is a very friendly place with a good atmosphere the residents are well cared for which is very important I think.
I would definately recommend it to anyone or even come myself. It is a lovely light airy care home, the garden will look lovely in the summer when all the plants are in flower.

How likely would you be to recommend Llys Hafren Care Home? Likely

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Average Rating:   4.3 out of 5

Natalie Krisman, Customer Service Adviser at Llys Hafren Care Home responded to this review on 18 Apr 2018:

Thank you for your review and I'm happy to hear that you have had a positive opinion of Lllys Hafren.

My mother is now five years younger than when she first entered Llys Hafren! The care and attention she receives is excellent. The staff are always friendly, helpful and obliging. The manager is world class as are the senior staff. I couldn't want for anything better for my mother. I have not commented on value for money. Care homes are by definition expensive to run. Like everything else in life, you get what you pay for.

How likely would you be to recommend Llys Hafren Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Rose Pickering, Customer Service Administrator at Llys Hafren Care Home responded to this review on 21 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I'm my Mother's nearest relative and live in Norway. I am informed straight away if something is wrong. Staff are wonderful. This is now my Mother's home and she really appreciates her care. Llys Hafren Care Home is wonderful. More homes should follow their standards in Britain and Norway.

How likely would you be to recommend Llys Hafren Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Rose Pickering, Customer Service Administrator at Llys Hafren Care Home responded to this review on 21 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Llys Hafren is an excellent care home with very caring committed staff and a first class manager. We have been extremely happy with the home which is always busy, always immaculately tidy, always welcoming and provides a safe, loving and homely environment for the residents.

How likely would you be to recommend Llys Hafren Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Rose Pickering, Customer Service Administrator at Llys Hafren Care Home responded to this review on 21 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Staff are particularly caring treating my parents with dignity. The manageress shares information in an open way and listens to any concerns. The atmosphere in the home is positive and relaxed. Activities are varied and imaginative. Rooms are clean and food is generally of a high standard. As with all organisations more training is needed for a minority of staff modelling behaviour and shadowing outstanding staff would benefit a few employees.

How likely would you be to recommend Llys Hafren Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

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Bed Vacancies

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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